皇后镇索菲特酒店

Location of hotel was the best aspect of our experience. Beds very comfortable and room clean. Breakfast included was terrible unless you wanted to order from the menu at a further cost. Disliked the distasteful decor finding it very strange indeed and in poor taste. Weird sense of “ boutique French “ Tacky and tasteless. Wasn’t prepared for it to be so glitzy tac. I had assumed the Sofitel standard would prevail especially with the reviews, ratings and cost per night. No place to eat or drink after breakfast. Probably due to Covid restrictions ( Sept ‘22 ?) The Spa experience was awful. Massage was perfectly good but no luxury or sense of relaxation whatsoever before or after. The Spa depressing and dated. Needs refurbished . So disappointing and expensive. Would never return. Expensive stay for shabby experience.

This is my favourite NZ hotel and once again I had a fantastic stay at Sofitel Queenstown. Close to everything, spacious rooms, attentive staff, lovely day spa and a club lounge. Highly recommend to all.

Lovely hotel, will stay again. Rooms were lovely and clean the the view was magic especially with the snowy mountains in full view. Great central location within the township. We will definitely stay again.

Truly amazing staff that go above and beyond to make our stay seamless, comfortable and relaxing. From the GM JEREMY to the kind people that kept our room clean and sanitised one could not ask for anything more. The people that work at the Sofitel do so because they want to provide you with an exceptional holiday experience and they did this over 11 days for me and my family. Given shortages of staff due to COVID most staff including the GM were working double shifts yet not once did they not greet us with a genuine smile. They made time to ask about our day and listened to us ramble on how fantastic our trip was, they did this with sincere interest even though they would have been exhausted. Great team led by a great leader (Jeremy), thank you Sofitel for procuring such sensational staff!

After contracting covid while staying here, Jeremy and his team were fantastic in looking after us for the 7 days we needed to isolate. The guys at reception, house keeping, cafe and restaurant couldn’t have done enough for us. Brilliant they were. This included Jeremy himself going to pharmacy to pick up pain relief for us. Thank you again for your wonderful support.