Mercure Queenstown Resort 4성

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

We had a couple of nights at the Mercure over an extended weekend and were once again impressed with the service we encountered during our stay. I can't say enough about the pleasantness and freindliness of the staff let alone their professionalism. A hotel is just that without it's people and the people make this place great. Great pool and spa area alone with a good kitchen.

We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money.

Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views

Great location up on the hill just a short drive at the end of town with fantastic view over Lake Wakatipu. You can walk into town but a bit of a walk back up the hill to the Hotel. Older hotel but the room was clean. Nice pool area with pool toys for the kids to use and the spa's were emptied and clean daily. Reception staff were friendly and helpful. Negative was the food and service in the main restaurant and bar area was not the best so we only ate in house once - missed opportunity as we stayed here over a week.

If Accor group needs to maintain its brand image this property needs to be upgraded ASAP like yesterday. Staying there for the first time had booked a suite with balcony from 25th to 28th December 2020 except for the view from the balcony everything else was just below par. The daily breakfast was pretty ordinary, the room decor was terrible & the room cleanliness was just horrible. Suggestion: make this property a Sofitel or SO/, invest money in doing up the rooms nd decor nd Accor can mint money as the views from room are just about the only good thing as of today. Even the reception area looks tried, dejected nd lacks vibrancy. Never going back to stay there.

Top facilities at hotel overall. Perfect to stay. Kids really enjoyed swimming, gymnasium and sauna. Coming to hotel has a breath taking view. Staff was highly cooperative and looked after us very well. We will love to stay in future as first choice.

뷰가 너무 좋고 전체적으로 깨끗한 곳이었습니다. 시티쪽은 아니지만 위치도 멀지 않아 좋았습니다.

upon check in we were offered an upgrade for our room. the room was spacious and clean with a comfortable bed and great view of the lake. staff are friendly and helpful, the restaurant makes lovely breakfast. I would highly recommend for family.

밤에 다소추웠다.

The hotel made us welcome from the moment we arrived at the front dooor. Booking in was a pleasure and the room clean and comfortable. We enjoyed dinner at the hotel and breakfast "set us up" for the day.

First time stay but we will definitely be back. Very clean everywhere and plenty of hand sanitiser around. Staff were very courteous and helpful and we were made to feel genuinely welcome. The views of the snow topped hills and like were spectacular from our very comfortable room and from the breakfast room and from the lounge.

So nice to be back to enjoy the exceptional views, food and hospitality! We were given a very warm and generous welcome by Prasheel when we arrived the first day after re-opening on 1 July. It was great to see that so many of the familiar friendly staff had been retained during the lockdown. There was a very obvious team spirit that Lisa had fostered amongst staff and it was nice to see this continuing in the way in which Sanjay, Bessy, Nolito, Sunil and others help each other. Looking forward to returning in October.

Having recently stayed at the Mercure Resort in Queenstown, New Zealand, I would throughly recommend staying at this excellent accomodation property. Staff were very friendly and customer focussed and nothing was an issue from check-in, housekeeping, restaurants and tour desk. I would particularly liked to single out a lady at the front desk, "Ren", who was on duty as I checked in and provided exceptional service and also later helped me with a booking to visit Milford Sound. Every time she was on duty and you walked past the front desk she would greet you with a warm smile and greeting. An exceptionally focussed, friendly and very efficient employee. It was an a great hotel to stay at and would have no hesitation in staying there again when I visited Queenstown.

Awesome place to stay. Just out of the busy town area but close to all the action. Lovely views of the lake and very comfortable. Staff were really lovely and helpful. Couldn't have asked for a nicer stay. Thank you.