Premier Residences Phu Quoc Emerald Bay Beheerd door Accor 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 814 beoordelingen

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Omschrijving

Extras van het hotel

  • Resort is onlangs geopend

  • 745 kamers & suites met verschillende soorten catering voor alle wensen

  • 10 minuten van de Hon Thom kabelbaan

  • "25 minuten van het vliegveld Phu Quoc"

  • "Kleurrijk, modern en kosmopolitisch Resortontwerp"

Onze accommodaties

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Hotel locatie

Premier Residences Phu Quoc Emerald Bay Beheerd door Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

Gps:10.035024, 104.027621

Hoteldiensten

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Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.6/5  814 beoordelingen

TripAdvisor score  4.6/5  955 beoordelingen

Certificaat van uitmuntendheid 2024

Вьетнамские каникулы

Tripadvisor-waardering 5.0/5

Юлия J Stellen - Gecertificeerde beoordeling door TripAdvisor

Потрясающий отель, персонал, номера, завтраки, пляж... ну всё там прекрасно. Рекомендован, абсолютно, всем. Каждый найдёт уеденение, как с собой, так и с природой. Тот самый случай, куда хочется возвращаться. Только одни завтраки чего стоят.

넓은 방과 샤워실

Tripadvisor-waardering 5.0/5

Inspire67514494603 Gecertificeerde beoordeling door TripAdvisor

도착했을 때 날씨가 되게 습했는데 방 들어가니까 에어컨 켜져있어서 너무 쾌적하고 샤워실도 넓고 뜨거운 물도 되게 잘 나와요 방이 많아서 조식 때 대기해야 될까봐 걱정했는데 조식 먹는 장소도 넓고 룸서비스 되고 선셋타워 가는 셔틀도 있고 대체로 서비스가 좋아요 !!! 길만 건너면 마트도 있고 추천합니당 👍👍

소음까지 신경을 써서 고객의 안락한 숙박에 최선을 다하는 것이 좋았음

Tripadvisor-waardering 5.0/5

Daydream686829 Gecertificeerde beoordeling door TripAdvisor

공사로 인하여 소음이 예상된다고 방을 업그레이드해서 안락한 풀빌라로 변경해 주었어요. 6명의 인원이 매우 만족하면서 편하게 즐기다 왔습니다. 더구나 모든 인원이 키스오브더씨쇼를 무료로 감상할 수 있었습니다.

Xin Chào Daydream686829, Thank you for sharing your feedback! We're so glad to hear that the upgrade to villa made your stay more comfortable and enjoyable for your group. It's wonderful that everyone had a relaxing time and could also enjoy the Kiss of the Sea show for free – we’re glad that added to your experience! We truly appreciate your comments, and we hope to welcome you and your group back for another enjoyable stay in the future. Best regards, Premier Residences team

Hotel per soli asiatici

Tripadvisor-waardering 1.0/5

300cinziat Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Siamo stati in questo hotel cinque giorni consigliato naturalmente dalla tour operator vietnamita, un albergo a cinque stelle( non so Chi le abbia assegnate …..) forse solo per la grandezza delle camere in quanto queste sono veramente grandi con due bagni salotto cucina, per carità tutto molto ampio, però a parte i lavoratori, camerieri, donna delle pulizie, lo staff della reception e l’assistente per la colazione bisognerebbe metterci le mani veramente! Il cibo proposto nel full board è sempre lo stesso, non hai la possibilità di cambiare se non pagando un ulteriore supplemento, si aspetta minimo mezz’ora per mangiare perché i camerieri, poveri, fanno quello che possono ma non c’è mai un direttore che li organizzi che li aiuti e sistemi il tutto, la sala colazione è una babele una mensa caotica, nonostante ci siano migliaia di prodotti non si capisce mai se il tutto è fresco o no, ho visto scene dove la cameriera assaggiava con un cucchiaino i vari frullati che poi venivano messi fuori, tutto ciò mi sembra veramente assurdo! Ripeto se non fosse per i camerieri che ti servono a pranzo e a cena sarebbe da valutare zero, ma loro salvano un po’ la situazione! Direi che qui gli italiani non potranno mai trovarsi a loro agio!

Xin Chào 300cinziat, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, and we deeply regret that the service and dining experience did not meet your expectations. We are pleased to hear that you appreciated the spaciousness of the rooms, but we understand that the food quality and variety, as well as the overall dining experience, were major concerns during your visit. Your comments regarding the lack of management presence and the chaos in the breakfast area are concerning, and we will certainly review our processes to ensure a more organized and efficient service in the future. The situation you mentioned with the smoothies is unacceptable, and we will be investigating this to ensure that all food and beverage offerings are handled in a hygienic and professional manner. We also regret that you did not feel comfortable with the overall atmosphere and service, and we will address these concerns with the team to ensure improvements. We are grateful for your recognition of our hardworking waiters and cleaning staff, and we will continue to support them as we work on enhancing the overall guest experience. Once again, we appreciate your feedback and will take it seriously as we work toward improving our service and facilities. Best regards, Premier Residences team.

Неспокойное море

Tripadvisor-waardering 4.0/5

Ольга Б Gecertificeerde beoordeling door TripAdvisor

Отдыхали с 19 по 28 февраля, нам не повезло, только два вечера море было спокойное, в остальные дни ветер, волны, красный флаг и свистки спасателей, если зайдешь в море глубже, чем по пояс. Я хорошо держусь на воде, и волны мне не страшны, но мне не давали плавать. Видимо связано с волнением на море, но столько мусора в воде не было нигде, где мы отдыхали раньше. Кругом пластиковые пакеты, бумажки, фантики. Уборка пляжа могла бы быть и лучше. Наши друзья приехали с ребенком, естественно его пребывание было оплачено, но получив номер, они обнаружили, что постельное белье, вода, туалетные принадлежности рассчитаны только на двоих. На ресепшене сказали, что предоставят белье за отдельную плату. После длительных переговоров они все-таки исправили свою ошибку, но впечатление от отеля было испорчено. У одного из нашей компании в 5 человек был день рождения, но его так и не поздравили. Номер хороший, чисто, симпатичный дизайн, есть чайник, бутылочки воды, пакетики чая и кофе каждый день бесплатно, к уборке номера нет претензий, кондиционер работает хорошо. Тем обиднее досадные мелочи: нет прикроватных тумбочек, не хватает ящиков для белья и мелочей. Есть кухонные подвесные шкафы, пустые и бесполезные. Так и не смогли позвонить в другой номер по телефону. Из плюсов: прекрасный вид с балкона на бассейн, бассейн, кстати, очень большой, красивый, но будьте осторожны, дно ступенчатое, можно ушибиться, есть горка, джакузи редко работает. Есть сушилка для белья, весы, халаты, фен, утюг с гладильной доской, тапочки. Пляжные полотенца без ограничений, у моря всегда могли найти свободные лежаки, у бассейна редко. Отель предоставляет бесплатное посещение сауны и лазерного шоу. От отеля ходит бесплатный шаттл к канатной дороге, обязательно съездите, не пожалеете. У нас были только завтраки, питание нормальное, вкусная выпечка, каждый день арбузы и ананасы, супчик фо, яичница. В ресторане по субботам платный буфет, то есть шведский стол. Можно сходить, предлагают половину лобстера, мы пожалели, что взяли, мне принесли сырой, потом дожаривали, он маленький и невкусный, не стоит этих денег.

Xin Chào D18BB_, Thank you for taking the time to share such a detailed review of your stay. We're truly sorry to hear that certain aspects of your experience did not meet your expectations, and we deeply regret that the conditions during your visit affected your overall impression of the hotel. We apologize for the issues you faced with the beach, including the rough sea conditions and the presence of debris. We understand how important it is to enjoy a clean and safe beach environment, and we will ensure that our beach cleaning efforts are reviewed and improved to provide a more pleasant experience for our guests in the future. We also sincerely apologize for the misunderstanding regarding the room amenities for your friends' child. This should have been communicated and provided correctly from the start, and we appreciate your patience in resolving the issue. Additionally, we regret that your friend was not acknowledged on their birthday, which certainly should have been a thoughtful gesture from our team. Regarding the room, we appreciate your positive feedback on the design, cleanliness, and amenities. However, we also understand your frustration with the lack of bedside tables, insufficient storage, and the phone issues. These are certainly areas for us to address, and we will take your comments into consideration for future improvements. We’re glad you enjoyed the pool, the beautiful view, and the other facilities such as the sauna and shuttle service. We also regret that your experience with the buffet was disappointing, and we will review the quality and presentation of the food offered, especially the lobster, to ensure better value for our guests. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience. Best regards, Premier Residences team.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 930 beoordelingen 8.7/10 Locatie
  • 1.801 beoordelingen 7.9/10 Kamer
  • 1.990 beoordelingen 7.8/10 Service
  • 16 beoordelingen 9.4/10 Wifi
  • 1.323 beoordelingen 9.4/10 Strand
  • 1.151 beoordelingen 9.3/10 Zwembad
  • 1.150 beoordelingen 9/10 Ontbijt
  • 749 beoordelingen 7.1/10 Netheid

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