Novotel Queenstown Lakeside 4성
고객 평점 (ALL 평가) 4.5/5 4,668 리뷰
Cnr Earl St and Marine Parade
QUEENSTOWN CITY CENTER: AIRPORT TO CITY
QUEENSTOWN AIRPORT 10km / 6.21마일 - 셔틀 서비스 서비스
SKYLINE GONDOLA 2km / 1.24마일
STATE HIGHWAY 6 1km / 0.62마일
체크인 시간 : 부터 - 체크아웃 시간 : 까지
For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
100% 인증된 실제 투숙객 리뷰자세히 보기
Location with magnificent views!
트립어드바이저 평점 5.0/5
monteloveslife Couples - TripAdvisor 인증 리뷰
Thank you to the team at Novotel Lakeside for making our stay and visit to Queenstown a comfortable one. Check-in and check-out protocols were efficient. Staff were warm and friendly. Our room was clean. Because there was a shortage of housekeeping staff, we opted for our room not to be serviced for the duration of our short stay. Thank you to Cam though for emptying our rubbish bins and restocking the complimentary toiletries. One area for improvement and develop better COVIDSAFE practice is in the breakfast buffet service, where patrons must wear masks if they are getting their food/ drinks; whilst children under 12, should not be allowed to serve themselves.
Great location, very pleasant. Everything you could want for a very happy holiday
트립어드바이저 평점 5.0/5
Grahame U 가족 - TripAdvisor 인증 리뷰
Very comfortable hotel. Nice rooms with everything. Great breakfast. Children friendly with movies on each night in the restaurant. well situated close to the lake and the city centre , good cafes, restaurants and shops. Local attractions are near by. You will not be disappointed
Dear Grahame U Thanks for your recommendation and for staying with us over the school holidays. Our aim through those times is to look after our younger guests and to make the experience simple and pleasurable for the parents as well. Movie nights is one way that we achieve this. Thanks - we hope to see you again soon Jim Moore General Manager
Worth the money
트립어드바이저 평점 5.0/5
bendalong Couples - TripAdvisor 인증 리뷰
Staff were amazing. Room was very comfortable and the beds perfect. Room service was quick and food tasty. Will stay here again. Location is perfect right on the lake and no need to use the car to get around. This is a great hotel to stay at for one or 2 nights
Dear Bendalong Thanks for staying and thanks for your positive comments. Great to hear that the staff were amazing - we have a great team and get many positive comments about them. I will pass the comments along. thanks Jim Moore General Manager
트립어드바이저 평점 5.0/5
SamFleurC 가족 - TripAdvisor 인증 리뷰
This hotel was perfect for our family. We stayed a week and had two rooms which overlooked the lake - they were ideal. The staff were warm and accomodating and helpful. The car valet service is brilliant and internet is free. Buffet breakfast was expansive and the Ivan Clarke painting in the lobby and library - with free tea - is so lovely! We used the bar in the evenings with the fireplace and soup of the day was great value ($12) especially after skiing all day. The location is unbeatable!! Thank you for a fantastic stay!!
Dear SamFleurC Thanks for staying and thanks for your positive feedback. Always great to hear when our guests have had a fantastic stay and would like to come back - hope to see you again soon. Jim Moore General Manager
The (almost) perfect hotel for our ski holiday
트립어드바이저 평점 5.0/5
drckarcher 가족 - TripAdvisor 인증 리뷰
I would give the Novotel Lakeside 4.5 out of 5, there are really only minor points to not make full marks. Overall, we had a great week at this hotel for our ski holiday in Queenstown. The two biggest strong points for the hotel ate the location and its amazing staff! The hotel is at the edge of the city centre with bars, restaurants and shops in walking distance. This means you won’t need a car or any other form of transport to get around. The staff are absolutely outstanding! Everyone is so friendly. The receptionists, concierges, cleaners, room service, restaurant staff, all were amazing and the hotel can really be proud to have such a great team. We had two interconnecting rooms for us as a family of four. Since we were on a ski holiday and really only spent time in the hotel to sleep, the small deficits didn’t bother us. The rooms are a bit dated and so are the bathrooms. The bathtubs are a bit too shallow for an adult but there is an abundance of hot water hot shower, which is obviously important after a long day skiing. The TVs are new and large, there is a small fridge in the room which was empty. This may have been for covid reasons. Whenever I have a choice between a stocked minibar and an empty fridge though, I choose the latter. A kettle and basic tea and instant coffee was provided. The tap water is ice cold and fresh, no need for bottled water. Our rooms were facing the back of the hotel, which again didn’t bother us. We didn’t spend much time in the room during daylight hours to enjoy lake or courtyard vistas. A bit more shel space or drawers for clothes would have been great, we used the desk drawers so that we don’t have to live out of the suitcases. The bathrooms could have been a bit cleaner, but again we understand that most businesses suffer from staff shortages which may explain some of the minor negatives. There is the possibility yo opt out from room cleaning on some or all days and a credit of $20 was applied per day and room. We would still get shampoos, fresh towels etc when asking for it. The credit paid easily for our parking fees and all barista coffees at the breakfast. So that was a win. We had a rental car and made use of the valet parking at 25$/day which was super efficient. The breakfast buffet was good and at the level you’d expect at that price point. Eggs were cooked to order (they made the perfect poached eggs!) and there was a good choice of pastry, cereals, cold meats, and hot items. The barista coffees were very good at 5$ I think. The bottom line is that we will absolutely return to the Novotel Lakeside for our next ski trip to Queenstown.
Hi Drckarcher, Great to hear we almost made it to the perfect score - the good news is we are working on the points you have raised ( although it will take some time) Pre COVID we were very close to having final designs on the next upgrade of the hotel which was to be a massive project. With the difficulties around supply change, construction etc and an almost total lack of business for 2.5 years the owners went back to the drawing board. Architects and Designers etc are on board and we are in the process of redesigning 3 rooms as prototypes and getting designs for the public areas. Once this has been done and compliance is out of the way we will be starting the project - the works will be significant and in a hotel of our size will take some time but we are confident at the end of it we will have an amazing hotel in the best location in town. Our job as Manager's through this time is to have an amazing team and to maintain the hotel as best we can and to keep it as clean as we can. You are correct that staffing and managing is very difficult with guest volumes at the highest they have been in 2.5 years, staff illness higher than I have experienced in 40 years of running hotels and a number of other challenges. When I arrived at the hotel 14 years ago I set out with our Human Resource Manager to create a culture of "family" many of our staff were from overseas ( 25 different countries) and/or were young and away from their family for the first time. We worked hard to develop staff, to get them to support and look after each other, to have fun at work and out of work and to develop their careers. We have many people that have stayed for over 10 years now - unfortunately with COVID many amazing staff chose to go home and have been replaced with great people that are not quite as skilled and experienced but they will get there. You are absolutely correct we are incredibly proud of the team we have - while its impossible to get it right all of the time there is a care factor and a desire to do the right thing that makes a huge difference. thanks for your comments. We hope that your return visit will not be too far away. Regards Jim Moore General Manager
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