Sofitel Queenstown Hotel and Spa 5 星

客户意见评级 (ALL 评级) 4.6/5 914 评论

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8 Duke Street, PO Box 1797, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • Central location in Queenstown’s dining, shopping and adventure district

  • So SPA 特色水疗中心和最先进的健身房

  • 3 间精品会议室

  • 2 家餐厅、1 个葡萄酒和爵士乐酒吧

  • 已通过安心悦界认证

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酒店位置

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 昆斯敦
新西兰

GPS:-45.031318, 168.658901

电话
传真 +64 3 450 0046

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  914 评论

TripAdvisor 评级  4.6/5  2,013 评论

卓越奖 2025

客户意见评级 4.0/5

Ying G. 家庭住宿 - 所有已确认评论

早餐种类太少

Nice place but terrible service

Tripadvisor 评级 2.0/5

N3506QXjoep 经 TripAdvisor 认证的评论

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

Old French Charm meets Contemporary

Tripadvisor 评级 5.0/5

wockinwod 经 TripAdvisor 认证的评论

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Bonjour / Kia Ora wockinwod, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your Junior Suite and the views it offers, as well as the comfort of your bedroom and the spacious bathroom. I’m glad that you were able to enjoy our Club Lounge experience and that Federico made your visit extra special. I will be sure to pass on your kind words to him—it’s always wonderful for the team to know their efforts are appreciated. We also appreciate your honest feedback regarding the air conditioning in your room and the booking hiccup with the hammam. Please rest assured we have shared your comments with the relevant departments to ensure a seamless experience for our future guests. It was a pleasure having you with us, and we hope to welcome you back to Sofitel Queenstown soon for another memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

A five star hotel this is not

Tripadvisor 评级 3.0/5

vb43 经 TripAdvisor 认证的评论

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

Cozy hotel a stones throw from ferg burger

Tripadvisor 评级 5.0/5

436nicholasm 经 TripAdvisor 认证的评论

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

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其他网络用户评价我们的酒店

  • 407 评论 9.5/10 位置
  • 500 评论 7.6/10 房间
  • 630 评论 9.2/10 服务
  • 10 评论 1.7/10 上网
  • 124 评论 8.6/10 早餐
  • 95 评论 7.7/10 清洁度

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