Novotel Melbourne Glen Waverley 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 1.651 beoordelingen

Beste prijs
garantie
Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australië

Omschrijving

Extras van het hotel

  • Er is momenteel geen roomservice beschikbaar

  • WiFi, werkruimte, 32" media-hub TV

  • 7 veelzijdige ruimten voor evenementen

  • Op 2 minuten van het station, 35 minuten rijden naar de stad

  • Eetgelegenheden, winkels en een bioscoop in de buurt

Onze accommodaties

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Hotel locatie

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australië

Gps:-37.881154313213116, 145.16462392521382

Telefoon
Fax +61 3 8561 2345

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

THE BUTCHERS BENCH

Geniet van een drankje in The Butchers Bench. U kunt kiezen uit allerlei wijnen, bieren, sterke dranken en cocktails. Er zijn ook warme en koude snacks verkrijgbaar uit ons snackmenu.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  1.651 beoordelingen

TripAdvisor score  4.3/5  1.325 beoordelingen

Avis-klantbeoordeling 4.0/5

Bert V. M. Zaken - ALL bevestigde berichten

Alle nodige voorzieningen waren aanwezig om er een aangenaam verblijf V. te maken, inclusief zwembad, sauna en fitness.

Dear Bert, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed a comfortable visit during your business trip and that our facilities— including the pool, sauna and fitness area — helped make your stay pleasant. We also appreciate your positive ratings for our team, check-in, check-out, and booking experience. Thank you as well for your loyalty as an ALL Classic member. We are pleased that your overall experience was enjoyable. We appreciate your constructive feedback regarding the WiFi connection throughout the hotel. Our team is currently reviewing ways to improve coverage in all areas, including transitions between the room floors and breakfast area. Your comments help us prioritise these improvements. We also note your preference regarding room carpets. While we understand that fixed carpet is not ideal for everyone, we are taking guest feedback into account as we plan future refurbishments. Thank you again for your valuable insights and for recommending us. We look forward to welcoming you back for another comfortable stay on your next business trip to Melbourne. Warm regards, James David General Manager

Honestly terrible

Tripadvisor-waardering 1.0/5

Alpha U Gecertificeerde beoordeling door TripAdvisor

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Tripadvisor-waardering 2.0/5

142laurels Gecertificeerde beoordeling door TripAdvisor

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

Tripadvisor-waardering 3.0/5

Melaine H Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

Super amazing as always, but still surprise with new features.

Tripadvisor-waardering 5.0/5

AndrewAustralian Stellen - Gecertificeerde beoordeling door TripAdvisor

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 480 beoordelingen 9.1/10 Locatie
  • 697 beoordelingen 7.9/10 Kamer
  • 815 beoordelingen 8.6/10 Service
  • 15 beoordelingen 5.9/10 Wifi
  • 322 beoordelingen 7.3/10 Eten
  • 286 beoordelingen 8/10 Netheid
  • 212 beoordelingen 7.1/10 Ontbijt
  • 137 beoordelingen 5.8/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.