昆斯敦 Mantra The Point 3 星

客户意见评级 (ALL 评级) 4.4/5 207 评论

昆斯敦 Mantra The Point - Image 1
昆斯敦 Mantra The Point - Image 2
昆斯敦 Mantra The Point - Image 3
昆斯敦 Mantra The Point - Image 4
239 Frankton Road, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 距离市中心 1.5 公里

  • 距离机场 7 公里

  • 靠近滑雪场

  • 靠近瓦卡蒂普湖码头

  • 可步行到达市中心

我们的客房

客房

单间公寓，可欣赏湖景

  • 2 个人最多
  • 35 m² / 376 sq ft
  • 床上用品 1 x 特大床
  • 景色: 位于湖边

酒店位置

昆斯敦 Mantra The Point

239 Frankton Road
9300 昆斯敦
新西兰

GPS:-45.033865, 168.681717

电话
传真 +64 3 441 1898

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 无线网络
  • 空调
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  207 评论

TripAdvisor 评级  3.8/5  448 评论

Find better accommodation.

Tripadvisor 评级 3.0/5

LMSmith1980 经 TripAdvisor 认证的评论

The room is dated but clean. You could only flush the toilet once every 30 odd minutes as it took that long for the toilet tank to fill with water. Not ideal for a 2 bedroom unit designed to accommodate 4 people.

Hi Mr Smith, Thanks for your mixed reviews and sorry for any inconvenience caused. We do acknowledge that there are varying degrees in terms of the standard and fit out of our apartments and this is something we are actively working with our owners on to address as a priority. This is challenging process and one, which will take some time as we attempt to justify to each individual owner why they need to re-invest in their apartments. Most owners are receptive and are investing towards refurbishment work, again however, this is to varying degrees, some are well over and above expectations and others are to reach our minimum standard that we would expect. Thank you again for sharing your experience, and we hope to serve you better in future. Sincerely, Hotel Manager Vinod Azad

Million Dollar Views.

Tripadvisor 评级 5.0/5

juliewillmott 经 TripAdvisor 认证的评论

Wonderful relaxing stay with the most amazing views. We met up with family from Australia and spent 4 days. This was our second stay at this hotel. Management and staff were very friendly and helpful. Apartment was very comfortable, quiet, clean and warm with a wonderful kitchen which was extremely well fitted out. The views os the Remarkables and Cecil Peak are amazing. The driveway access into the hotel is steep but that is so that all the rooms get the view so its worth it. Its close to Queenstown CBD and has access to the walking and cycle trail around the Lake. The apartments are self contained so there are no dining facilities on the premises, which is fine as there are restaurants nearby. We got a mini bus/van taxi that seated us all into town to save parking hassles and it was only $21.00. We will definitely be staying here again. Thank you.

Dear Julie, Great meeting you again and thanks for the conversation again. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Great Hotel ⭐⭐⭐

Tripadvisor 评级 5.0/5

raibano 经 TripAdvisor 认证的评论

Stayed 5 days and 4 nights with my small family along with another family in their 2-bedroom accommodation in early June. Mantra The Point was definitely on point and did not disappoint! ❤️ We stayed in apartment 10 and the accommodation is very clean, modern and complete in amenities. It's like an airbnb and 3-star hotel at the same time. We had a dishwasher, fridge freezer, oven, microwave, washer/dryer & even a vacuum cleaner. We cooked our meals and even hosted an intimate birthday dinner at the apartment with some of the members of our group who stayed in Mantra, as well. I could have just stayed and sat at the balcony enjoying the view of the lake and mountains, if we didn't have an itinerary to follow for the whole of our stay. Glad to have met Vinod, the Hotel Manager, on our last day. Will definitely be back in Queenstown and would love to stay again in Mantra The Point.

Dear Raissa , It was great meeting you too. Thank you for your remarkable review regarding your stay at Mantra The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Was called "Breakfree the Point"....but seriously there is NO point (staying here!)

Tripadvisor 评级 1.0/5

bexkop 经 TripAdvisor 认证的评论

If you want to book accommodation that not only has a terrible reception service plus almost zero cleaning services - then look no further! When you see your dirty rooms and mould laden bathroom it will most certainly force your hand to get out and about every single second you possibly can to explore Queenstown. It's depressing being in these "luxury" rooms. Like so many other reviews on here first impressions certainly count. The so called "reception" guys can only be contacted via the old mangled telephone outside the actual reception 5mtrs away. I know that as all 3 times it happened that way. Doors locked all 3 times. Then when you get someone to come out from a back office (probably playing cards or watching TV) the "staff" walk around at a snails pace with shoulders hunched making you feel like they are doing you, the customer, a big favour. After pre-booking our stay 6 - 9 months prior you would think they have the room ready right? Wrong! We arrived 2.10pm (10 mins after check in) and had to wait outside the reception for 20mins+ whilst they suddenly decided to "clean" the room. Our room was not only tragically cleaned it clearly had been like that for many months by the state of things. Old dust almost everywhere and felt dirty. They couldn't even be bothered to load the tiny tray with tea / coffee sachets or sugar etc. Forget having a quick coffee after travelling all day. Those guys have a poker game to play! The living room furniture - OMG. You literally could buy better from a 2nd hand Salvos store and have them in far better condition plus matching better too. Just the worst! Don't get me started on the mouldy bathroom with dead insects splattered on the ceilings and walls - guess why - because they are too tight to install flyscreen's for the guests to be able to vent the room after a shower. There is honestly too much to list that is 100% WRONG with this place overall. So please do yourself a proper favour. Check out the honest reviews below and make sure to book your stay somewhere else. Well - you have been warned. This is not luxury. It's just old, tragic, dated, dirty and like a 3rd rate cheap Air BnB. Until the staff are moved on I doubt that situation will ever change. Very lazy and don't care attitude. They will kill the business there. Oh and Vinod...I implore you NOT to write your usual generic response here as you always do. Clearly you or senior management are not doing anything at all to improve the overall stay at Mantra The Point (Formerly called Breakfree The Point). You guys do not understand Luxury honestly. As the saying goes the "fish rots from the head down...".

Dear valued guest, Thank you for your review. Sorry to hear about your disappointment. I could not gather your name but seems like you stayed last year in December as per the details shown on Trip Advisor. I am deeply sorry on this occasion but assure you that we are looking at all the issues you have mentioned. Please feel free to contact me on 03-4411899 or via email-vinod.azad@mantrahotels.nz if you want to discuss this further. Thank you for your time. Regards, Vinod Azad

Not luxurious at all and very old, broken and dirty!

Tripadvisor 评级 2.0/5

Daisy N 经 TripAdvisor 认证的评论

We were given 2 Bdr appartment No 17. Very old, dirty, broken furniture, a rug on the wall for art decor?! The bathroom was moldy and horrible. No flyscreens anywhere on the windows. The second smaller bedroom had a weird wooden cabinet above one of the beds. The flat felt so grimy we didn't want to stay there at all so had to be out most of the time. Beds very soft not comfy at all. Wifi located next to the bed in the room! No coffee/tea were stocked for 5 nights. Yes the views were great but the flat was in front of the bins so in the morning the sound under the bedroom window was people binning glass bottles! The bins need to be away from the guests units. I suspect there were better units, renovated and cleaner but this one was shocking. We were passing every day the Luxurious apartments sign and it felt like a joke.

Dear Daisy, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

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其他网络用户评价我们的酒店

  • 251 评论 8.3/10 位置
  • 462 评论 7.6/10 房间
  • 162 评论 8.3/10 服务
  • 7 评论 4.2/10 上网
  • 135 评论 3.4/10 清洁度
  • 116 评论 4.6/10 设施
  • 27 评论 4.6/10 食物
  • 26 评论 6.1/10 性价比

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