Novotel Kochi Infopark

Novotel Kochi Infopark 5 stars

Customer review rating (ALL Rating) 4.1/5 1,131 reviews

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Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

ALLSAFE approved hotel

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 KOCHI
India

GPS:10.01525, 76.362833

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, 49" LED TV, health faucet, minbar, tea and coffee machine, WIFI & access to fitness centre. Premier room offers additional features & facilities such as enhanced bathroom amenities, bathrobe, and slippers. You are sure to have a comfortable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,131 reviews

TripAdvisor Rating  5.0/5  773 reviews

Awesome stay

TripAdvisor rating 5.0/5

debaratiray123 Couples - TripAdvisor review

The stay was really awesome and all the staff are amazing, thank you so much for the honeymoon celebration we did really enjoyed a lot, thanx a ton. Everything was excellent, food was excellent, special thanx to Mr. Abhimanyu, Mr. Nitin, Mr. Shenoy and Miss. Suchismita

Good Stay

Customer review rating 4.0/5

Bob Families - Confirmed reviews ALL

Check in was quick & pleasant by Mr Mesbin at Reception Food taste was perfect by the Chef Ramesh and additional requests was handled well by Bablu & Gopika And the whole team was good Only complaint was abt aged Towels & Table napkins

Dear P H Nagaraj G., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also made a note on the points to improve on the quality of napkins and towels. You comments are being actioned with all the importance it deserves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST General Manager

Awesome Stay

TripAdvisor rating 5.0/5

Good297628 Families - TripAdvisor review

A quick & Happy check in from Mr Mebin Food tasted perfect n modified accordingly by Chef Ramesh All additional requests served with a smile from Bablu & Gopika As a whole it was a really good gastronomic stay

Dear Guest, Thank you for taking the time to write a review on TripAdvisor about your recent experience at the Novotel Kochi Infopark. It is a pleasure to read that you enjoyed your stay with us. Your comments with regards to the food, service and about our staffs are greatly appreciated. On behalf of the entire team, I look forward to welcoming you back in the near future. Sincerely, Gayatri BIST General Manager

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

The bathroom sink was not draining. There was hair in the bathroom. Cleaning was not proper

Dear Ajay A., I am extremely sorry that I could not offer you a comfortable stay with us at Novotel Kochi Infopark. Your feedback is very important as it helps me to understand about the areas that require my urgent attention and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future. Sincerely, Gayatri BIST General Manager

Not a pleasant stay at all, despite of reminders, reminders and reminders. Only good thing I got is a polite applogy

Customer review rating 0.5/5

Rachit M. Business - Confirmed reviews ALL

Location - Good Property - Good Room Service - Extremely Dissatisfied even after repeat reminders. Day01 dry was very dirty and not all amenities were in place. I had to call room service and get the stuff. Day01 after room cleaning, no refill of toiletries and to my surprise bath or hand towel were missing as well. On top it bathroom cleaning wasn't done. Day02 again samething was on a repeat mode, however this time towels were there, Day03 almost similar experience. This is after I have requested Ranjith (Marketing Head) and Nitin (Shift Manager) before visiting the property as last time in Jul'22 I had a pathetic experience. Seems this time it was a deliberate effort to make me uncomfortable. More you complaint, less services you get. Food - Breakfast, I must say it is a horrible experience considering the quality and stars given to the hotel. Beverages which was suppose to be served hot weren't hot, donuts, muffins kept on counter were hard, not upto the quality it should be, limited and boring option. This can definitely be improved, as I have ordered rest of my day meal from zomato and swiggy rather having it from hotel. I think same is being done by other guest as well. Only good thing was everyone apologies politely and ensure they don't do things being asked for. This time I was very dis-appointed with the services being offered. I did mention the review on your website, seems it was deleted from admin. As I no longer can see that, it's not professional.

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Other web-users rate our hotel

  • 199 reviews 6.8/10 Location
  • 843 reviews 7.2/10 Room
  • 1,221 reviews 7.7/10 Service
  • 20 reviews 7.9/10 WiFi
  • 529 reviews 6.3/10 Food
  • 402 reviews 7.2/10 Cleanliness
  • 238 reviews 6.9/10 Breakfast

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