Novotel Melbourne Preston 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 45 beoordelingen

Beste prijs
garantie
Novotel Melbourne Preston - Image 1
Novotel Melbourne Preston - Image 2
Novotel Melbourne Preston - Image 3
Novotel Melbourne Preston - Image 4
215 Bell Street, 3072 PRESTON, Australië

Omschrijving

Extras van het hotel

  • Levendige kleurencombinatie op het moment dat u onze kamers binnenkomt.

  • Met een Smart-TV, meerdere USB-hubs, werkruimte, kluis op de kamer en minibar op aanvraag.

  • Behang met lokale motieven siert de muren, verwijzend naar straatkunstcultuur van de streek.

  • Milieuvriendelijke voorzieningen, een Nespresso-apparaat en minibar op aanvraag.

  • Volledig ingerichte studioappartementen met volledige keuken beschikbaar.

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel locatie

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australië

Gps:-37.746361, 145.008234

Telefoon
Fax +61 3 9485 0080

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  45 beoordelingen

TripAdvisor score  3.5/5  1.851 beoordelingen

Front Desk Officer

Tripadvisor-waardering 1.0/5

719rima Gecertificeerde beoordeling door TripAdvisor

The hotel amenities and room itself were clean and comfortable. However, my stay at this hotel turned into a terrible experience due to one front desk officer named Rahman. He was incredibly rude, disrespectful, and lacked basic manners. I believe a front desk officer should embody kindness and hospitality, qualities he clearly did not possess. My food delivery was delayed, and when I went to pick it up, neither the delivery driver nor the front desk informed me it was ready in the lobby. Instead of offering assistance or understanding, Rahman scolded me for not picking up my food on time, even though I hadn't been informed of its availability. When I tried to explain this, he rudely interrupted me with, 'Are you going to take your food or what?' His behavior was completely unacceptable and made my interaction with him extremely unpleasant.

Dear Guest, Regarding your experience, I am sorry to hear it and thank you for your feedback. I know about this occurrence, and even though Rahman and other team members attempted to call you into your room to let you know about the delivery, they were unable to. We are also aware that the Uber delivery driver also tried to contact you via the app with no success. Accept my sincere apologies if Rahman came off as impolite; he had no intention of doing so. Regards Dinesh Gandhi

Nice hotel but on noisy road and poor coffee at breakfast

Tripadvisor-waardering 4.0/5

Jane S Zaken - Gecertificeerde beoordeling door TripAdvisor

Comfortable spacious room, with a substantial breakfast buffet. Night staff friendly and helpful for a late arrival from overseas. Also useful to have washing machine/dryers in basement. Less good aspects 1) the lower floors facing Bell Street have substantial street noise from the very busy main road. The coffee offered as part of breakfast buffet is very poor quality. It is possible to buy proper coffee from the adjoining restaurant, but be careful! - the prices of the extra coffee are not advertised and vary - if you have the breakfast buffet you should get a discount - check with the staff before signing the bill! It’s disappointing for an otherwise good hotel to make guests pay for half-decent coffee at breakfast in Melbourne!

Dear Jane, Thank you for your feedback. I have taken your feedback on board and would appreciate it if you would please let us know about your next visit so we can offer you a better experience. Please contact me directly at dinesh.gandhi@accor.com. Regards Dinesh

Feedback

Tripadvisor-waardering 4.0/5

BMAnglin Zaken - Gecertificeerde beoordeling door TripAdvisor

Reception - lack of information on Arrival regarding car parking restaurant and lifts Requested statement to be emailed not forth coming after 4 days request again and received no complementary drink as a member Rooms comfortable bed comfortable meals enjoyable

Dear Guest, Thank you for your feedback and please accept my apologies for your experience. We intend to take your feedback on board and improve our service. I have looked at your booking and found that you are a classic member due to which the team would not have offered you the drink voucher. I can also see that you were upgraded to one of our Deluxe room for a comfortable stay. I can also see that the invoice was sent to you on 9th May and I have resent it to you. Please check the junk inbox else please feel free to call us at 03 9485 1000. Regards Dinesh Regards Dinesh

A Great Hotel for Tour Groups. Nothing but Praise for this Hotel and its Staff!

Tripadvisor-waardering 5.0/5

PhillipM_369 Gecertificeerde beoordeling door TripAdvisor

My wife and I operate a small coach tour company, and have done so for the last 28 years. We offer residents of Sydney, the Central Coast, the Southern Highlands, Canberra and Queanbeyan, the opportunity to travel on a variety of tours, ranging from four days to ten days in length, to different areas in Eastern Australia. Last week, a group of our passengers from these areas travelled on a seven-day tour to Victoria. During the tour, our passengers stayed for four nights at the Novotel Melbourne Preston. We certainly have no complaints or regrets about using this Hotel for our group’s stay! When I first contacted the Hotel in September 2023, about the possibility of using it for my tour group’s accommodation for this tour, my enquiry was treated with genuine enthusiasm. I was put through to the Sales Manager, Ms Michele Kerrigan. Michele was amazing to deal with. After a steady stream of telephone conversations and emails during the next few days, the accommodation was booked, and the menus for all the dinners during this stay were locked in. At some hotels we’ve used over the years, this process can take weeks, and it can be quite a frustrating experience. At this Hotel, it was the exact opposite. So, a huge ‘thank you’ to Michele, for making this all so easy for us as tour organisers! After all the arrangements we finalised, and the booking was locked in, Michele passed on our booking to the Sales Coordinator, Annalise Dimase. Once again, Annalise was an absolute delight to work with! Between the finalisation of the booking, and the date of the group’s arrival, we spoke many, many times on the phone, and exchanged many, many emails. In all my dealings with Annalise, she was professional, personable, helpful, patient, and attentive. On a few occasions, when Annalise was unavailable, I was transferred to Nada, another member of the Sales Team. Again, Nada was wonderful to work with. When our tour group arrived at the hotel, Michele, Nada, and Annalise were all there to greet the passengers. They were very impressed by the warm and friendly welcome offered to them by this team! Once inside the Hotel, this level of service was experienced in all sections. The reception staff, the housekeeping staff, the restaurant staff, the chef and kitchen staff were all friendly, welcoming, obliging, and helpful. We would have no hesitation in recommending this Hotel to any tour groups requiring accommodation in Melbourne. Judging by our experience, it would be difficult to surpass the level of attentiveness and friendliness offered by the management team and staff, the quality of service, the degree of comfort, and the attention to detail our group received during their stay. Thank you to all the team at the Novotel Melbourne Preston! We’ll be back!

Dear Phillip, It was a pleasure to have you, your wife, and the rest of your group at Novotel Melbourne Preston. It was a delight to deal with you and great to hear that everyone enjoyed their time with us at Novotel Preston. Nada, Annalise, and Michele are pleased to read your feedback and they are our rockstars. We are looking forward to welcoming you back to Novotel Preston. Regards Dinesh

Absolute aanrader

Tripadvisor-waardering 5.0/5

Ericcboersma Zaken - Gecertificeerde beoordeling door TripAdvisor

Dit hotel is een absolute aanrader. Tevens aangezien er ook een keuken aanwezig is en je dus evt zelf ook ontbijt kunt organiseren. Hiernaast is er ook ontbijt in het restaurant aanwezig. Ook locatie is prima!

Dear Ericcboersma, Thank you for your feedback and we appreciate your kind words regarding your recent stay. We do hope to welcome you again to Melbourne in future. Regards Dinesh

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 180 beoordelingen 8/10 Locatie
  • 434 beoordelingen 7.6/10 Kamer
  • 273 beoordelingen 8.5/10 Service
  • 10 beoordelingen 2.2/10 Wifi
  • 269 beoordelingen 6.8/10 Comfort
  • 171 beoordelingen 8.3/10 Netheid
  • 81 beoordelingen 6.9/10 Ontbijt
  • 81 beoordelingen 6.2/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Preston

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.