Mercure Queenstown Resort 4성
고객 평점 (ALL 평가) 4.4/5 1,890 리뷰
Sainsbury Road, Fernhill, Private Bag 50071
SAINSBURY RD: HIGHWAY 6 QUEENSTOWN
SAINSBURY ROAD: HIGHWAY 8 QUEENSTOWN
QUEENSTOWN FRANKTON 20km / 12마일
HIGHWAY 6 15km / 9.38마일
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.
South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.
Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.
100% 인증된 실제 투숙객 리뷰자세히 보기
트립어드바이저 평점 1.0/5
Darcy P 가족 - TripAdvisor 인증 리뷰
I feel really dissapointed to be writing this but there is just so much lacking at this hotel. We organised a 2 night family trip down, the booking on the phone and check in at reception were good. Unfortunately at just over $350nzl a night we were deflated. The room has spectacular views (where doesn't in Qtown) but the bathroom is dirty, with built up mould, there was hair in the bath on arrival, the shower has low water pressure and the toilet does not flush properly. The carpets are stained and the items in the room are very minimal ( 1 spoon, 2 cups, no forks, no mini bar, no toaster ect). We thought that we would see what the hotel restraunt had to offer, the menu was so so basic and the staff there were clearly lacking enthusiasm.... we went elsewhere so cannot comment on the food standard. I wanted to order room service, the scan QR in the room does not work, so I rang and guess what NO DESSERT available. The next morning I asked about shuttle into town which by the way the hotel does not offer, you can get a taxi for $15 or walk down the road to the local bus. The spas are nice, but not worth the effort in my opinion considering how cold you get outside in your swim suit. I do think that there is a lot that can be improved at this hotel, it is a little out of town so people want it to have the wow factor and everything that they need. It would also be nice to see some concierge service and ticket booking staff.
Dear DarcyP, I am sorry to hear that we failed to meet your expectations. We are a family oriented mid-scale hotel with excellent views over the lake Wakatipu and the Remarkables Mountains. Our hotel rooms do not have any cooking facilities hence there are no microwaves or cutlery however we are more than happy to provide any cutlery, plates and minibar on request. Unfortunately we did have some flu and Covid related sickness like all the other businesses at the beginning of July so our focus was to ensure there are options available for our guest with the very little workforce we had available on site. The hotel is planning to start a shuttle service for our guests to be able to go in the town at regular intervals and hoping that it will be up and running by summer. We already have purchased a vehicle and are on the lookout for some eligible and available drivers. We value your feedback and will certainly use to ensure we prepare ourselves better to avoid any disappointment and it is our genuine hope that you will give us an opportunity to serve you better in the future. Nga Mihi, Prasheel
Amazing 4 Week Stay at the Mercure
트립어드바이저 평점 5.0/5
turnipharvest TripAdvisor 인증 리뷰
My partner and I are Accor Plus Platinum members and have been travelling NZ/Australia for the past 2 1/2 years. We absolutely loved our 4 week stay here at the Mercure in June. All of the staff at reception and at breakfast are so friendly and helpful which made our long stay extra special. We were upgraded to a King room on the 4th floor (the highest floor) with a view of the lake and everything was perfect. The room was super comfortable with amazing air conditioning and had all of the amenities we needed. The view of the lake here is just sensational, we felt so lucky to wake up every morning and take in the beautiful sight of the mountains. There are lots of birds around in the trees & bushes which add to the serenity of the surroundings. Listening to the tui bird's song every day was so lovely too! The resort is about a 20 minute walk to Queenstown CBD or a 6 minute walk to the bus stop to get on the bus that comes by every 15 minutes. We didn't have a car so we caught the bus often and it was super convenient and cheap! Thank you so much to the whole team for everything we cannot recommend the Mercure at Queenstown highly enough :-) We will be back!
Dear 103kirstenr, Thank you so much for your kind words. We are pleased that we were able to assist you with your long stay. It was fantastic to have you here at the hotel and meet you. Look forward to having you again here at the hotel in the near future. Nga Mihi, Prasheel Churi General Manager
You better go with other option if you have one
트립어드바이저 평점 3.0/5
SAORI Y TripAdvisor 인증 리뷰
Stayed here for my son's birthday. Everything is old- vending machine for detergent in laundry room was out of order and got mould in shower room. I was about to get bathrobe as there's none in the room and i asked them and was told that "we don't have EXTRA bathrobes". I didn't quite understand but i thought maybe they didn't wash or something. Next day, i asked them again and front lady told me 'We don't have bathrobes today". I asked her back if they haven't washed and she said "WE DO NOT HAVE ANY BATHROBES" which sounded rude. I checked official website for Mercure resort qt and it says they DO have bathrobes. Building itself locates kind of central so if you have a car, there's no trouble for transport. But if you have other options to stay, you better go with it. Not really have to be this hotel.
Dear SAORI Y, sorry to hear that we did not meet your expectations with the bathrobes during your stay. Mercure being the midscale brand the bathrobes are not available in each room as a standard amenity. They are available on request subject to availability. There has been few times this year we have had short supply of them due to the staffing challenges in laundry, however we will take your feedback as a learning curve and take precautions in the future. Glad to hear that our location worked for you. Thanks you for sharing your feedback and it is our hope that you will give us a chance to provide better experience in the future. King regards, Prasheel
Look forward to outer next stay!
트립어드바이저 평점 5.0/5
cinnamonjazz 비즈니스 - TripAdvisor 인증 리뷰
Have now booked two seminars at Mercure. Staff are always friendly, room is always clean and tidy and lunch is always delicious. Lots of parking available and staff were very hygiene conscious. I look forward to using them again in the future.
Dear cinnaminjazz, It is fantastic to read your comments. I am sure the team will be pleased to hear your comments. Look forward to hosting you again next time :) regards, Prasheel
Do not be bothered by a few kilometres away from the centre!
트립어드바이저 평점 5.0/5
Tarquam Solo travel - TripAdvisor 인증 리뷰
I think this place is something of an unfound gem. That is if you can get to stay at the hotel/resort with the view looking out of the lake. The staff are very amicable and friendly. Indeed the manager made herself known to me. Perhaps that’s not a big deal, but the personal touch does matter. I arrived late. Pradeep on reception was very obliging, across my booking, and indeed gave the Accor attention that is kind. The room was an upgrade and looked over the lake. Breakfast was easy and a full selection of continental produce to live for! The dining room was warm and inviting.
Dear Tarquam, it is such a pleasure reading your comments. I am sure the team will be pleased to hear your positive notes. Even during these challenging times and staffing shortages, the team takes pride in looking after the guests and your feedback is another validation of that. Thank you and hope to see you again on your next trip to Queenstown. Kind regards, Prasheel
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