Novotel Melbourne Glen Waverley 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.721 beoordelingen

Beste prijs
garantie
Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australië

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Er is momenteel geen roomservice beschikbaar

  • WiFi, werkruimte, 32" media-hub TV

  • 7 veelzijdige ruimten voor evenementen

  • Op 2 minuten van het station, 35 minuten rijden naar de stad

  • Eetgelegenheden, winkels en een bioscoop in de buurt

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Onze accommodaties

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Hotel locatie

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australië

Gps:-37.881154313213116, 145.16462392521382

Telefoon

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

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Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.721 beoordelingen

TripAdvisor score  4.5/5  1.308 beoordelingen

Amazing Place to Stay

Tripadvisor-waardering 5.0/5

Patskie28 Zaken - Gecertificeerde beoordeling door TripAdvisor

The staff on the welcome are amazing, service staff will go the extra end to look after you, The rooms are extremely clean and well-presented. The staff will always go the extra mile to look after you.

Dear Guest, Thank you for your heartening review! We're delighted to hear that you had an amazing experience with our welcoming staff. Our team takes pride in going the extra mile to ensure our guests feel well taken care of. It's fantastic to know that you found our rooms extremely clean and well-presented. Maintaining a comfortable and spotless environment for our guests is a top priority for us. Your kind words motivate us to continue delivering exceptional service. We appreciate your feedback and hope to welcome you back for another memorable stay. Warm regards, Ashan Abeykoon General Manager

The worst hotel experience ever, should be rated 2 stars (Max)

Tripadvisor-waardering 1.0/5

james a Gecertificeerde beoordeling door TripAdvisor

The worst hotel experience ever, should be rated 2 stars (Max). I was in Melbourne for eye surgery, so I thought I would treat myself. WORST mistake ever, Accor is a sub standard chain and cares only about getting as much money out of you as possible. First, I arrived back after lunch with my eye bandaged after 2 hours of surgery, only to find someone DRILLING into the wall next room. Rang reception who told me "don't worry, he should be finished in half an hour"....The room, smallest fridge I have ever seen, unable to put half a small pizza box in there, Boring decor, too cheap to even bother putting a print on the wall. No cutlery, plates etc, not even a saucer. This is all designed to make you spend money at their bar & restaurant. Ordered room service, they said 15 minutes so went to take a shower, came out to find phone ringing. They had already brought up the sub standard burger after 5 minutes, I didn't answer so they took it away. Then brought the SAME burger & fries back, lukewarm & tasteless (cost $25). Unable to plug laptop in to old 70's style plug on "work" table. I wish I had gone to a nice motel like I normally do, at least they don't charge you $25 a day to park your car, Very very disappointing, I will NEVER stay at an Accor place again. Not even 3 stars.!!

Dear James, Thank you for your review from your recent visit to Novotel Melbourne Glen Waverley. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations when staying with us. I apologise for the maintenance works that was happening during your stay, unfortunately during the day was the only time these works could be actioned and it was emergency works for safety reasons however, we did cut them short for you. In relation to additional amenities in the rooms such as cutlery places etc, please let our team know if you require any additional amenities in your room and we will be happy to provide these. I am very sorry if we let you down on this occasion in regards to your room service, I will share this feedback with our Director of Food and Beverage. We appreciate your input regarding the parking charges, and we apologise for any disappointment this may have caused. Our parking fees are in line with the local market and helps us maintain and improve our parking facilities for the convenience of the guests. Nevertheless, we understand your perspective, and we will take your feedback into consideration as we constantly evaluate our services. Thank you again for sharing your thoughts.

Ticks the boxes, but maintain low expectations to avoid disappointment.

Tripadvisor-waardering 3.0/5

StuartBal Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Pretty basic. Rooms are lovely. But common and shared facilities feel like it was once a nice hotel, but aging. Felt a little like someone’s hobby as a hotel. Ticks all the Novotel boxes, but only just. Pool is very basic. Watch out for the car parking. The car park was designed by someone who has never driven a car. It is weirdly tight. And charging $25 for parking is outrageous this far out of the CBD. Room service was excellent. Just remember that there is an unusual service charge “on top” of the price list.

Dear Stuart, Thank you for sharing your insights regarding your recent stay at Novotel Melbourne Glen Waverley. We appreciate your honest feedback and regret any disappointment you may have experienced. We take your comments seriously and will certainly review the areas you highlighted for potential improvements. We are glad to hear that you found the rooms to be lovely, as we strive to provide a comfortable environment for our guests. However, we apologise for any perception of aging in our common and shared facilities. Our team is committed to ensuring that the entire property maintains the high standards that Novotel is known for. Regarding the pool and car parking, we apologise for any inconvenience caused. We understand your concerns and will assess these aspects to enhance our guests' experience. Thank you again for sharing your thoughts and we hope to welcome you back in the near future. Sincerely, Novotel Melbourne Glen Waverley

Poor service

Tripadvisor-waardering 4.0/5

Visa W Gecertificeerde beoordeling door TripAdvisor

This is a great hotel for business which I have now stayed 8 times where each time staff members are very friendly and courteous. On my last stay I felt the service was lacking. My room I was given was not clean and when I went back to the front desk, the Manager Shiv was not helpful and was very rude to me and would not even listen to what I was saying. I hope the service can pick back up and more training can be given to staff.

Dear Visa, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear you have enjoyed all of your previous stays with us and we thank you for your loyalty. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations, I am thankful you brought your thoughts to our attention so we may improve our services moving forward. I would also like to thank you for your patience as we train new staff members. We hope to welcome you back again soon to Novotel Melbourne Glen Waverley. Thank you for sharing your feedback.

Solid suburban hotel

Tripadvisor-waardering 4.0/5

NushBoo Gecertificeerde beoordeling door TripAdvisor

This is a generous 4 (probably would have been 3.5 if I could) but a decent hotel if you need to be this side of town. It’s never going to be the height of luxury being in this location but my room appeared to be recently refurbished and was clean and comfortable with all modern conveniences, although the bathroom was a bit spartan. Breakfast service was a little chaotic, someone said they were short staffed. Location is handy for trains to central Melbourne, and the Glen shopping centre is 5 minutes walk away and impressive. Also for fellow Brits, Ramsay Street is a 5 minute Uber away!

Dear NushBoo, I appreciate you taking the time to provide feedback from your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and found our hotels location to be a convenient option for you. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We also thank you for the feedback regarding our rooms, I will pass this along to our management team. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Novotel Melbourne Glen Waverley

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 437 beoordelingen 9.3/10 Locatie
  • 729 beoordelingen 7.6/10 Kamer
  • 812 beoordelingen 9.1/10 Service
  • 13 beoordelingen 6.5/10 Wifi
  • 329 beoordelingen 8/10 Netheid
  • 260 beoordelingen 7.8/10 Eten
  • 178 beoordelingen 7.8/10 Ontbijt
  • 55 beoordelingen 7.1/10 Zwembad

Mogelijk gemaakt door Trustyou

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Al onze hotels in Glen Waverley

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.