Grand Mercure Rio de Janeiro Copacabana bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.782 ulasan

Jaminan Harga
Terbaik
Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brasil

Deskripsi

Keistimewaan hotel

  • Hotel ini mengizinkan hewan peliharaan! Anjing dan kucing dengan bobot maksimum 15 kg.

  • Ideal untuk keluarga! Anak usia 12 tahun ke bawah menginap gratis.

  • Layanan concierge eksklusif untuk kenyamanan Anda

  • 20 menit berkendara ke Rio Sul Shopping Mall

  • 8 menit jalan kaki dari stasiun bawah tanah General Osório

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brasil

GPS:-22.98127, -43.19026

Telepon
Fax +55 21 3545-5400

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Sarapan

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  2.782 ulasan

Peringkat TripAdvisor  4.0/5  4.201 ulasan

Sertifikat keunggulan 2024

Erick staff Grand Mercure

Catatan Tripadvisor 5.0/5

Safari40829618637 Ulasan TripAdvisor tersertifikasi

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

Catatan Tripadvisor 5.0/5

renaudm692 Friends getaway - Ulasan TripAdvisor tersertifikasi

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

Catatan Tripadvisor 5.0/5

Bertrand T Bisnis - Ulasan TripAdvisor tersertifikasi

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

Just okay

Catatan Tripadvisor 3.0/5

vtvoyager Ulasan TripAdvisor tersertifikasi

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

Super recommended

Catatan Tripadvisor 5.0/5

Jairo S Ulasan TripAdvisor tersertifikasi

Amazing breakfast and great service, just in front of Copacabana beach. The place is super clean and beautiful. If you pay attention, all plants are real and they keep it in very good condition, there are a lot of details in decoration that makes you feel you are in a top place.

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our amazing breakfast and great service, as well as the beautiful view of Copacabana beach. It’s fantastic that you noticed the care we put into our plants and the attention to detail in our décor. We strive to create a top-notch experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon for another memorable stay!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 967 ulasan 9.3/10 Lokasi
  • 1.478 ulasan 7/10 Kamar
  • 1.654 ulasan 8/10 Pelayanan
  • 95 ulasan 3.6/10 Internet
  • 986 ulasan 8.8/10 Sarapan
  • 576 ulasan 6.3/10 Kebersihan
  • 233 ulasan 2.4/10 Kolam
  • 35 ulasan 3.6/10 Minuman

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Rio De Janeiro

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.