皇后镇索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 740 评论

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8 Duke Street, PO Box 1797, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • So SPA 特色水疗中心和最先进的健身房

  • 3 间精品会议室

  • 2 家餐厅、1 个葡萄酒和爵士乐酒吧

  • 已通过安心悦界认证

我们的客房

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酒店位置

皇后镇索菲特酒店

8 Duke Street, PO Box 1797
9300 昆斯敦
新西兰

GPS:-45.031318, 168.658901

电话
传真 +64 3 450 0046

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  740 评论

TripAdvisor 评级  4.5/5  1,981 评论

卓越奖 2024

Sofitel Queenstown- very convenient and helpful staff

Tripadvisor 评级 5.0/5

Lili W 经 TripAdvisor 认证的评论

We had a nice stay at the Queenstown Sofitel. The location is very convenient and the staff very helpful. We'd like to specifically thank your Concierge Shane. He was extremely helpful and knowledgeable. Every question we asked, he was able to answer. Every recommendation he made was excellent. We even called him while we were out-and-about, for additional info. He is a wonderful asset for your hotel. Would also like to say that your housekeeping staff was also very nice. When they came to clean our room, it was not a convenient time. They happily said they would come back. When they came back, we were busy with something, and they offered to come back again. Thank you! The housekeeping staff was very flexible and considerate. Get Outlook for Android

Great

Tripadvisor 评级 5.0/5

soph1407 Couples - 经 TripAdvisor 认证的评论

Received wonderful service and were treated so kindly by all of the polite staff. The room was lovely and had the comfiest bed. The location couldn't be any more perfect, and the amenities were fulfilling, with everything you could ever need right there in the building. 

住得不错

客户意见评级 4.0/5

Jianhong H. 情侣住宿 - 所有已确认评论

很好

Bonjour Jianhong H., Thank you for your kind words! We're glad to hear you had a nice stay. We hope to welcome you back soon for another great experience! Kind Regards, Pradnya Lohate Front Office Manager

Location is king but experience depends on the room and view

Tripadvisor 评级 3.0/5

ZZ Q 经 TripAdvisor 认证的评论

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Bonjour zzq2024, Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our central location, the convenience of being close to Queenstown's attractions, and the comfort of the spa bath after a day of exploring. It’s also great to know you appreciated the essentials in our gym, though we apologize for the inconvenience with the access key. We sincerely regret the areas where we fell short of your expectations. Your comments about the toilet pressure, Wi-Fi issues, and the air conditioning instructions have been noted, and we will work on addressing these matters promptly. Additionally, we are sorry for the oversight with housekeeping leaving the curtains open and the lack of modern TV functionality. Your suggestion for more thoughtful details is valuable, and we will take this into account as we strive to enhance our guests' experiences. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an improved and memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager

Woeful breakfast restaurant - unhygienic to the maximum

Tripadvisor 评级 1.0/5

gourmetbec Couples - 经 TripAdvisor 认证的评论

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Bonjour gourmetbec, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the deeply disappointing experience you encountered during your visit to Leftbank. The incident you described does not reflect the high standards of cleanliness, hygiene, and service we strive to maintain at our hotel. We are incredibly disheartened to hear about the unhygienic practices you observed and the lack of urgency you felt from our team in addressing your concerns. Your observations have been shared with our management and training teams, and we are conducting a thorough review to ensure such incidents are not repeated. Immediate steps are being taken to retrain our staff, reinforce proper hygiene protocols, and enhance supervision in our dining areas. As a valued Accor Platinum and Diamond member, your loyalty and trust mean a great deal to us, and we deeply regret failing to meet your expectations. We understand how this has impacted your perception of us, and we would appreciate the opportunity to regain your trust. Please feel free to reach out to us directly so we can address your concerns further and make amends for your experience. Thank you again for bringing this to our attention, and we hope you will consider giving us another chance in the future. Kind Regards, Pradnya Lohate Front Office Manager

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其他网络用户评价我们的酒店

  • 325 评论 9.3/10 位置
  • 416 评论 7.7/10 房间
  • 513 评论 9.2/10 服务
  • 9 评论 3.1/10 上网
  • 137 评论 7.9/10 氛围
  • 114 评论 8/10 早餐
  • 97 评论 7.9/10 清洁度
  • 58 评论 5.9/10 性价比

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