昆斯敦湖畔诺富特酒店

昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 4,712 评论

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酒店其他优惠

  • 位于湖边的中心位置

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所,可承办高效活动

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

安心悦界(ALLSAFE)认可酒店

酒店位置

昆斯敦湖畔诺富特酒店

Cnr Earl St and Marine Parade
9300 昆斯敦
新西兰

GPS:-45.033729, 168.661759

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
酒店附近
  • 停车

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

我们的客房

Novotel 的房间宽敞明亮,设计现代,可适应多种用途,真正适合居住,完全可满足您的所有需求。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  4,712 评论

TripAdvisor 评级  4.0/5  3,898 评论

Beautiful Queenstown! A must go!

Tripadvisor 评级 4.0/5

553gracef 经 TripAdvisor 认证的评论

Great location, love Queenstown! Within walking distance to boardwalk where you will find restaurants, tour departure points and cruises. Bed and pillow very comfortable, functional bathroom. Carpet could use an update.

Dear 553gracef Thanks for staying with us and thanks for your review - always good to get feedback. It was good to see that you enjoyed the location of the hotel and the comfort of the beds. We acknowledge your comments about the carpets - you are correct that these are getting to the end of the cycle before they are changed- this will be part of a much larger project - or projects with the Owners of the hotel working through this having created a couple of prototype rooms and finalising these. The Public areas of the hotel will be another project which will run at around the same time. We aim to try to keep the existing carpets, which are older, clean and maintained in the meantime. Thanks again for staying regards Jim Moore General Manager

位置好,内部环境舒适

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

手续快捷,房间舒适。

Dear Feng, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

地點便利

客户意见评级 4.0/5

Gary C. 情侣住宿 - 所有已确认评论

地點在皇后鎮市中心,去任何活動都相當方便

Dear Gary c., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

A lot of Money for Poor Facilities

Tripadvisor 评级 3.0/5

dccoutts Couples - 经 TripAdvisor 认证的评论

Rooms were dated and not with the daily rate charged, lack of information from reception staff about hotel amenities, poor dinner menu and poor room service menu, bar closes too early. Rooms were cleaned and serviced well.

Dear Ddcoutts Thanks for your review and for staying with us. We acknowledge your comments and apologise that there were aspects of your stay that you were not happy with. We are working through renewed plans with the owners of the Hotel on a major refurbishment program - having been delayed with these plans due to Covid we are keen to get them started. We have 2 prototype rooms almost completed and from there will be contracting a construction company and starting although with 273 rooms we expect the project to take some time to complete but when done are excited that the Hotel will be the best located in town as well as well positioned for the market that we attract. Information about the hotel is given with the key card on check in - there is a QR code with all of the information and there are room service menus in the rooms also delivered via QR code. These were amended through COVID to be contactless as was required through this time. Menus and bar times do change but like most businesses in Queenstown and many around the country the lack of available staff as well as winter illness including Covid has meant that these have had to be temporarily reduced to manage in this environment. It was good to hear that your room was well maintained and cleaned. We certainly appreciate that this is an important part of any stay and that our guests and their feedback is important to us - so thanks. regards Jim Moore General Manager

位置好

客户意见评级 2.5/5

匿名 家庭住宿 - 所有已确认评论

酒店位置相当好,特别是对带孩子的我们。但是,酒店设施陈旧,浴室不防滑,也是要特别注意的。我订的是带浴缸的房间,但是最后入住的确是没有浴缸的房间。

Dear Xinyi, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that you found some aspects of your stay unsatisfactory. While we accept that the hotel is ageing (as with any building) the team continue to give their best efforts in maintaining and caring for our hotel and guest rooms to ensure all is kept to an acceptable standard. I'm sorry that on this occasion your experience didn't match your expectations. We are in talks with owners currently around works to enhance the look and feel of the rooms, as well as aesthetics of the public spaces and food and beverage outlets. This is something that we are hoping to get across the line in the coming months. I do appreciate your comments - all feedback is shared with our wider team, our owners and shareholders - To ensure we know where we can improve. Your comments will serve as encouragement in this regard. I hope that you will give us the opportunity to better accommodate you in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,192 评论 9.2/10 位置
  • 2,211 评论 6.5/10 房间
  • 2,483 评论 9.1/10 服务
  • 23 评论 7.3/10 上网
  • 861 评论 6/10 舒适度
  • 656 评论 7/10 清洁度
  • 537 评论 7.8/10 早餐
  • 507 评论 3.9/10 氛围

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