昆斯敦湖畔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 17,779 评论



+ 23 服务


  • 位于湖边的中心位置

  • 距酒吧餐厅和购物区仅数步之遥

  • 无线网络、办公区、可收看付费电影的液晶电视

  • 现代美食、新鲜的当地特色美食

  • 可灵活调整的明亮场所,可承办高效活动

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。



Cnr Earl St and Marine Parade
9300 昆斯敦

传真: (+64)3/4427469

从 14h00 办理登记入住手续

从 11h00 办理退房手续


  • 乘飞机

    QUEENSTOWN AIRPORT 达到 10公里 / 6.21 英里 - 班车服务 付费

  • 乘直升机

    SKYLINE GONDOLA 达到 2公里 / 1.24 英里

  • 乘汽车

    STATE HIGHWAY 6 达到 1公里 / 0.62 英里

GPS:-45.033729, 168.661759


办理登记入住手续 - 从 办理退房手续

  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室


For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.


Novotel 的房间宽敞明亮,设计现代,可适应多种用途,真正适合居住,完全可满足您的所有需求。



  • 会议室数量:1

  • 最大面积:60 平方米

  • 最大容量:50 个人

  • 最大宴会容量:25 个人



来自 100% 认证入住过我们酒店客人的评论


ALL 评级 4.4/5

17,779 评论

TripAdvisor 评级 4.0/5

3,873 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Family Christmas shopping

Tripadvisor 评级 4.0/5

elissaeastw00d 30/12/2021 经 TripAdvisor 认证的评论

The kids had fun, the rooms were cleaned promptly and it was affordable and the staff were great, The Novotel is in a fantastic location we look forward to coming back for Luma festival next year Thank you

Wonderful family friendly hotel

Tripadvisor 评级 5.0/5

441shannon 15/12/2021 经 TripAdvisor 认证的评论

We stay here whenever we come to Queenstown (once or twice a year) and would never go elsewhere. To find somewhere so friendly and welcoming to our "big" family (4 children) is just lovely. From check-in, to our welcome plate of treats in our room, to the amazing breakfast staff who showed our daughter the fun of the fresh juice machine, and made sure we had everything we needed. everything was top notch. All the staff were so welcoming and friendly. We will be back. Thankyou

Dear 441shannon, Thanks for your feedback about your stay and for staying with us. The team enjoys getting feedback and it is always nice to know that our efforts are appreciated. We hope to be able to see you again soon. Regards Jim Moore General Manager

Fantastic stay

Tripadvisor 评级 5.0/5

markvendt56 Business - 28/11/2021 经 TripAdvisor 认证的评论

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

Fabulous location

Tripadvisor 评级 5.0/5

chrisfG2178PA 13/11/2021 经 TripAdvisor 认证的评论

Easy access to city centre, but a nice quiet location. Great to be on water front. Service was fantastic from checkin to departure. Rooms tidy and great to have windows and minibalcony. Covind management is great.

Dear chrisfG2178PA Thanks for staying with us. We will pass on your positive comments to the team who always enjoy hearing from our guests. We hope to see you again soon. Thanks Jim Moore General Manager

Novotel Queenstown

Tripadvisor 评级 4.0/5

raemcdonald 27/10/2021 经 TripAdvisor 认证的评论

Great location. Very friendly and helpful staff. Restaurant meals were very good. Quiet room and nice view. We were given an unsatisfactory room on arrival (it got no sun during the day, needed a light on, small bathroom) and were immediately accommodated in a more pleasant environment without extra cost. Accor members.

Dear Raemcdonald Thanks for your comments and for staying with us. It is good to hear that you were able to move rooms having let us know that the one that was allocated was not what you wanted. We do have guests that prefer these rooms as they can be quieter and many of them overlook the small stream at the back of the hotel looking out to the Queenstown Gardens. We hope that you will come back to see us some time soon. regards Jim Moore General Manager

Business in Queenstown

Tripadvisor 评级 5.0/5

Paul_S898 Business - 24/10/2021 经 TripAdvisor 认证的评论

Excellent location, easy walk to town centre, well, because you are in the middle of it. Staff very attentive, friendly and professional. Room spic and span! Huge breakfast delivered real past! Recommended this hotel, no problem.

Dear Paul_S898 Thanks for staying with us. It is always good to get feedback and always nice to be able to pass on to the team reviews that are positive as it does serve to encourage the team to look after all of our guests. We are well aware that we are only as good as the service that we give to our last guest so it was good to see that you were happy with the experience. We hope to see you again soon. Regards Jim Moore General Manager

Care, courtesy and great service

Tripadvisor 评级 5.0/5

2rhonal 23/08/2021 经 TripAdvisor 认证的评论

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Dear 2rhonal Thanks for staying and for allowing us to look after you through these challenging times. We hope that you will come back to see us again soon. Regards Jim Moore General Manager

A wonderful mid- winter break

Tripadvisor 评级 5.0/5

RemusDunedin 21/08/2021 经 TripAdvisor 认证的评论

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

Dear RemusDunedin It is always a pleasure to receive positive comments following the successful stay from one of our guests - the team are always encouraged by these comments so thanks for taking the time to do so. We hope to see you again soon regards Jim Moore General Manager

Time Out in Queenstown

Tripadvisor 评级 4.0/5

389KevinW 02/08/2021 经 TripAdvisor 认证的评论

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Dear Kevin W We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating. The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support. Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon. Regards Jim Moore General Manager


客户意见评级 4.0/5

Sarah 家庭住宿 - 19/07/2021 所有已确认评论


Dear Sarah, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Novotel Queenstown Lakeside

Tripadvisor 评级 5.0/5

joycestilwell 20/04/2021 经 TripAdvisor 认证的评论

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

Tripadvisor 评级 5.0/5

Foodappreciator123 18/04/2021 经 TripAdvisor 认证的评论

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

Tripadvisor 评级 5.0/5

HansE413 21/03/2021 经 TripAdvisor 认证的评论

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

Week break

Tripadvisor 评级 5.0/5

jabcab2021 27/01/2021 经 TripAdvisor 认证的评论

Fantastic week in Queenstown. Fantastic location, very good sized rooms along with amenities, very good breakfast and top class evening meals. Staff were excellent and very helpful to all requests. Cant wait till next time

Dear jabcab2021 People that stay anywhere for a week normally get to see a Hotel in a bit more depth than those that only stay a night or two and there is more time for something to go wrong. Our longer stay guests are important to us and the times gives us an opportunity to better engage. All of our guests are important to us and particularly now when the International borders are closed and business levels are impacted. We have always enjoyed looking after our NZ based guests but their business is even more important to us. So thanks for staying - we hope you will do so again soon. Regards Jim Moore General Manager

Great location and hotel

Tripadvisor 评级 5.0/5

Kezzakel Business - 19/01/2021 经 TripAdvisor 认证的评论

Stayed for the 2nd time in two weeks at this hotel, great location, accommodation and friendly staff. Comfortable beds and surrounds. Will defiantly stay again and recommend. Good size beads and rooms with fridge and tea/ coffee making facilities.

Dear Kezzakel Thanks for your positive comments and for staying. We hope to see you again soon Regards Jim Moore General Manager

Excellent Stay

Tripadvisor 评级 5.0/5

StanleyK79 06/01/2021 经 TripAdvisor 认证的评论

Thank you, Novotel Queenstown, for making our Christmas 2020 and New Year 2021 so memorable. Every staff member went out of their way to be courteous, helpful, and obliging to make sure we were never left wanting. Thank you and congratulations for a job well done.

Dear StanleyK79 Thanks for your feedback and for staying with us - we appreciate it. Good to hear you had a good time - we hope to see you again soon. Regards Jim Moore General Manager


客户意见评级 5.0/5

Jessica 家庭住宿 - 01/01/2021 所有已确认评论


Dear Yun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager


客户意见评级 5.0/5

Eric S. 家庭住宿 - 24/12/2020 所有已确认评论


Dear Eric, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Pleasant stay

Tripadvisor 评级 5.0/5

rapt17 06/12/2020 经 TripAdvisor 认证的评论

Had a wonderful experience staying there. Staff were very friendly and helpful. Location was amazing and very close to the shops and restaurants and bars. Would surely book again and it’s now my favourite accommodation in Queenstown!

Dear rapt17 Thanks for staying with us and for giving us your feedback. Look forward to having you stay with us again. Jim Moore General Manager

Anniversary Break

Tripadvisor 评级 4.0/5

rbakker2020 20/11/2020 经 TripAdvisor 认证的评论

All staff ; Reception/ Food/ Management Housekeeping.. pleasant and approachable answering queries with efficiency and in an timely manner. The Breakfast buffet very good. Thanks Lisi / Rudy Lisi/ Rudy

Dear rbakker2000 Thanks for your feedback - great to here that you found the team to be approachable and pleasant and that the breakfast was very good. Great to have you here with us - we hope to see you again some time soon. Regards Jim Moore General Manager

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