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Novotel Kochi Infopark Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 1,356 reviews

ALLSAFE approved hotel

Novotel Kochi Infopark
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+ 28 Services

Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 kochi
india

Tel: +9104846766666

Fax: (+91)04846766600

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL KOCHI INFOPARK : 

  • By plane

    COCHIN INTERNATIONAL AIRPORT At 25km / 15 miles - Shuttle paying

  • By train

    ERNAKULAM TOWN At 10km / 6 miles

  • By train

    ERNAKULLAM STATION At 12km / 7 miles

GPS :10.01525, 76.362833

Hotel services

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 11 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • COK Additional charge
    • COCHIN INTERNATIONAL AIRPORT Additional charge
  • On-Site Parking
    • On site
    • Private
Well-being
  • Infinity Pool
    • Outside
    • On site
  • Inbalance
    • On site
    • Massage
    • Thermal Spa
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, 49" LED TV, health faucet, minbar, tea and coffee machine, WIFI & access to fitness centre. Premier room offers additional features & facilities such as enhanced bathroom amenities, bathrobe, and slippers. You are sure to have a comfortable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 231

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Kochi Infopark

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,356 reviews

TripAdvisor Rating 5.0/5

543 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Goood stay

Customer review rating 3.5/5

Mohammed S. Friends - 23/11/2021 Confirmed reviews ALL

Staffs are not proper trained, the arrogant attitude and I was delayed by 45minutes even after reporting an early check-in the day before.

Dear Mohammed S., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

Horrible service…!!!

Customer review rating 1.5/5

John S. Friends - 22/11/2021 Confirmed reviews ALL

Very poor service right from check in and entire stay period. Room service was horrible…!!!. No one to attend to our basic needs…!!!. You need to improve a lot to reach satisfactory level..

Dear John S., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

Good rooms

Customer review rating 4.0/5

J. Families - 21/11/2021 Confirmed reviews ALL

Food was not up to the mark..the restaurant cleanliness was below par..Non-veg wasn’t cooked well ..buffet setting didn’t look neat at all.Sorry this is my honest opinion,but I really liked the stay at the hotel though

Dear Jijo J., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

NOT a good stay

Customer review rating 3.0/5

Himanshu K. Business - 20/11/2021 Confirmed reviews ALL

The rooms had no towels - took reminders to get them on both days. The restaurant food options for vegeterian were bad. Service was also bad and took too long. Most staff seemed uninterested in service. Would NOT stay again at this place

Dear Himanshu K., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

good stay

Customer review rating 2.5/5

N. Business - 20/11/2021 Confirmed reviews ALL

Hi sir, the stay was good but service was not well. In-room chappel, towels etc was missing. No problem we got it at midnight. Totally stay was good.

Dear Mohammed N., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

Excellent stay and service

Customer review rating 5.0/5

Abhineeth V. Couples - 20/11/2021 Confirmed reviews ALL

The stay was awesome. Room is spacious. Especially the service and the staff were extremely good.

Dear Abhineeth V., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Location is good.However,Service is not good.

Customer review rating 3.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

I stayed in Novotel for 4 Nights. Day 1 :AC was making terrible sound at mid night 2 -3 AM. I could able to sleep that night. 2. Iron box was not working even after informing reception to correct it and also replacing the iron box. DAY2: TV remote was there in room. DAY3: I asked for bathroom slippers, they said no stock available. Hotel accommodations was good.But,service is bad

Dear Suman N., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager
Customer review rating 1.5/5

Anu Couples - 18/11/2021 Confirmed reviews ALL

Check in even after I did online check in took more than 20 mins , when asked the staff said it’s because you are early , I was there 1.45 for a 2 o’clock check in , even if I was early for check in they could have asked me to take a seat, very rude staff and service

Dear Anu K., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri Bist General Manager

No frills but good.

Customer review rating 4.0/5

Av Friends - 17/11/2021 Confirmed reviews ALL

I have stayed here a couple of times. Nothing exceptional, but well maintained. Unintrusive service. Meets exepctations.

Dear Anupe V., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

value for money...Good stay

Customer review rating 4.5/5

Shankar K. Business - 15/11/2021 Confirmed reviews ALL

it was good and comfortable stay.

Dear Shankar k., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Awesome experience

Customer review rating 5.0/5

Anonymous Couples - 14/11/2021 Confirmed reviews ALL

Well hygienic hotel

Dear Emmanuel C., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Awesome Stay

Customer review rating 5.0/5

Sujith S. Families - 13/11/2021 Confirmed reviews ALL

All good

Dear Sujith S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Good stay

Customer review rating 5.0/5

Francis Business - 12/11/2021 Confirmed reviews ALL

Great experience and the person who handles me really impressed

Dear Issac Francis P., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Evertything was fine, but I lost my garments that I had given for laundry

Customer review rating 1.0/5

Rajaram Business - 10/11/2021 Confirmed reviews ALL

The experience overall was OK. I had to make few calls to get my room cleaned, get the towels, and finally ended up losing the garments I had given for laundry. I was promised a call back to courier back the garments, which never happened

Good service

Customer review rating 5.0/5

Salahudheen C. Couples - 10/11/2021 Confirmed reviews ALL

the staffs were very good and helping.

Dear Sallahudheen C., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samit Kazi General Manager

comfortable stay

TripAdvisor rating 4.0/5

ManoRanjiniPR 18/03/2021 TripAdvisor review

Good - location - breakfast spread - bar, pool & gym - The staff is courteous, requests are well recieved. Mr.Dhananjay at front office helped with my early morning checkin and confusions on the booking. Breakfast is scrumptous, has lots of options on local food. English bf is also available. The trainings manager Pallavi is a professional and does her job well. Restaurent staff is courteous. One has to clearly specify the diet requirements My first room allocated was not that great - The shower in bathroom needed great strength ti turn on and off, The work chair seat had stains on it, no house keeping for one day. I requested change of room and that was only for a day so cannot say much about housekeeping as I didnot get one.

Dear Manoranjini, We are humbled to receive your valuable and wonderful feedback that you have shared on Trip Advisor. We are happy to know that you enjoyed dining with us and loved our hospitality, food offerings and services. I will extend my appreciation to the team especially Dhananjay & Pallavi on your behalf for providing you with a memorable experience with us. we have noted your concern regarding the shower and stain on chair and it has been shared with concern person. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Warm Regards Chandan Thakur General Manager

Feedback

TripAdvisor rating 1.0/5

ramachandranprakash Family - 08/01/2020 TripAdvisor review

Not as per expected as the rooms were not cleaned no toiletries provided and although booked for 4people but was provided single bed And the staff has very little knowledge We struggle to sleep can be improved Break fast again was limited options

Dear Ramachandran, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. We assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

Good Experience

TripAdvisor rating 5.0/5

raheefrahim Business - 02/01/2020 TripAdvisor review

All the staffs were very good, hey have taken care of every minuet things that i like. Special thanks to Sachu, Allan, Habeeba, Dhananjay - DJ and Rejin from restaurant. Keep up the good work guys. You guys rock... :)

Dear Raheef, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. We consider our people to be our greatest assets and I am elated to know that our team members especially Sachu,Alan, Habeeba, Dhananjay and Rejin who is able to provide you with true experience of hospitability. I thank you for extending such kind words towards the team, we will certainly convey the same. We are proud to have an ambassador in you and look forward to welcoming you back in near future. Kind Regards Chandan Thakur General Manager

Very bad housekeeping and room service

TripAdvisor rating 1.0/5

Praveen B Family - 01/01/2020 TripAdvisor review

Myself and my family totally disappointed with the stay in your hotel. Help desk was not really helping for any room services, no towels given, no dental kit given, no hot water for shower, didn’t turn up for many requests.

Dear Praveen, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. The gaps that your feedback has highlighted in terms of room service and amenities, hot water issue and guest requests have been carefully noted and we assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

One Of The Best Anniversary

TripAdvisor rating 5.0/5

rahulsebastian92 Family - 26/12/2019 TripAdvisor review

I had went for the second anniversary celebration at Novotel ,at the time of arrival i had inform the front office staff Mr.Sachu that today is my anniversary and requested him that it will be glad if would arrange a candle light dinner for me ,as my dinner was prepaid by the weekend package. After stating this I went to my room , it was a surprise for me that they had taken my request very seriously and full filled my wish along with a complimentary cake with a wish note on it ,I was really happy with approach of the staff to the customer especially Mr sachu and Mr Drubajyothi these to gentleman's had done an extra ordinarily support on my stay.at the check out time they had even given us an anniversary gift which was not all expected (guest relation manger ) ,thanks to all the staff for there support during the stay . sun deck bar was very nice with the best ambiance, good food (pork preparation) and great service by staff ( Mr.Druvajoythi ) *but what went wrong was at the square restaurant, the food at square restaurant was very poor and it was not at all value for money and the staff support and approach to the customer was not up to the mark in the square restaurant . * there was a lag In the information about the package to the staff, I had taken a 5299 member offer where dinner, mini bar(I didn't use it as it was chargeable as per the information from the staff) was complimentary but I had charged for the same but they had offered me 25% discount on the food and soft beverages as complementary , I guess It is the compensation for dinner which was prepaid :-) suggestion :- #kindly give training to the staff on the packages available on the all Accor app #food was not up to the mark not at all value for money #breakfast food taste and quality has to improve

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