Mercure Queenstown Resort

I feel really dissapointed to be writing this but there is just so much lacking at this hotel. We organised a 2 night family trip down, the booking on the phone and check in at reception were good. Unfortunately at just over $350nzl a night we were deflated. The room has spectacular views (where doesn't in Qtown) but the bathroom is dirty, with built up mould, there was hair in the bath on arrival, the shower has low water pressure and the toilet does not flush properly. The carpets are stained and the items in the room are very minimal ( 1 spoon, 2 cups, no forks, no mini bar, no toaster ect). We thought that we would see what the hotel restraunt had to offer, the menu was so so basic and the staff there were clearly lacking enthusiasm.... we went elsewhere so cannot comment on the food standard. I wanted to order room service, the scan QR in the room does not work, so I rang and guess what NO DESSERT available. The next morning I asked about shuttle into town which by the way the hotel does not offer, you can get a taxi for $15 or walk down the road to the local bus. The spas are nice, but not worth the effort in my opinion considering how cold you get outside in your swim suit. I do think that there is a lot that can be improved at this hotel, it is a little out of town so people want it to have the wow factor and everything that they need. It would also be nice to see some concierge service and ticket booking staff.

My partner and I are Accor Plus Platinum members and have been travelling NZ/Australia for the past 2 1/2 years. We absolutely loved our 4 week stay here at the Mercure in June. All of the staff at reception and at breakfast are so friendly and helpful which made our long stay extra special. We were upgraded to a King room on the 4th floor (the highest floor) with a view of the lake and everything was perfect. The room was super comfortable with amazing air conditioning and had all of the amenities we needed. The view of the lake here is just sensational, we felt so lucky to wake up every morning and take in the beautiful sight of the mountains. There are lots of birds around in the trees & bushes which add to the serenity of the surroundings. Listening to the tui bird's song every day was so lovely too! The resort is about a 20 minute walk to Queenstown CBD or a 6 minute walk to the bus stop to get on the bus that comes by every 15 minutes. We didn't have a car so we caught the bus often and it was super convenient and cheap! Thank you so much to the whole team for everything we cannot recommend the Mercure at Queenstown highly enough :-) We will be back!

Stayed here for my son's birthday. Everything is old- vending machine for detergent in laundry room was out of order and got mould in shower room. I was about to get bathrobe as there's none in the room and i asked them and was told that "we don't have EXTRA bathrobes". I didn't quite understand but i thought maybe they didn't wash or something. Next day, i asked them again and front lady told me 'We don't have bathrobes today". I asked her back if they haven't washed and she said "WE DO NOT HAVE ANY BATHROBES" which sounded rude. I checked official website for Mercure resort qt and it says they DO have bathrobes. Building itself locates kind of central so if you have a car, there's no trouble for transport. But if you have other options to stay, you better go with it. Not really have to be this hotel.

Have now booked two seminars at Mercure. Staff are always friendly, room is always clean and tidy and lunch is always delicious. Lots of parking available and staff were very hygiene conscious. I look forward to using them again in the future.

I think this place is something of an unfound gem. That is if you can get to stay at the hotel/resort with the view looking out of the lake. The staff are very amicable and friendly. Indeed the manager made herself known to me. Perhaps that’s not a big deal, but the personal touch does matter. I arrived late. Pradeep on reception was very obliging, across my booking, and indeed gave the Accor attention that is kind. The room was an upgrade and looked over the lake. Breakfast was easy and a full selection of continental produce to live for! The dining room was warm and inviting.