Sofitel Queenstown Hotel and Spa 5 星

客户意见评级 (ALL 评级) 4.6/5 862 评论

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8 Duke Street, PO Box 1797, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • Central location in Queenstown’s dining, shopping and adventure district

  • So SPA 特色水疗中心和最先进的健身房

  • 3 间精品会议室

  • 2 家餐厅、1 个葡萄酒和爵士乐酒吧

  • 已通过安心悦界认证

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酒店位置

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 昆斯敦
新西兰

GPS:-45.031318, 168.658901

电话
传真 +64 3 450 0046

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  862 评论

TripAdvisor 评级  4.6/5  2,009 评论

卓越奖 2025

Quite expensive for lack of service

Tripadvisor 评级 2.0/5

LadsDownUnder 经 TripAdvisor 认证的评论

Unfortunately this is the lowest rated review of any hotel I have provided based on an underwhelming experience we had at Sofitel Queenstown. It’s disappointing there is not much to say about this hotel and not sure where to start. The arrival - the drive way was overflowing with vehicles and a truck so we stopped where we could expecting a porter to meet us (as we would expect from any other Sofitel property) The porter service was provided by Guest services after we checked in who then moved our car and arranged our bags to be sent to the room. As a Diamond member we were not offered a room upgrade however advised the room we had over looked the lake (2 blocks away) The room - A luxury room booked and unfortunately it is plain and simple. Far from the standard of other hotels under this brand. Usually we walk into a room with excitement and take pictures but nothing to write home about here. The room also had a strange smell which Guest services attended too. The bath plug didn’t work and had broken teeth. Guest services had to come up twice to fix. The gym - Tiny and outdated equipment. On one visit the water cooler was empty and when I informed guest services it took 20 minutes to replenish. Valet parking - Always a wait of 10-20 minutes. One on arrival back to the hotel at 01:00am after a event, we were greeted by the same guest service agent who was on earlier that morning at 07:00am and again the following breakfast shift. It was clear this hotel has a staffing issue which is fine to comprehend however it’s not satisfactory when the hotel is charging $650 a night for a room that would be worth $300 anywhere else. Unfortunately there was never any sign of a hotel manager to discuss these examples with, or did not receive a feeling of welcome here. Club benefits - the staff were fantastic and friendly. All food service came from the kitchen unlike a standard buffet of other Sofitel lounges. Breakfast - the cafe staff were again sensational and remembered our preferences. The food was tasty with À la carte and buffet options available.

Needs consistency to stand out

Tripadvisor 评级 4.0/5

Jenni K 经 TripAdvisor 认证的评论

This was an interesting stay with a mix of failures and wins. Let’s start with the failures first. 1. I tried to book using the app. Tried three times and each of the three times the bookings crashed I tried the fourth time using the actual Accor app finally made it through I then rang the hotel direct the next day to make sure that they had received my reservation. In the meantime the other three that had supposedly crashed did in fact go through which then had to be manually cancelled by me on the app. 2. A few days before arriving a call sent us a upgrade email with which I accepted the $150 spa offer for $200 worth of credit. I then went on their spa website to try to book my spa - again the site failing the three times I tried, giving me a triple two error message and advising me to contact the hotel direct. I ended up taking screenshots and sending these to Harriet (who I have been dealing with that reservations to see if she could book it in for me) Having not heard from her by the next day we walked to the Sofitel ourselves and I sat down with a lovely lady at the reception who then booked the spa treatments for me. 3. Check-in day was relatively uncomplicated and quite quick. We were upgraded as per my Platinum status (hubby is Gold) to a Junior Suite We had moved from the St Moritz M Gallery hotel down the road to this Sofitel hotel and we’re expecting great things) We have stayed multiple times at the Saint Moritz M Gallery and experienced their majestic Alpine suites that overlook Lake Wakatipu., So we know what good looks like. Upon entering our room 322 I was very disappointed. The room was empty, stark and devoid of any personality or warmth. Nothing like the photos you see on the Accor website. I felt like we had been given the “two dollar shop version” of the junior Suite Now, I’m deciding to move the bolster cushion that was on the bed I uncovered a dead spider. I yelled out to my husband to come quick as I snapped a couple of photos and asked him to pick the thing up off the bed and throw it out the window. That was it I had had enough. We went downstairs to enjoy our canapés and whilst there I said to my husband I’m not happy I’m going to have a talk to reception. Now for the wins 1. With a mixed heritage of Italian and Asian, I can be quite forthright, sometimes frankly to the point of rudeness, if I feel like I’m getting the runaround. I explained my misgivings to the young lady at the counter who promptly probably handed me over to her manager Paul . Paul listened quietly while I explained everything out to him and I asked him to have a think about “what you can do to fix our issue for us” True his word Paul came and saw me about 15 minutes later and said he had sorted something out and once we were finished our canapes, to come and see him and he would direct us next on where to go. We met Paul who took us to room 428. This room was divine! Well presented, well fitted out, the room had warmth, it had ambience, it had what I was expecting of a Sofitel suite! Paul helped to move our clothing and luggage to the new room and later sent up a plate of cheese to our room. To say this young man went above and beyond would be an understatement. He listened calmly to my concerns and he addressed them in a way that made me realise that he knew how important those concerns were to me - and therefore how important the fix needed to be. Paul is an exemplary team member. He is an asset to your team - look after this young man. 3. The spa. Wow. I mean, wow. The best $280 I’ve spent to treat me, for a long time. Just book you won’t regret it 4. As a platinum member, we were invited to enjoying afternoon tea between 3pm-5pm which we did and later on the canapés and drinks between 5-7pm. We indulged each night we were there & the offerings were different especially the canapés each night - food was great. 5. Breakfast can be extremely busy and given the small footprint of the restaurant probably a good idea to time your stay well. The pastries were to die for so soft and yummy. The rest of the available fear including the hot and cold selections were as buffets go like a buffet. Their coffee is exceptionally smooth and strong. I do recommend that! Overall I would grade this stay as definitely being inconsistent. There’s definitely room for improvement across not only the hard product offerings, the technology offerings but also the team members and how each person did or didn’t interact with the patrons. My stay will be a little coloured given that we have stayed before at the St Moritz M Gallery down the road. In discussion with my husband, we believe though the Sofitel is ranked as a higher luxury hotel, is in fact the inferior hotel to the ST Moritz M Gallery . We base that on the fact that the warmth ambience at check in, the textures and colours of the fabrics used, the devine smells, the proactive team and the quiet luxury of the St Moritz M Gallery is in complete contrast to the starkness that came through in the Sofitel hotel once you left the lobby area. If they can replicate the graduer of the lobby area into the rooms then the Sofitel will be a five star hotel, that can boast IT IS a five star hotel

Honest review

Tripadvisor 评级 4.0/5

Brad D 经 TripAdvisor 认证的评论

I recently stayed at Sofitel Queenstown and was disappointed with several aspects of my visit. The mattress in my room was old and uncomfortable, and there was constant noise from the room above, which made it difficult to get proper rest. Housekeeping really needs improvement. Our room wasn’t made up until around 3–4pm, even though we had been out all day. There were also plates of food left outside the room opposite mine for over 12 hours, which was surprising and not acceptable for a hotel of this standard. However, I have to say the staff were absolutely amazing — from the front-of-house team to the wait staff. They were friendly, welcoming, and genuinely helpful throughout our stay. Their service was easily the highlight of the experience. The location is fantastic and the staff are wonderful, but the hotel itself needs to address the housekeeping and room quality issues to match the level of service provided.

10/10

Tripadvisor 评级 5.0/5

WeekendsWithHubby 经 TripAdvisor 认证的评论

An immaculate stay. Checking in, the keen and friendly agent went over and above to get me everything I needed. I had a BLISSFUL one-hour massage in the spa with La-arni - she’s a miracle worker and really made my stay! Clean, modern rooms and fast WIFI. Top marks! Thank you to everyone who made my stay special.

Disappointing

Tripadvisor 评级 3.0/5

Dale S 经 TripAdvisor 认证的评论

The European style hotel room is small and has just the basics. However, the shower was not working (no hot water) and it required a plumber to repair it – after we had to leave for our dinner reservation.

Bonjour / Kia Ora dales786, Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the issue you experienced with the shower and that this impacted the comfort of your stay. This is certainly not the standard we aim to provide, and I understand the inconvenience caused, especially with your dinner plans. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to ensure such issues are identified and resolved promptly before our guests arrive. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

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其他网络用户评价我们的酒店

  • 382 评论 9.5/10 位置
  • 481 评论 7.7/10 房间
  • 608 评论 9.2/10 服务
  • 11 评论 2.9/10 上网
  • 159 评论 7.4/10 氛围
  • 118 评论 8.1/10 早餐
  • 93 评论 7.2/10 清洁度
  • 51 评论 6.2/10 性价比

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