Sofitel Queenstown Hotel and Spa 5성

고객 평점 (ALL 평가) 4.6/5 727 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

호텔설명

호텔 추가 정보

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

숙박

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호텔 위치

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

전화
팩스 +64 3 450 0046

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  727 리뷰

TripAdvisor 평가  4.5/5  1,978 리뷰

2024으뜸 시설

Location is king but experience depends on the room and view

트립어드바이저 평점 3.0/5

ZZ Q TripAdvisor 인증 리뷰

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Woeful breakfast restaurant - unhygienic to the maximum

트립어드바이저 평점 1.0/5

gourmetbec Couples - TripAdvisor 인증 리뷰

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Fabulous Hotel in a Fantastic Location

트립어드바이저 평점 5.0/5

Long T Couples - TripAdvisor 인증 리뷰

Thoroughly enjoyed our stay here, right on the steps leading to the Gondola and so close to fine dining as well as casual eateries, including Feegburger! The hotel facilities are just great, the service excellent.

Bonjour Long T, Thank you for your wonderful review! We’re thrilled to hear that you thoroughly enjoyed your stay and found our location so convenient for exploring the area, including the Gondola and the fantastic dining options nearby. It’s great to know that you appreciated our facilities and received excellent service during your visit – our team works hard to ensure every guest has a fabulous experience. We hope to welcome you back soon for another memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Location location.

트립어드바이저 평점 5.0/5

Paddler_448 TripAdvisor 인증 리뷰

Thoroughly enjoyed my stay here. Staff were pleasant and welcoming. The room I had been renovated. Room was comfortable and clean. Breakfast was included with the accomodation and did not disappoint. Handy location, numerous eating establishments within walking distance.

Bonjour Paddler_448, Thank you for your wonderful review! We're delighted to hear you enjoyed your stay and appreciated our renovated rooms, welcoming staff, and breakfast offerings. It’s great to know our location worked well for you, with so many dining options nearby. Your kind words inspire us to keep providing exceptional experiences, and we hope to welcome you back soon for another comfortable and memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Beware of loose communication

트립어드바이저 평점 3.0/5

desb211 가족 - TripAdvisor 인증 리뷰

Overall, a nice and comfortable hotel to stay at, in a nice location in QT city. However, experience was somewhat soured at checkout. Upon checkin I was informed that I was eligible to a 20% discount on spa treatments over 1 hour long with my Accor plus membership. Hence, booked a 3 hr package, only to find out at checkout that packages were suddenly not included in this deal - maybe this could be better communicated by staff.

Bonjour desb211, Thank you for sharing your feedback, and we’re delighted to hear you enjoyed your stay and our location. We sincerely apologize for the miscommunication regarding the spa discount. The terms of the offer, including package exclusions, are outlined in the welcome letter provided to members, but we regret any oversight during your spa booking experience. Your comments are invaluable, and we’ll ensure our team is more diligent in clarifying these details moving forward. We hope to have the opportunity to welcome you back and provide a seamless experience. Kind Regards, Pradnya Lohate Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 320 리뷰 9.3/10 위치
  • 403 리뷰 7.8/10 객실
  • 501 리뷰 9.2/10 서비스
  • 8 리뷰 1.6/10 인터넷 가격
  • 133 리뷰 8.3/10 분위기
  • 110 리뷰 8.1/10 조식
  • 96 리뷰 7.5/10 청결도
  • 61 리뷰 5.7/10 가격 대비 가치

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주변에 있는 다른 시설

Queenstown 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.