Mantra Portsea bintang 4

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.537 ulasan

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi dekat ke toko, restoran, dan pantai

  • Apartemen luas, berperabot lengkap

  • Lapangan Tenis, Spa, dan Kolam Renang Laguna

  • Bisa berjalan kaki ke pusat kota

Akomodasi kami

Lokasi hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telepon
Fax +61 7 4087 2000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

POOL BAR

Bernuansa tropis khas North-Queensland, bar kolam renang kami menyediakan minuman atau makanan ringan. Lagoon Pool Bar kini buka musiman pada hari Selasa-Sabtu pukul 12.00-17.00. Toko lobi menyediakan aneka minuman 24 jam.

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Peringkat ALL  4.0/5  1.537 ulasan

Peringkat TripAdvisor  3.5/5  2.541 ulasan

Mantra PortSea was a letdown

Catatan Tripadvisor 1.0/5

Laura S Ulasan TripAdvisor tersertifikasi

We checked into our room for a birthday weekend and it was a severe letdown. The room hadn’t been maintained well, stains on couch and bed and damage to the walls, doors and bed frame. Room hadn’t even been cleaned properly, there a pad wrapper from the person before us. Food crumbs and sand on the couch when we arrived. Clothes horse was rusty. We requested a room change and that came at an extra cost. The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays. We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back

Dear Laura, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members. I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Fabulous resort perfect for couples or families.

Catatan Tripadvisor 5.0/5

Amelia R Keluarga - Ulasan TripAdvisor tersertifikasi

We had an amazing family holiday staying at Mantra Portsea with our teenage / adult children. The pools were amazing with some being refreshingly cool while others were warm which was perfect at night. The swim up bar was a hit. The Continental breakfast had loads of variety with the pancake maker being a favourite. We loved our dual access apartment with its pool access from our private patio. The pools, buildings and surrounds were always spotless and the resort has a private track at the back leading straight to the beach. The staff were always friendly and eager to please and we certainly had no issues with the Wifi. I highly recommend Mantra Portsea Port Douglas.

Dear Amelia R, Thank you so much for taking a moment out of your day to share the glowing feedback concerning your recent stay at Mantra Portsea. We are humbled by your kind words so thank you so much. Thank you for recommending us and we look forward to welcoming you and your family again one day. Best Wishes, Paul Cahill General Manager

Sunseeking portdougy

Catatan Tripadvisor 4.0/5

Sunseekerr Ulasan TripAdvisor tersertifikasi

On the 5 th of November myself and my family headed to the mantra Portsea for a week !! Our room was ready ahead of the scheduled 3:15 in the afternoon so that was great , the kids tried and loved the pool. The depth of the pool is great if you have young kids and it is not overwhelmingly big so you can watch your children quite easily. The water in the pool doesn’t seem to be over chlorinated, it may even be salt water but at least it doesn’t burn your eyes out . The breakfast was better than I expected, there are cold ham, salami , muffins , croissants, jams, pancakes, fruit, juices etc. just missing eggs and bacon . The pool bar was great the kids loved the chips while my with tried all the cocktails, one big downer was it was not open on a Sunday or Monday which in my eyes is a little crap, I think when people are on holidays a pool bar should really be a seven days a week thing !! No room service is the other thing , it didn’t bother me two much as sometimes they come when you really don’t want them there .all in all it was a nice resort close to macro son st beach access and a lovely pool !! I would stay there again !! Fix the pool bar please I’m sure the South American girls would love an extra days work !!

Dear Sunseekerr, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We really appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one and you enjoyed the facilities and beautiful Port Douglas. Regarding your comments about the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. With servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Best place to stay in Port Douglas

Catatan Tripadvisor 5.0/5

Maryland5169 Ulasan TripAdvisor tersertifikasi

This is our second stay at Mantra Port Sea and everything about the Port Sea is fabulous. Love the big pool, plenty of pool loungers and spots to relax, also the lap pool and spa, not to mention the Lagoon Bar, great cocktails and snacks, the hot chips were the best! We had a 1 bedroom studio apartment with balcony overlooking pool which was excellent. The staff are lovely and so helpful. We try and visit Port Douglas every year and wouldn't stay anywhere else.

Dear Maryland5169, Thank you so much for sharing your experience with the rest of the Trip Advisor community. We greatly appreciate the feedback so thank you. We are delighted to read that you had such a great time with us and that we were able to recreate the same experience you had the first-time round. We look forward to being able to welcome you again on your next return visit back to Port Douglas. Best Wishes, Paul Cahill General Manager

We love the Mantra Portsea

Catatan Tripadvisor 5.0/5

BeckMcB Ulasan TripAdvisor tersertifikasi

I love the Mantra and over the years have been multiple times. My kids loved the pool and waterslide. The Pool bar was fabulous for mum and dad :) Our room was lovely and roomy and had recently undergone a makeover making it nice and modern. The staff were so friendly and happy to go above and beyond of any requests we made. We'll be back!

Dear BeckMcB, Thank you so much for sharing your glowing feedback of your recent stay with us. We are always delighted to welcome you and your family to Mantra Portsea and so glad you again had a wonderful time in Port Douglas. We look forward to seeing you again next time. Best Wishes, Paul Cahill General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 469 ulasan 9.3/10 Lokasi
  • 907 ulasan 5.6/10 Kamar
  • 728 ulasan 7.5/10 Pelayanan
  • 38 ulasan 4.3/10 Internet
  • 455 ulasan 3.2/10 Kebersihan
  • 441 ulasan 8.5/10 Kolam
  • 373 ulasan 5.2/10 Fasilitas
  • 360 ulasan 4.6/10 Kenyamanan

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