Novotel Queenstown Lakeside

Thank you to the team at Novotel Lakeside for making our stay and visit to Queenstown a comfortable one. Check-in and check-out protocols were efficient. Staff were warm and friendly. Our room was clean. Because there was a shortage of housekeeping staff, we opted for our room not to be serviced for the duration of our short stay. Thank you to Cam though for emptying our rubbish bins and restocking the complimentary toiletries. One area for improvement and develop better COVIDSAFE practice is in the breakfast buffet service, where patrons must wear masks if they are getting their food/ drinks; whilst children under 12, should not be allowed to serve themselves.

Very comfortable hotel. Nice rooms with everything. Great breakfast. Children friendly with movies on each night in the restaurant. well situated close to the lake and the city centre , good cafes, restaurants and shops. Local attractions are near by. You will not be disappointed

Staff were amazing. Room was very comfortable and the beds perfect. Room service was quick and food tasty. Will stay here again. Location is perfect right on the lake and no need to use the car to get around. This is a great hotel to stay at for one or 2 nights

This hotel was perfect for our family. We stayed a week and had two rooms which overlooked the lake - they were ideal. The staff were warm and accomodating and helpful. The car valet service is brilliant and internet is free. Buffet breakfast was expansive and the Ivan Clarke painting in the lobby and library - with free tea - is so lovely! We used the bar in the evenings with the fireplace and soup of the day was great value ($12) especially after skiing all day. The location is unbeatable!! Thank you for a fantastic stay!!

I would give the Novotel Lakeside 4.5 out of 5, there are really only minor points to not make full marks. Overall, we had a great week at this hotel for our ski holiday in Queenstown. The two biggest strong points for the hotel ate the location and its amazing staff! The hotel is at the edge of the city centre with bars, restaurants and shops in walking distance. This means you won’t need a car or any other form of transport to get around. The staff are absolutely outstanding! Everyone is so friendly. The receptionists, concierges, cleaners, room service, restaurant staff, all were amazing and the hotel can really be proud to have such a great team. We had two interconnecting rooms for us as a family of four. Since we were on a ski holiday and really only spent time in the hotel to sleep, the small deficits didn’t bother us. The rooms are a bit dated and so are the bathrooms. The bathtubs are a bit too shallow for an adult but there is an abundance of hot water hot shower, which is obviously important after a long day skiing. The TVs are new and large, there is a small fridge in the room which was empty. This may have been for covid reasons. Whenever I have a choice between a stocked minibar and an empty fridge though, I choose the latter. A kettle and basic tea and instant coffee was provided. The tap water is ice cold and fresh, no need for bottled water. Our rooms were facing the back of the hotel, which again didn’t bother us. We didn’t spend much time in the room during daylight hours to enjoy lake or courtyard vistas. A bit more shel space or drawers for clothes would have been great, we used the desk drawers so that we don’t have to live out of the suitcases. The bathrooms could have been a bit cleaner, but again we understand that most businesses suffer from staff shortages which may explain some of the minor negatives. There is the possibility yo opt out from room cleaning on some or all days and a credit of $20 was applied per day and room. We would still get shampoos, fresh towels etc when asking for it. The credit paid easily for our parking fees and all barista coffees at the breakfast. So that was a win. We had a rental car and made use of the valet parking at 25$/day which was super efficient. The breakfast buffet was good and at the level you’d expect at that price point. Eggs were cooked to order (they made the perfect poached eggs!) and there was a good choice of pastry, cereals, cold meats, and hot items. The barista coffees were very good at 5$ I think. The bottom line is that we will absolutely return to the Novotel Lakeside for our next ski trip to Queenstown.