Sofitel Queenstown Hotel and Spa 5성

고객 평점 (ALL 평가) 4.6/5 861 리뷰

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Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
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Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, 뉴질랜드

호텔설명

호텔 추가 정보

  • Central location in Queenstown’s dining, shopping and adventure district

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

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호텔 위치

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
뉴질랜드

GPS:-45.031318, 168.658901

전화
팩스 +64 3 450 0046

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  861 리뷰

TripAdvisor 평가  4.6/5  2,008 리뷰

2025으뜸 시설

Needs consistency to stand out

트립어드바이저 평점 4.0/5

Jenni K TripAdvisor 인증 리뷰

This was an interesting stay with a mix of failures and wins. Let’s start with the failures first. 1. I tried to book using the app. Tried three times and each of the three times the bookings crashed I tried the fourth time using the actual Accor app finally made it through I then rang the hotel direct the next day to make sure that they had received my reservation. In the meantime the other three that had supposedly crashed did in fact go through which then had to be manually cancelled by me on the app. 2. A few days before arriving a call sent us a upgrade email with which I accepted the $150 spa offer for $200 worth of credit. I then went on their spa website to try to book my spa - again the site failing the three times I tried, giving me a triple two error message and advising me to contact the hotel direct. I ended up taking screenshots and sending these to Harriet (who I have been dealing with that reservations to see if she could book it in for me) Having not heard from her by the next day we walked to the Sofitel ourselves and I sat down with a lovely lady at the reception who then booked the spa treatments for me. 3. Check-in day was relatively uncomplicated and quite quick. We were upgraded as per my Platinum status (hubby is Gold) to a Junior Suite We had moved from the St Moritz M Gallery hotel down the road to this Sofitel hotel and we’re expecting great things) We have stayed multiple times at the Saint Moritz M Gallery and experienced their majestic Alpine suites that overlook Lake Wakatipu., So we know what good looks like. Upon entering our room 322 I was very disappointed. The room was empty, stark and devoid of any personality or warmth. Nothing like the photos you see on the Accor website. I felt like we had been given the “two dollar shop version” of the junior Suite Now, I’m deciding to move the bolster cushion that was on the bed I uncovered a dead spider. I yelled out to my husband to come quick as I snapped a couple of photos and asked him to pick the thing up off the bed and throw it out the window. That was it I had had enough. We went downstairs to enjoy our canapés and whilst there I said to my husband I’m not happy I’m going to have a talk to reception. Now for the wins 1. With a mixed heritage of Italian and Asian, I can be quite forthright, sometimes frankly to the point of rudeness, if I feel like I’m getting the runaround. I explained my misgivings to the young lady at the counter who promptly probably handed me over to her manager Paul . Paul listened quietly while I explained everything out to him and I asked him to have a think about “what you can do to fix our issue for us” True his word Paul came and saw me about 15 minutes later and said he had sorted something out and once we were finished our canapes, to come and see him and he would direct us next on where to go. We met Paul who took us to room 428. This room was divine! Well presented, well fitted out, the room had warmth, it had ambience, it had what I was expecting of a Sofitel suite! Paul helped to move our clothing and luggage to the new room and later sent up a plate of cheese to our room. To say this young man went above and beyond would be an understatement. He listened calmly to my concerns and he addressed them in a way that made me realise that he knew how important those concerns were to me - and therefore how important the fix needed to be. Paul is an exemplary team member. He is an asset to your team - look after this young man. 3. The spa. Wow. I mean, wow. The best $280 I’ve spent to treat me, for a long time. Just book you won’t regret it 4. As a platinum member, we were invited to enjoying afternoon tea between 3pm-5pm which we did and later on the canapés and drinks between 5-7pm. We indulged each night we were there & the offerings were different especially the canapés each night - food was great. 5. Breakfast can be extremely busy and given the small footprint of the restaurant probably a good idea to time your stay well. The pastries were to die for so soft and yummy. The rest of the available fear including the hot and cold selections were as buffets go like a buffet. Their coffee is exceptionally smooth and strong. I do recommend that! Overall I would grade this stay as definitely being inconsistent. There’s definitely room for improvement across not only the hard product offerings, the technology offerings but also the team members and how each person did or didn’t interact with the patrons. My stay will be a little coloured given that we have stayed before at the St Moritz M Gallery down the road. In discussion with my husband, we believe though the Sofitel is ranked as a higher luxury hotel, is in fact the inferior hotel to the ST Moritz M Gallery . We base that on the fact that the warmth ambience at check in, the textures and colours of the fabrics used, the devine smells, the proactive team and the quiet luxury of the St Moritz M Gallery is in complete contrast to the starkness that came through in the Sofitel hotel once you left the lobby area. If they can replicate the graduer of the lobby area into the rooms then the Sofitel will be a five star hotel, that can boast IT IS a five star hotel

Honest review

트립어드바이저 평점 4.0/5

Brad D TripAdvisor 인증 리뷰

I recently stayed at Sofitel Queenstown and was disappointed with several aspects of my visit. The mattress in my room was old and uncomfortable, and there was constant noise from the room above, which made it difficult to get proper rest. Housekeeping really needs improvement. Our room wasn’t made up until around 3–4pm, even though we had been out all day. There were also plates of food left outside the room opposite mine for over 12 hours, which was surprising and not acceptable for a hotel of this standard. However, I have to say the staff were absolutely amazing — from the front-of-house team to the wait staff. They were friendly, welcoming, and genuinely helpful throughout our stay. Their service was easily the highlight of the experience. The location is fantastic and the staff are wonderful, but the hotel itself needs to address the housekeeping and room quality issues to match the level of service provided.

10/10

트립어드바이저 평점 5.0/5

WeekendsWithHubby TripAdvisor 인증 리뷰

An immaculate stay. Checking in, the keen and friendly agent went over and above to get me everything I needed. I had a BLISSFUL one-hour massage in the spa with La-arni - she’s a miracle worker and really made my stay! Clean, modern rooms and fast WIFI. Top marks! Thank you to everyone who made my stay special.

Disappointing

트립어드바이저 평점 3.0/5

Dale S TripAdvisor 인증 리뷰

The European style hotel room is small and has just the basics. However, the shower was not working (no hot water) and it required a plumber to repair it – after we had to leave for our dinner reservation.

Bonjour / Kia Ora dales786, Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the issue you experienced with the shower and that this impacted the comfort of your stay. This is certainly not the standard we aim to provide, and I understand the inconvenience caused, especially with your dinner plans. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to ensure such issues are identified and resolved promptly before our guests arrive. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Great stay!

트립어드바이저 평점 4.0/5

travellerKHN TripAdvisor 인증 리뷰

The Sofitel Queenstown is in a fantastic location — right in the heart of town and within easy walking distance to everything. You really can’t beat the convenience. Parking, however, is on the pricey side at $50 per night, You can find cheaper on your own. Check-in was flawless, and the service throughout our entire stay was exceptional — staff were friendly, attentive, and made everything effortless. Our room was big, spacious, and looked recently renovated. The bathroom TV was a nice touch and added a bit of luxury. The main downside was our balcony. While it was huge, it opened directly onto a public walkway. There was no furniture on it, which I assume is because anyone could easily jump the small gate. It also felt a bit awkward having people able to see straight into our room — some frosted glass or glazing would go a long way. We ended up keeping the blinds closed the entire time for privacy. We visit Queenstown often and usually stay elsewhere, but decided to splurge on the Sofitel this time. While it’s a lovely hotel with great service and a perfect location, some of the cheaper stays we’ve had have been just as enjoyable.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 377 리뷰 9.5/10 위치
  • 475 리뷰 7.8/10 객실
  • 601 리뷰 9.2/10 서비스
  • 11 리뷰 2.9/10 인터넷 가격
  • 157 리뷰 7.6/10 분위기
  • 117 리뷰 7.9/10 조식
  • 91 리뷰 7.1/10 청결도
  • 51 리뷰 6/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.