昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 8,829 评论

安心悦界(ALLSAFE)认可酒店

信息短信

昆斯敦美居度假酒店
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+ 20 服务

酒店其他优惠

  • 风景壮丽,可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室,拥有自然采光,可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

  • 适合全家住宿,提供免费停车。

酒店位置

昆斯敦美居度假酒店

Sainsbury Road
Fernhill
Private Bag 50071
9300 昆斯敦
新西兰

传真: (+64)3/4427354

从 14h00 办理登记入住手续

从 11h00 办理退房手续

  • SAINSBURY RD:  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD:  HIGHWAY 8 QUEENSTOWN

  • 乘飞机

    QUEENSTOWN FRANKTON 达到 20公里 / 12 英里

  • 乘汽车

    HIGHWAY 6 达到 15公里 / 9.38 英里

GPS:-45.038529, 168.638685

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

我们有标准花园景观房或宽敞的湖景房供您选择。这两种房间均配备高级房设施。

您的会议和活动

我们的会议室

  • 会议室数量:3

  • 最大面积:129 平方米

  • 最大容量:90 个人

  • 最大宴会容量:70 个人

了解更多信息

昆斯敦美居度假酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

8,829 评论

TripAdvisor 评级 4.0/5

1,859 评论

住宿愉快

客户意见评级 4.0/5

Hsiao-man H. 家庭住宿 - 02/01/2022 所有已确认评论

飯店的湖景好美好美 對整體的住宿體驗滿意 飯店有一點舊但是設備齊全

尊敬的 Hsiao-Man H.: 感谢惠赐有关下榻 Mercure Queenstown Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Gurpreet Singh Assistant Manager The Mercure Queenstown Resort

Another good stay

Tripadvisor 评级 5.0/5

frasan2014 19/11/2021 经 TripAdvisor 认证的评论

Always enjoy returning to this property. Great views from lakeview rooms. Clean and comfortable rooms , .Close but not to close to town so very quiet. Staff are always very friendly and helpful. Good free parking.

Dear frasan2014, Thank you for your wonderful 5 star review. It was such a pleasure to welcome you back to the hotel and look after you during your time in Queenstown. So pleased to hear that you were able to soak up the views and relax. We appreciate your kind comments towards our team members and look forward to your next visit at the Mercure Queenstown Resort. Kind regards Tegan

Outstanding

Tripadvisor 评级 5.0/5

virvine2021 27/10/2021 经 TripAdvisor 认证的评论

We stayed four nights in September 2021, we were very impressed with the service and friendliness of all the staff we interacted with. We have nothing but praise for the staff in making our stay a wonderful experience.

Dear virvine2021, Thank you so much for your lovely 5 star review. I am so pleased to hear that you had an outstanding stay and were impressed with our team members. It was a pleasure to welcome and take care of you during your stay. We look forward to welcoming you to the Mercure Queenstown Resort again soon. Kind Regards Tegan.

None

Tripadvisor 评级 3.0/5

Hareshvdal 16/10/2021 经 TripAdvisor 认证的评论

Very average. Big doubt about a car park room service supplies tea coffee milk was minimal..actually had ask for coffee… no enough milk.. for the whole 5 days stay there one cupboard left un cleaned.. Not really big enough for 4people

Dear Hareshvdal, Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear about the lack of room service supplies. I have bought this and the room cleanliness to the attention of the Executive housekeeper to review. At Mercure we offer a package which allows second rooms to be booked at 50% for families traveling with children and we have few interconnecting rooms which you may find more spacious and may have suited your needs better. Don't forget to check these rates when you are making a reservation on our website or please feel free to call the hotel directly on 03 442 6600 24 to reach out 24/7 reception team. We appreciate your feedback and hope to welcome you back to the Mercure Queenstown Resort in the future. Kind Regards, Tegan

Another fabulous stay

Tripadvisor 评级 5.0/5

oldbrits 15/08/2021 经 TripAdvisor 认证的评论

As usual the Mercure exceeded in every way. Everywhere was so clean, and the staff always obliging and friendly.. The food was excellent, I didn’t even know they made Cinnamon Ice Cream - delicious with apple pie. The Mercure is like our second home in the South Island.

Dear oldbrits, Thank you so much for your feedback. As one of our favourite loyal members, we always look forward to welcoming you and looking after you during your stay. Thank you for highlighting the delicious ice cream - I will pass along your feedback to our Head Chef. We look forward to your next visit. Kind Regards Tegan

Very Good Family Resort

Tripadvisor 评级 4.0/5

thomastribe48 08/08/2021 经 TripAdvisor 认证的评论

Great stay, good value, great views, very good staff. Everyone very friendly. Family friendly, Food was great. Plenty of parking if you are driving. Great value for money at the restaurant for those with kids from kids menu. Would certainly return.

Dear thomastribe48, Thank you so much for your kind review, we really appreciate your feedback. So pleased to hear that you had a great stay and made the most of the hotel facilities. We look forward to your next visit at the Mercure Queenstown Resort. Kind regards Tegan

Memorable winter 2021

Tripadvisor 评级 5.0/5

Parth93chaudhari 02/08/2021 经 TripAdvisor 认证的评论

We would like to thank Prasheel and whole team for their hospitality. Me and my friends had an unforgettable time in Queenstown and at the Mercure resort. All the staff were helpful and friendly, the hot spa pool was perfect after a long day of discovering new places. The view from the room was mesmerizing. Again thank you and see you guys back soon:)

Dear Road812365, Thank you for taking the time to share your feedback. So pleased to hear that the team were able to ensure your stay was a memorable one. We look forward to your next visit. Kind regards Tegan

性价比最高

客户意见评级 5.0/5

Jason L. 家庭住宿 - 29/07/2021 所有已确认评论

位置便利,景色优美,员工服务非常好,房间干净舒服。

尊敬的 Jason L.: 感谢惠赐有关下榻 Mercure Queenstown Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Benny Madden Assistant Manager The Mercure Queenstown Resort

地方不错,可以看看好漂亮的湖.

客户意见评级 3.5/5

Steven 朋友住宿 - 06/05/2021 所有已确认评论

酒店服务还不错,我的房间有问题, 服务人员都帮我升级到最好的房间,包早餐可是早餐差了点, 我住了五天可是五天的早餐也是一样的,住了三天酒店的早餐很快就 吃腻了。

尊敬的 Kai Yau (Kevin) C.: 感谢惠赐有关下榻 Mercure Queenstown Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Joshua Mitchell Assistant Manager

Restaurant and Bar Service

Tripadvisor 评级 4.0/5

reitahuakeel2018 07/04/2021 经 TripAdvisor 认证的评论

Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.

Dear reitahuakeel2018, Thank you for taking the time to share your experience. Please allow me to express my apologies regarding the service and wait time you experienced. I will share your feedback with the appropriate head of department manager to investigate what lead this to occur and prevent future occurrence. We hope to have the opportunity to welcome you back at the Mercure Queenstown Resort. Kind Regards Tegan

Made us feel important guests.

Tripadvisor 评级 5.0/5

John S 25/03/2021 经 TripAdvisor 认证的评论

Welcoming check in and even a reserved car park space. Large room with great views over the lake. Appreciated welcome gift. Enjoyable meals in the restaurant. All in all a wonderful stay at a great hotel with friendly staff. Attention the marketing department: When I am on holiday the last thing I want to be doing is filling out “How did we do?” forms. Even more annoying is to receive reminders every few days. So please send one request once and leave it at that. If I feel that I want to provide feedback I do it after the trip is over.

Dear John S, Thank you for your kind words. Great to hear that you enjoyed your stay with us. I have noted your comments around the survey and we can certainly update your profile accordingly. Please contact us at the hotel to share your details or just email me directly. Look forward to host you again on your next trip to Queenstown. Warm regards, Prasheel

Home from home

Tripadvisor 评级 5.0/5

oldbrits 04/03/2021 经 TripAdvisor 认证的评论

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

Dear oldbrits, Thank you so much for your fantastic review. It is always such a pleasure to hear that the service offered by our team is not unnoticed. Great to hear that you enjoyed our rooms, view of Lake Wakatipu/Remarkables Food and Beverage outlets too. Look forward to host you again in the near future. thanks, Prasheel

Great Family stay in Queenstown

Tripadvisor 评级 4.0/5

deantaurima 11/02/2021 经 TripAdvisor 认证的评论

We had a couple of nights at the Mercure over an extended weekend and were once again impressed with the service we encountered during our stay. I can't say enough about the pleasantness and freindliness of the staff let alone their professionalism. A hotel is just that without it's people and the people make this place great. Great pool and spa area alone with a good kitchen.

Dear deantaurima , Thank you for your fantastic words. As Heartists, a great service is what we all strive for and your experience is a win for us. It is a great time to visit and find out the adventure tourism capital is also a perfect place to visit for families and all age groups. Breath-taking Views, friendly vibe, range of activities & excellent food & beverage offerings; Queenstown has something for everyone! Look forward to host you again in our beautiful Queenstown very soon. Warm regards, Prasheel

半山腰的旅馆,风景绝佳

客户意见评级 4.5/5

Alan.c. 家庭住宿 - 07/02/2021 所有已确认评论

服务,态度, 热心程度都非常好。 但是有2点需要提高 1. 洗澡的水压不够。本来是一件很享受的事情,结果洗洗就罢 2. 厕所无抽风系统

尊敬的 Alan C.: 感谢惠赐有关下榻 Mercure Queenstown Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Benny Madden Assistant Manager

Beautiful views from rooms, friendly service

Tripadvisor 评级 5.0/5

jimontour99 18/01/2021 经 TripAdvisor 认证的评论

We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money.

Dear jimontour99, Great to hear that you enjoyed out friendly service at the Mercure Queenstown Resort. I will review your comments about the Breakfast with our Head Chef to ensure we are providing fresh and healthy option for the first meal of the day. We have a selection of Central Otago wines available on the Wine list and will certainly explore if we can add some quality wines without making it a dearer selection as the Central Otago wines do have a premium cost attached to it. Most of our wines are from New Zealand & from the sustainable suppliers that we collaborate with to provide a range of option for our diners. Thanks again and look forward to host you on your next trip to our beautiful Queenstown :) Warm regards, Prasheel

Good service great room

Tripadvisor 评级 4.0/5

208munishp 16/01/2021 经 TripAdvisor 认证的评论

Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views

Dear 208munishp, Thanks for your review & glad to hear that you enjoyed your time here with us in Queenstown. Warm regards, Prasheel
客户意见评级 4.0/5

Joyce 家庭住宿 - 15/01/2021 所有已确认评论

车位不多,希望有室内游泳池

敬爱的顾客, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, Benny Madden Assistant Manager

Great View over Lake Wakatipu

Tripadvisor 评级 4.0/5

GreatstayTravels 12/01/2021 经 TripAdvisor 认证的评论

Great location up on the hill just a short drive at the end of town with fantastic view over Lake Wakatipu. You can walk into town but a bit of a walk back up the hill to the Hotel. Older hotel but the room was clean. Nice pool area with pool toys for the kids to use and the spa's were emptied and clean daily. Reception staff were friendly and helpful. Negative was the food and service in the main restaurant and bar area was not the best so we only ate in house once - missed opportunity as we stayed here over a week.

Dear GreatstayTravels, Great to hear that you enjoyed your stay with us. The pool area is really a great place to relax during summer. I have also noted your comments about the meals and will share with our Head Chef and Restaurant and Bar Manager so that we can review our current offering. Thanks again and look forward to see you on your next visit. Kind regards, Prasheel

位置不好,住得不舒服,设備陳舊

客户意见评级 2.0/5

James 家庭住宿 - 07/01/2021 所有已确认评论

因為房間接近電梯,整晚都聽到電梯升降的聲音,令人难以入睡。Won't come back !

尊敬的 Kin Yu S.: Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel which address your area of concern. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Tegan Martin Front Office and Reservations Manager

Million Dollar View is the only good thing about this property

Tripadvisor 评级 2.0/5

wewakegupta2021 03/01/2021 经 TripAdvisor 认证的评论

If Accor group needs to maintain its brand image this property needs to be upgraded ASAP like yesterday. Staying there for the first time had booked a suite with balcony from 25th to 28th December 2020 except for the view from the balcony everything else was just below par. The daily breakfast was pretty ordinary, the room decor was terrible & the room cleanliness was just horrible. Suggestion: make this property a Sofitel or SO/, invest money in doing up the rooms nd decor nd Accor can mint money as the views from room are just about the only good thing as of today. Even the reception area looks tried, dejected nd lacks vibrancy. Never going back to stay there.

Dear wewakegupta2021, Thank you for feedback and suggestions. We are sorry to hear that you had cleanliness issues and I am happy to look further into it. Please contact me at the hotel at your earliest convenience. We have been working on an exciting project which involves an overhaul of the property including public areas which has been delayed due to supplier issues plus current situation. Hopefully we will have an exciting product for you to experience on your next trip to Queenstown. Warm regards, Prasheel

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