Mercure Queenstown Resort 4성

고객 평점 (ALL 평가) 4.3/5 1,435 리뷰

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, 뉴질랜드

호텔설명

호텔 추가 정보

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

숙박

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호텔 위치

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
뉴질랜드

GPS:-45.038529, 168.638685

전화
팩스 +64 3 442 7354

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,435 리뷰

TripAdvisor 평가  4.0/5  1,933 리뷰

Expensive but it's Queenstown!

트립어드바이저 평점 4.0/5

Mwenjewangu TripAdvisor 인증 리뷰

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Tired, Neglected, and Poorly Run

트립어드바이저 평점 1.0/5

ShreyasSrinivas TripAdvisor 인증 리뷰

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

Hi Shreyas, Thank you for taking the time to share your experience with us, and I’m genuinely sorry for the frustration this caused during your stay. Coming back after a full day in Queenstown to find your room hadn’t been serviced is not what anyone should have to deal with, and we let you down here. I’ve spoken with our housekeeping and front office teams to understand how your room was missed and to make sure this doesn’t happen again. I also appreciate your comments about the condition of the room. While it’s never easy to hear, it’s important feedback and it’s being taken into account as we plan upcoming maintenance and upgrades. If you do decide to stay with us again, I’d love the opportunity to make it a much better experience next time. Kind regards, Marty Lamont General Manager

고객 평점 4.5/5

Gyoung S. H. 가족 - 전체(All) 통지 확인

전망이 너무 좋았어요! 하지만 저번에 머물었던 방보다는 전망이 좋진 않았어요.

Dear Gyoung S. H., Thank you for your kind words regarding the view from our hotel. We appreciate your feedback about the room's outlook during your recent stay. It is always our aim to provide an exceptional experience, and we hope to welcome you back soon. Best regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

CONVENIENT LOCATION, UNBEATABLE VIEW.

트립어드바이저 평점 4.0/5

Gary E TripAdvisor 인증 리뷰

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

고객 평점 4.0/5

Hanjin L. 가족 - 전체(All) 통지 확인

중심가와 떨어져 있지만 그것이 장점인 곳이에요. 뷰가 너무나도 멋진 곳이라 침대에서 그림 같은 풍경을 바라볼 수 있어 좋았어요.

Dear Hanjin L., Thank you for sharing your positive experience at our resort. We are delighted to hear that you enjoyed the stunning views and the unique location that offers a serene escape from the city. We hope to welcome you back for another picturesque stay. Best regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 721 리뷰 7.6/10 위치
  • 1,484 리뷰 7.8/10 객실
  • 1,016 리뷰 8.2/10 서비스
  • 37 리뷰 3.9/10 인터넷 가격
  • 390 리뷰 5.8/10 청결도
  • 307 리뷰 6.3/10 조식
  • 279 리뷰 5.8/10 가격 대비 가치

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