Novotel Suites Shanghai Hongqiao 4 نجوم

ملاحظة Tripadvisor 3.5/5 14 أراء

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Novotel Suites Shanghai Hongqiao - Image 1
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No 1583 Huqingping Road, Qingpu District, 201702 SHANGHAI, China

الوصف

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Suites Shanghai Hongqiao

No 1583 Huqingping Road, Qingpu District
201702 SHANGHAI
China

نظام تحديد المواقع العالمي (GPS):31.17254, 121.299797

الهاتف
فاكس +86 21 5339 1189

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

EXCHANGE

Located adjacent to the lobby, the restaurant offers breakfast as well as All Day refreshments and drinks in modern surroundings. Guests can enjoy culinary delights, while taking time out from their busy agendas.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

تقييم TripAdvisor  3.5/5  14 أراء

Great choice for a family to stay!

ملاحظة Tripadvisor 5.0/5

888gss العائلات - تقييم TripAdvisor المعتمد

We stayed here for 3 nights. The suites are very spacious and layout is duplex. The rooms and bathrooms were absolutely clean. I recommend this hotel to big family for a comfortable stay. The hotel is connected with a mall which has some nice cafes, restaurants, supermarket and a movie theater too. Just behind the hotel, there is also a nice street called Lidoway which is good for a walk with lots of cafes, restaurants around.

Spacious Rooms!

ملاحظة Tripadvisor 4.0/5

NomadGargi العائلات - تقييم TripAdvisor المعتمد

We travelled as family with a toddler and stayed for a night only. Room: Must say we really enjoyed the neat, well designed and spacious room (Superior suite with 1 King bed) Service: We weren't very satisfied with the check-in. The staff at the reception was rather dry and to the point. Had some difficulty with communicating in English. Breakfast: Didn't try. We just ended up buying some cereal, milk and fruit from the supermarket in the nearby complex. Location: Just as you exit the door from the breakfast restaurant you enter into a complex where you can find few restaurants, shops and supermarket. Airport and Railway station is a short 5/10 mins taxi ride from the hotel.

Dear Nomad Gargi, Thank you very much for chosen to stay at Novotel Suites Shanghai Hongqiao and appreciate that you have taken the time sending us your review. All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. The points you were not satisfied with fully, I have addressed to manager concerned to making sure that we work on adequate improvements and meeting your needs and expectations better in future. We are excited welcoming you back again in very near future. Sincerely, Amanda Liu

Great Suits good Breakfast

ملاحظة Tripadvisor 4.0/5

TheSudhir المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I'd have loved to write great breakfast too but they still have a lot of scope for improvement in Food taste. Sausages were dry, Fried rice was very average and so was the overall breakfast experience. When it comes to room, Housekeeping and service, They get 200 marks out of 100 Very spacious, very well designed rooms with lots of space and big bathrooms. They set up a nice standard of SPACE for hotel industry.

Dear Valued Guest, In name of the entire team at Novotel Suites Shanghai Hongqiao, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the TripAdvisor community. I will share your comments with our team. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. From your ratings I do understand that during your stay you have experienced challenges with the breakfast food taste. Please be assured that in the near future we have in the breakfast quality for making sure that we meet your expectations and needs better in the future. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely, Amanda Liu General Manager

Multiple stays at Novotel suites

ملاحظة Tripadvisor 3.0/5

BenoitN101 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I stayed multiple times at the Novotel Suites Hongqiao since it was open. There are points I could accepts at the beginning but that I cannot anymore. • It’s an international hotel and almost no one speaks a word of English, it’s very difficult to ask for anything. • It’s the only Accor hotel I know that has no international TV channel on offer! Just one Chinese channel in English. This is totally unacceptable. • They have apartment and there is almost no equipment in them. Not even a cutting board, a decent knife or even a towel… • The mattress is of very low quality. • You receive a drink voucher being a platinum member but it’s almost impossible to redeem it. • The quality of the breakfast is very low, the juices are awful, no one speaks English…

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. I also have shared your comments with management concerned, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amanda Liu General Manager

The hardware is not up to expectations

ملاحظة Tripadvisor 3.0/5

psthekid المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Saw this new hotel via Expedia, and decided to give a try. At the time of arrival, the staff was very friendly, and helpful. This did well maintain the service culture of the Accor group. After settle in the room, my trip of surprises starts; This hotel they only serve food until 1800hrs, and yes, you get get food from a local shopping centre right outside, and they close at 2100hrs. Of course, one can always relay on APP similar to UberEat. By the way, there wasn’t a bar around in the evening as well. Next morning, after I got up, and about to take shower, and realize the hot water took over a minute before it decided to start, great to start the day with a cold shower. Last but not the least, the door lock finish off my stay by terminates my entry 8 minutes before 12:00, Still, I have to say, the staff who serve me was very nice again. As a international class hotel, I really felt that these minor happening should be handle, and do something about it

Dear psthekid, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always encourage our guest to discover the delicous cuisines in the Lidoway town which is 10 minutes walking distance next to us, as our restaurant closed at 18:00, and for the shower and the door lock, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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