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Mercure Queenstown Resort 4성

고객 평점 4.3/5 8,582 리뷰

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Mercure Queenstown Resort
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  • Atrium views and superb cuisine at South Eatery Restaurant

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

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체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

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호텔 위치

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300 queenstown
new zealand

전화: +6434426600

팩스: (+64)3/4427354

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • 비행기로

    QUEENSTOWN FRANKTON 20km / 12마일

  • 차로

    HIGHWAY 6 15km / 9.38마일

GPS :-45.038529, 168.638685

숙박

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

레스토랑 & 바

RISES

레스토랑 타입: 세계 각국의 요리

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

레스토랑 타입: 지역 특색

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

LOUNGE BAR

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

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  • 미팅룸: 3개

  • 최대 사이즈: 129

  • 최대 수용 인원: 90 명

  • 최대 연회 수용 인원: 70 명

자세히 보기


Mercure Queenstown Resort 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.3/5

8,582 리뷰

TripAdvisor 평가 4.0/5

1,851 리뷰

Another fabulous stay

트립어드바이저 평점 5.0/5

oldbrits 15/08/2021 TripAdvisor 인증 리뷰

As usual the Mercure exceeded in every way. Everywhere was so clean, and the staff always obliging and friendly.. The food was excellent, I didn’t even know they made Cinnamon Ice Cream - delicious with apple pie. The Mercure is like our second home in the South Island.

Dear oldbrits, Thank you so much for your feedback. As one of our favourite loyal members, we always look forward to welcoming you and looking after you during your stay. Thank you for highlighting the delicious ice cream - I will pass along your feedback to our Head Chef. We look forward to your next visit. Kind Regards Tegan

Very Good Family Resort

트립어드바이저 평점 4.0/5

thomastribe48 08/08/2021 TripAdvisor 인증 리뷰

Great stay, good value, great views, very good staff. Everyone very friendly. Family friendly, Food was great. Plenty of parking if you are driving. Great value for money at the restaurant for those with kids from kids menu. Would certainly return.

Dear thomastribe48, Thank you so much for your kind review, we really appreciate your feedback. So pleased to hear that you had a great stay and made the most of the hotel facilities. We look forward to your next visit at the Mercure Queenstown Resort. Kind regards Tegan

Memorable winter 2021

트립어드바이저 평점 5.0/5

Parth93chaudhari 02/08/2021 TripAdvisor 인증 리뷰

We would like to thank Prasheel and whole team for their hospitality. Me and my friends had an unforgettable time in Queenstown and at the Mercure resort. All the staff were helpful and friendly, the hot spa pool was perfect after a long day of discovering new places. The view from the room was mesmerizing. Again thank you and see you guys back soon:)

Dear Road812365, Thank you for taking the time to share your feedback. So pleased to hear that the team were able to ensure your stay was a memorable one. We look forward to your next visit. Kind regards Tegan

Restaurant and Bar Service

트립어드바이저 평점 4.0/5

reitahuakeel2018 07/04/2021 TripAdvisor 인증 리뷰

Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.

Dear reitahuakeel2018, Thank you for taking the time to share your experience. Please allow me to express my apologies regarding the service and wait time you experienced. I will share your feedback with the appropriate head of department manager to investigate what lead this to occur and prevent future occurrence. We hope to have the opportunity to welcome you back at the Mercure Queenstown Resort. Kind Regards Tegan

Made us feel important guests.

트립어드바이저 평점 5.0/5

John S 25/03/2021 TripAdvisor 인증 리뷰

Welcoming check in and even a reserved car park space. Large room with great views over the lake. Appreciated welcome gift. Enjoyable meals in the restaurant. All in all a wonderful stay at a great hotel with friendly staff. Attention the marketing department: When I am on holiday the last thing I want to be doing is filling out “How did we do?” forms. Even more annoying is to receive reminders every few days. So please send one request once and leave it at that. If I feel that I want to provide feedback I do it after the trip is over.

Dear John S, Thank you for your kind words. Great to hear that you enjoyed your stay with us. I have noted your comments around the survey and we can certainly update your profile accordingly. Please contact us at the hotel to share your details or just email me directly. Look forward to host you again on your next trip to Queenstown. Warm regards, Prasheel

Home from home

트립어드바이저 평점 5.0/5

oldbrits 04/03/2021 TripAdvisor 인증 리뷰

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

Dear oldbrits, Thank you so much for your fantastic review. It is always such a pleasure to hear that the service offered by our team is not unnoticed. Great to hear that you enjoyed our rooms, view of Lake Wakatipu/Remarkables Food and Beverage outlets too. Look forward to host you again in the near future. thanks, Prasheel

Great Family stay in Queenstown

트립어드바이저 평점 4.0/5

deantaurima 11/02/2021 TripAdvisor 인증 리뷰

We had a couple of nights at the Mercure over an extended weekend and were once again impressed with the service we encountered during our stay. I can't say enough about the pleasantness and freindliness of the staff let alone their professionalism. A hotel is just that without it's people and the people make this place great. Great pool and spa area alone with a good kitchen.

Dear deantaurima , Thank you for your fantastic words. As Heartists, a great service is what we all strive for and your experience is a win for us. It is a great time to visit and find out the adventure tourism capital is also a perfect place to visit for families and all age groups. Breath-taking Views, friendly vibe, range of activities & excellent food & beverage offerings; Queenstown has something for everyone! Look forward to host you again in our beautiful Queenstown very soon. Warm regards, Prasheel

Beautiful views from rooms, friendly service

트립어드바이저 평점 5.0/5

jimontour99 18/01/2021 TripAdvisor 인증 리뷰

We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money.

Dear jimontour99, Great to hear that you enjoyed out friendly service at the Mercure Queenstown Resort. I will review your comments about the Breakfast with our Head Chef to ensure we are providing fresh and healthy option for the first meal of the day. We have a selection of Central Otago wines available on the Wine list and will certainly explore if we can add some quality wines without making it a dearer selection as the Central Otago wines do have a premium cost attached to it. Most of our wines are from New Zealand & from the sustainable suppliers that we collaborate with to provide a range of option for our diners. Thanks again and look forward to host you on your next trip to our beautiful Queenstown :) Warm regards, Prasheel

Good service great room

트립어드바이저 평점 4.0/5

208munishp 16/01/2021 TripAdvisor 인증 리뷰

Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views

Dear 208munishp, Thanks for your review & glad to hear that you enjoyed your time here with us in Queenstown. Warm regards, Prasheel

Great View over Lake Wakatipu

트립어드바이저 평점 4.0/5

GreatstayTravels 12/01/2021 TripAdvisor 인증 리뷰

Great location up on the hill just a short drive at the end of town with fantastic view over Lake Wakatipu. You can walk into town but a bit of a walk back up the hill to the Hotel. Older hotel but the room was clean. Nice pool area with pool toys for the kids to use and the spa's were emptied and clean daily. Reception staff were friendly and helpful. Negative was the food and service in the main restaurant and bar area was not the best so we only ate in house once - missed opportunity as we stayed here over a week.

Dear GreatstayTravels, Great to hear that you enjoyed your stay with us. The pool area is really a great place to relax during summer. I have also noted your comments about the meals and will share with our Head Chef and Restaurant and Bar Manager so that we can review our current offering. Thanks again and look forward to see you on your next visit. Kind regards, Prasheel

Million Dollar View is the only good thing about this property

트립어드바이저 평점 2.0/5

wewakegupta2021 03/01/2021 TripAdvisor 인증 리뷰

If Accor group needs to maintain its brand image this property needs to be upgraded ASAP like yesterday. Staying there for the first time had booked a suite with balcony from 25th to 28th December 2020 except for the view from the balcony everything else was just below par. The daily breakfast was pretty ordinary, the room decor was terrible & the room cleanliness was just horrible. Suggestion: make this property a Sofitel or SO/, invest money in doing up the rooms nd decor nd Accor can mint money as the views from room are just about the only good thing as of today. Even the reception area looks tried, dejected nd lacks vibrancy. Never going back to stay there.

Dear wewakegupta2021, Thank you for feedback and suggestions. We are sorry to hear that you had cleanliness issues and I am happy to look further into it. Please contact me at the hotel at your earliest convenience. We have been working on an exciting project which involves an overhaul of the property including public areas which has been delayed due to supplier issues plus current situation. Hopefully we will have an exciting product for you to experience on your next trip to Queenstown. Warm regards, Prasheel

Overall

트립어드바이저 평점 5.0/5

shahid711 24/12/2020 TripAdvisor 인증 리뷰

Top facilities at hotel overall. Perfect to stay. Kids really enjoyed swimming, gymnasium and sauna. Coming to hotel has a breath taking view. Staff was highly cooperative and looked after us very well. We will love to stay in future as first choice.

Dear shahid711 , we are pleased to hear that you enjoyed our hotel and the service offered by our friendly team. Warm regards, Prasheel

좋은 숙박

고객 평점 4.5/5

장. 가족 - 29/11/2020 전체(All) 통지 확인

뷰가 너무 좋고 전체적으로 깨끗한 곳이었습니다. 시티쪽은 아니지만 위치도 멀지 않아 좋았습니다.

J. Boram님께, Mercure Queenstown Resort 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Joshua Mitchell Assistant Manager

tevita

트립어드바이저 평점 5.0/5

tlupeituu 25/10/2020 TripAdvisor 인증 리뷰

upon check in we were offered an upgrade for our room. the room was spacious and clean with a comfortable bed and great view of the lake. staff are friendly and helpful, the restaurant makes lovely breakfast. I would highly recommend for family.

Dear tlupeituu, Thank you for your kind words. Hope your stay at Mercure Queenstown helped you have a great time in our beautiful Queenstown. Warm regards, Prasheel
고객 평점 3.0/5

익명 커플 - 01/10/2020 전체(All) 통지 확인

밤에 다소추웠다.

H. Peter님께, 소중한 시간을 내어 Mercure Queenstown Resort 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Mercure에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다. Assistant Manager Joshua Mitchell

Another look at Queenstown

트립어드바이저 평점 4.0/5

LightPacker294021 26/08/2020 TripAdvisor 인증 리뷰

The hotel made us welcome from the moment we arrived at the front dooor. Booking in was a pleasure and the room clean and comfortable. We enjoyed dinner at the hotel and breakfast "set us up" for the day.

Dear LightPacker294021, Thank you for taking the time to let other readers know about your great experience with us. We are very pleased to hear you enjoyed your self and look forward to seeing you here again soon. Many thanks, Benny Madden Assistant Manager

Stunning views

트립어드바이저 평점 5.0/5

oldbrits 09/08/2020 TripAdvisor 인증 리뷰

First time stay but we will definitely be back. Very clean everywhere and plenty of hand sanitiser around. Staff were very courteous and helpful and we were made to feel genuinely welcome. The views of the snow topped hills and like were spectacular from our very comfortable room and from the breakfast room and from the lounge.

Hi There, Thanks for your review of our hotel and its amazing views! We look forward to seeing you again down here in Queenstown again soon! Kind regards, Benny Madden Assistant Manager

Enjoyable winter stay

트립어드바이저 평점 5.0/5

Ziggy229 18/07/2020 TripAdvisor 인증 리뷰

So nice to be back to enjoy the exceptional views, food and hospitality! We were given a very warm and generous welcome by Prasheel when we arrived the first day after re-opening on 1 July. It was great to see that so many of the familiar friendly staff had been retained during the lockdown. There was a very obvious team spirit that Lisa had fostered amongst staff and it was nice to see this continuing in the way in which Sanjay, Bessy, Nolito, Sunil and others help each other. Looking forward to returning in October.

Dear Ziggy229, Thank you so much for taking the time to leave us a review. It is always a pleasure to have you stay here and I'll be sure to pass on the feedback you have given. We look forward to seeing you again soon. Kind regards, Benny Madden Assistant Manager

Excellent stay at Mercure Queenstown

트립어드바이저 평점 5.0/5

BarryN993 01/03/2020 TripAdvisor 인증 리뷰

Having recently stayed at the Mercure Resort in Queenstown, New Zealand, I would throughly recommend staying at this excellent accomodation property. Staff were very friendly and customer focussed and nothing was an issue from check-in, housekeeping, restaurants and tour desk. I would particularly liked to single out a lady at the front desk, "Ren", who was on duty as I checked in and provided exceptional service and also later helped me with a booking to visit Milford Sound. Every time she was on duty and you walked past the front desk she would greet you with a warm smile and greeting. An exceptionally focussed, friendly and very efficient employee. It was an a great hotel to stay at and would have no hesitation in staying there again when I visited Queenstown.

Dear BarryN993, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read a guest had an excellent time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you for taking the time to note how friendly the staff were during your stay and for your wonderful comments towards Ren, we too think she is a great asset to the hotel. Kind words like yours help to encourage our team to maintain this high level of service. I will pass on your feedback. It would be our pleasure to welcome you back to the hotel in the near future. Kind Regards Lisa Ireland General Manager

Great Views

트립어드바이저 평점 5.0/5

Teena T 01/03/2020 TripAdvisor 인증 리뷰

Awesome place to stay. Just out of the busy town area but close to all the action. Lovely views of the lake and very comfortable. Staff were really lovely and helpful. Couldn't have asked for a nicer stay. Thank you.

Dear Teena T, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Kind Regards Lisa Ireland General Manager

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