Dear Gulcin K. S., Thank you for your wonderful feedback regarding your recent stay at ibis Styles Tbilisi Center. We are delighted to hear that you appreciated our convenient location and enjoyed our magnificent breakfast. It is particularly rewarding to know that our staff's helpfulness and the complimentary refreshments in the lobby contributed positively to your experience. Your kind words will certainly motivate our team to continue their excellent service. Nino USHARAULI, Operations Manager

Dear Tugce S., Thank you for taking the time to share your feedback regarding your stay at the ibis Styles Tbilisi Center. We are delighted to hear that you found our location excellent and our rooms clean. Your comments about the experience during your stay are greatly appreciated. We acknowledge the issue with the air conditioning and will ensure this is reviewed. Thank you once again for your kind words, and we hope to welcome you back in the future. Nino USHARAULI, Operations Manager

Dear Erhan O., Thank you for your kind words regarding your recent stay at ibis Styles Tbilisi Center. We are delighted to hear that you appreciated our prime location near the Freedom Square and convenient access to public transport. It is always gratifying to know that our guests find our facilities and location to their liking. We look forward to welcoming you back in the future. Nino USHARAULI, Operations Manager

Dear Uslu A., Thank you for your feedback regarding your recent stay at ibis Styles Tbilisi Center. We are pleased to hear that you appreciated the beautiful location and the cleanliness of our rooms. Your comments regarding breakfast have been duly noted, and we understand the importance of quality. We strive to enhance our offerings and your insights will be useful in this endeavor. Nino USHARAULI, Operations Manager

Dear Mehmet Y., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Tbilisi Center. I am pleased to learn that you generally had a good experience and that you consider our hotel your preferred choice. I appreciate your comments about the noise level; it is important for us to provide a comfortable environment for our guests. We recommend our premium rooms on the 6th or 7th floors for a quieter experience, but I regret that the room allocated this time did not meet your expectations in this regard. I also apologize for the inconvenience caused by the malfunctioning heating ventilation in your room. We take such matters seriously, and I will ensure that our maintenance team is made aware of this issue to prevent future occurrences. Furthermore, I sincerely regret that the housekeeping service did not meet the high standards we strive for during your stay. I will be sure to communicate your feedback to our housekeeping team, as it is essential for us to maintain consistency in our services. Your feedback is invaluable to us, and I assure you that it will be taken into consideration as we continue to enhance our guest experience. Best regards, Nino USHARAULI, Operations Manager

Dear Hamit r. S., Thank you for your kind words regarding your recent stay at ibis Styles Tbilisi Center. We are delighted to hear that you found our location convenient, and that you appreciated the cleanliness of your room and the quality of your bed. Your positive remarks about our staff's attentiveness are very much appreciated and will serve as encouragement for our team as we strive to continuously improve. Nino USHARAULI, Operations Manager

Dear Sebahattin T., Thank you for your kind feedback regarding your stay at ibis Styles Tbilisi Center. We are delighted to hear that you enjoyed our location and found the hotel to your liking. Your suggestion about having smart features on the TVs is appreciated, and we will take it into consideration for future improvements. We look forward to welcoming you back on your next visit. Nino USHARAULI, Operations Manager

Sayın Misafir, Otelimizdeki konaklamanızdan memnun kaldığınıza ve konumumuzu beğendiğinize çok sevindim. Yatak odalarımızın boyutlarıyla ilgili geri bildiriminizi de dikkate alacağız. Misafirlerimizin konforunu ön planda tutmak için sürekli çalışıyoruz. Sizleri tekrar aramızda görmekten mutluluk duyarız. Saygılarımla, Nino USHARAULI Rooms Division Manager

Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at ibis Styles Tbilisi Center. We are delighted to hear that you enjoyed your accommodation and the quality of service provided by our staff. It is always gratifying to receive such positive feedback, and I will ensure that your kind words are communicated to our team, as they serve as a great encouragement for us all. We are particularly pleased to learn that our team was able to assist you with your early departure. Our staff strives to accommodate the needs of our guests, and it is wonderful to know that they provided you with a breakfast package and assisted you in arranging a taxi at such an early hour. Our goal is to ensure that every aspect of your stay is comfortable and seamless, and I am glad we could meet your expectations in this instance. Thank you once again for your kind words, and we hope to welcome you back on your next visit to Tbilisi. Nino USHARAULI, Operations Manager

Dear Nazmi Kutlu E., We very much appreciate your comments regarding your stay at the Ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rooms Division Manager, Nino USHARAULI

Dear Nese, First of all, we truly appreciate your feedback. It is very important for us to improve our services and analyze any situations that arise. I would like to address the points you mentioned: 1.Regarding the bed: You noted that the beds were too soft. Please be informed that our beds are designed to be soft and comfortable, with an additional cover that enhances the softness. If guests prefer a firmer bed, we can simply remove the soft cover. Unfortunately, it seems this was not communicated to our staff during your stay; otherwise, it would have been resolved promptly. 2.Room check incident: You mentioned that someone entered your room to check if it was clean. Let me explain the situation. As you were a last-minute guest without a prior reservation, and you checked in during the evening, a team member entered to verify the heating system. This is a standard procedure for rooms not previously reserved, as the heating system is typically turned off during the day to conserve energy. We apologize if this caused any misunderstanding. 3.Check-in delay and discount: You mentioned that the check-in process took 15 minutes and that no discount was offered. However, as per our records, our team enrolled you in the Accor loyalty program, which included a 10% discount. The enrollment process usually takes 8–10 minutes, which may have slightly extended your check-in time. We sincerely apologize for the delay, but please note that the discount was indeed applied. 4.Staff attitude: If you felt that our staff did not provide the appropriate attitude during check-in, we appreciate your feedback and will address this internally to ensure improvements in service. 5.Pricing: The room rate was communicated to you before check-in, and as mentioned, a 10% discount was applied to the daily rate. I have already reached out to you via email but have not received a response. I would really appreciate the opportunity to discuss your experience further and address any remaining concerns you may have. Best regards, Front Office Manager: Giorgi Khurtsilava

Dear Meric T., We very much appreciate your comments regarding your stay at the Ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rooms Division Manager, Nino USHARAULI

Dear Ali E. A., We very much appreciate your comments regarding your stay at the Ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rooms Division Manager, Nino USHARAULI

Dear Milton K., We very much appreciate your comments regarding your stay at the Ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rooms Division Manager, Nino USHARAULI

Dear Ahmed Yusa C., We very much appreciate your comments regarding your stay at the Ibis Styles Tbilisi Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rooms Division Manager, Nino USHARAULI