Mantra The Point Queenstown 3성

고객 평점 (ALL 평가) 4.4/5 202 리뷰

Mantra The Point Queenstown - Image 1
Mantra The Point Queenstown - Image 2
Mantra The Point Queenstown - Image 3
Mantra The Point Queenstown - Image 4
239 Frankton Road, 9300 QUEENSTOWN, New Zealand

호텔설명

호텔 추가 정보

  • Take advantage of free secure undercover parking available directly at the hotel

  • Enjoy stunning waterfront views of beautiful Lake Wakatipu & the backdrop of the southern alps

  • Featuring internet access, express check-out, private jetty, tennis courts and tour desk

  • A short 20 minute walk along the lakefront takes you in to the centre of Queenstown

  • Lockers are available for guests to store ski and snowboard gear

숙박

객실

Studio Room

  • 2명 최대
  • 35 m² / 376 sq ft
  • 침구 1 x 킹사이즈 베드

호텔 위치

Mantra The Point Queenstown

239 Frankton Road
9300 QUEENSTOWN
New Zealand

GPS:-45.033865, 168.681717

전화
팩스 +64 3 441 1898

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • Wi-Fi
  • 에어컨
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  202 리뷰

TripAdvisor 평가  3.8/5  445 리뷰

Great Hotel ⭐⭐⭐

트립어드바이저 평점 5.0/5

raibano TripAdvisor 인증 리뷰

Stayed 5 days and 4 nights with my small family along with another family in their 2-bedroom accommodation in early June. Mantra The Point was definitely on point and did not disappoint! ❤️ We stayed in apartment 10 and the accommodation is very clean, modern and complete in amenities. It's like an airbnb and 3-star hotel at the same time. We had a dishwasher, fridge freezer, oven, microwave, washer/dryer & even a vacuum cleaner. We cooked our meals and even hosted an intimate birthday dinner at the apartment with some of the members of our group who stayed in Mantra, as well. I could have just stayed and sat at the balcony enjoying the view of the lake and mountains, if we didn't have an itinerary to follow for the whole of our stay. Glad to have met Vinod, the Hotel Manager, on our last day. Will definitely be back in Queenstown and would love to stay again in Mantra The Point.

Was called "Breakfree the Point"....but seriously there is NO point (staying here!)

트립어드바이저 평점 1.0/5

bexkop TripAdvisor 인증 리뷰

If you want to book accommodation that not only has a terrible reception service plus almost zero cleaning services - then look no further! When you see your dirty rooms and mould laden bathroom it will most certainly force your hand to get out and about every single second you possibly can to explore Queenstown. It's depressing being in these "luxury" rooms. Like so many other reviews on here first impressions certainly count. The so called "reception" guys can only be contacted via the old mangled telephone outside the actual reception 5mtrs away. I know that as all 3 times it happened that way. Doors locked all 3 times. Then when you get someone to come out from a back office (probably playing cards or watching TV) the "staff" walk around at a snails pace with shoulders hunched making you feel like they are doing you, the customer, a big favour. After pre-booking our stay 6 - 9 months prior you would think they have the room ready right? Wrong! We arrived 2.10pm (10 mins after check in) and had to wait outside the reception for 20mins+ whilst they suddenly decided to "clean" the room. Our room was not only tragically cleaned it clearly had been like that for many months by the state of things. Old dust almost everywhere and felt dirty. They couldn't even be bothered to load the tiny tray with tea / coffee sachets or sugar etc. Forget having a quick coffee after travelling all day. Those guys have a poker game to play! The living room furniture - OMG. You literally could buy better from a 2nd hand Salvos store and have them in far better condition plus matching better too. Just the worst! Don't get me started on the mouldy bathroom with dead insects splattered on the ceilings and walls - guess why - because they are too tight to install flyscreen's for the guests to be able to vent the room after a shower. There is honestly too much to list that is 100% WRONG with this place overall. So please do yourself a proper favour. Check out the honest reviews below and make sure to book your stay somewhere else. Well - you have been warned. This is not luxury. It's just old, tragic, dated, dirty and like a 3rd rate cheap Air BnB. Until the staff are moved on I doubt that situation will ever change. Very lazy and don't care attitude. They will kill the business there. Oh and Vinod...I implore you NOT to write your usual generic response here as you always do. Clearly you or senior management are not doing anything at all to improve the overall stay at Mantra The Point (Formerly called Breakfree The Point). You guys do not understand Luxury honestly. As the saying goes the "fish rots from the head down...".

Dear valued guest, Thank you for your review. Sorry to hear about your disappointment. I could not gather your name but seems like you stayed last year in December as per the details shown on Trip Advisor. I am deeply sorry on this occasion but assure you that we are looking at all the issues you have mentioned. Please feel free to contact me on 03-4411899 or via email-vinod.azad@mantrahotels.nz if you want to discuss this further. Thank you for your time. Regards, Vinod Azad

Not luxurious at all and very old, broken and dirty!

트립어드바이저 평점 2.0/5

Daisy N TripAdvisor 인증 리뷰

We were given 2 Bdr appartment No 17. Very old, dirty, broken furniture, a rug on the wall for art decor?! The bathroom was moldy and horrible. No flyscreens anywhere on the windows. The second smaller bedroom had a weird wooden cabinet above one of the beds. The flat felt so grimy we didn't want to stay there at all so had to be out most of the time. Beds very soft not comfy at all. Wifi located next to the bed in the room! No coffee/tea were stocked for 5 nights. Yes the views were great but the flat was in front of the bins so in the morning the sound under the bedroom window was people binning glass bottles! The bins need to be away from the guests units. I suspect there were better units, renovated and cleaner but this one was shocking. We were passing every day the Luxurious apartments sign and it felt like a joke.

Dear Daisy, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

Highly comfortable place

트립어드바이저 평점 5.0/5

Shailendra G TripAdvisor 인증 리뷰

This is an excellent property with amazing view. Would like to thank Vinod for ensuring comfortable stay for us. Hall was huge helping us to commingle. I would like to suggest big families or group of 7 to stay here comfortably with stunning views

Dear Mr Shailendra G, Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

다방면으로 최고의 숙소!

고객 평점 5.0/5

Suhdaeun 커플 - 전체(All) 통지 확인

위치와 풍경, 숙소 컨디션 모두 좋았습니다

Dear Suhdaen, We very much appreciate your comments regarding your stay at BreakFree The Point. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 220 리뷰 8.2/10 위치
  • 426 리뷰 7.7/10 객실
  • 151 리뷰 8/10 서비스
  • 6 리뷰 7.1/10 인터넷 가격
  • 123 리뷰 3.7/10 청결도
  • 106 리뷰 4.5/10 편의 시설
  • 22 리뷰 5.2/10 레스토랑
  • 21 리뷰 5.7/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.