Sehr geehrte Damen und Herren, / Lieber Gast, vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir haben uns sehr darüber gefreut, dass Sie mit der Sauberkeit unseres Hotels, dem Komfort Ihrer Zimmer und insbesondere mit dem unermüdlichen Einsatz unseres Reinigungsteams zufrieden waren. Ihre Lobworte und Ihre Wertschätzung für die Arbeit unserer Mitarbeiter leiten wir sehr gerne an das entsprechende Team weiter. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Die Hotelleitung

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our central location, comfortable beds, friendly staff, and the convenience of our garage parking. At the same time, we sincerely apologize for the noise disturbance you experienced due to other guests during your stay. We always strive to provide a peaceful and relaxing environment for everyone, and we deeply regret that this negatively affected your rest. Please rest assured that our team is always available at the front desk to address such issues immediately if notified during your stay, so we can take the necessary steps to ensure our guests' comfort. We hope to have the opportunity to welcome you back in the future and provide you with a much more restful experience. Sincerly

"Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Ibis Styles Bomonti. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us." Sincerely, Engin Sarar Front Office Manager / Ön Büro Müdürü

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Engin Sarar Front Office Manager / Ön Büro Müdürü

Lieber Ahmet Koç, Zunächst einmal möchten wir uns dafür bedanken, dass Sie sich für das Ibis Styles Bomonti Hotel entschieden haben. Ich möchte Ihnen mitteilen, dass Ihre Bewertung und Ihre Kommentare für uns sehr wertvoll sind. Wir sind bestrebt, unsere Servicequalität zu verbessern, indem wir die Anforderungen der Marke im Bereich Frühstücksservice übertreffen. Wir freuen uns schon jetzt darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Berk Hüseyinoğlu Asisstant Front Office Manager

Dear S. Thank you for taking the time to tell us about your experience at the ibis Styles Istanbul Bomonti. We are sorry that your experience did not meet your expectations. At Ibis Styles Istanbul Bomonti, we strive to provide a superior service experience for every guest ; therefore your feedback is very important for us. When I check your reservation details , we found out that the reservation type was supposed to be under guarantee by a credit card which need to be available to be prepaid before check in . Unfortunately when we tried to charge your CC atleast for a night , the payment process was unsuccesfull. And in such cases we are sending E mail or SMS ( via whatsApp ) to reach the guest as we applied the same process on your reservation . Although we have cancellation right to cancel the reservation untill 18:00 PM , we waited for you untill 20.30 PM Dear S.. Howewer we had to cancel your reservation. And when you arrived to the hotel we were still ready to assist you for your accomodation. There was few differences between the old reservation and the new walk in reservation which is very normal just because of available room types and the rates. We are feeling sorry you felt disapointed and you rated us very low rate . Thanks for answering questionnaire answers Dear S.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Operation Manager Serkan KAPLAN

Dear Helmut First of all we would like to remind you that we are sending invoices with a special program which send auto e mails and invoices receipts. That's the reason we could not know you were looking for your invoices. We have seen only 1 e mail on Tuesday you have requested your receipts and we tried to reply e mails on same days or next days as soon as possible. Could you please check your inbox again. We are sorry your accomodation didn't meet your expectations. However we would like to see you soon and we would like you to give us a chance to serve you a better accomodation services. With our Best Regards Sincerely Front Office Manager