昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,451 评论

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昆斯敦美居度假酒店 - Image 1
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Sainsbury Road, Fernhill, PO Box 156, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 风景壮丽，可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室，拥有自然采光，可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

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酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, PO Box 156
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

电话
传真 +64 3 442 7354

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,451 评论

TripAdvisor 评级  4.0/5  1,932 评论

Tired, Neglected, and Poorly Run

Tripadvisor 评级 1.0/5

ShreyasSrinivas 经 TripAdvisor 认证的评论

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

客户意见评级 3.5/5

Feiyang C. 商务住宿 - 所有已确认评论

距离Queenstown中心位置大概2公里，步行20分钟左右，打车5分钟。酒店WIFI不是很好，断断续续的，发照片和看视频很卡。

Dear Feiyang C., Thank you for your feedback regarding your recent stay. We are pleased that you enjoyed the beautiful views from the hotel. However, we regret to learn about the issues you experienced with the Wi-Fi connectivity. Your comments will be taken into consideration for future improvements. Best regards Alex Andrew Assistant Manager Mercure Resort Queenstown

客户意见评级 3.0/5

Qianqi S. 朋友住宿 - 所有已确认评论

工作人员接待普通 酒店位置一般需要爬山适合有车的 房间景色可以 但整体房间较老旧 酒店泳池漂亮

Dear Qianqi S., Thank you for sharing your feedback regarding your stay. We appreciate your comments about the scenic views and the pool. We acknowledge your concerns about the location and the room condition, and we will consider your comments as we strive to enhance our guest experience. Best regards Alex Andrew Assistant Manager Mercure Queenstown Resort

CONVENIENT LOCATION, UNBEATABLE VIEW.

Tripadvisor 评级 4.0/5

Gary E 经 TripAdvisor 认证的评论

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

客户意见评级 4.5/5

Ruirui T. 朋友住宿 - 所有已确认评论

经理服务很好，尽管我们没有使用房间以外其他设施，但仍然感受到了服务的专业。居住期间看到了极光，很开心。

Dear Ruirui T., Thank you for your kind words regarding the beautiful views and our dedicated service. We are delighted to hear that your experience was enhanced by witnessing the aurora during your stay. It really is special! We look forward to welcoming you again in the future. Best regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

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其他网络用户评价我们的酒店

  • 719 评论 7.6/10 位置
  • 1,489 评论 7.9/10 房间
  • 1,028 评论 8.3/10 服务
  • 34 评论 3.7/10 上网
  • 384 评论 5.9/10 清洁度
  • 317 评论 6.3/10 早餐
  • 283 评论 6.2/10 性价比

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