Pullman Port Douglas Sea Temple Resort and Spa bintang 5

Our stay at the hotel was good, probably too many families for a honeymoon couple but that’s to no detriment to the hotel. The biggest criticism is that the day we left I phoned advising that I had left an expensive electric toothbrush and they told me someone would get back to me ASAP.. I have now phoned 3 times and sent 3 emails and no one has got back to me. We now leave Australia and back to the UK tomorrow so have no option to have it posted to an Australian address/hotel. The reception staff were great when at the hotel but disappointed with any after service.

Overall I enjoyed my time at Port Douglas but this hotel was not what I expected. It bills itself as five star but doesn’t provide a five star service and the additional facilities such as food areas are definitely only 4 star. On the plus side it is an amazing pool. The rooms are more like self contained apartments which I enjoyed and we had our own private sun and bbq area which was fantastic. The hotel is definitely more suited to families with children not a couple. The pool bar / food area was definitely below par. Overall it is an average hotel.

Great stay at the Pullman, check in was great smooth and effortless the lady (sorry I didn't get her name) it was her 4th day working and she was very warm and welcoming, she's a keeper! Also had a bottle of bubbles in our room to celebrate our anniversary, what a lovely touch! The apartment was fantastic! Spacious 2 bed with a brilliant roof terrace, BBQ, and jacuzzi, which we used every day. The additional space allowed us to make use of cooking and enjoying the time we had just the two of us. The pool was a great size and a minute walk to the gorgeous beach, which is great in the morning. We used the room service on the 1st night, the app didn't work for telephone numbers out of Australia, so we just called. A few dishes were not available, but what we did have was delicious, the restaurant and pool bar seemed to close earlier than I expected and we only just made the order for service. My only reserve is that there is no shop in close proximity or even on site. Pullman offers such a great outdoor entertaing space with nowhere to buy amenities. You can however get the shuttle into town which comes and goes when you call, but its a bit haphazard, one time it's 2min away and the next 20 min away so not reliable if you have dinner reservations. We used Uber a few times, actually. But the shuttle was needed in the pm coming back from the town. There was a really large family group checked in around us on the last day about 15 plus. And we're messing around in the pool right outside our apartment at 6.15 am. This is way too early to be woken up by other people not being considerate of the neighbours. All in all a great stay a few minor changes would make it an amazing stay!

Ok, we just spent the week here in room 112- ground floor , no swim up pool access which is ok as we would have to pay ore for that option. I will start with the Pros: The pool is absolutely fantastic, clean enough, warm and huge. We based our stay on the pool as that’s where the majority of our time was going to be spent. Loads of lounges and the bar and poolside menu was pretty good. The reception is lovely and we appreciated the welcome mock tail ( champagne was also offered) and the free drink voucher to use later. The staff are all super awesome too. Now the cons ( of which there are many ) We had no wifi access in our room for 5 of the 7 days . To their credit after we complained we were comped a free breakfast- which was very average. The room is shabby and dirty, chipped furniture, grout in shower dirty, cigarette burns in outdoor furniture, doona had various stains , fridge was woeful and froze our milk and juice solid. Even after management looked at it still no luck. No privacy as the outdoor areas are open to walkways so we had the blockout blinds down whenever we were in the room. A good idea would be double rollers with the privacy screen . Also the sliding door could only be opened and locked from inside which is a shame because that would’ve been faster for us to get to reception and the pool so instead we had to leave via the room door and walk all the way around. It’s a big complex so it does take a while to work out where you have to go and easy to get lost at the start. The King size bed is actually two single joined together so there’s an actual gap down the middle- I’ve never experienced that before. Housekeeping didn’t clean or replace used tea/ coffee cups and we only had one teaspoon. All of the bathroom amenities are in pump pack bottles, they’re lovely but not topped up and halfway through our trip the handsoap and shampoo were running very low. Parking can be scarce , luckily we eat early and get back in time to secure a park . Speaking of that, it’s too far to walk to town but that’s ok if you have a car it’s only an 6 minutes drive - we went in to Macrossan street for brekky and tea every day. Having said all of that we will come back and bring the family purely because of the pool. It’s definitely not 5 star - maybe 3, no robes or slippers for example but I understand they’re not really needed in the tropics. Oh and also the spa in our room - as big as a 8 seater dining table ! and a total waste of space - no need for it at all.

Nice place to stay in Port Douglas. There is a pool “lagoon” that meanders through most of the property allowing swimmers to get in the pool right off their back patio. It’s a large place and would be great for kids. The restaurant is delicious. I heard from others that the spa is top of the line. At this location, you are not close to the downtown area so if you want to do the shops or restaurants you need to travel about 10 minutes. The apartment itself is warm and welcoming. The beds are comfortable, the kitchen is fully equipped and there is a washer and dryer.