Dear MAKSIM A., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor, Thank you very much for your perfect rating and kind words. We are delighted to know that you had such a wonderful experience and that everything met your expectations. Your satisfaction is truly the best reward for our team. We hope to have the pleasure of welcoming you and your family back again for another great stay. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Vasilii K., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor, Thank you for your wonderful review. We are truly delighted to know that you had such a relaxing getaway and enjoyed the unique gastronomic experience during your stay. It is a pleasure to hear that you found our resort to be one of the most comfortable places on the island. We’re also very happy that your overall experience—from arrival to accommodation—was smooth and enjoyable for you and your family. Your kind words are a great encouragement to our team, and we sincerely look forward to welcoming you back for another memorable stay. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Sergey, Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor, Thank you very much for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed the comfort of our villas and the impressive bay views. It’s wonderful to hear that you found the resort peaceful, beautiful, and well maintained—exactly the atmosphere we hope to create for our guests. We also truly appreciate your constructive feedback regarding the villa descriptions on our website and app. Your point about clarity on location, surroundings, and distance is very valuable, and we will certainly share this with our team for improvement, as we understand how important this is in choosing the perfect stay. We hope to have the pleasure of welcoming you and your family back again in the near future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Aleksandr B., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor, Thank you very much for sharing your detailed feedback with us. We are pleased to know that you enjoyed the beautiful sea view from Villa 910 and had a great overall time with your family. At the same time, we sincerely appreciate your constructive comments. We are sorry to hear about the inconvenience with the buggy service and the waiting time you experienced. This is certainly not the level of efficiency we aim to deliver, and we will review this with our team to improve responsiveness. Regarding breakfast and restaurant offerings, your feedback about the variety—especially for European and Russian cuisine—and overall food quality is well noted. We truly value these insights and will share them with our culinary team to enhance our menus. We also regret the issues you encountered with WiFi connectivity and coverage across the resort. This is an important aspect of the guest experience, and we are actively working on improvements in this area. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Ms. Irina E., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for your detailed and wonderful review. We are truly delighted to know that you enjoyed our villa, the lush green surroundings, and the overall relaxing atmosphere of the resort. At the same time, we sincerely appreciate your honest feedback regarding the beach setup. We regret that the absence of sun loungers affected your experience, and your comments have been shared with our team for consideration as we continue improving our facilities. It is especially meaningful to hear your kind words about our team, particularly the nurse who supported you during your stay. We are glad that you received the care you needed, and your recognition will certainly be shared with her. Thank you once again for your valuable feedback and kind support. We hope to have the pleasure of welcoming you back for an even more enjoyable and seamless experience in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Ms. S., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you and your family had such a comfortable and enjoyable stay in our 4-bedroom villa. It is truly rewarding to know that you appreciated the villa layout, private pool, and overall space, especially when traveling as a group. We are also very pleased that our team, breakfast, and overall services met your expectations. Your kind feedback means a lot to us, and we sincerely look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Ms. P., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you enjoyed our beautiful surroundings, spacious villas, delicious food, and the warm hospitality of our team. It is especially rewarding to hear that you felt a sense of comfort and tranquility during your stay—this is exactly the experience we strive to create for all our guests. We sincerely appreciate your support and look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Valued Guest, Xin chao! Thank you very much for your detailed and thoughtful review. We are truly delighted to know that you and your family had such a positive experience with us, especially enjoying our breakfast, restaurant, villas, and the friendliness of our team. Your kind words about our culinary offerings and service team, including the chef and restaurant staff, mean a great deal to us and will certainly be shared with the entire team. At the same time, we sincerely appreciate your feedback regarding smoking on the beach. We fully understand how this may affect families traveling with children. Please be assured that we will review this carefully and consider improvements to better separate smoking and non-smoking areas for the comfort of all our guests. Thank you once again for your valuable feedback and recommendation. We truly hope to welcome you and your family back for another enjoyable stay in the future. Sincerely, Premier Village Phu Quoc Team

Dear Valued Guest, Xin chao! Thank you very much for your lovely review and for sharing such kind words about your stay with us. We are truly happy to know that you enjoyed our cuisine, felt well taken care of by our team, and had a comfortable time in your villa. Your feedback means a lot to us, especially knowing that your holiday met your expectations. It is always our goal to create a relaxing and memorable experience for every guest, and your comments are a great encouragement to the entire team. We genuinely hope to have the pleasure of welcoming you and your family back again for another wonderful and even more memorable stay. Sincerely, Premier Village Phu Quoc Team

Xin chao Ms. Natalia Z., Thank you so much for taking the time to share your positive feedback regarding your recent stay with us! We are thrilled to hear that you had a great experience, and your kind words truly mean a lot to our Heartist. At Premier Village Phu Quoc Resort - Managed by Accor, we strive to provide exceptional service and experiences for our guests, and it's wonderful to know that we succeeded during your visit. Your feedback motivates us to keep improving and delivering the best possible service. We look forward to welcoming you back soon! Sincerely, Nhu Le (Ms.) Assistant Front Office Manager

Dear Mr. Andrei P., Xin chao! Thank you very much for sharing such a beautiful and heartfelt review. We are truly delighted to know that your dream journey became a reality with us and that our villa provided the perfect setting for privacy, tranquility, and connection with nature. It is wonderful to hear that the space, comfort, and especially the breathtaking panoramic sunsets left such a lasting impression. Knowing that those moments on the terrace became unforgettable memories means a great deal to us. We are also sincerely grateful for your kind words about our team. Creating a welcoming, caring, and discreet atmosphere for our guests is something we truly value, and your appreciation is deeply encouraging. We are pleased that you enjoyed our breakfasts made with fresh local ingredients as well. Thank you for your strong recommendation. We would be absolutely delighted to welcome you back and help you create even more magical moments in what you so beautifully described as a perfect world. Sincerely, Xuan Tran (Ms.) Front Office Manager.

Dear Mr. NIKITA D., Xin chao! Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed everything and found the villa and hotel truly wonderful. Your kind words mean a great deal to us, and we look forward to welcoming you back again in the future. Sincerely, Xuan Tran (Ms.) Front Office Manager.

Dear Mr. Denis B., Xin chao! Thank you very much for sharing such a detailed review of your stay. Although the weather and sea conditions were not ideal, we are truly delighted to hear that the rest of your trip was an excellent experience. We greatly appreciate your kind words about our fast response in the app chat, the comfortable and luxurious villas, and the beauty of our resort grounds. It is also an honor to know that your travel agent considers us one of the most prestigious hotels on the island. Regarding the condition of the beaches, we sincerely thank you for your understanding. Our team works tirelessly to keep the shore clean, but sometimes nature has its own plans. We are grateful that you recognized the effort despite the challenges. We are also happy to hear that many of our colleagues left a positive impression with their dedication and service. Even if the names were not remembered, your appreciation means a lot to us. Thank you once again for your trust and kind recommendation. We look forward to welcoming you back for an even better and more memorable stay. Sincerely, Xuan Tran (Ms.)

Xin chao Mr. E., Thank you for your wonderful feedback regarding our Heartist! We're thrilled to hear that you appreciated their service during your stay at our resort. We are committed to providing exceptional experiences, and it is always gratifying to know that our Heartist's efforts have made a positive impact on our guests. We look forward to welcoming you back to Premier Village Phu Quoc Resort - Managed by Accor for another enjoyable stay in the future. Sincerely, Nhu Le (Ms.) Assistant Front Office Manager