昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,536 评论

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昆斯敦湖畔诺富特酒店 - Image 1
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Cnr Earl St and Marine Parade, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所，可承办高效活动

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酒店位置

昆斯敦湖畔诺富特酒店

Cnr Earl St and Marine Parade
9300 昆斯敦
新西兰

GPS:-45.033729, 168.661759

电话
传真 +64 3 442 7469

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,536 评论

TripAdvisor 评级  4.0/5  3,987 评论

卓越奖 2023

Best hotel in Queenstown

Tripadvisor 评级 5.0/5

deguzmankc 经 TripAdvisor 认证的评论

Best location, right in front of the lake, garden, playground, beach with water activities and steps away from the whole town centre. Special mention to Carly the manager. Made us feel like VIP as an Accor member. Thank you! Also want to say Eugene from the breakfast was also accommodating and welcoming. Will definitely book again when back in Queenstown

Dear deguzmankc, Receiving your review has made the team @ Novotel Queenstown Lakeside's day! In particular I appreciate the special mention of our guest relations manager Carley and Eugene our Food & Beverage supervisor. We value your loyalty and delighted to hear that you would choose to stay with us again when next in Queenstown. Have an enjoyable Christmas and all the best for a prosperous 2025.

Lovely stay

Tripadvisor 评级 4.0/5

UpperCapeResident Friends getaway - 经 TripAdvisor 认证的评论

Beautiful setting, picturesque roses and lovely gardens. Lake and surrounding mountains offer mesmerizing views. Nice surroundings with local stores and attractions. Rooms are dated and small but clean and comfortable. WiFi is great. Breakfast is great with plenty of food and options. Staff is extremely friendly. Would recommend it to everyone.

Dear UpperCapeResident, Thank you for your review, it is heartwarming to hear that you enjoyed your time in Queenstown and were able to explore the town. I acknowledge that our decor is a little outdated as you mention, and we hope that our team's delivery of helpful and friendly service assisted in somehow balancing out your overall experience. Wishing you continued safe travels and a safe and happy festive season.

Great location VERY RUN down hotel! Rather stay elsewhere. So many better hotels around town.

Tripadvisor 评级 2.0/5

Robrosejas 经 TripAdvisor 认证的评论

Amazing location, front desk staff unfriendly or helpful, room is terrible, bathroom needs major update, carpet very worn. Housekeeping staff the best. Wouldn’t stay again, Accor get your act together! Rather stay in another hotel, so many better ones in the Town. Very dissatisfied!

Dear Robrosejas, I'm disappointed to hear that you would not stay with us again until our property receives a major update. Your feedback is greatly appreciated and sharing your thoughts on platforms such as TripAdvisor provides valuable insights that can assist other travelers. Thank you for taking the time to review our property,

Racist and worst hotel dont even think of going this hotel its worst than 2* ibis

Tripadvisor 评级 1.0/5

Jet43942554720 经 TripAdvisor 认证的评论

Very Poor Experience…Email them for any room upgrade as i was celebrating my 11 Wedding Anniversary and Accor Platinum Member i knw room upgrade are allways subject to availability but atleast they should have allocated King bed not double single beds….i mean how they even allocate this type of bed Secondly i ordered food at 10:28 pm when inquiring at 11:19 pm the person at reception said it may take 5,10,20 mins i cannot guarantee it as food preparation requires time i said i will complain regarding that he said go ahead and complain i dont care His name was Mr Vinay Chabra Being Accor Platinum Member since last 3 yrs n stayed atleast more than 100 accor hotels including ibis but this type of behaviour was nvr expected Infact Ibis budget reception have better attitude than this If you are indian stay away from this hotel at any cost as they are most racist against insiands esp if the person is indian like Mr Vinay Chabra then u will be humiliated for staying here

Dear Jet43942554720, Thank you for bringing your less than satisfactory experience to our attention during your recent stay. Your feedback is invaluable in helping us identify areas for improvement in our service delivery. We have shared your comments with the team member involved, who deeply regrets any lapse in professionalism or tone. We are committed to ensuring that all our guests are treated with the highest level of respect, and I want to assure you that this matter has been addressed internally. I truly appreciate you taking the time to share your thoughts with us.

A Pleasant Stay

Tripadvisor 评级 4.0/5

BaileysMother 经 TripAdvisor 认证的评论

I stayed at the Novotel for two nights, each either side of a hiking trip in Fiordland. My standard rooms on both nights were clean and comfortable with adequate space for a solo traveller. Check in was efficient and the reception staff were informative about the hotel’s facilities and I was, on the second occasion, pleasantly surprised that my suitcase (that the hotel stored during my absence) was already in my allocated room upon my arrival. All the staff I encountered were very pleasant, helpful and welcoming. I understand the hotel is gradually refurbishing and made my bookings with this in mind. This didn’t impact upon my stay at all other than noticing that my bathroom basin could have been replaced due to a rather long crack - a visual rather than functional issue. Accommodation in Queenstown is always priced at a premium so the Novotel might not appear to be inexpensive compared to similar hotels in other locations. However, given the cost of other Queenstown options , it is good value for the price. 10/10 for the excellent location and access to other services, restaurants etc.

Dear BaileysMother, Thank you for your favorable review and we appreciate you choosing to stay with us at Novotel Queenstown Lakeside. I appreciate you highlighting that hotel pricing in the center of Queenstown does come at a premium and given our location we are still viable option for those travelers looking for a quality for price paid. I have passed on to the team in our concierge how having your luggage already in your room on your returning trip made a positive impact overall. Hope to see you again, Kind regards Annika Worth - General Manager

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其他网络用户评价我们的酒店

  • 2,142 评论 9.3/10 位置
  • 2,045 评论 6/10 房间
  • 2,037 评论 9/10 服务
  • 19 评论 3.4/10 上网
  • 772 评论 5.3/10 舒适度
  • 606 评论 4.6/10 设施
  • 601 评论 6.2/10 清洁度
  • 569 评论 7.6/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。