昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,715 评论

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昆斯敦美居度假酒店 - Image 1
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Sainsbury Road, Fernhill, PO Box 156, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 风景壮丽，可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室，拥有自然采光，可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

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酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, PO Box 156
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

电话
传真 +64 3 442 7354

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,715 评论

TripAdvisor 评级  4.0/5  1,915 评论

Nice hotel

Tripadvisor 评级 4.0/5

Aashild G Couples - 经 TripAdvisor 认证的评论

A great place to stay about 2 km outside Queenstown. A fantastic view from the restaurant, but with a garden view, it was not much to see. The breakfast was ok, but not a lot of choice, and the bread was very limited. The staff was smiling and helpful at all times. A place we can recommend, but too many hills if you want to walk to the town.

Dear Aashild G, Thank you for your kind review! We’re thrilled to hear you enjoyed our fantastic views and found our staff to be helpful and friendly. Your feedback about the breakfast is invaluable, we’ll be sure to take it into consideration as we work to expand our offerings. We understand that the hill to and from town can be a challenge, but we’re glad you found value in your stay overall. Thank you for recommending us and we hope to welcome you back for another visit soon! Warm regards, Kay

Excellent value

Tripadvisor 评级 5.0/5

Teresa L 家庭住宿 - 经 TripAdvisor 认证的评论

I agree with earlier reviews that the hotel is due for refurbishment and renovations in places. But. It is a beautiful hotel, still. For this price, where else in this area can you get a table at breakfast and dinner with those views, or sit by a stone fireplace with a glass of wine with those views, or snag a room with those views? It's right next door to a hospitality training facility, and if any students are training at the hotel, they are putting in a lot of effort to be good at what they do: service overall was excellent, and almost all the staff we encountered were exceptionally friendly and helpful. Special thanks to all three of the breakfast managers we encountered for all their help with dietary requirements, and to Hannah, Anu, and Mercedes at reception. I was perfectly happy to trade off the ageing decor and extra two minutes' drive out of Queenstown for a great rate, warm and friendly service, incredible views, and all the facilities of what is essentially still a five star hotel if you have the mindset to see it for what it is. We extended our stay by several days and would happily stay here again. Tips: Plenty of gluten free options. The walk into Queenstown is much shorter than Google maps suggests, but it is uphill for the first two hundred metres and will take longer for younger walkers or those with adaptive needs. Coming back is mostly uphill from the lake, or it's a couple of stops on the bus from the Crowne Plaza bus stop to the Heritage bus stop, and a short uphill walk from there. Or get off at the next stop and it's an easy 4 minute downhill walk instead. There's a beautiful walk down to the lake esplanade via the trail just past the Heritage bus stop -- much nicer than the sidewalk, and my kids loved it.

Dear Teresa L, Thank you for taking the time to share your thoughtful feedback, we have marked this as a favourite of ours, it was so lovely to read! We're delighted to hear that you enjoyed the beautiful views and our warm, friendly service. Your recognition of our staff truly means a lot to us. We appreciate your understanding regarding our need for refurbishment, and we’re actively working on plans to enhance the experience for our guests. It's great to hear that you found value in your stay and that you enjoyed the gluten-free options we provide. Thank you for the helpful tips about the walk to Queenstown; we’re sure they will be useful for future guests. We look forward to welcoming you back for another stay soon! Warm regards, Kay

Excellent stay

Tripadvisor 评级 5.0/5

amirsohil 经 TripAdvisor 认证的评论

Friendly staff, nice design, good food. Staff are friendly, special thank housekeeping staff conrodo,ayani and shunta they cleaning nicely room bed was amazing the foods are yummy. Comfortable bed and hot water pooI love it and sure will go again .

Dear Amir, Thank you so much for your wonderful review and for choosing to stay at Mercure Queenstown Resort! We’re delighted to hear that you enjoyed your stay, from the friendly service and stylish design to the comfortable beds and delicious food. It’s especially gratifying to know that our housekeeping staff - Conrodo, Ayani, and Shunta — made a positive impression. We’ll be sure to pass along your kind words to them! We look forward to welcoming you back for another exceptional stay in the future. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

半夜停电了

客户意见评级 1.0/5

Mary 家庭住宿 - 所有已确认评论

晚上睡觉到一半屋里居然断电了，空调插座全部没电，第二天早上没到退房时间厕所灯也开始断电，特别不好的体验

Hi Mary, I am so sorry that you were affected by the power outage in the hotel. The issue was due to a failed relay switch on one of the floors. We were able to rectify this the next morning but I understand by then it had already impacted on your stay. It's unfortunate when unexpected issues impact our guests stay. My sincere apologies that this was the case. Thank you for sharing your feedback and I hope that this did not ultimately mar your experience with us and that you enjoyed your time in Queenstown. Kind regards, Marty Lamont General Manager

位置好

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

酒店虽然时间比较久了，但设施维护的还可以，服务符合预期

Dear Yufei, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient and our service up to your expectations. We appreciate your comments about the age of the hotel and the areas where we can improve. Rest assured, we are committed to maintaining and updating our facilities to ensure a comfortable experience for all our guests. Your feedback on the breakfast and cleanliness has been noted, and we will work towards enhancing these aspects. We hope to have the pleasure of welcoming you back to the Mercure Queenstown Resort in the future, and we’ll strive to make your next stay even better. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

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其他网络用户评价我们的酒店

  • 699 评论 7.8/10 位置
  • 1,593 评论 7.9/10 房间
  • 1,160 评论 8.6/10 服务
  • 21 评论 4.8/10 上网
  • 407 评论 6.2/10 清洁度
  • 344 评论 6.3/10 早餐
  • 270 评论 6.2/10 性价比

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