Mantra Portsea bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.967 ulasan

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Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • Apartemen luas, berperabot lengkap

  • Lapangan Tenis, Spa, dan Kolam Renang Laguna

  • Bisa berjalan kaki ke pusat kota

Akomodasi kami

Lokasi hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

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Peringkat ALL  3.9/5  1.967 ulasan

Peringkat TripAdvisor  3.5/5  2.496 ulasan

We asked to change rooms as the first room was smelly with dirty cutlery floors etc.

Catatan Tripadvisor 3.0/5

fiona h Ulasan TripAdvisor tersertifikasi

Lovely pool area. The whole place needs painted, cleaned and the rooms updated with new air con bins etc. Breakfast was very basic no hot food limited choice. No room service we stayed for 5 days. Had to ask for fresh towels. Rooms felt damp and air conditioning noisy and unable to turn down. The staff were very polite and friendly and this could be a lovely hotel but they need to ensure rooms are above all clean and fresh.

Dear T5789UXfionah, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. We are glad though that you enjoyed our Lagoon Pool area and is certainly a great place to relax and enjoy the Tropical North Queensland sunshine. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have also shared your comments regarding Breakfast with our F&B Team and appreciate your view point. We believe that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. Feedback like yours is important to grow our product further, so thank you. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Must stay

Catatan Tripadvisor 5.0/5

Discover06819856787 Ulasan TripAdvisor tersertifikasi

I booked a holiday for me and my girlfriend as a small Christmas present, We loved staying here. It was perfect. We will be returning again soon. The place was nice and clean and well maintained. I highly recommend this place for couples and families. It was well priced as well.

Dear Discover06819856787, Thank you so much for taking the time to share your experience on the Trip Advisor platform. We greatly appreciate it. So glad to read that your stay with us ticked all the boxes for you and we certainly look forward to being able to welcome you back again in the future. Best Regards, Paul Cahill General Manager

Attractive building with lovely gardens and pools

Catatan Tripadvisor 5.0/5

Shirley G Ulasan TripAdvisor tersertifikasi

This is a lovely apartment hotel in a stylish building. The staff are friendly and welcoming. There are a number of pools and we used the one closest to us as it was fairly quiet with plenty of room to swim. There were only a few sunbeds near this pool but it didn't bother us as we don't like to spend ages in the sun. There are gas barbecue areas near the pools which we didn't use. There can be a bit of noise if people are using these at night. One thing to note is that there are no lifts in this building. We were on the second floor and it was a bit of a struggle with the cases. Also it is a little distance into the centre of Port Douglas. It's not far to walk if you are able bodied and although there is a shuttle bus there's a charge for it. Our apartment was great and well equipped with a nice balcony overlooking the pool. We liked the buffet breakfast and thought there was a good choice but on the weekend we were queuing to get a table, even quite early on. The room is perhaps a little small to accommodate everyone if the hotel is full. The staff couldn't work any harder and they always remained pleasant and helpful even when really busy. There are some food options in the poolside bar but we didn't try it. It's easy enough to walk into the centre where there are a range of cafes, bars and restaurants.

Dear 619shirleyg, We really appreciate you taking a moment to share your feedback so thank you. We are so glad to read that overall you had an enjoyable time in Port Douglas. We hope that we may be able to welcome you again one day. Best Wishes, Paul Cahill General Manager

Poor stay at the Mantra Portsea Port Douglas

Catatan Tripadvisor 1.0/5

24gabriel Ulasan TripAdvisor tersertifikasi

A dirty room bathroom and general area. The pool and area were never cleaned during our weeks stay. The staff in general were absent for most of the day and those we did see were disinterested in us and their job. I would not recommend this hotel at all

Dear 24gabriel, Thanks for sharing your viewpoint and we are sincerely sorry that your stay experience wasn't as it should have been. I have since shared your feedback with our Housekeeping Manager to further investigate your concerns. For clarity, the pool itself and also the pool deck areas are cleaned thoroughly every morning as part of our normal process. I am sorry if your impression was that it didn't get cleaned but can assure you it does. It is a shame that you feel you would not recommend us as many of our valued guests like yourself, have a great experience and relaxing time with us. Thank you again for sharing your comments as although critical, we still appreciate it nonetheless. Kind Regards, Paul Cahill General Manager

Excellent pool for kids but urgent room refurbishment required

Catatan Tripadvisor 3.0/5

caitlin080691 Ulasan TripAdvisor tersertifikasi

Accor plus gold member. Excellent pool for kids and adults Hotel is in desperate need of a refurbishment Lounges and cushions in the 2 bedroom appt absolutely disgusting Comfortable beds Looks fab from the exterior but not so much once you go inside..................

Dear caitlin080691, Thank you for sharing your feedback with us and we are sincerely sorry to read that your stay with us didn't quite tick some of the boxes for you this time round. We think the condition of the building is in an excellent state and we are continually working on improving the property. The property has undergone a number of works in recent months to help lift the property, such as our Building Wash Down and high pressure cleaning of walkways. In addition we are in the process of refurbishing the Crocodile in our pool area, at considerable expense along with renewing all of the tiled areas around 2 of our pools. Just a few examples of what we are doing to keep this property looking the best it can be. We are sincerely sorry though that your impression of the property and your stay didn't quite hit the mark for you. I have also shared your feedback with our Housekeeping Manager to remedy your concerns you raised regarding the Lounge. We are actually about to undertake steam cleaning of all Sofas through our contractor in all rooms as part of our usual cleaning processes. Again we are so sorry that your stay experience was impacted by this. There were some positive points you made mention of and glad you found that the beds were comfortable and that you were able to relax and enjoy our pools. Should you decide to return to the property in the future, rest assured we will do all we can to try and restore your faith in us as a valued loyalty member. Thank you again for sharing you feedback. Kind Regards, Paul Cahill General Manager

Dalam Kemitraan dengan TripAdvisor

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