Hotel Chadstone Melbourne - MGallery 5 sterren

My favourite hotel in Melbourne located next to chadstone shopping centre. A hotel with personality, elegance and glamour. I feel very comfortable and relaxed every time I’m visiting this hotel.the bar at roof top is great.

Zero chance of ever going back, not even for free. Stayed to attend a friends wedding and was treated like a second class citizen. For the expense, you would hope to have a degree of courtesy. Asked the concierge to book a cab, didn’t, asked agin, gave it to someone else. Queued for breakfast and had people “bought around us”. Questioned the que and was ignored. Luxury, not likely.

This was our first time staying at Hotel Chadstone so we had no expectations however we loved our stay and will most definitely be coming back. Staff across the board were friendly and professional from a seamless checkin to drinks at the bar and dining at the on-site restaurant. We opted for the Delixe room on the 8th floor. The room itself was spacious with stunning interiors and the bed and pillows provided us with an incredible sleep. We loved the view across the city and Bay Area, a unique perspective giving the surrounding suburbs are so flat. The rooftop bar is a must for a pre or post dinner drink with delicious cocktails and would be a prime location to watch the sunset. Dining wise we were happy with the quality of the food both at the restaurant and the buffet breakfast. The buffet breakfast is not mind blowing but the variety and quality of the food is reasonable. Areas for improvement: - swimming pool : it’s a small area and staying on a Saturday was constantly packed with kids (even at 9pm). The high turnover meant it wasn’t as clean as it should be so higher cleaning turnover and removal of food trays / crumbs alongside a dedicate adults only time would improve our experience - on-site parking: is within the parking complex, and can get chaotic. This was worsened by the poor signage and having to ask multiple traffic control operators how to get to the self parking area. Some clear signs would make this experience much better

Terrible. Checked in at 2.30pm and still didn't have access to thr room by 4pm. They sent us to the pool to wait, but as we walked in the door the pool was shutting for maintenance. Back sown to the lobby and after watching the long check in queue for an hour, flagged a staff member walking by who checked and said we would have to join the queue to get our keys as they couldn't push us to front of line. What am absolute shambles.

What a way to do Chadstone. I grew up near the shopping centre and remember it when it was just an arcade with Myer, a few shops and a bowling alley. Over the years I have visited often, perhaps not so much now we live in country Victoria. So my daughter had an appointment on the Friday, I suggested we go to ‘Chaddy’ and rather than the long drive home, let’s stay. It did not disappoint. With on site underground parking, we could forget about the car, but close enough to drop some purchases off. The room with two large beds was sumptuous and breakfast the next morning very good. Definitely stay there again.