Sofitel Queenstown Hotel and Spa 5성

고객 평점 (ALL 평가) 4.6/5 740 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

호텔설명

호텔 추가 정보

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

숙박

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호텔 위치

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

전화
팩스 +64 3 450 0046

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  740 리뷰

TripAdvisor 평가  4.5/5  1,981 리뷰

2024으뜸 시설

Sofitel Queenstown- very convenient and helpful staff

트립어드바이저 평점 5.0/5

Lili W TripAdvisor 인증 리뷰

We had a nice stay at the Queenstown Sofitel. The location is very convenient and the staff very helpful. We'd like to specifically thank your Concierge Shane. He was extremely helpful and knowledgeable. Every question we asked, he was able to answer. Every recommendation he made was excellent. We even called him while we were out-and-about, for additional info. He is a wonderful asset for your hotel. Would also like to say that your housekeeping staff was also very nice. When they came to clean our room, it was not a convenient time. They happily said they would come back. When they came back, we were busy with something, and they offered to come back again. Thank you! The housekeeping staff was very flexible and considerate. Get Outlook for Android

Great

트립어드바이저 평점 5.0/5

soph1407 Couples - TripAdvisor 인증 리뷰

Received wonderful service and were treated so kindly by all of the polite staff. The room was lovely and had the comfiest bed. The location couldn't be any more perfect, and the amenities were fulfilling, with everything you could ever need right there in the building. 

Location is king but experience depends on the room and view

트립어드바이저 평점 3.0/5

ZZ Q TripAdvisor 인증 리뷰

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Bonjour zzq2024, Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our central location, the convenience of being close to Queenstown's attractions, and the comfort of the spa bath after a day of exploring. It’s also great to know you appreciated the essentials in our gym, though we apologize for the inconvenience with the access key. We sincerely regret the areas where we fell short of your expectations. Your comments about the toilet pressure, Wi-Fi issues, and the air conditioning instructions have been noted, and we will work on addressing these matters promptly. Additionally, we are sorry for the oversight with housekeeping leaving the curtains open and the lack of modern TV functionality. Your suggestion for more thoughtful details is valuable, and we will take this into account as we strive to enhance our guests' experiences. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an improved and memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager

퀸스타운 최고의 위치+ 사우나,스파 & 친절한 직원들!!

고객 평점 5.0/5

Junhee 가족 - 전체(All) 통지 확인

가족 여행인데 첫날부터 사우나 시작으로 피로를 확 풀었네요. 스파 월풀시설도 훌륭하고 조식도 만족했어요. 사실 떠나기 싫었음;; 뉴질랜드 머무는 동안 서비스도 최고의 호텔이에요. 컨시어지도 언제가 반겨 주셨고 무거운 짐들도 웃음을 잃지않고 다 들어주셨어요. 2층 스테이크 하우스가 유명하다는데 이번 여행에 못갔기에, 다음번 여행은 소피텔에 묶으러 갈정도로 만족하고 갑니다!! 레스토랑 직원들과 리셉션, 컨시어지, 룸서비스 덕분에 모두 즐거운 추억 쌓고 가요^^ 바로 코앞에 퍼그버거도 있어서~ 고민없이 강추!!

Woeful breakfast restaurant - unhygienic to the maximum

트립어드바이저 평점 1.0/5

gourmetbec Couples - TripAdvisor 인증 리뷰

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Bonjour gourmetbec, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the deeply disappointing experience you encountered during your visit to Leftbank. The incident you described does not reflect the high standards of cleanliness, hygiene, and service we strive to maintain at our hotel. We are incredibly disheartened to hear about the unhygienic practices you observed and the lack of urgency you felt from our team in addressing your concerns. Your observations have been shared with our management and training teams, and we are conducting a thorough review to ensure such incidents are not repeated. Immediate steps are being taken to retrain our staff, reinforce proper hygiene protocols, and enhance supervision in our dining areas. As a valued Accor Platinum and Diamond member, your loyalty and trust mean a great deal to us, and we deeply regret failing to meet your expectations. We understand how this has impacted your perception of us, and we would appreciate the opportunity to regain your trust. Please feel free to reach out to us directly so we can address your concerns further and make amends for your experience. Thank you again for bringing this to our attention, and we hope you will consider giving us another chance in the future. Kind Regards, Pradnya Lohate Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 325 리뷰 9.3/10 위치
  • 416 리뷰 7.7/10 객실
  • 513 리뷰 9.2/10 서비스
  • 9 리뷰 3.1/10 인터넷 가격
  • 137 리뷰 7.9/10 분위기
  • 114 리뷰 8/10 조식
  • 97 리뷰 7.9/10 청결도
  • 58 리뷰 5.9/10 가격 대비 가치

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주변에 있는 다른 시설

Queenstown 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.