昆斯敦美居度假酒店

昆斯敦美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,877 评论

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酒店其他优惠

  • 风景壮丽,可俯瞰瓦卡蒂普湖和利马卡布尔斯群山

  • 3 间可灵活调整的会议室,拥有自然采光,可欣赏壮丽的景色

  • 客房美景 - 可欣赏风景如画的湖景或休闲花园景观

  • 按季节开放游泳池、水疗泳池、桑拿房和健身房。

  • 适合全家住宿,提供免费停车。

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

安心悦界(ALLSAFE)认可酒店

酒店位置

昆斯敦美居度假酒店

Sainsbury Road, Fernhill, Private Bag 50071
9300 昆斯敦
新西兰

GPS:-45.038529, 168.638685

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

我们有标准花园景观房或宽敞的湖景房供您选择。这两种房间均配备高级房设施。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,877 评论

TripAdvisor 评级  4.0/5  1,881 评论

Good property, poor upkeep, rude service

Tripadvisor 评级 2.0/5

KiranShing Couples - 经 TripAdvisor 认证的评论

A bit away from the town Center, the property offers some great views of the lake. Rooms are large and we had a lake facing room which was excellent. Room equipment and upkeep was a bit jaded. Found the front office duty manager Gunwani Singh to be absolutely rude. One does wonder how does Accor group hires and trains it’s staff. However, the other Duty Manager Lana Khan was more understanding. And this experience is despite us being GOLD MEMBERS. The breakfast was ok and could have been better with fresh fruit and more options. Don’t miss the great views from the restaurant. There are definitely better options in town and one can skip this place.

Pros were many Cons include price gouging

Tripadvisor 评级 3.0/5

Jul D Couples - 经 TripAdvisor 认证的评论

Cons: I’m a "valued" member of Accor/Mercure, and to my surprise, they aren’t a customer service company; they are a total bottom-line-only company. I started the holiday reservations with a single person booking; it was a great deal ($270 p/n), including breakfast daily. Then my partner was able to make the trip, so I added him. This is where the price gouging happened. The Mercure/Accor nearly doubled the price per night! So I wrote an email (h1994-re2@accor.com) to Accor management, asking them why they did this extraordinary thing. Perhaps I should drop back to a one-person reservation (but bring my partner anyway; we can share a towel). I’m a regular travelling to Queenstown and will never stay at the Mercure Resort again. The room (as in the pictures) shows a worn-out room for a mere $410 p/n. And no breakfast, obviously. Pros: Wireless was Amazing! Beds comfy. Very quiet, get a top floor (else you can hear people above), but you don’t hear people next door. Beautiful pool and garden view. Staff were exceptionally helpful and nice, very friendly (bar staff were very cool and fun). Views from bar, restaurant are amazing. Resort is set amongst a neighbourhood, peaceful surrounds. About 2 km from town, walking distance, don’t need a car especially (unless you are touring around of course) we used the bus.

Excellent stay

Tripadvisor 评级 5.0/5

Journey12930253655 经 TripAdvisor 认证的评论

Staff are very friendly and helpful Sana , una ,Vybhav and vidhan. Especially Sana was very helpful from the check in time until our stay. All the staff were friendly and smiling face. Housekeeping were very clean as well. all the facilities in the hotel are very good.I will definitely recommend people from everywhere to stay. very convenient to go anywhere.I would recommend my family and friends to come and stay in this place.

5 nights in Queenstown

Tripadvisor 评级 4.0/5

brucee41 经 TripAdvisor 认证的评论

We had a king room on ground 04, the view of the lake was fantastic and uninterrupted, actually felt like you were sitting in a movie viewing the wide screen, we moved our lounge chairs to face the window and had premier seats. The king bed was great with 4 pillows to choose from, room safe and fridge and tea making facilities available, tea&coffee replaced daily. The bathroom was adequate, perhaps a little outdated from what you expect from a modern Mercure, amenities were refreshed daily. The staff were very friendly and efficient. We dined twice in the restaurant, the menu is currently limited as they are still getting over from covid and need more guests and kitchen staff, and the view is fantastic. There are washing machines and dryers available on the ground floor for a modest fee. The only drawback was the fan in our air conditioning unit did not operate so it only pushed out a modest amount of hot or cold air. Its a fair walk back to the town, and coming back its a steep uphill climb for the last 500 metres so you need to be fit

Nice Comfortable Stay (mostly)

Tripadvisor 评级 4.0/5

amwheelo Couples - 经 TripAdvisor 认证的评论

Nice stay at the Mercure. Staff were very friendly and we found our room clean and comfortable. Only improvement in the room could have been a desk and chair (as I had to log in to my computer to do a little work, but had to rest it on my lap). A desk would have been a great addition to the room. Our coffee/tea supplies did not get topped up either, so woke up on our 2nd morning to make a coffee and had only decaf. Oh No I hear you say!! It must be hard for the staff to apologise so much, but they were great. They faced challenges of servicing a restaurant with a lovely view with only a 5 item basic menu (Burgers or Fish & Chips etc). They then ran out of beer on tap due to a non-delivery that day. They also had to contend with sport teams on a Masters trip that were rude, used foul language (loudly using F & C words around the pool, bar & reception areas) and made sexual innuendoes at female guests. They also took over the outdoor pool and made many wanting to sit poolside feel uncomfortable and move inside. Several individual groups complained about them. Although this wasn't the hotels fault, it was a let down on our overall experience, but excluding the League lads, we will be back! Awesome views by the way!

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其他网络用户评价我们的酒店

  • 498 评论 7.8/10 位置
  • 1,458 评论 7.8/10 房间
  • 1,327 评论 8.5/10 服务
  • 18 评论 4.8/10 上网
  • 429 评论 4.6/10 食物
  • 408 评论 6.3/10 清洁度
  • 339 评论 7.6/10 早餐
  • 237 评论 6.7/10 性价比

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