昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,445 评论

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Sainsbury Road, Fernhill, PO Box 156, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 风景壮丽，可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室，拥有自然采光，可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

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酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, PO Box 156
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

电话
传真 +64 3 442 7354

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,445 评论

客户意见评级 2.0/5

Jue W. 家庭住宿 - 所有已确认评论

酒店前台一男一女值班人员不友善，让人有很不愉快的经历！不知道是否因为对人种有偏见！其他人员接触不多不了解。唯一欣慰的是，一位印度经理人不错，态度亲切，愿意倾听！综合而言，我不想把酒店推荐给华人

Hi Jue, Thank you for taking the time to share your experience with us. I’m sorry to learn that your interactions at reception left you feeling unwelcome — this is certainly not the impression we want any guest to have. We take concerns like yours very seriously. Our team is made up of people from many different backgrounds, and we are committed to providing a warm, respectful and inclusive experience to every guest, regardless of nationality or culture. I am very sorry that, during your stay, we did not meet this standard. If you do have any specific examples of interactions or concerns you wish to share with me, I would welcome a discussion around this. I do appreciate you acknowledging the kindness and support shown by one of our managers, and I will be sure to pass on your feedback. Your comments have been shared with our broader team to ensure our service and training continue to reflect the welcoming environment we strive to provide. Thank you again for bringing this to our attention. We genuinely value your feedback and hope we may have the opportunity to offer you a more positive and comfortable experience in the future. Marty Lamont General Manager

客户意见评级 3.5/5

Weiru D. 家庭住宿 - 所有已确认评论

华人比较喜欢的酒店，露台风景优美，房间设施一般，基本服务功能齐全

Dear D., Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our location, pleasant views, and the terrace scenery. We also appreciate your honest comments regarding the room facilities, Wi-Fi connectivity, lift condition, and your suggestion for airport transfer services. Please be assured that your feedback has been shared with the relevant teams, as it helps guide ongoing improvements to our facilities and services. We truly value your input and hope to welcome you back to Mercure Queenstown Resort for an improved experience in the future. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

客户意见评级 5.0/5

Yuefeng Z. 情侣住宿 - 所有已确认评论

海景房性价比高

Dear Yuefeng, Thank you so much for your wonderful feedback! We’re thrilled to hear you found our Lake View Rooms great value for money and rated your stay 10/10. We hope to welcome you back again soon for another relaxing stay with those beautiful views. Warm regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

客户意见评级 1.5/5

Tongkang D. 情侣住宿 - 所有已确认评论

Wi-Fi很差。。完全连不上网😅充电口离床太远非常不方便给手机充电

Dear Tongkang, Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience with the Wi-Fi and understand how frustrating it must have been to have difficulty connecting. We also apologise for the inconvenience caused by the power outlets being positioned far from the bed, which made charging your phone uncomfortable. Your comments have been shared with our management and IT teams as we continue to work on improving our Wi-Fi performance and room facilities. We truly appreciate your honesty, as feedback like this helps us identify areas where we need to do better. Thank you again for staying with us. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

客户意见评级 3.5/5

Feiyang C. 商务住宿 - 所有已确认评论

距离Queenstown中心位置大概2公里，步行20分钟左右，打车5分钟。酒店WIFI不是很好，断断续续的，发照片和看视频很卡。

Dear Feiyang C., Thank you for your feedback regarding your recent stay. We are pleased that you enjoyed the beautiful views from the hotel. However, we regret to learn about the issues you experienced with the Wi-Fi connectivity. Your comments will be taken into consideration for future improvements. Best regards Alex Andrew Assistant Manager Mercure Resort Queenstown

其他网络用户评价我们的酒店

  • 725 评论 7.5/10 位置
  • 1,480 评论 7.7/10 房间
  • 1,013 评论 8.1/10 服务
  • 37 评论 4/10 上网
  • 386 评论 5.7/10 清洁度
  • 337 评论 4.4/10 设施
  • 308 评论 6.2/10 早餐
  • 282 评论 5.8/10 性价比

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