昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,464 评论

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昆斯敦美居度假酒店 - Image 1
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Sainsbury Road, Fernhill, PO Box 156, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 风景壮丽，可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室，拥有自然采光，可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

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酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, PO Box 156
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

电话
传真 +64 3 442 7354

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,464 评论

TripAdvisor 评级  4.0/5  1,931 评论

CONVENIENT LOCATION, UNBEATABLE VIEW.

Tripadvisor 评级 4.0/5

Gary E 经 TripAdvisor 认证的评论

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

客户意见评级 4.5/5

Ruirui T. 朋友住宿 - 所有已确认评论

经理服务很好，尽管我们没有使用房间以外其他设施，但仍然感受到了服务的专业。居住期间看到了极光，很开心。

Dear Ruirui T., Thank you for your kind words regarding the beautiful views and our dedicated service. We are delighted to hear that your experience was enhanced by witnessing the aurora during your stay. It really is special! We look forward to welcoming you again in the future. Best regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

客户意见评级 5.0/5

Wen H. 情侣住宿 - 所有已确认评论

前台服务很好，很热心帮忙call taxi.

Dear Wen, Thank you for your lovely feedback! We’re so pleased you enjoyed our excellent location and found our front desk team helpful. We’ll be sure to share your kind words with them. We hope to welcome you back again soon. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Everything good except .....

Tripadvisor 评级 3.0/5

MrFlibble4747 经 TripAdvisor 认证的评论

Everything fine until 6am breakfast, Bain Marie food was stone cold I always thought food was cooked and then placed in baine maries to keep it hot but this hotel has a new approach, stick cold food in? Beyond a joke! Have another night to enjoy so will retest breakfast tomorrow and they will get instant feedback!

Dear Mr. Flibble, Thank you for sharing your feedback. We’re very sorry to hear about your experience at breakfast — this is certainly not the standard we aim to deliver. Your comments have been shared with our kitchen team to ensure hot food is consistently served and temperature-checked before service. We appreciate your understanding and hope that your next breakfast experience with us was much improved. Thank you again for bringing this to our attention. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

客户意见评级 1.0/5

Yuyan W. 情侣住宿 - 所有已确认评论

真的太一般了 作为一个度假酒店浴缸也没有，房间很冷，一台挂机空调根本热不起来，预约了桑拿房进去是冷的，要自己开等预热，不知道预约是干嘛用的。备注了蜜月旅行也没有任何的反馈，停车还要收费一天15刀。

Dear Yuyan, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, especially on such a special occasion. Please accept our sincere apologies for the issues you experienced with room heating and the sauna setup — your comments have been shared with our maintenance and front office teams to ensure improvements are made. We always aim to make every guest feel welcome and valued, and we regret that we missed the opportunity to acknowledge your honeymoon. We appreciate your feedback and hope to have the chance to provide you with a much more enjoyable experience in the future. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

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其他网络用户评价我们的酒店

  • 725 评论 7.6/10 位置
  • 1,496 评论 7.8/10 房间
  • 1,044 评论 8.4/10 服务
  • 31 评论 4.2/10 上网
  • 380 评论 5.8/10 清洁度
  • 318 评论 6.3/10 早餐
  • 285 评论 6.1/10 性价比

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