Breakfree Royal Harbour 4 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 579 recensioni

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Descrizione

I plus dell'hotel

  • Ubicato nel cuore di Cairns

  • Vicino all'iconica laguna Esplanade

  • A 5 minuti a piedi dal Reef Fleet Terminal

  • Circondato da ristoranti, bar e negozi

  • A poca distanza a piedi dal casinò Reef

Le nostre sistemazioni

Posizione dell'hotel

Breakfree Royal Harbour

60 Abbott Street
4870 Cairns
Australia

Coordinate GPS:-16.92034, 145.77626

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Centro fitness
  • Wifi
  • Aria condizionata

Piscina

Cool off with a dip in the swimming pool and relax on the sun lounges beneath the covered decks.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  579 recensioni

Giudizio TripAdvisor  4.0/5  1.126 recensioni

Certificato d'eccellenza 2023

Central location, nice views

Punteggio Tripadvisor 4.0/5

Hamish F Recensione certificata TripAdvisor

Perfect location right above Cairns Night Markets. Hotel is fairly dated (still using keys) but room was quite satisfactory and bed was comfortable. Nice view over Esplanade Lagoon and Trinity Inlet.Price was probably a little more than expected considering the age of property and lack of amenities. No restaurant or bar.

Dear Hamish, Thank you for your feedback. We are delighted to hear that you enjoyed our central location and the nice views from your room. We appreciate your comments regarding the room comfort. We will take your thoughts on board regarding the property's age and pricing. We hope to welcome you back soon. Best regards, Sophie Owen General Manager

Terrible Hotel, stay elsewhere

Punteggio Tripadvisor 1.0/5

Paul R Recensione certificata TripAdvisor

Room not clean, broken glass on floor. Some lights not working. Not given correct details to be able to access internet on check in and when discovered out of hours staff will not set up. "will have to wait till morning or spend my own money on data"

Dear Paul, We sincerely apologise for the inconvenience you experienced during your stay. Cleanliness and maintenance are our top priorities, and we are disappointed to hear about the issues you encountered. We will address these matters with our team to ensure they are rectified promptly. Regarding internet access, we will reinforce our procedures to provide accurate information at check-in. Thank you for bringing this to our attention. Best regards, Sophie Owen BreakFree Royal Harbour Cairns

Great position but not a 'one bedroom'

Punteggio Tripadvisor 3.0/5

Lynette M In coppia - Recensione certificata TripAdvisor

Fantastic position on Cairns Esplanade close to everything, and a great view of the harbour from the balcony. Reception staff very helpful and friendly. I booked a 'One Bedroom Ocean' apartment but it turned out to be a 'Studio' as the bed was located in a large windowless 'alcove' and open to the kitchen and lounge area (the hotel photographs and description failed to indicate this). Although the hotel has definitely seen better days, the studio was quite large, light and airy and the bed comfortable. From my perspective, the two main negatives were the lack of overall cleanliness of the studio (unacceptable in these COVID times) and the shower. This was positioned over a large 70's spa bath and was extremely difficult to get into and very slippery once in (there was only one small handrail too low to help when standing in the bath). An accident waiting to happen. Overall, we enjoyed the 6 nights we stayed in Cairns but will probably opt for another hotel in the same area the next visit.

Dear Lynette, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the fantastic position of our hotel and the helpfulness of our reception staff. We apologise for the confusion regarding the room type you booked and the cleanliness issues you encountered. Your comments have been duly noted, and we will address these concerns with our team. We are pleased that despite the shortcomings, you enjoyed your stay in Cairns. Should you choose to stay with us again, we will ensure a more comfortable experience. Thank you once again for your valuable feedback. Sincerely, Sophie Owen General Manager

Great location. Helpful staff

Punteggio Tripadvisor 4.0/5

JeanR861 In coppia - Recensione certificata TripAdvisor

Pros: Fantastic location. Week day staff are especially lovely and helpful. The hotel is being renovated. Cons: Ours wasn't a renovated one and had a number of maintenance issues (most were fixed after discussion). The spa is deep with shower over it. Not suitable for elderly or mobility impaired and the photos don't show this

Dear Jean, Thank you for your positive review and for highlighting our fantastic location and helpful staff. We appreciate your feedback on the maintenance issues and spa. We hope to welcome you back again one day. Best regards, Sophie Owen BreakFree Royal Harbour Cairns

Panorama bellissimo!

Giudizio clienti 4.0/5

Anonimo Coppie - Avvisi confermati di ALL

Appartamento molto carino posto al 7 piano, con un terrazino che dava proprio di fronte l'Esplanade Lagoon. Pulizia e dotazioni adegauti ai giorni in abbiamo soggiornato. Molto comoda anche la posizione, a piedi sono raggiungibili tutte le principali attrazioni e punti d'interesse.

Signora / Signor V., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso BreakFree Royal Harbour Cairns. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Sophie Owen General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 457 recensioni 9.8/10 Posizione
  • 485 recensioni 7/10 Camera
  • 386 recensioni 8.9/10 Servizio
  • 30 recensioni 4.5/10 Internet
  • 157 recensioni 5.7/10 Pulizia
  • 36 recensioni 7.1/10 Cibo
  • 32 recensioni 9.1/10 Piscina
  • 17 recensioni 3.8/10 Area benessere

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