昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,832 评论

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Cnr Earl St and Marine Parade, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所，可承办高效活动

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酒店位置

昆斯敦湖畔诺富特酒店

Cnr Earl St and Marine Parade
9300 昆斯敦
新西兰

GPS:-45.033729, 168.661759

电话
传真 +64 3 442 7469

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  2,832 评论

TripAdvisor 评级  4.2/5  4,028 评论

客户意见评级 2.0/5

Jie C. 家庭住宿 - 所有已确认评论

极个别欧裔员工态度欠佳，整体酒店老旧，达不到4星标准，我们一家大小4位，如果是说没法early check in， 态度尽量缓和一点，不是亚裔都喜欢占便宜，我们对你们的期望也没有很高，就是睡个觉而已，可惜sofital一个房间没法2大2小，不然首选还是sofital， 作为金卡会员，没有任何欢迎，连欢迎饮料都是另一位男同事看我们在大堂呆的很疲惫才给我们2张饮料券做补偿，同时还承诺行李送至房间，感谢那位印度裔男员工。还有就是check out那天早餐是不包含的，这让我非常诧异，新规定吗？我定的房间是包含早餐的， anyway，要而外付钱也无所谓了，高潮部分来了，check out时间是11点，我们吃完早饭是10点30准备回房间收拾行李走人，谁知道门卡竟然回不了房间了，问了Housekeeping Team 让他们开房间门，他们不让，让我去前台问问，去了前台说明情况，他们又把我钥匙激活了，我们才得以回房间拿行李check out，请问我们是那么想滞留在你们房间么？ 一直以来我只住雅高集团的5星，索菲特 费尔蒙和 莱佛士都是我的首选，我认为酒店也是旅行之中很重要的一部分，直接关系到整体的体验，不得不说这次是真的让我很不满，一分钱一分货，我不要求多，至少大家都体面一点。

Dear Jie, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, particularly in regard to service consistency, room standards, and your overall experience as an Accor loyalty member. We sincerely apologize if any interactions with our team felt unwelcoming or uncomfortable. This is certainly not the experience we wish any guest to have, and we regret if our communication around early check-in and policies came across in a way that felt unkind or dismissive. We value all our guests equally and strive to ensure everyone is treated with courtesy and respect. Your comments regarding the hotel’s condition and four-star expectations have been noted and shared with our leadership team. We understand how important room comfort and facilities are, especially when traveling as a family. We also apologize for the lack of recognition of your loyalty status upon arrival, including the welcome and benefits you should expect as a Gold member. We are grateful you highlighted the kindness of the team member who assisted you in the lobby, your appreciation will be shared with him, as this is the level of service we aim to deliver consistently. Regarding breakfast inclusion and key deactivation prior to check-out, we regret the confusion and inconvenience this caused, particularly during your departure. This is not the smooth experience we want for our guests, and we appreciate you bringing it to our attention so we can review our procedures with the Guest Relations, Front Office, and Housekeeping Teams. Your feedback is important to us and has been shared internally to ensure improvements in service delivery, communication, and loyalty recognition. While we regret that this stay left you dissatisfied, we thank you for your honesty and for choosing to stay within the Accor family. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

客户意见评级 0.5/5

Wensheng Z. 情侣住宿 - 所有已确认评论

这次总共订了三晚的住宿，因航空公司天气的原因，航班迫降到新西兰的其他城市。我们第一时间跟酒店沟通修改订单，但是酒店不愿意，非常没有人性化。同时在入住登记时，当班经理谎称没有高楼层，把我们安排在地面的楼层，后面经过交涉才安排在之前已预定的顶楼。房间打扫也非常匆忙，我们早上出门的时候挂牌要求打扫，下午回来的时候还没打扫，后来在我们休息的时候来敲门要求打扫，我们只好离开房间，非常的令人不舒服。甚至在用早餐的时候，要求我们已经准备要入座的餐桌让给西人，明显感觉带有种族歧视。我们在以后出行的时候将会考虑是否再入住这种酒店。

尊敬的客人， 感谢您抽出时间分享如此详细的反馈。我们非常遗憾得知，您此次入住期间遇到了多方面的不愉快体验，未能达到您的期望。 我们理解因天气原因导致航班改道所带来的不便与压力，也很抱歉您在尝试修改预订时感受到的不灵活与缺乏关怀。您的反馈我们已认真记录，并将与相关团队进行检讨与改进。 对于您在入住时房型安排上的沟通不畅，以及最初未能提供您预订的高楼层房间，我们深表歉意。这并非我们一贯的服务标准，感谢您指出这一问题。 同时，我们也非常抱歉客房清洁服务给您带来的困扰。无论是未能及时打扫房间，还是在您休息期间打扰您进行清洁，这些体验都不应发生。我们会加强内部协调，确保今后为客人提供更加周到、舒适的服务。 关于您在早餐时的经历，我们对此尤为重视。请您放心，我们酒店坚决反对任何形式的歧视，所有客人都应受到同等尊重。您的反馈已被严肃对待，并将进行内部调查与跟进。 再次感谢您提出宝贵意见。虽然非常遗憾此次未能为您带来理想的入住体验，但您的反馈将帮助我们不断改进。若未来您愿意再次选择入住，我们衷心希望能有机会为您提供更好的服务。 此致 敬礼 诺富特皇后镇湖畔酒店 管理团队

4.5 for Location and Service

Tripadvisor 评级 4.0/5

dragon789w 经 TripAdvisor 认证的评论

My wife and I had flown in from Melbourne and stayed at Novotel. It is very centrally located in Queenstown, very near downtown and lots of shops, and yet, it did seem like it was in a relatively quiet area of town. It took about 5 minutes to get to the heart of shopping centers, restaurants, and cruise ships. Room seemed so nice and clean. Not that we used it, but we were surprised that there was a bathtub - first one after 15 days in Australia! And ... a first for us: Heated towel rack! Oooh, on a cold day or after a shower, it feels so good against the skin! One item that is missing are electrical outlets near the beds - they're across the room! Why doesn't a hotel place electrical outlets by each bedside? Another problem: if you are using an electrical converter, many of the outlets are very close to the "On/Off" button, so if you push the converter too high and/or high, it's turned off! You'd think that the "On/Off" button would be positioned higher so the electrical converter would affect it, Breakfast was about 'normal' for hotel - nothing unusual or outstanding. Service people were very friendly and helpful.

Kia Ora Thank you for sharing your detailed feedback. We’re very pleased to hear that our central location suited your visit and that you enjoyed the comfort of your room, including features like the bathtub and heated towel rack — they’re favourites for many guests, especially on cooler days. We also appreciate your helpful comments regarding electrical outlets. Having bedside access is important for convenience, and your notes about the placement and interaction with converters are valuable as we continue reviewing room features and improvements. It’s lovely to hear that our team made a positive impression with their friendly and helpful service. Thank you again for taking the time to share your experience, and we hope to welcome you back on your next visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

客户意见评级 5.0/5

Gahyun K. 家庭住宿 - 所有已确认评论

感受非常好，快速响应，尽管更换房间中存在着时间延期，但是还是能够感觉到服务的周到和尽力

Kia ora Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated the attentive service and our team's efforts to accommodate your needs, even amidst the room change delay. Your satisfaction is important to us, and we continuously strive to enhance our guests' experiences. Best regards, Guest Relations Team Novotel Queenstown Lakeside

Can’t beat the location!

Tripadvisor 评级 5.0/5

mortyatport 经 TripAdvisor 认证的评论

My husband and I stayed here for five nights as we explored Queenstown and surrounding area. What we really liked about the location was that while you are so close to the entire “downtown” core of Queenstown, you are also kind of tucked away on the last side street so you are close to the hustle and bustle while also being a bit secluded. We also really enjoyed the proximity to Queenstown Gardens which is an absolute gem. Many restaurants are nearby as well. The bed was comfortable and we found being at the far end of the hallway with a view to the gondola, our room was very quiet every night. Staff were all very helpful and friendly.

Kia Ora Thank you for sharing such thoughtful feedback. We’re very pleased to hear that you and your husband enjoyed your five-night stay with us and that our location offered the best of both worlds — close to the energy of Queenstown’s centre while still feeling a little tucked away. It’s wonderful that the proximity to Queenstown Gardens, local restaurants, and the lakeside made your visit even more enjoyable. We’re also glad to hear that you found your room comfortable and quiet, especially with that lovely gondola view. Your kind words about our staff are greatly appreciated and will be shared with the team. Thank you again for choosing to stay with us while exploring Queenstown and its surrounds. We hope to welcome you both back on a future trip. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

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其他网络用户评价我们的酒店

  • 2,034 评论 9.3/10 位置
  • 1,881 评论 6.1/10 房间
  • 1,819 评论 8.5/10 服务
  • 24 评论 6.5/10 上网
  • 746 评论 5.6/10 舒适度
  • 555 评论 3.5/10 氛围
  • 522 评论 5.3/10 设施
  • 516 评论 6.5/10 清洁度

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