Mantra Portsea bintang 4

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.494 ulasan

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • Apartemen luas, berperabot lengkap

  • Lapangan Tenis, Spa, dan Kolam Renang Laguna

  • Bisa berjalan kaki ke pusat kota

Akomodasi kami

Lokasi hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telepon
Fax +61 7 4087 2000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

POOL BAR

Bernuansa tropis khas North-Queensland, bar kolam renang kami menyediakan minuman atau makanan ringan. Lagoon Pool Bar kini buka musiman pada hari Rabu-Sabtu pukul 12.00-17.00. Aneka minuman tersedia 24 jam di Lobi.

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Peringkat ALL  4.0/5  1.494 ulasan

Peringkat TripAdvisor  3.7/5  2.548 ulasan

Family holiday to visit a child!

Catatan Tripadvisor 5.0/5

Lisa d Ulasan TripAdvisor tersertifikasi

Spent 8 nights at the Mantra. The beds were so comfy! Rooms were comfortable and had every thing we needed and the pools were amazing. All the staff were helpful and made the stay a great time. Close to town. We would stay here again in a heartbeat.

Dear lisadZ4601O1, Thank you so much for sharing your feedback and we are so thrilled to read that your stay with us was a such a success. Thank you for choosing Port Douglas as your destination to visit and it was our pleasure being able to look after you during your stay. We look forward to serving you again on the next visit. Best Wishes, Paul Cahill General Manager

Great experience

Catatan Tripadvisor 5.0/5

Em b Ulasan TripAdvisor tersertifikasi

I literally loved this place. This had to have been one of the nicest resorts I have ever been to. The grounds are stunning, layout of the pools was something you'd see overseas. Loved the swim up bar, there was a beautiful staff member I think her name was Louisa? sooo sweet with children. Saw some average reviews which really was surprising as I could not fault the place. We had a ground floor room with access to the pool which was great. Im low key spewing I booked a different resort this year. Would love to go back.

Dear 714emb, Thank you for taking the time to share with the rest of the Trip Advisor community your rave review of your recent stay at Mantra Portsea. We really appreciate it so thank you for your kind words. Our gardener works very hard around the resort to ensure our gardens look their very best so we are thrilled when guests notice the effort put in. Thank you. We also appreciate the shout out for our F&B Supervisor Luisa. She is an amazing part of the team here at Mantra Portsea and no doubt you will make her day as she did yours. We look forward to being able to welcome you again in the future. Best Wishes, Paul Cahill General Manager

You get what you pay for - almost

Catatan Tripadvisor 3.0/5

Iain P Couples - Ulasan TripAdvisor tersertifikasi

Room was fine. Clean and basically appointed. you can tell the age but nothing terrible. The only observation of “dissatisfaction” was the clothes rail provided which was unusable due to the complete covering of rust. Couldn’t fit a sock on it without getting a rust stain. Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay. Wait, what? seriously? Yes, and unfortunately there will be a lot of noise, drilling etc. Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said. So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service. There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying. So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”. All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor? Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.

Dear Iain P, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. I am not sure if you made mention of the clothes rack concern to our friendly Reception team during your stay however our Housekeeping Team are committed to providing a high level of cleanliness to all our guests and We could have easily replaced it during your stay. Unfortunately, as we are in a Wet Tropics environment, items exposed to weather do deteriorate quicker. Whilst I agree it should have been picked up before your arrival, we can quickly and easily replace these as needed when reported. Regarding the Pool Tiling Works, this information has been on our website for some time to advise guests that some noise may occur. We have always been open and transparent about this. The first 2 days of the works were the most disruptive and if you were disturbed, I sincerely apologise for that. Works like these are never done at any optimal time however the disruption so far has been kept as minimally as possible. These are essential repair works necessary for the longevity of the resort. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Concerning the feedback about an onsite restaurant, it is logistically not possible to have any on site restaurant at the present time. This is something however that we are exploring further and assessing a range of possible options. Our Lagoon Pool Bar is able to cater to a variety of different bar snacks and pizzas however in our current climate it is not possible to serve any more substantial meals for Lunch or Dinner. Regarding your comments about breakfast, I agree with you that Coffee for many people is an important start to the day, and we are so sorry to read that this did not happen for you. Currently our automated Coffee Machine has a catastrophic fault, and we are working with our Coffee Supply partner to have it repaired. I agree with you that should guests wish to enjoy a barista made coffee at Reception you should not have had to pay any extra for it when we have a machine breakdown, albeit out of our control. I was made ware of your interaction with our Front Office Manager and that way of thinking was corrected that afternoon with the team, hence why you had a different experience the next morning. I am sorry that your initial experience was not as it should have been. We are sincerely sorry that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

Fantastic staff and beautiful atmosphere.

Catatan Tripadvisor 5.0/5

Daniela C Ulasan TripAdvisor tersertifikasi

We had a little issue with our room when we first got there. The ladybon the desk was very helpful and tried her best to sort it out. By the next day it was all sorted and the staff were very caring. They always greated us with a smile. The front desk staff are a credit to this establishment

Dear danielacD260QS, Thank you so much for your feedback and kind words. We greatly appreciate it so thank you. We are so pleased you had a great stay experience with us. We are committed to ensuring we set things right when any issues may arise. We look forward to welcoming you again in the near future. Best Wishes, Paul Cahill General Manager

Not what we hoped for

Catatan Tripadvisor 2.0/5

susie b Ulasan TripAdvisor tersertifikasi

Sadly this resort missed the mark for us. Starting with the room - it was on ground floor opposite the pool. Anyone at the pool could see straight in so we either had to always have the blinds down or risk being stared at by randoms. No privacy at all. The room itself was basic and our double bed was just two singles pushed together with a big ridge down the middle. The room had bugs and mosquitos in it and did not have sufficient blinds to block out the light. Every morning we woke up before 6am to bright sunshine and light coming into the room. The Housekeeping - rooms aren't made up each day...or any day at all which I had already expected, however we were told during our 5 night stay we could get new towels once. We therefore planned it for our 3rd day. When we gave in our card we were then told there is a shortage and we may not get towels after all. We had already put our towels on the floor by then as we had no warning of this shortage so we had to go a day without towels. We were told that if we couldn't be provided with fresh towels we could always wash them ourselves in the laundry.....ordinarily I am happy to do washing but not on a holiday where we are meant to be staying at a nice resort. We had to ask 4 times for new towels and finally were given some a day later. Other reviews have mentioned this and the General Manager has cited logistical issues with the laundry and linen companies, but this has been the case for over 6 months it appears... you'd think they would have sorted it out by now. Facilities - Tennis was offered for a fee but stopped every day at 6pm even though it didn't get dark until around 8pm and between 6-8pm would have been optimal times to play when the heat of the day wore off a bit. Similarly the pool bar was open 4 out of 7 days and closed at 5pm on the days it was open. After it did close, you could still enjoy the pool, but the edge of the pool, the lounges and tables would have empty cans and dirty glasses everywhere left by bar staff before they departed. The whole place felt like an average airbnb (no housekeeping offered) but without the amenities a normal airbnb offers (like cooking appliances) and not a resort. The awkward in-between nature of the accomodation left us feeling let down given our expectation of a "4 star" resort. Considering we chose to stay at a resort, a complimentary shuttle into town would have been good but instead we either had to pay $10pp every trip into town (took around 3-5mins driving) and back or walk 15 minutes in the heat. The only good thing was the staff who were all lovely. I felt bad for a few of them as alot of the issues were not their fault and they did their best to make up for shortcomings, however the hotel really should be delivering better facilities for a 4 star resort experience.

Dear susieb974, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. Regarding your comments about the unit you occupied, as we live in a tropical and wet tropics environment, bugs penetrating the rooms is unfortunate occurrence from time to time and something that we do our best to mitigate however unavoidable. Many are attracted to the corridor lighting which is necessary for safety reasons. Rest assured we have regular pest contractor inspections at the property and the associated treatments. As for the blinds we acknowledge that some light bleed may possibly penetrate the room and for that we sincerely sorry if this affected your stay experience. Regarding your comments around Housekeeping, we do try to be as open and transparent regarding the servicing of rooms. We acknowledge that when you asked for replacement towels, you should have received as requested and for that I sincerely apologise. Whilst not an excuse, the linen company that supplies our region, being Cairns, Palm Cove and Port Douglas has consistently failed to deliver a regular supply of linen to our properties in Far North Queensland. This has been a constant battle for all our properties and the reason being is that they are the only supplier in region and hold the monopoly. We hope that a new supplier may come into our region one day soon but for the time being we have no choice but to endure the limited supply we receive. Sadly, it is not as simple as just switching to another supplier like in a big city. We totally get the frustration and annoyance from our some of our valued guests in not being able to receive linen when requested occasionally, and we sincerely apologise for the inconvenience caused. With our Tennis Court the hours of operation are from 10am until 6pm. As the court does not offer artificial lighting unfortunately it is not possible to extend beyond 6pm. This is for safety reasons. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. I have also addressed your comments with our housekeeping team to ensure that our Public Area’s are looking as good as possible. Referencing us to an AirBNB is somewhat inaccurate however totally appreciate that this is your viewpoint. Port Douglas has a range of shuttle bus operators that will quickly and easily take you into town. Most resorts generally do not offer any form of free shuttle bus transport for guests due to the prohibitive costs involved of operating a vehicle privately. Our location is a short 10-minute walk into the start of Macrossan Street. As we are in the wet season, we are in the hottest part of the year so the heat is something that any visitor to the region will no doubt experience. We do appreciate your kind words regarding our team members, and they do a great job day in day out, so we appreciate you recognising the hard work they do for our valued guests. We are sincerely sorry however that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

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Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 897 ulasan 5.5/10 Kamar
  • 718 ulasan 7.6/10 Pelayanan
  • 36 ulasan 4/10 Internet
  • 459 ulasan 2.9/10 Kebersihan
  • 419 ulasan 8.4/10 Kolam
  • 373 ulasan 5.1/10 Fasilitas
  • 343 ulasan 4.6/10 Kenyamanan

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