Mercure Cairns 4,5 stelle

Giudizio clienti (Valutazione ALL) 3.9/5 1.019 recensioni

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Descrizione

I plus dell'hotel

Il Mercure Cairns è perfetto per viaggi di lavoro e di piacere e offre diversi tipi di camere, dalle camere Standard alle camere Family e Spa. Siamo orgogliosi di offrire un servizio accogliente e cordiale e una sistemazione confortevole e conveniente.

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Posizione dell'hotel

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

Coordinate GPS:-16.919012, 145.772888

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Piscina

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  1.019 recensioni

Giudizio TripAdvisor  3.4/5  108 recensioni

While in Cairns and member of Accor....

Punteggio Tripadvisor 4.0/5

vitilon Recensione certificata TripAdvisor

Not bad and cost-effective accommodation option in Cairns. Superb service by the staff but the property is quite run-down and requires some 'love'. Our room was spacious but also a bit 'tired' with dusty ceiling fan and walls, not the best air-conditioner and smart Tv that couldn't connect to the WiFi... On positive side - swimming pool, coffee machine and good shower & beds complimented our stay. Yes, have I mentioned the staff? They are wonderful and most helpful! Thank you!!!

Poor experience

Punteggio Tripadvisor 2.0/5

Johnson R Recensione certificata TripAdvisor

I have stayed in other Mercure hotels before but this one is definitely the worst Mercure so far. - Room was not clean as I found rubbish under the bed on arrival - Restaurant was closed for renovation but no prior notification at all (I could have chosen a different hotel to stay for the convenience) - Stayed for 4 nights in total. There was only one day the bed was made up. No sheets changed for the entire stay. I complained but was told it was due to public holidays. I am not sure if this is a decedent reason as I would also have paid more due to it's public holidays. - The quality and facilities of the hotel is no way near a 4.5 star as it suggests on the website.

Health Hazard

Punteggio Tripadvisor 2.0/5

268janise Recensione certificata TripAdvisor

This hotel should not be operating until the water damage and mold have been abated and completely repaired. Upon walking into the lobby, you are overwhelmed by mold smell to the point of eyes watering, chest tightening, and headaches. We advised the counter staff they should not be working under these conditions. Then we were placed directly above this water damage in room 201 which had been heavily sprayed with air freshener to cover up the smell. During our 3 day stay, the staff removed the plastic in the lobby, and we thought they were starting to work on it, but no, they only replaced it with new plastic. The staff had said it had been like that for 3-4 weeks from a storm. When we looked that up, the storm was more than 5 weeks prior. The Novatel around the corner had some damage as well, however they had properly mitigated and abated and were in the process of putting in new drywall. Do not stay here!

Mercure Cairns

Punteggio Tripadvisor 4.0/5

efilnikufesin-12 Da solo - Recensione certificata TripAdvisor

Rooms are well sound proofed and modestly appointed. Staff were friendly and helpful , if you’re looking for nice room on a medium budget then this it . Overall a pleasant stay . Restaurant is small but capable of good food , I would eat there again .

empfehlenswertes Hotel

Punteggio Tripadvisor 4.0/5

Kathrin S Da solo - Recensione certificata TripAdvisor

Das Hotel liegt wenige Schritte vom Cairns Aquarium entfernt. Esplanade, Hafen, Geschäfte und Restaurants sind ebenfalls schnell erreichbar. Das Personal ist sehr freundlich und zuvorkommend. Early Check-In und Late Check-Out wurden ohne Probleme gewährt. Vielen Dank! Die Superiorzimmer sind neu renoviert, modern eingerichtet und geräumig. Den einen Stern Abzug gibt es nur wegen des Ausblicks auf eine hässliche Mauer. Das House Keeping macht einen ausgezeichneten Job, alles war blitzsauber.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 444 recensioni 8.2/10 Posizione
  • 782 recensioni 6.3/10 Camera
  • 634 recensioni 7.5/10 Servizio
  • 78 recensioni 1.3/10 Internet
  • 346 recensioni 4.8/10 Pulizia
  • 195 recensioni 4.9/10 Cibo
  • 141 recensioni 6.9/10 Atmosfera
  • 138 recensioni 6/10 Rapporto qualità/prezzo

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