Mercure Istanbul Umraniye

Mercure Istanbul Umraniye

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 237 beoordelingen

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ALLSAFE goedgekeurd hotel

Hotel locatie

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 Istanboel
Turkije

Gps:41.028724, 29.116724

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Samengevat
Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Hotel toegankelijk voor rolstoelen
  • Wellness
  • Airconditioning
  • Wifi
  • Ontbijt
  • Bar
  • Vergaderzalen

MUNDO RESTAURANT

Mundo Restaurant serveert een selectie van Turkse en internationale gerechten en is geopend voor ontbijt, lunch en diner.

Onze accommodaties

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  237 beoordelingen

TripAdvisor score  4.0/5  196 beoordelingen

Awful

Tripadvisor-waardering 1.0/5

Seasondtraveller Zaken - Gecertificeerde beoordeling door TripAdvisor

This is an expensive and very poorly run hotel, located by a highway crossing. The breakfast was awful, with disgusting coffee (in Turkey of all places!) and a very mediocre selection of food. The room was spacious but no tissues are provided for instance - how stingy. On the whole, a major disappointment.

Dear Guest, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ja

Avis-klantbeoordeling 1.5/5

Abdullah C. Stellen - ALL bevestigde berichten

Kammer niet proper rest normal personeel gen ervaring

Geachte Abdullah c., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Mercure Istanbul Umraniye. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Mercure, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Hoogachtend,

What a Great Personal Service

Tripadvisor-waardering 5.0/5

Jurna K Zaken - Gecertificeerde beoordeling door TripAdvisor

I was in Istanbul for a business trip and reached the hotel in the morning. I made a wrong booking, it was supposed to be the next day, and it was personally handled by the Front Office Manager, Mr. Volkan. I was really tired and he extended the room for early check-in. He has been accommodating from the time I reached the hotel till the day I checked out. The breakfast was excellent, and the service was great. I highly recommend this hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Customer Service 👌by Suar and Cengiz👏

Tripadvisor-waardering 5.0/5

Betty E Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

The hotel is averagely nice, the breakfast is nothing to write home about not much variety especially the fact that non of the staff @breakfast speak English. Our stay at this hotel 🏨 was made comfortable especially by Suar who went above and beyond to correct the problems with our rooms that was messed up and everything else because he speaks very good English. He basically ensured we had a lovely stay through out. And to Cengiz such a lovely guy who not only knows his job but speaks good English, was always available to help with a smile. Honestly,these 2 Lads deserve a pay rise..we will back to this hotel just because of the 2 of you😊

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is very good..

Tripadvisor-waardering 5.0/5

167laylad Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Humayra mashaallah is good cleaner we are satisfied for her service. Keep up the good work dear Humayra I hope you will be successful in the future. Humeyra veri good thank you humeyra thank you humeyra .

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 129 beoordelingen 6.4/10 Locatie
  • 260 beoordelingen 6.4/10 Kamer
  • 377 beoordelingen 8.1/10 Service
  • 10 beoordelingen 6.3/10 Wifi
  • 197 beoordelingen 7.2/10 Netheid
  • 93 beoordelingen 5.6/10 Ontbijt
  • 15 beoordelingen 1.1/10 Zwembad
  • 6 beoordelingen 0.6/10 Bar en Dranken

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