昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,435 评论

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Sainsbury Road, Fernhill, PO Box 156, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 风景壮丽，可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室，拥有自然采光，可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

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酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, PO Box 156
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

电话
传真 +64 3 442 7354

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,435 评论

TripAdvisor 评级  4.0/5  1,933 评论

客户意见评级 5.0/5

Yuefeng Z. 情侣住宿 - 所有已确认评论

海景房性价比高

Dear Yuefeng, Thank you so much for your wonderful feedback! We’re thrilled to hear you found our Lake View Rooms great value for money and rated your stay 10/10. We hope to welcome you back again soon for another relaxing stay with those beautiful views. Warm regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Expensive but it's Queenstown!

Tripadvisor 评级 4.0/5

Mwenjewangu 经 TripAdvisor 认证的评论

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

客户意见评级 1.5/5

Tongkang D. 情侣住宿 - 所有已确认评论

Wi-Fi很差。。完全连不上网😅充电口离床太远非常不方便给手机充电

Dear Tongkang, Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience with the Wi-Fi and understand how frustrating it must have been to have difficulty connecting. We also apologise for the inconvenience caused by the power outlets being positioned far from the bed, which made charging your phone uncomfortable. Your comments have been shared with our management and IT teams as we continue to work on improving our Wi-Fi performance and room facilities. We truly appreciate your honesty, as feedback like this helps us identify areas where we need to do better. Thank you again for staying with us. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Tired, Neglected, and Poorly Run

Tripadvisor 评级 1.0/5

ShreyasSrinivas 经 TripAdvisor 认证的评论

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

Hi Shreyas, Thank you for taking the time to share your experience with us, and I’m genuinely sorry for the frustration this caused during your stay. Coming back after a full day in Queenstown to find your room hadn’t been serviced is not what anyone should have to deal with, and we let you down here. I’ve spoken with our housekeeping and front office teams to understand how your room was missed and to make sure this doesn’t happen again. I also appreciate your comments about the condition of the room. While it’s never easy to hear, it’s important feedback and it’s being taken into account as we plan upcoming maintenance and upgrades. If you do decide to stay with us again, I’d love the opportunity to make it a much better experience next time. Kind regards, Marty Lamont General Manager

客户意见评级 3.5/5

Feiyang C. 商务住宿 - 所有已确认评论

距离Queenstown中心位置大概2公里，步行20分钟左右，打车5分钟。酒店WIFI不是很好，断断续续的，发照片和看视频很卡。

Dear Feiyang C., Thank you for your feedback regarding your recent stay. We are pleased that you enjoyed the beautiful views from the hotel. However, we regret to learn about the issues you experienced with the Wi-Fi connectivity. Your comments will be taken into consideration for future improvements. Best regards Alex Andrew Assistant Manager Mercure Resort Queenstown

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其他网络用户评价我们的酒店

  • 721 评论 7.6/10 位置
  • 1,484 评论 7.8/10 房间
  • 1,016 评论 8.2/10 服务
  • 37 评论 3.9/10 上网
  • 390 评论 5.8/10 清洁度
  • 307 评论 6.3/10 早餐
  • 279 评论 5.8/10 性价比

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