Mantra Portsea bintang 4

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.437 ulasan

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • Apartemen luas, berperabot lengkap

  • Lapangan Tenis, Spa, dan Kolam Renang Laguna

  • Bisa berjalan kaki ke pusat kota

Akomodasi kami

Pesan hotel ini
Kamar 1

Lokasi hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telepon
Fax +61 7 4087 2000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

POOL BAR

Bernuansa tropis khas North-Queensland, bar kolam renang kami menyediakan minuman atau makanan ringan. Lagoon Pool Bar kini buka musiman pada hari Rabu-Sabtu pukul 12.00-17.00. Aneka minuman tersedia 24 jam di Lobi.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.437 ulasan

Peringkat TripAdvisor  3.7/5  2.550 ulasan

Cleanliness was an issue

Catatan Tripadvisor 3.0/5

Allyson S Couples - Ulasan TripAdvisor tersertifikasi

Dear Allyson, Thank you for taking a moment out of your day to share you feedback about your recent stay with us in Port Douglas. We really appreciate the kind words about Kirsty our Front Office Team Leader. She is a great asset to the team and glad she was able to look after you so well. We are certainly in a great location and with an easy 200m access to our beautiful 4 Mile beach we are situated in a great position. We were sorry to learn that you felt that the resort cleanliness wasn't as it should be. Regarding the skip bin, we have already since spoken to the contractor that was engaged to undertake pool tiling works and have it removed. In addition, we have also addressed the linen bags with our linen supplier. Unfortunately, the supplier failed to provide us with empty trolleys. Whilst this is no excuse, the supply of linen trolleys was not in our full control. We are sincerely sorry though that this affected your overall experience with us. Properties within the network such as Peppers or Pullman are Full-Service properties where daily room servicing occurs. For Mantra properties they are called Select Service properties whereby limited room servicing is provided. Should guests require an additional room cleaning service, a charge does need to be imposed outside of the scheduled towel change, depending on the length of stay. We provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this, and we are sincerely sorry that this affected your stay with us. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

If in doubt, ring direct!

Catatan Tripadvisor 5.0/5

50F Ulasan TripAdvisor tersertifikasi

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

Family holiday to visit a child!

Catatan Tripadvisor 5.0/5

Lisa d Ulasan TripAdvisor tersertifikasi

Dear lisadZ4601O1, Thank you so much for sharing your feedback and we are so thrilled to read that your stay with us was a such a success. Thank you for choosing Port Douglas as your destination to visit and it was our pleasure being able to look after you during your stay. We look forward to serving you again on the next visit. Best Wishes, Paul Cahill General Manager

Great experience

Catatan Tripadvisor 5.0/5

Em b Ulasan TripAdvisor tersertifikasi

Dear 714emb, Thank you for taking the time to share with the rest of the Trip Advisor community your rave review of your recent stay at Mantra Portsea. We really appreciate it so thank you for your kind words. Our gardener works very hard around the resort to ensure our gardens look their very best so we are thrilled when guests notice the effort put in. Thank you. We also appreciate the shout out for our F&B Supervisor Luisa. She is an amazing part of the team here at Mantra Portsea and no doubt you will make her day as she did yours. We look forward to being able to welcome you again in the future. Best Wishes, Paul Cahill General Manager

You get what you pay for - almost

Catatan Tripadvisor 3.0/5

Iain P Couples - Ulasan TripAdvisor tersertifikasi

Dear Iain P, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. I am not sure if you made mention of the clothes rack concern to our friendly Reception team during your stay however our Housekeeping Team are committed to providing a high level of cleanliness to all our guests and We could have easily replaced it during your stay. Unfortunately, as we are in a Wet Tropics environment, items exposed to weather do deteriorate quicker. Whilst I agree it should have been picked up before your arrival, we can quickly and easily replace these as needed when reported. Regarding the Pool Tiling Works, this information has been on our website for some time to advise guests that some noise may occur. We have always been open and transparent about this. The first 2 days of the works were the most disruptive and if you were disturbed, I sincerely apologise for that. Works like these are never done at any optimal time however the disruption so far has been kept as minimally as possible. These are essential repair works necessary for the longevity of the resort. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Concerning the feedback about an onsite restaurant, it is logistically not possible to have any on site restaurant at the present time. This is something however that we are exploring further and assessing a range of possible options. Our Lagoon Pool Bar is able to cater to a variety of different bar snacks and pizzas however in our current climate it is not possible to serve any more substantial meals for Lunch or Dinner. Regarding your comments about breakfast, I agree with you that Coffee for many people is an important start to the day, and we are so sorry to read that this did not happen for you. Currently our automated Coffee Machine has a catastrophic fault, and we are working with our Coffee Supply partner to have it repaired. I agree with you that should guests wish to enjoy a barista made coffee at Reception you should not have had to pay any extra for it when we have a machine breakdown, albeit out of our control. I was made ware of your interaction with our Front Office Manager and that way of thinking was corrected that afternoon with the team, hence why you had a different experience the next morning. I am sorry that your initial experience was not as it should have been. We are sincerely sorry that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 428 ulasan 9.2/10 Lokasi
  • 865 ulasan 5.5/10 Kamar
  • 696 ulasan 7.4/10 Pelayanan
  • 33 ulasan 3.5/10 Internet
  • 440 ulasan 3/10 Kebersihan
  • 395 ulasan 8.1/10 Kolam
  • 353 ulasan 5.1/10 Fasilitas
  • 329 ulasan 4.3/10 Kenyamanan

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