昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,467 评论

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昆斯敦湖畔诺富特酒店 - Image 1
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Cnr Earl St and Marine Parade, 9300 昆斯敦, 新西兰

描述

酒店其他优惠

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所，可承办高效活动

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酒店位置

昆斯敦湖畔诺富特酒店

Cnr Earl St and Marine Parade
9300 昆斯敦
新西兰

GPS:-45.033729, 168.661759

电话
传真 +64 3 442 7469

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,467 评论

TripAdvisor 评级  4.0/5  3,990 评论

Clean, tidy and good location

Tripadvisor 评级 4.0/5

CamD D Couples - 经 TripAdvisor 认证的评论

Great location, clean & tidy hotel. Rooms are a good size and there’s an outside courtyard for drinks / food, plus a laundry. Service is ok without being excellent and the hot breakfast the same. I know you don’t come to Queenstown for TV but in the downtime it’d be nice to see some sports or news besides those info-commercials… the rooms are nice but the baths for showers are just outdated and dangerous imo. I’d stay here again just for the location

Could have been nice if not for Guest Relations Manager Carly

Tripadvisor 评级 3.0/5

RobertV3411 经 TripAdvisor 认证的评论

Stay in Novotel was a bitter experience but mainly due to a particular member of staff who spoiled the whole experience for us. As a matter of fact Carly Gilmore is Guest Relations Manager which is the most unsuitable role she could be in, thanks to her clashing and quite aggressive personality. But back to experience: 1. Parking - you either pay 50NZD fot Valet parking (book in advance in busy period), or have to pay on the street (around 3.10 NZD per hour, but only between 9AM and 6PM). I did not know that and after arrival I followed instructions of one of the staff who told me to follow him to carpark with my van. This ended to be issue for Carly which I understood and agreed I will move my van to the street 2. CheckIn - went smooth enough until the moment I requested the rollaway bed I ordered via booking. After answering there is five of us the problem started. Carly intervened immediately and the whole escalation began. She explained to me due to fire regulations there cannot be more then 4 people in the room. I explained I booked a space for five via booking. After a while she showed me that there were a misunderstanding from my side and I admit I got the wrong impression that if I order rollaway bed to a room with 4 beds there can be 5 of us (I was travelling with 3 kids and wanted to be in one room). To me that would be the end and I jumped to solutions, but unfortunately Carly continued in escalation. I offered 2 solutions one of which was canceling the booking and the other that I will stay elsewhere (friends in Queenstown had a space for me in campervan park). I chose the second option as I did not want my family to go through discomfort. Went to announce this to my wife and sort out our clothes in the room. Proper harassment began afterwards when we had security, and other members of staff coming to our room (all within 20min window), series of phone calls, which I ended going to reception and talking to Carly again. She kept on heating the situation up saying we should leave and that she got this impression anyway. Continued that I am being aggressive (I leaned slightly forward to hear her since there was lots of noise and could not understand her Irish accent). She threatened to have me removed to which point I found the whole situation most absurd ever (first time in my 45 year life I was about to be removed). Luckily she made a best decision ever to escalate it to General Manager Annika Worth. 3. De-escalation by GM - Annika was like an angel from different planet. Suddenly someone was treating me like a human, got and understanding of our situation (that family is gonna be separated and I need to organise things). She tried to find some solutions (first member of team unfortunately). After a soothing chat we concluded the only solution was what I suggested 45 mins ago to Carly. Annika Worth has obviously great experience in operations, customer care and conflict resolutions. In my opinion Annika you will need to turn around the team's behaviour slightly and perhaps find Carly more suitable position as she should be as far from customer as possible in my opinion. 4. Room - as I stated in other reviews, they are bit dated, but they perfectly liveable and acceptable. We did not have a major issue here. Yes bathroom could be renovated, but that is not easy task in such a big place. One small suggestion - making TV iphone friendly or allowing Netflix could be a nice benefit 5. Bar - in the evening I came to bar to see my wife and talk for a while. The bar was nice, barman was very friendly, but unfortunately extremely "blind" and slow. He did not attend to the needs of people on his own initiative, but compensated with smile and friendly behaviour once approached 6. Breakfast - family was very happy. Everybody found something for themselves and I even though I did not experience it personally (slept elsewhere) I was told they were great 7. Spa/Wellness - my family did not feel like trying it out after the unfortunate intro. 8. Overall - Novotel is a nice place to stay, in a great spot if you lucky and don't come across an a staff member who cannot control their emotions. It is certainly not the cheapest place to stay in Queenstown so in my opinion customer care should be spot. Good luck Annika in improving this bit, which is not always that easy (I lead teams ever 20 years).

地點便利，風景優美，服務佳

客户意见评级 4.5/5

高御恆 家庭住宿 - 所有已确认评论

住宿體驗佳，地點極好，鬧中取靜。熱水有點不好控制，但仍然十分推薦

Extremely average

Tripadvisor 评级 2.0/5

OnAir769250 Couples - 经 TripAdvisor 认证的评论

The worst room in the hotel is what I’m assuming we had as it looked like something out of 1974, was very small, and looked over the garages at the back. Oh dear, so much for lake side. There was valet service but it came at a cost of $50. The lovely staff at front of house offered complimentary drinks which was a nice gesture.

Dear OnAir769250, Sorry to hear that your recent stay only achieved a 2-star rating ... given the standard rooms do not have the premium views. I have passed onto the team your compliments for their gesture regarding the complimentary drinks. Wishing you and your family a wonderful 2025.

Great location but rooms a bit tired

Tripadvisor 评级 3.0/5

Lynette G 家庭住宿 - 经 TripAdvisor 认证的评论

Great location, central to Queenstown with everything just a few minutes walk away. Lovely spot with view of the lake and for taking a walk around the park. Also next to the play area for little ones. Staff were very friendly and helpful. They will try and help in anyway they can. Offering restaurant tips or ideas on where to visit. Reception always had lots of staff on so the wait was never too long. $50 per day for valet parking seemed rather steep but they will park and retrieve your car very quickly whenever you want it but this was the highest charge we paid at a hotel in Queenstown. The reason for only three stars; the place is tired. The reception and bar area are modern and everywhere is clean but you dint have to step far to see it needs an update. The beds were comfy and furniture good but the carpet was worn. The bathroom was chipped in a number of places including tiles and the bathroom tub. Sound proofing is awful. You can hear anyone going down the corridor, your neighbours using the bathroom, people moving about or taking above and below, so not conducive to a restful nights sleep. Shame as this hotel could be the best in Queenstown.

Dear Lynette G, Thank you for your thoughtful review of Novotel Queenstown Lakeside. We are thrilled to have had the pleasure of welcoming you during the festive season. We truly appreciate your feedback regarding the age of our guest rooms. We agree that this is an area for improvement, and we sincerely hope that the friendly service provided by our team helped to enhance your overall experience. Thank you again for choosing to stay with us, and we hope to welcome you back in the future.

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其他网络用户评价我们的酒店

  • 2,155 评论 9.3/10 位置
  • 2,028 评论 6.2/10 房间
  • 2,042 评论 9/10 服务
  • 17 评论 5.2/10 上网
  • 781 评论 5.6/10 舒适度
  • 589 评论 4.8/10 设施
  • 579 评论 6.3/10 清洁度
  • 573 评论 8/10 早餐

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