Sofitel Queenstown Hotel and Spa 5성

고객 평점 (ALL 평가) 4.6/5 915 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, 뉴질랜드

호텔설명

호텔 추가 정보

  • Central location in Queenstown’s dining, shopping and adventure district

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
뉴질랜드

GPS:-45.031318, 168.658901

전화
팩스 +64 3 450 0046

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  915 리뷰

TripAdvisor 평가  4.6/5  2,013 리뷰

2025으뜸 시설

Nice place but terrible service

트립어드바이저 평점 2.0/5

N3506QXjoep TripAdvisor 인증 리뷰

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

고객 평점 3.0/5

Eunha L. 가족 - 전체(All) 통지 확인

위치는 좋습니다. 플래티넘 멤버로 룸이 여유가 있음에도 불구하고 도로바로 앞 뷰의 방을 배정했네요? 라운지 방식도 좀 불편해요 음식도 별로

Old French Charm meets Contemporary

트립어드바이저 평점 5.0/5

wockinwod TripAdvisor 인증 리뷰

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Bonjour / Kia Ora wockinwod, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your Junior Suite and the views it offers, as well as the comfort of your bedroom and the spacious bathroom. I’m glad that you were able to enjoy our Club Lounge experience and that Federico made your visit extra special. I will be sure to pass on your kind words to him—it’s always wonderful for the team to know their efforts are appreciated. We also appreciate your honest feedback regarding the air conditioning in your room and the booking hiccup with the hammam. Please rest assured we have shared your comments with the relevant departments to ensure a seamless experience for our future guests. It was a pleasure having you with us, and we hope to welcome you back to Sofitel Queenstown soon for another memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

A five star hotel this is not

트립어드바이저 평점 3.0/5

vb43 TripAdvisor 인증 리뷰

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

Cozy hotel a stones throw from ferg burger

트립어드바이저 평점 5.0/5

436nicholasm TripAdvisor 인증 리뷰

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 407 리뷰 9.5/10 위치
  • 500 리뷰 7.6/10 객실
  • 630 리뷰 9.2/10 서비스
  • 10 리뷰 1.7/10 인터넷 가격
  • 124 리뷰 8.6/10 조식
  • 95 리뷰 7.7/10 청결도

Powered by Trustyou

주변에 있는 다른 시설

퀸스타운 지역 모든 호텔