Dear Serhat, thank you for choosing our hotel and sharing such wonderful feedback! ❤️ We are happy that you enjoyed our convenient location, comfortable accommodation and attentive service. Knowing that your experience inspired you to choose ibis hotels on your future travels is an exceptional compliment to our team. We also appreciate your comment regarding the Wi-Fi speed, which has been shared with our technical team for further improvement. We hope to welcome you again and wish you many pleasant journeys and unforgettable experiences. Kind regards, Mila - General Manager

Dear Mr. Oguz K., Thank you very much for choosing ibis Budget Tbilisi Center and for your wonderful review ❤️ We are happy to know that you enjoyed your stay and appreciated our excellent location, the cleanliness of the hotel and the service provided by our team. It is especially rewarding to hear that, although the room is compact, you found it comfortable and suitable for your stay. Your perfect rating and recommendation mean a great deal to us and motivate our entire team to continue delivering the best possible experience for our guests. We look forward to welcoming you and your family back to Tbilisi in the future. With great respect and kind regards, Mila - General Manager

Dear Mehmet, Thank you very much for taking the time to share such detailed feedback and for choosing our hotel ❤️ We truly appreciate your professional perspective as an architect and understand that the room layout and furniture configuration did not meet your expectations or personal comfort needs. At the same time, we would like to mention that the ibis Budget concept and room design are standardized at brand level and were defined during the hotel’s design and construction stage. As the hotel management team, we focus primarily on the areas we can directly influence every day — cleanliness, maintenance, service quality,and guest care. For this reason, we are naturally a little saddened that the overall score was significantly impacted by architectural and design elements which are unfortunately beyond the operational team’s ability to modify, especially since you positively highlighted the cleanliness, helpfulness of our staff and the location. Regarding the ALL loyalty recognition, please accept our apologies if your benefits were not clearly communicated during your stay. Your comment has been shared with the team for additional attention. We genuinely appreciate your balanced observations and constructive comments, and we thank you once again for recognizing the efforts of our hardworking team. Kind regards and best wishes, Mila - General Manager

Dear Mustafa, Thank you very much for choosing our hotel and for sharing your detailed feedback ❤️ We are pleased to know that you enjoyed your stay, especially our central location, cleanliness and the overall comfort of your experience. We appreciate your comments regarding the in-room safe and WiFi speed. ibis Budget is designed as a smart and efficient concept, focusing on essential comfort, and your feedback helps us better understand guest expectations and areas for improvement. We also value your loyalty as an ALL member and your positive evaluation across different aspects of your stay. We hope to have the pleasure of welcoming you again in the future. Kind regards and best wishes, Mila - General Manager

Dear Ali, Thank you very much for your wonderful feedback and for choosing our hotel ❤️ We are truly happy to know that everything met your expectations and that you had a seamless and enjoyable stay with us. It is especially valuable for us to receive such high ratings across all aspects of your experience, and we truly appreciate your support as an ALL member. Your kind words mean a lot to our team as it is inspiring and motivating to keep on doing our best. We hope to have the pleasure of welcoming you again in the future. With great respect and sincere gratitude, Mila - General Manager

Dear Mr. Ekrem H., Thank you for your review and for taking the time to share your feedback ❤️ We are glad to hear that you appreciated our location. At the same time, we are sorry for the inconvenience regarding the hairdryer. Please note that hairdryers are available at the reception upon request, can be ordered via QR code in the room, and our team is always happy to assist at any time. Your feedback is important to us and helps us improve, we hope to welcome you again to ibis budget Tbilisi Center on your next visit. Warm regards and best wishes, Mila – General Manager

Dear Mr. Cagdas m. k. f., Thank you very much for choosing ibis budget Tbilisi Center and for sharing your feedback❤️ We truly appreciate your excellent rating and your kind words about our team. We are especially pleased to hear that our receptionist made such a positive impression and provided helpful service during your arrival. As a valued ALL – Accor Live Limitless Classic member, your feedback is particularly important to us. We also thank you for your comments regarding breakfast and room size, they have been shared with our team as we continue working to improve the guest experience. Your support and loyalty to the Accor family mean a lot to us, and we hope to welcome you back again on your next visit to Tbilisi. With great respect and sincere gratitude, Mila – General Manager

Dear Sadi M. A., Thank you for taking the time to share your feedback with us. We are truly sorry to read that your stay did not meet your expectations, and we sincerely apologize for the inconvenience you experienced ❤️ We regret the discomfort caused by the air conditioning issue in the first room and the fact that you had to change rooms multiple times. We fully understand how frustrating this must have been, especially on the first night of your stay. Please accept our apologies for this situation. Regarding the night reception, we would like to clarify that during night shifts, our team follows specific operational procedures, and certain room changes or decisions may require approval from management the following morning. However, we understand that this did not provide an immediate solution for you, and we are sorry that the communication and handling of the situation did not feel efficient or flexible enough. Your comments have been shared with both the front office and technical teams to improve decision-making processes and ensure faster resolutions in similar cases. As an ibis budget hotel, we operate with a compact room concept, which is clearly stated in the room descriptions at the time of booking. That said, this does not excuse the technical issues you encountered, and we regret that the overall comfort did not match your expectations. We appreciate your positive notes regarding cleanliness, WiFi and the check-out process. Your feedback is very important to us, as it helps us identify areas that need improvement. Thank you once again for your feedback. We hope that, should you choose to give us another opportunity in the future, we will be able to provide you with a much smoother and more comfortable experience. Kind regards, Mila – General Manager

Dear Ozgun, Thank you very much for choosing our hotel and for taking the time to share such a detailed and honest review. We truly appreciate your feedback and your loyalty as an ALL Classic member ❤️ We are pleased to know that you enjoyed the central location, the warm and comfortable room despite the snowy weather, the quality of the shower, the quiet atmosphere, and especially the strong internet connection, which we know is very important for our guests. We are also glad that you appreciated our sustainability initiatives, including the water carafe. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the additional pillow request was not handled correctly and that only one pillow was delivered instead of two. We are also sorry for the interruptions with the TV signal, this issue has been shared with our technical team for further improvement. We are particularly concerned about your comments regarding the attitude and attentiveness of our staff. Please accept our apologies if the service did not feel warm and caring enough. This is certainly not the level of hospitality we aim to provide, and your feedback has been forwarded to the front office management for additional training and follow-up. Regarding the payment, we understand your frustration. Please allow us to clarify that depending on the selected rate and the booking channel, some reservations are processed with payment at the hotel, even if they are made online. Unfortunately, in such cases the exchange rate applied by the bank at the time of payment may differ, and the hotel does not have the ability to control this. We are sorry that this caused a financial inconvenience for you. Thank you once again for your honest comments and for recommending our hotel despite these points. We truly value your feedback, as it helps us improve. We hope to have the opportunity to welcome you again in the future and provide a much better and more seamless experience. Kind regards, Mila – General Manager

Dear Mutlu, Thank you very much for choosing our hotel and for taking the time to share such a wonderful and positive review. We truly appreciate your kind words and your perfect ratings ❤️ We are pleased to know that you enjoyed our excellent location, the warm atmosphere of the hotel, and the friendliness of our team. It is especially rewarding to hear that you felt comfortable from the moment you entered the hotel and that getting around the city was easy for you. Thank you as well for noting the daily towel change and the water dispenser in the corridor, we are glad that these details contributed positively to your stay and to our sustainability efforts. Your appreciation of the entire team means a lot to us and is a great motivation for everyone. We hope to have the pleasure of welcoming you again to ibis budget Tbilisi Center in the future. Kind regards, Mila – General Manager

Dear Ms. g., Thank you so much for your wonderful review and for choosing ibis budget Tbilisi Center. We are delighted that you enjoyed the cleanliness, spaciousness, and especially the friendliness of our team ❤️ It is the greatest compliment for us to know that you would choose our hotel again. Your kind words are a big motivation for our team to keep doing their best every day. We look forward to welcoming you back on your next visit to Tbilisi with your friends. Warm regards and best wishes, Mila – General Manager

Dear Mr. C., Thank you for choosing ibis budget Tbilisi Center and for sharing your impressions with us. We are glad that you enjoyed the convenient metro access, reasonable prices, and the reliable ibis quality you know and expect ❤️ We truly appreciate your loyalty as an ALL – Accor Live Limitless Classic member, and it is a pleasure to hear that you were satisfied with the cleanliness, value for money, WiFi, and the friendliness of our team. We also take note of your valuable comment regarding the reception. At times of high demand, the check-in process C. become busy, and we will work on optimizing staff presence to reduce waiting times and make arrivals smoother. It was a pleasure hosting you and we hope to welcome you back to Tbilisi on your future travels. Warm regards, Mila – General Manager

Dear Ms. z., Thank you for taking the time to share your honest impressions. While we are glad you appreciated our central location, I am truly sorry that the overall experience did not meet your expectations. Cleanliness and service are essential for us, and I regret that we failed to deliver them during your stay. Your comments about the soap dispensers and the absence of certain amenities are well noted. The ibis budget concept is designed to provide essential comfort at the most affordable price, which is why some items such as toothpaste or individual toiletries are not included. Instead, we use multi-purpose dispensers - this is both cost-efficient and part of our sustainability approach. However, this should never come across as “poor service”, and I am sorry if it felt that way. I sincerely appreciate your feedback and will share it with my team to improve both communication and quality. I hope you may give us another opportunity in the future to provide you with a much better experience. Warm regards, Mila - General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Tbilisi Center. I am sorry that your experience did not meet your expectations. Please be advised we have water dispensers on each floor with free of charge unlimited hot and cold water. Tea and coffee is available at the restaurant 24/7 at a small price. I am sorry about the cleaning quality - we will take appropriate measures to improve it. We appreciate your sharing your concerns, and it is our hope that in overall you had great time in Tbilisi. Sincerely, Mila - General Manage

Dear Saniye E., Greetings from ibis Budget Tbilisi Center. Thank you for choosing our hotel for your stay in Tbilisi and taking the time to share your positive feedback with us 🥰 we appreciate as it is motivating the team to keep on doing their best. Sorry about boiled eggs for breakfast - we will improve technological process. Please always feel welcome back. With great respect and best wishes for the forthcoming festive holidays, Mila - General Manager