皇后镇索菲特酒店

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皇后镇索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 976 评论

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酒店其他优惠

  • 中心位置

  • So SPA 特色水疗中心和最先进的健身房

  • 3 间精品会议室

  • 2 家餐厅、1 个葡萄酒和爵士乐酒吧

  • 已通过安心悦界认证

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

皇后镇索菲特酒店

8 Duke Street, PO Box 1797
9300 昆斯敦
新西兰

  • Intercity Coachlines:  ZQN Terminal

  • State Highway 6: 

  • 乘飞机

    QUEENSTOWN AIRPORT 达到 7公里 / 4.35 英里 - 班车服务 付费

  • 乘飞机

    Queenstouw Int. and Dom. Airport 达到 7公里 / 4.35 英里 - 班车服务 付费

GPS:-45.031318, 168.658901

酒店服务

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概要
酒店内
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 会议室
酒店附近
  • 停车

我们的客人评论

皇后镇索菲特酒店
的客人评论

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ALL 评级  4.7/5  976 评论

TripAdvisor 评级  4.5/5  1,897 评论

卓越奖 2022

Freedom traveler from Brisbane

Tripadvisor 评级 5.0/5

Tourist28479780672 经 TripAdvisor 认证的评论

It was great to be able to finally get back to our favorite Sofitel. (Because of Covid it has been on and off for the past 12 months) The staff were, as usual, were very friendly and professional and made my wife and I feel at home. Loved the lounge each night and it will be even better when the bar and restaurant open up. (Covid to thank for that.) A special call out to the General Manager, Jeremy and the Assistant Manager, Phillip. Great job guys. We are both looking forward to coming back to your hotel in October. Our room was clean and bright and the cleaning staff did a great job. A special thanks to the staff for breakfast each morning. Loved the eggs.

Girls getaway

Tripadvisor 评级 5.0/5

gazshah 经 TripAdvisor 认证的评论

We loved the service and location of Sofitel Queenstown. It was excellent for a girls getaway with everything within walking distance and brilliant service from even before checking in. Fresh and wonderful fare fore breakfast at Left Bank bistro was a blessing each morning.

A little luxury

Tripadvisor 评级 5.0/5

Jane W 经 TripAdvisor 认证的评论

Our group of four friends enjoyed a night at beginning and end of hiking The Routebourne Track. The spa bath turned out to be the perfect antidote on our return to restore weary muscles. The hotel is ideally situated to walk easily to shops, bars and eateries and stroll to the waterfront and gardens. Beds were extremely comfortable and despite the central location the rooms actually very quiet. Staff were lovely and exceptionally helpful, no issues with any of our requests and happy to hold extra baggage for the duration of our trip which was ready for us in our rooms on return. Breakfast was a highlight with perfect eggs benedict and a basket of delicious pastries! Certainly a place I will be happy to stay on any return visit to Quenstown.

Return visit just as nice as the first

Tripadvisor 评级 5.0/5

nysa2022 经 TripAdvisor 认证的评论

I returned to the Sofitel, this time with my daughter and once again your service, rooms and overall experience was lovely. The hotel is so handy to the beautiful waterfront and restaurants. Well done team - you have secured a customer for life!

Great stay

Tripadvisor 评级 5.0/5

800marcusl 经 TripAdvisor 认证的评论

Thanks for the welcome chocolate cake. Make a great start to our trip. Also huge compliments to team and Fabio that sorted out our room when the Air-Conditioning broke. Breakfast was solid. Lounge access had lovely canapés. Staff very professional and friendly. Location is superb.

Perfect

Tripadvisor 评级 5.0/5

Climber534176 经 TripAdvisor 认证的评论

Great Hotel to stay as I have stayed in Hotels around the world this Sofitel is up with the very best , the staff are excellent nothing is a problem to any of them location is excellent as in the heart of Queenstown food is excellent beds excellent, I would fully recommend this Hotel to anyone.

Very enjoyable stay

Tripadvisor 评级 5.0/5

Ziggy229 经 TripAdvisor 认证的评论

We enjoyed an excellent free upgrade to a suite with great views of the Remarkables, lake and town from our luxurious room. Ralph and his friendly team made sure we were well looked after in the restaurant and lounge. The chateaubriand is a must for everyone’s bucket list!

Bonjour / Tena Koe Ziggy229, Sincerest thanks for your kind feedback and delighted that the team took great care of you! Will also pass your feedback onto Ralph! We look forward to having you back with us again to try the Chateaubriand! Cordialement / Naku noe, na Jeremy Samuels - General Manager Sofitel Queenstown Hotel & Spa

Relaxing break

Tripadvisor 评级 5.0/5

GeoffT593 经 TripAdvisor 认证的评论

It was a wonderful break away, thoroughly relaxing and enjoyable. The team made the difference - nothing was a problem! Ralph was pleased to see us again and was very good at taking care of us. The breakfast team was awesome, attentive, helpful and cheerful! Reception was a dream, taking care of all our needs - even arranging for us to have a continental breakfast box when we left super early on a trip. The thoughtful touches were appreciated, like our case being taken to our room a lovely welcome snack and drink! Everyone was very pleasant and made us feel very special. My wife enjoyed the Spa visit and our room was also amazing! It was my wife's birthday and she can't stop raving about how good the trip was - we can't wait to be back! Thank you all! Geoff & Ariana

Bonjour / Tena Korua Geoff and Ariana, Many thanks for taking the time to share your feedback with us. I was delighted to read that the team took such great care of you and pleased to see Ralph recognised. Wonderful to hear Ariana enjoyed her birthday celebrations - we look forward to having you both back with us again soon! Cordialement / Naku noe, na Jeremy Samuels - General Manager Sofitel Queenstown Hotel & Spa

Sofitel Gem in the CBD

Tripadvisor 评级 5.0/5

RobLex 经 TripAdvisor 认证的评论

We had another amazing stay at the Beautiful Sofitel Queenstown, were staying for 8 nights but a glitch with Air travel gave us another night , yay.The best thing about the Sofitel is the staff,Harriet who i did not meet was excellent with needing to change our dates on our original booking. At reception there was Rose and Joseph (also last year) Pradnya and many others who helped made us very welcome. The restaurant 1789 Lounge was running on a limited menu (Covid) but it was excellent beautifully cooked ,presented and delicious.We had Ralph also from last year , a top guy there was not anything that he couldn’t do to keep us well looked after , also Kristine who the the awesome Cocktail, ‘Paris with Love ‘ other restaurant staff whose names are leaving me at the moment were all great. These friendly people also looked after the Club Lounge which was excellent.The Chefs also need a pat on the back as they had to deal with unknown numbers and still kept doing excellent dishes. Breakfast at the Left Bank Bistro is always great and also do great coffee , again all the staff were excellent and certainly Cameron made us feel at home and remembered each day what we were going to order. My wife Alexis and myself visited the Spa and were treated like we were royals , makes you feel good when you leave. We had a beautiful Prestige Suite which was awesome, great Sofitel my bed ,beautiful bathroom and great lounge area, apparently it was my job each morning to set the lovely swag drapes. Anyway our time was all over to quick and had to leave so a big Thank You to all at the Sofitel Queenstown and Spa employees Cheers Rob Drake

Bonjour / Tena Koe Rob, Please allow me to take this opportunity to thank you for your kind feedback. Delighted to read so many of our team members recognised here - this truly makes my day - will ensure this is shared with them. I also want to say thank you for your understanding regarding the reduced menu, we look forward to a time when we are able to bring back our Food & Beverage experience in its full glory! Rob - thank you again for your feedback. I look forward to welcoming you back to Sofitel Queenstown again in the near future. Cordialement / Naku noe, na Jeremy Samuels - General Manager Sofitel Queenstown Hotel & Spa

Amazing Staff, beautiful property and great service

Tripadvisor 评级 5.0/5

Pathfinder601930 经 TripAdvisor 认证的评论

We stayed in one of Superior rooms. Staff was great at reception. I must thank to DM on duty and reception staff(sorry i dont remember the names) for arranging a microwave for us. My daughter ended having a nice hot food which is always a delight for a parent. My wife enjoyed the spa and we have lovely breakfast. An amazing stay for us

Bonjour / Tena Koe Pathfinder601930, Many thanks for taking the time to share your experience with us! I am so pleased the three of you enjoyed your time with us - and we look forward to having you back with us again soon! Cordialement / Naku noe, na Jeremy Samuels - General Manager Sofitel Queenstown Hotel & Spa

A joy again

Tripadvisor 评级 5.0/5

TonyC5890 经 TripAdvisor 认证的评论

We have stayed in this hotel a few times now - the first time was amazing the second disappointing with a rear low floor room overlooking road works… This time the magic was back lovely room 5th floor forward facing with a bit of a view of the lake. The breakfast French style cafe was good reminded me of Paris I should have got an expresso to complete the memory. 1789 restaurant was excellent all the staff were friendly it was a very nice short break. The only down side for me is car parking being difficult to park for free or expensive to park at hotel.

Bonjour / Tena Koe Tony, Delighted we were able to turn your experience around from your previous stay. On that topic, I am pleased to advise that the roadworks on Man Street are nearing completion and we are looking forward to a return to normality in the coming weeks. I can certainly appreciate the frustration regarding parking - there will be a small increase in the availability of street parking as the Town Centre Upgrade and Waste Water projects stop work for the Christmas holidays. There will also soon be a new council carpark opening behind the hotel as park of the Lake View development which will also enhance parking options surrounding the hotel. Tony, thank you again for your feedback - we look forward to having you back with us again soon! Cordialement / Naku noa, na Jeremy Samuels - General Manager

6 Star Service!

Tripadvisor 评级 5.0/5

lindaaireland 经 TripAdvisor 认证的评论

Rose and her team were exceptionally welcoming and accomodating! The hotel itself is amazing but the team of professionals that work there made it that much better! The hotel itself is right in the heart of the city and close to all the main attractions.

Bonjour LindaIreland, Thank you so much for your Fantastique review! I am so pleased that you had such a great experience with us, and I want to thank you for mentioning our staff; and especially Rose - she will be very grateful! I am glad that you were able to make the most of our location, we are certainly very lucky! We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

NZ Snow trip

Tripadvisor 评级 5.0/5

barryjmason 经 TripAdvisor 认证的评论

Sofitel Queenstown is a great Hotel with friendly and helpful staff. The hotel is well situated in the center of town close to restaurants and facilities. The hotel is right across the road from the bus terminal to Coronet Peak and the Remarkables offering flexible times for heading up the mountain.

Bonjour Mr. BarryJMason, Thank you so much for your kind words! I am so pleased to hear that you've had such a wonderful experience with us. We are very proud of our location and are very lucky to be so conveniently situated. I am glad you made the most of it & I hope that you enjoyed your time up the slopes! Looking forward to welcoming you back to Sofitel Queenstown Hotel and Spa in the near future. Kind regards, Samuel Allum Guest Relations Executive

Beautiful hotel in central Queenstown

Tripadvisor 评级 5.0/5

bridgetchugg 经 TripAdvisor 认证的评论

The hotel was set in a great location in central Queenstown with no noise. The service was great, breakfast yummy. The rooms were spacious, lovely and clean with all requirements taken care of.... overall a relaxing mini break.

Bonjour bridgetchugg. We truly appreciate your kind and wonderful review regarding your recent mini break. I can see from your feedback that you enjoyed everything from the service from our friendly ambassadors, to the delicious breakfast and of course your beautifully appointed guest room. We look forward to welcoming you back to Sofitel in the very near future and thank you for your feedback once again. Kind Regards, Lisa Cole Guest Relations Executive

Perfect place to stay

Tripadvisor 评级 5.0/5

HollieP155 经 TripAdvisor 认证的评论

Everything about our stay here was perfection from start to finish. The staff were welcoming, friendly and professional. Thet went out of their way to be helpful. Our room was beautifully appointed with many extra touches and all meals were delicious! Will definitely stay here again.

Bonjour HollieP155, Thank you so much for your wonderful Trip Advisor Review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your feedback that you had a truly wonderful stay, from our friendly ambassadors, beautifully appointed guest room and of course delicious foods, I can see you had a memorable time. Thank you once again and we look forward to welcoming you back to Sofitel Queenstown in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Great Hotel in good location

Tripadvisor 评级 5.0/5

sravi2021 经 TripAdvisor 认证的评论

Great hotel in the heart of Queenstown. The room was spacious and the best were comfortable. The freshly cooked breakfast to order was a delight. The team at Sofitel Queenstown has to be commended for the great service and they go out of length to accommodate your request and ensure that you are satisfied. I highly recommend this hotel.

Bonjour sravi2021, Thank you so much for your recent Trip Advisor Review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I am truly delighted to read such a wonderful review like yours. I can see from your comments that you enjoyed your beautifully appointed guest room, the delicious breakfast and the great service from our team. Thank you once again for your feedback and it will be my pleasure to share your comments with the entire team. We look forward to welcoming you back to Sofitel upon your next Queenstown adventure. Kind Regards, Lisa Cole Guest Relations Executive

Great to be back at Sofitel Queenstown

Tripadvisor 评级 5.0/5

hollyhocks2017 经 TripAdvisor 认证的评论

We’re regular visitors to the Sofitel, Queenstown and we always enjoy returning to this great hotel. The hotel has a great location right in the middle of beautiful Queenstown, staff are all incredibly friendly and professional, we always get a great room and the food is excellent!

Bonjour hollyhocks2017, Thank you for your recent Trip Advisor Review. I am truly delighted to read that once again you had another very enjoyable stay here at Sofitel Queenstown Hotel & Spa. From our central location to our wonderful ambassadors and not to forget the delicious food provided, I can see you had a great time. From myself and all of the team, thank you for your kind comments and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Always top notch

Tripadvisor 评级 5.0/5

marysuecritchlow 经 TripAdvisor 认证的评论

We stayed at the Sofitel in Queenstown recently and, as always, it was great. The staff are always friendly and helpful. The room is larger than most hotels, making it very comfortable. Highly recommended!

Bonjour marysuecritchlow, Thank you for taking the time to review your recent Sofitel Queenstown stay. I am truly delighted to read your wonderful review and I can see from your feedback that you had a great stay. From our friendly helpful ambassadors to your beautifully appointed guest room it is so nice to read your very kind words. I do hope that we will have the opportunity to welcome you back once again in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

great ambience

Tripadvisor 评级 4.0/5

Vickey M 经 TripAdvisor 认证的评论

beautiful hotel to stay, close to the lake, restaurants shops and cafes. Room was very comfortable great to have a door outside to a cute balcony. Bathroom with its heated floor and spa bath was very welcome

Bonjour & Kia Ora Vickey M, Thank you for reviewing your stay at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a lovely time during your stay with us and how our central location helped you explore what our beautiful Queenstown has to offer. I am also glad to read that our room amenities are one of your likings and you could take advantage to enjoy during the stay. I am proud to share your lovely review to the rest of the team. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

Loved our stay

Tripadvisor 评级 5.0/5

murrbren 经 TripAdvisor 认证的评论

location excellent. Staff excellent, friendly and accommodating. Room great, larger than the average hotel room with lovely bathroom and separate shower, that is the shower wasn't over the bath. Would certainly book here again. We had breakfast whilst here and it was certainly worthwhile.

Bonjour & Kia Ora murrbren, Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. I am delighted to read that you enjoyed your time in Queenstown. Our lovely double spa baths are one often highlighted by our guests as one of their favourite amenities! It is a pleasure to read that this was one of the things that stood out to you as well as our well situated location. Recognition is very important to us and we are thrilled to read that our Ambassadors met your expectations providing the genuine and friendly service that we pride ourselves on. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager

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