昆斯敦美居度假酒店

昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,879 评论

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酒店其他优惠

  • 风景壮丽,可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室,拥有自然采光,可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

  • 适合全家住宿,提供免费停车。

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

安心悦界(ALLSAFE)认可酒店

酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, Private Bag 50071
9300 昆斯敦
新西兰

  • SAINSBURY RD:  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD:  HIGHWAY 8 QUEENSTOWN

  • 乘飞机

    QUEENSTOWN FRANKTON 达到 20公里 / 12 英里

  • 乘汽车

    HIGHWAY 6 达到 15公里 / 9.38 英里

GPS:-45.038529, 168.638685

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

我们有标准花园景观房或宽敞的湖景房供您选择。这两种房间均配备高级房设施。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,879 评论

TripAdvisor 评级  4.0/5  1,869 评论

卓越奖 2022

住得不错

客户意见评级 4.5/5

Coby 家庭住宿 - 所有已确认评论

酒店有临在的湖景 酒店设施齐全 环境优雅安静 房间每天clean及时干净 水温也正好 休息得不错

尊敬的 Kuimin C.: 感谢惠赐有关下榻 Mercure Queenstown Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Gurjant Singh Assistant Manager The Mercure Queenstown Resort

Left deflated

Tripadvisor 评级 1.0/5

Darcy P 家庭住宿 - 经 TripAdvisor 认证的评论

I feel really dissapointed to be writing this but there is just so much lacking at this hotel. We organised a 2 night family trip down, the booking on the phone and check in at reception were good. Unfortunately at just over $350nzl a night we were deflated. The room has spectacular views (where doesn't in Qtown) but the bathroom is dirty, with built up mould, there was hair in the bath on arrival, the shower has low water pressure and the toilet does not flush properly. The carpets are stained and the items in the room are very minimal ( 1 spoon, 2 cups, no forks, no mini bar, no toaster ect). We thought that we would see what the hotel restraunt had to offer, the menu was so so basic and the staff there were clearly lacking enthusiasm.... we went elsewhere so cannot comment on the food standard. I wanted to order room service, the scan QR in the room does not work, so I rang and guess what NO DESSERT available. The next morning I asked about shuttle into town which by the way the hotel does not offer, you can get a taxi for $15 or walk down the road to the local bus. The spas are nice, but not worth the effort in my opinion considering how cold you get outside in your swim suit. I do think that there is a lot that can be improved at this hotel, it is a little out of town so people want it to have the wow factor and everything that they need. It would also be nice to see some concierge service and ticket booking staff.

Dear DarcyP, I am sorry to hear that we failed to meet your expectations. We are a family oriented mid-scale hotel with excellent views over the lake Wakatipu and the Remarkables Mountains. Our hotel rooms do not have any cooking facilities hence there are no microwaves or cutlery however we are more than happy to provide any cutlery, plates and minibar on request. Unfortunately we did have some flu and Covid related sickness like all the other businesses at the beginning of July so our focus was to ensure there are options available for our guest with the very little workforce we had available on site. The hotel is planning to start a shuttle service for our guests to be able to go in the town at regular intervals and hoping that it will be up and running by summer. We already have purchased a vehicle and are on the lookout for some eligible and available drivers. We value your feedback and will certainly use to ensure we prepare ourselves better to avoid any disappointment and it is our genuine hope that you will give us an opportunity to serve you better in the future. Nga Mihi, Prasheel

Amazing 4 Week Stay at the Mercure

Tripadvisor 评级 5.0/5

turnipharvest 经 TripAdvisor 认证的评论

My partner and I are Accor Plus Platinum members and have been travelling NZ/Australia for the past 2 1/2 years. We absolutely loved our 4 week stay here at the Mercure in June. All of the staff at reception and at breakfast are so friendly and helpful which made our long stay extra special. We were upgraded to a King room on the 4th floor (the highest floor) with a view of the lake and everything was perfect. The room was super comfortable with amazing air conditioning and had all of the amenities we needed. The view of the lake here is just sensational, we felt so lucky to wake up every morning and take in the beautiful sight of the mountains. There are lots of birds around in the trees & bushes which add to the serenity of the surroundings. Listening to the tui bird's song every day was so lovely too! The resort is about a 20 minute walk to Queenstown CBD or a 6 minute walk to the bus stop to get on the bus that comes by every 15 minutes. We didn't have a car so we caught the bus often and it was super convenient and cheap! Thank you so much to the whole team for everything we cannot recommend the Mercure at Queenstown highly enough :-) We will be back!

Dear 103kirstenr, Thank you so much for your kind words. We are pleased that we were able to assist you with your long stay. It was fantastic to have you here at the hotel and meet you. Look forward to having you again here at the hotel in the near future. Nga Mihi, Prasheel Churi General Manager

You better go with other option if you have one

Tripadvisor 评级 3.0/5

SAORI Y 经 TripAdvisor 认证的评论

Stayed here for my son's birthday. Everything is old- vending machine for detergent in laundry room was out of order and got mould in shower room. I was about to get bathrobe as there's none in the room and i asked them and was told that "we don't have EXTRA bathrobes". I didn't quite understand but i thought maybe they didn't wash or something. Next day, i asked them again and front lady told me 'We don't have bathrobes today". I asked her back if they haven't washed and she said "WE DO NOT HAVE ANY BATHROBES" which sounded rude. I checked official website for Mercure resort qt and it says they DO have bathrobes. Building itself locates kind of central so if you have a car, there's no trouble for transport. But if you have other options to stay, you better go with it. Not really have to be this hotel.

Dear SAORI Y, sorry to hear that we did not meet your expectations with the bathrobes during your stay. Mercure being the midscale brand the bathrobes are not available in each room as a standard amenity. They are available on request subject to availability. There has been few times this year we have had short supply of them due to the staffing challenges in laundry, however we will take your feedback as a learning curve and take precautions in the future. Glad to hear that our location worked for you. Thanks you for sharing your feedback and it is our hope that you will give us a chance to provide better experience in the future. King regards, Prasheel

Look forward to outer next stay!

Tripadvisor 评级 5.0/5

cinnamonjazz 商务住宿 - 经 TripAdvisor 认证的评论

Have now booked two seminars at Mercure. Staff are always friendly, room is always clean and tidy and lunch is always delicious. Lots of parking available and staff were very hygiene conscious. I look forward to using them again in the future.

Dear cinnaminjazz, It is fantastic to read your comments. I am sure the team will be pleased to hear your comments. Look forward to hosting you again next time :) regards, Prasheel

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其他网络用户评价我们的酒店

  • 492 评论 8.5/10 位置
  • 1,367 评论 7.8/10 房间
  • 1,300 评论 8.8/10 服务
  • 16 评论 5.1/10 上网
  • 386 评论 6.1/10 清洁度
  • 329 评论 7.4/10 早餐
  • 180 评论 8/10 运动休闲

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