BreakFree Aanuka Beach Resort 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.8/5 1.924 comentários

BreakFree Aanuka Beach Resort - Image 1
BreakFree Aanuka Beach Resort - Image 2
BreakFree Aanuka Beach Resort - Image 3
BreakFree Aanuka Beach Resort - Image 4
11 Firman Drive, 2450 COFFS HARBOUR, Australia

Descrição

Extras do hotel

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Evening fire pits to gather around and enjoy.

  • BBQ area and nearby restaurants and bar.

  • 4 Swimming pools (1 heated), 3 tennis courts, a gym and the patrolled Diggers Beach next door

  • Unique meeting facilities.

Nossas acomodações

Localização do hotel

BreakFree Aanuka Beach Resort

11 Firman Drive
2450 COFFS HARBOUR
Australia

GPS:-30.27185496, 153.1399941

Telefone
Fax +61 2 6650 2543

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Traslado
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Propriedade 100% para não fumantes

Café da manhã

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.8/5  1.924 comentários

Classificação no TripAdvisor  4.0/5  4.287 comentários

Service needs improvement

Classificação TripAdvisor 3.0/5

E9420NAandrewd Avaliação certificada TripAdvisor

Great location but service needs some work. Room service is provided every 8 days. Won’t even pick up used towels that started piling in the bathroom. Restaurant had great tasty food but again, some issues with service and timeliness of delivery. In my room WiFi was not working and not available at all

Warning ‼️

Classificação TripAdvisor 2.0/5

Jacqui S Avaliação certificada TripAdvisor

Unfortunately, my stay at Aanuka Beach Resort was far from what I expected for a resort experience. For a resort this size you’d expect a place to store baggage after check-out, unfortunately they didn’t and they put the suitcase against the wall in the reception area. Room 117, a 10 minute walk from the main area and reception, we had to go through a gate which was on a bridge. The gate key would not work and we saw multiple guests have this same issue. Several amenities were either not functioning or in poor condition. The clock had a dead battery, and there was a strong unpleasant odor in the bathrooms. There was also no TV in the upstairs, no downstairs air conditioner, and the windows were very difficult to open and close. The built-in cupboard doors didn't close properly, and blinds were missing pieces. The carpet was filthy, with stains. Furniture looked like it was picked up from curb collection. On top of that, the facility had a significant power outage during dinner peak 6:30 pm until 8:30 pm, and when the power returned, there was an hour + wait for food, with a very limited menu. On a seperate night we ate at the restaurant with an hour wait on a Friday night. The experience felt disorganised, with entrees being served after the main meals. This isn’t the level of service I expect from a resort. The smoked wings were very average and the cheeseburger felt like it was an old burger, however the fish tacos and garlic and cheese pizza were amazing and fresh. Went to order an ice chocolate and iced latte and was told they have no ice cream or cream so it’s just the mix and crushed ice this was mid Saturday morning. Additionally, we had a moth issue in and outside the room and when we requested bug spray by reception, we were told “we are a bit short staffed and they'd look into it”—but never heard back. Terrible reception everywhere although that’s no fault of theirs. Had to ask for the wifi password and then if worked reasonably well. Despite these issues, I will say the lounge area and pool were fantastic, we attended a wedding at the resort and the wedding facilities were exceptional. The main pool was closed for renovations. The breakfast, priced at $39, offered great options, including hasbrowns, mushroom, cereal, toast, musli, fresh juice etc. Overall, this resort is in desperate need of updates to the rooms and better management. For the price, I’ve stayed at caravan parks with better facilities. Customer service was subpar, and the rooms fell far short of expectations. There seems to be a significant effort put into maintaining the beach house, but the rest of the resort just doesn’t measure up.

Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort

Beautiful stay

Classificação TripAdvisor 5.0/5

scam4 Família - Avaliação certificada TripAdvisor

Beautiful accomodation. Room was very spacious and have everything we needed. Lots of activities for the kids. Restaurant attached was beautiful. We loved the beach access. All areas were very clean and tidy. Staff were helpful and friendly.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Breakfree Aanuka Beach Resort

Aanuka

Classificação TripAdvisor 1.0/5

FrequentFlier483818 Romântica - Avaliação certificada TripAdvisor

Both pools were closed as well as the restaurant was closed. Not informed when making booking. As this was a few days to relax and had planned to spend time in the sun by the pool. Breakfast was only ok. Nothing special!

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that the ongoing renovations affected your stay and impacted your holiday experience. We understand how important it is for your vacation to be enjoyable, and we regret that the construction and pool closures caused inconvenience. Please note that we have advertised the renovation works on all our websites to inform our guests in advance, and we always strive to keep these updates clear. However, we recognize that the actual impact of these works can be more significant than anticipated. We genuinely appreciate your understanding during this period, and we would love the opportunity to welcome you back once the renovations are complete. We’re confident that the improvements will enhance your experience, and we hope to exceed your expectations in the future. Thank you again for your feedback, and we hope to have the pleasure of hosting you again soon. Kind regards Aanuka Beach Resort

À éviter totalement

Classificação TripAdvisor 1.0/5

Westide Romântica - Avaliação certificada TripAdvisor

Expérience affreuse : chambre minuscule / wifi inexistant / piscine mal entretenue et pas de linge (je constate que les gens ont leur propre linge !!!)/ restaurant fermé ! Bref nous repartons plus tôt que prévu et tant pis pour la réservation déjà payée !

Thank you for your feedback. Mobile and internet coverage is limited due to the location. We do recommend closing any apps or programs, not in use, to speed up the experience.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 904 comentários 8.4/10 Localização
  • 1.602 comentários 5.3/10 Quarto
  • 904 comentários 6/10 Serviço
  • 243 comentários 1.4/10 Wifi
  • 785 comentários 6.7/10 Comodidades
  • 607 comentários 3.4/10 Comida
  • 562 comentários 4.4/10 Limpeza
  • 477 comentários 5.7/10 Piscina

Com a tecnologia Trustyou

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.