Novotel Melbourne Preston 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 1.128 beoordelingen

Beste prijs
garantie
Novotel Melbourne Preston - Image 1
Novotel Melbourne Preston - Image 2
Novotel Melbourne Preston - Image 3
Novotel Melbourne Preston - Image 4
215 Bell Street, 3072 PRESTON, Australië

Omschrijving

Extras van het hotel

  • Levendige kleurencombinatie op het moment dat u onze kamers binnenkomt.

  • Met een Smart-TV, meerdere USB-hubs, werkruimte, kluis op de kamer en minibar op aanvraag.

  • Behang met lokale motieven siert de muren, verwijzend naar straatkunstcultuur van de streek.

  • Milieuvriendelijke voorzieningen, een Nespresso-apparaat en minibar op aanvraag.

  • Volledig ingerichte studioappartementen met volledige keuken beschikbaar.

Onze accommodaties

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Hotel locatie

Novotel Melbourne Preston

215 Bell Street
3072 PRESTON
Australië

Gps:-37.746361, 145.008234

Telefoon
Fax +61 3 9485 0080

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  1.128 beoordelingen

TripAdvisor score  3.6/5  1.869 beoordelingen

Very bad and dirty Novotel service

Tripadvisor-waardering 1.0/5

terri t Gecertificeerde beoordeling door TripAdvisor

Our stay here was awful unfortunately, dirty bathroom, kitchen area, the windows were smeared, carpet dusty, corners had cobwebs. Bathroom door and sink didn't fit well and a chunk taken out of the glass door with no personal locks, the towel racks were falling off and when sitting on the toilet you get a towel rack blow to the head if moving forward. Also the lack of personal amenities for loving the planet is more likely just cutting costs and no customer service rather than helping the environment- if you did care for the environment you'd defrost the freezers in the fridge- actual fact. The service at the front desk was poor, 1st time staying here, we were not directed well, 2 different lifts from 2 different buildings was illogical and confusing. They spoke extremely quietly and in bad English which made checking in awkward. This was New Year's Eve and returning to the hotel was also awful, vomit covered the walls and floor of the lift, all over my ball gown and sandals, my husband told the front desk but the guy said he knew but was more interested in flirting with the pack of stewardess celebrating with drinks, we literally had to ask the guy to move the ladies and drinks table so we could get to the lift. Next morning at the restaurant for breakfast- again bad customer service was not directed where to go or any manners, food was soggy, tasteless, no actual care taken. On check out, we were never asked about our stay or if we were happy- nothing of what I'd expect from a Novotel . The unexpected car park fee was a surprise at the last minute and unacceptable

Fantastic stay at Novotel Preston

Tripadvisor-waardering 5.0/5

Jude R Gecertificeerde beoordeling door TripAdvisor

I’m currently staying at the Novotel in Preston, Victoria, and I’ve been so impressed by how efficient, warm, and friendly the staff are. They’re constantly on the move, attentive, and always ready to help—often anticipating what you need before you even ask. It’s genuinely been one of my best hotel experiences anywhere. The breakfast at the Stampton is delicious, with a wide variety of buffet options all cooked to perfection, and the staff are always cheerful. Reception is staffed 24 hours a day and somehow they remain just as fresh and helpful at 3am as they are during the day. Security is visible, alert, and regularly patrolling, which is very reassuring. It’s no surprise that airline staff choose to stay here. My wife and I are so glad to be spending New Year’s here.

Tripadvisor-waardering 5.0/5

Cheryl H Gecertificeerde beoordeling door TripAdvisor

The room was very well appointed, very comfortable and spacious. The location, and amenities of the hotel were spot on for my work trip. Staff very friendly and helpful.

Dear Cheryl, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found the room to be well appointed, comfortable, and spacious. It is also wonderful to know that our location and amenities met your needs for your work trip. Our team strives to provide friendly and helpful service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Tripadvisor-waardering 3.0/5

Brett O Gecertificeerde beoordeling door TripAdvisor

Stayed at hotel for work. It is a pleasant hotel., but a few concerning issues need to be raised. There was a slight step into the shower from the passage, which is extremely dangerous twice I tripped on it, a real safety issue which needs addressing. Booked a King size suite for two and there was only one breakfast supplied, we went down for breakfast at 6.30am to only be told by a staff member it doesn’t open for breakfast until 7am, A bit late for people who need to get to work, so no breakfast anyway. We also ordered an ice bucket with ice and were informed we need to pay $5.00 for delivery. The hotel really needs to fix these issues at $299.00 for one night, not value for money, would think twice about staying again.

Dear Brett, Dear Brett O, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest comments, as they help us identify areas for improvement. We regret to hear about the safety concern regarding the step into the shower. Please be assured that your safety is our top priority, and we will promptly review and address this issue to prevent any future incidents. We apologize for the inconvenience caused by the breakfast timing and the ice delivery fee. Your feedback has been shared with our team to evaluate how we can better accommodate our guests' needs, especially during early mornings and for additional services. Regarding the value of your stay, we are sorry to hear that it did not meet your expectations. We continually strive to provide high-quality experiences, and your comments will be used to enhance our services. Thank you once again for your constructive feedback. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future. Best Regards Dinesh Gandhi General Manager Novotel Melbourne Preston

Gut gelegen

Avis-klantbeoordeling 5.0/5

Willi G. H. Zaken - ALL bevestigde berichten

Alles war o.k.

Sehr geehrter Herr H., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie mit unserem Standort und Ihren Erfahrungen zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Dinesh Gandhi General Manager Novotel Melbourne Preston

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 317 beoordelingen 8.2/10 Locatie
  • 832 beoordelingen 7.6/10 Kamer
  • 670 beoordelingen 8.9/10 Service
  • 319 beoordelingen 7.5/10 Netheid
  • 221 beoordelingen 6.7/10 Eten
  • 153 beoordelingen 7.5/10 Ontbijt
  • 148 beoordelingen 6.3/10 Goede prijs-kwaliteitsverhouding
  • 122 beoordelingen 8.7/10 Sfeer

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Al onze hotels in Preston

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.