Mantra Aqueous bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 884 ulasan

Mantra Aqueous - Image 1
Mantra Aqueous - Image 2
Mantra Aqueous - Image 3
Mantra Aqueous - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • 4 kolam renang besar

  • BBQ dan area publik gratis

  • Apartemen lapang berperabot lengkap untuk menginap jangka panjang

  • Parkir mobil gratis

Akomodasi kami

Lokasi hotel

Mantra Aqueous

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telepon
Fax +61 7 4099 0001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

4 kolam renang

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  884 ulasan

Peringkat TripAdvisor  4.2/5  1.694 ulasan

Disappointing experience

Catatan Tripadvisor 3.0/5

Carolyn G Ulasan TripAdvisor tersertifikasi

Great position, convenient pool access, nicely updated reception foyer, convenient parking✅ Very disappointed to be allocated a poorly maintained ‘privately owned’ apartment within a property that is advertised as deluxe, modern & well appointed ? Numerous issues - missing kitchen door shelf in tiny fridge, dirty & saggy brown sofa, sliding door issues, totally cracked bathroom basin, faulty toilet, broken fixtures & fittings, unclean fixtures, tablet found on the floor, unclean kitchenware and many more other issues…Reception’s only response was an offering to move us to another dual-key apartment, 24 hrs after unpacking our luggage. Totally unreasonable and why give us this poorly maintained apartment to begin with ? Unfair - a big yes !!! Was there a better dual- key apartment available - why did we get an inferior ? The blame has been put onto us for not accepting a change to another dual-key rooms.❌Please do not disappoint any further guests until basic maintenance & hygiene issues are managed professionally, correctly and resolved. It’s simply not fair to expect guests to accept poor standard for $$$ paid.

Dear Carolyn, Thank you for sharing your feedback. We truly appreciate hearing from you, and I’m sorry to hear that your experience did not meet your expectations. I want to clarify that during your stay, the only concern we were made aware of was the missing fridge shelf. We understand that this was inconvenient, but as it’s not a significant issue, we believed that moving to an alternate room would have resolved it. Our team went above and beyond by offering you a solution to change rooms, but we understand that you didn’t feel this was a suitable resolution. It’s unfortunate that we didn’t hear about the other concerns you’ve mentioned during your stay. If we had known about the other issues such as the sofa, sliding door, or bathroom fittings, we would have done everything we could to address them immediately. We always strive to maintain the highest standards, and I sincerely apologise for not meeting that bar in your case. Please rest assured that we take your feedback seriously, and we will address these maintenance and hygiene concerns to ensure they are rectified. We want every guest to feel that they are receiving value for their stay, and I’m sorry that you felt this wasn’t the case during your visit. Thank you again for sharing your thoughts. We would love the opportunity to welcome you back in the future, ensuring a much more enjoyable experience. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Accommodation looking a bit worn and tired.

Catatan Tripadvisor 2.0/5

Gillian B Ulasan TripAdvisor tersertifikasi

During our stay in a swim out room we found the area near the spa very slippery when wet. There was also very limited signage or warning that the area is slippery except for a very small line in a sign behind the spa. Would advise extreme caution in these areas.

Dear Gillian, Thank you for your feedback. I’m sorry to hear about your concerns regarding the spa area. While all our tiles are slip-rated and signage is in place as per safety standards, we do recommend exercising caution, including using a towel when exiting the spa to prevent slips. We also appreciate your note about the accommodation and will take this into account as we continue to enhance our facilities. Your feedback is invaluable in helping us provide a safer and more comfortable experience for our guests. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Magical

Catatan Tripadvisor 5.0/5

erinkatebrowne Couples - Ulasan TripAdvisor tersertifikasi

This place is absolutely relaxing, quiet and affordable. We stayed in a pool room, and it was clean, tidy, awesome welcome gift for being an Accor member, service was fantastic and nothing too much trouble. Close walk to town and BBQ area on site to enjoy the accommodation even more.

Thank you for your kind review. We are delighted to hear that you found your stay relaxing and enjoyed the pool room, the welcome gift, and the service. It’s great to know that you took advantage of our close proximity to town and the BBQ area. We hope to welcome you back to Mantra Aqueous for another enjoyable stay. Kind regards, Emelia Rockliff General Manager, Mantra Aqueous

Good but no disabled access.

Catatan Tripadvisor 4.0/5

Joyce49 Ulasan TripAdvisor tersertifikasi

Really enjoyed these suites. A good position in Port Douglas. Found the suite very clean and had everything anyone could want. Staff were very friendly and helpful. There doesn't seem to be a entry for anyone who has difficulty with stairs or in a wheelchair which wasn't good but I managed the steps at the front as there was a handrail but not the back stairs, as no handrail. The restaurants are all quite close and supermarket a 15 mins walk (for me). These a minimart, one min walk.

Dear Joyce49, Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear you enjoyed the suites, our convenient location, and the friendly service from our team. It’s wonderful to know you found the suite clean and well-equipped for your needs. We sincerely apologise for the challenges you experienced with accessibility. For future visits, we recommend using the car parking entrance, which includes a ramp for easier wheelchair and mobility access. Your feedback is invaluable, and we’ll continue to review options to further improve accessibility for all our guests. Thank you again for choosing to stay with us. We hope to welcome you back in the future and provide an even better experience. Sincerely, Emelia Rockliff General Manager Mantra Aqueous

A memorable experience at the Mantra Amphora

Catatan Tripadvisor 5.0/5

PMW31 Ulasan TripAdvisor tersertifikasi

We stayed in a two bedroom swim out room. The room was clean, comfortable and had everything we required for our stay. The customer service we received from all of the reception staff was excellent, nothing was too much trouble. In fact all of the staff were super friendly and helpful. We will definitely be returning. Thank you for making our stay a memorable one!

Thank you so much for your fantastic review! We’re thrilled to hear that you had a memorable experience at Mantra Amphora. It’s great to know that the two-bedroom swim-out room met your needs and that our team’s service left such a positive impression. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 449 ulasan 9.8/10 Lokasi
  • 569 ulasan 7.1/10 Kamar
  • 404 ulasan 8.8/10 Pelayanan
  • 10 ulasan 6.2/10 Internet
  • 232 ulasan 6/10 Kebersihan
  • 223 ulasan 8.5/10 Kolam
  • 79 ulasan 8.7/10 Kebugaran/olah raga
  • 6 ulasan 3.3/10 Minuman

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Port Douglas

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.