Mantra Portsea bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.688 ulasan

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • Apartemen luas, berperabot lengkap

  • Lapangan Tenis, Spa, dan Kolam Renang Laguna

  • Bisa berjalan kaki ke pusat kota

Akomodasi kami

Lokasi hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telepon
Fax +61 7 4087 2000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

POOL BAR

Dengan gaya Tropical North-Queensland sejati, bar kolam renang kami menyediakan minuman atau makanan ringan untuk para tamu. Buka Rabu-Sabtu pukul 14.00-17.00 | Desember-April. Jam buka gerai tergantung pada cuaca, dan dapat berubah tanpa pemberitahuan.

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  3.9/5  1.688 ulasan

Peringkat TripAdvisor  3.5/5  2.516 ulasan

Great location rooms are average

Catatan Tripadvisor 4.0/5

Nicola S Ulasan TripAdvisor tersertifikasi

The Portsea Mantra is perfectly located. A short walk into town. The rooms were not great in that they are a bit tired in parts and the cleanliness was lacking. Linen was quite old and discoloured. The staff were wonderful and the lagoon pool and bar were great.

Good location, but not clean!

Catatan Tripadvisor 2.0/5

Sonia C Ulasan TripAdvisor tersertifikasi

The staff at the front desk were polite and the location was good. However, the place was not clean at all. The floors in our rooms did not look like they had been cleaned thoroughly in ages and the blinds were filthy. The showers also had a film on the screen and there was hair in there from a previous stay, which indicated that no one cleaned the place. Overall, dissatisfied.

Dear SoniacD7997VL, Thank you for taking the time to share your opinion regarding your recent stay at Mantra Portsea Port Douglas. I am not sure if you made mention of any of your cleanliness concerns to our Reception team during your stay however our Housekeeping Team are committed to providing a high level of cleanliness to all our guests. Sure things may not go quite to plan sometimes however when our valued guests, like you, do encounter an issue during their stay we are committed to trying to resolve any issue that may arise however it is challenging for us to fix anything or set things right if we are not made aware. I am quite sure we would have been able to change things for you in this instance, whether it be re-clean your unit again or move you to another apartment if available. I have also shared your feedback with our Housekeeping Manager to better understand where the service lapses you mention occurred. We are glad though that you found our location right for you and that your interactions with our Reception team was positive. Should you decide to return to property again in the future, we have no doubt that your next stay experience will be a better one and we would be delighted to welcome you back again and help change your perception of us and ultimately restore your faith in us. Kind Regards, Paul Cahill General Manager

Dusty, very run down

Catatan Tripadvisor 2.0/5

SmithFamilyWA Ulasan TripAdvisor tersertifikasi

Not sure how it can be called a four star hotel. I have never been in such a run down, dirty room and the dust was out of control. My daughter has a dust mite allergy so had to live on antihistamines during our stay. In hindsight we should have asked to move rooms, as suggested by the manager in previous reviews, but why can’t they just ensure ALL rooms are up to a liveable standard. It’s not easy to pack everything back up to move rooms, especially with two kids in tow. The pool was ok, just really cold. Thankfully it didn’t deter our kids from swimming. Location was good and pool bar.

Dear SmithFamilyWA, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. We sincerely apologise for the service lapses you mention. I have shared your comments with our Housekeeping Manager to investigate further and also better understand where the lapses you mentioned occurred. This is not good enough and we are so sorry that you were affected. Clearly, we got it wrong this time round and we are sorry that your experience was less than perfect. Regarding the Pool temperature, unfortunately there is little we can do with this one as the water temp is heated by the sun directly. Generally, we experience nice warm sunny days in June and July however it seems that the weather gods have not been kind to us lately with overcast and rainy days that has kept the temperature down. Our lap pool is solar heated as an alternative however as the sun has not been out much of late this has also impacted the lap pool temperature. Glad your family still had fun in the Lagoon Pool though and that you enjoyed the Lagoon Pool Bar. We hope that one day, you may allow us an opportunity to change your view of us and make amends for the disappointing experience you encountered as our aim is to deliver a great experience for our guests. We have no doubt that should you decide return one day, we would be delighted to welcome you again and be able to properly showcase our beautiful piece of paradise to you again. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Great pools & staff but rest is dated

Catatan Tripadvisor 3.0/5

Debbie D Keluarga - Ulasan TripAdvisor tersertifikasi

This is a tough one to review, as there are good however there are bad . We love Australia & have been blessed to enjoy family breaks over the past 15 years. The layout of this apartment is almost ridiculous! As a family of 11 with 5 rooms we were all on different floors , & locations No problem however in this place it was awful. We were not alone with lots of people also feeling lost & unsure of where to go. Our room was ok although probably the 2nd worst of all our stays in Oz . Only ONE towel given each for our 5 night stay, no tea towels at all. Within 10mins of walking around our room (51) our feet were really dirty so I grabbed some cleaner & mopped the floors- 3 of the other rooms said the floors felt dirty also ) Positives - wonderful staff , great pools & a swim up bar . We enjoyed Port Douglas however for the price would not stay here again .But it’s a great place for a young family or a couple.

Dear Debbie D, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. During check in our valued guests are issued with a map of the resort to help navigate around. We appreciate that some may find this a little overwhelming and a challenge to find their way around the resort initially. Our friendly Reception team are always here to assist any guests. We are glad that your interactions with our team was positive. Regarding your comments about towels and tea towels, rooms are generally not serviced daily for short stays of 3 days or less. We are open and transparent about this across all websites and travel agent platforms. In addition, the Cairns and Port Douglas regions has experienced ongoing supply issues with our linen supplier over the past few months and as a direct result has impacted a number of properties and supply shortages of hotel linen. Whilst it is not an excuse for service lapses you mention, we do want to highlight that the supply of linen from our provider is not always in our control. We think our Resort is a great place for anyone to explore the Port Douglas and Daintree regions however we accept and acknowledge that it wasn't the right place for you this time round. Should you decide to return to property again in the future, we have no doubt that your next stay experience will be a better one and we would be delighted to welcome you back again and help change your perception of us and restore your faith in us. Kind Regards, Paul Cahill General Manager

Hotel is a health hazard

Catatan Tripadvisor 1.0/5

Matt H Ulasan TripAdvisor tersertifikasi

This hotel is a disgrace- it’s filthy and rooms are ridden with bugs , mold and unsanitary conditions. Had to endure 5 days in what arguably a health hazard with staff that were either incompetent or indifferent to every aspect of hotel and hospitality management. The initial room we were provided was so rank with a stale mold smell that we were moved to another suite which was just as bad - and the bed sheets and pillows had so much dried blood that one would wonder if someone had been murdered there - we found it inconceivable that housekeeping would put those sheets into a clean room. The irony is this hotel does not provide any housekeeping for stays less than eight days… Which is evident by the cleanliness throughout. This hotel is well past its prime and either they consider a total renovation or should burn it down, if you have any basic living standards and value your money - don’t stay at this hotel- I would also like to acknowledge the over night desk attendant- believe his name was Brett - who might have been the rudest, angry person I have ever encountered through my travels- he went out of his way to make our stay less enjoyable ….and has absolutely no business in a front of house position….

Dear R9537GKmatth, Thank you for sharing your detailed feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience expectations and certainly is not our usual high standard we aim to deliver to our valued guests. We sincerely apologise for the service lapses you make mention. As we are positioned in a wet tropics environment it is always possible that insects may make their way into some rooms occasionally however, rest assured, we have a robust pest control program in place to mitigate any activity. Regarding servicing of Rooms, as you mentioned in your extensive feedback, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We are very open and transparent regarding this across all travel agent platforms and websites. Had you an expectation of daily rooms servicing then we understand your disappointment, however we understand that after discussion with your travel agent, your travel agent allowed for daily servicing which was fulfilled. We apologise that this impacted your overall stay experience. Your comments have also been shared with our Front Office Manager to further investigate. We don’t actually have any team member called Brett but shall look into further. Your feedback, whilst critical, is nonetheless greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future, should you change your mind, where I have no doubt, your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 502 ulasan 9.2/10 Lokasi
  • 1.011 ulasan 5.3/10 Kamar
  • 811 ulasan 7/10 Pelayanan
  • 32 ulasan 3.8/10 Internet
  • 513 ulasan 3/10 Kebersihan
  • 504 ulasan 8.3/10 Kolam
  • 408 ulasan 4/10 Kenyamanan
  • 399 ulasan 5.1/10 Fasilitas

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