Sofitel Ambassador Seoul Hotel & Serviced Residences 5 Sterne

Dear Wirklich schön, First of all, I would like to sincerely thank you for choosing to stay with us and for taking the time to share such detailed and thoughtful feedback about your experience. We are truly delighted to hear your kind words regarding the overall condition of the hotel, the friendliness and attentiveness of our team, the breakfast selection, and the quality of our room facilities. Your positive comments are deeply appreciated and will be shared with our team as a great encouragement. We are also very grateful for the constructive feedback you have provided, and we have carefully reviewed each point. Regarding towel replacement, we would like to kindly share that during daily housekeeping service, used towels are generally replaced as part of our standard room care. At the same time, we truly appreciate your preference for less frequent towel changes, and we also support our guests’ choice to participate in our sustainability efforts where applicable. With regard to the minimum spending requirement for window seating at Latitude 32 Bar, we truly appreciate your comments and understand your concern. This policy is in place to manage seating demand and ensure fair access to limited window seats. Nevertheless, we acknowledge your experience and will review the current operational guidelines with the relevant department to explore whether a more flexible and guest-friendly approach can be introduced. Please rest assured that your feedback has been specifically shared with Latitude 32 Bar for their review. We would also like to sincerely apologize regarding the turndown service. As this is a standard service provided at Sofitel Ambassador Seoul, it should have been offered and arranged during your stay. We regret that it was not properly presented or extended to you upon check-in and during your stay. Please kindly accept our sincere apologies for this oversight. We fully understand that turndown service is an important part of the Sofitel experience, and it should have been proactively communicated and provided without requiring a separate request. We have shared this matter with the relevant team to ensure that turndown service is consistently offered and properly explained to all guests moving forward. Your valuable insights are extremely important to us as they directly help us improve the quality and consistency of our guest experience. Please be assured that your comments have been shared with the relevant departments for immediate review and consideration. We truly hope to have the opportunity to welcome you back in the near future, so that we may provide you with an even more refined and seamless experience that fully reflects the Sofitel brand standards you expect and deserve. Wishing you all the best in health and happiness. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you very much for taking the time to share such a wonderful review following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that you thoroughly enjoyed your five nights with us and that every aspect of your stay met your expectations. Knowing that you felt at home from the very first moment is one of the greatest compliments we could receive, as creating memorable and heartfelt experiences for our guests is at the core of everything we do. Your kind words regarding the attentive service provided by our team are deeply appreciated. We are especially grateful for your recognition of Vincent and his team. Your compliments will certainly be shared with all our Heartists, from the doormen to the management team, as such encouragement serves as a wonderful motivation for us all. Thank you once again for your generous recommendation and for choosing Sofitel Ambassador Seoul. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

친애하는 고객님께, Bonjour, 안녕하십니까! Sofitel Ambassador Seoul Hotel & Serviced Residences를 찾아주셔서 진심으로 감사드리며, 따뜻한 후기를 남겨주셔서 깊이 감사드립니다. 저희는 모든 고객님께 고품격의 휴식과 섬세한 서비스를 제공하고자 최선을 다하고 있습니다. 고객님의 소중한 말씀은 전 직원에게 큰 격려가 되었으며, 앞으로도 한층 더 정성을 다한 서비스로 보답하겠습니다. 소피텔 앰배서더 서울은 프렌치 감성과 한국의 환대가 조화를 이루는 공간으로서, 고객님께 의미 있는 순간을 선사하는 것을 목표로 하고 있습니다. 고객님의 만족은 저희에게 있어 가장 큰 보람이며, 다음 방문 시에도 잊지 못할 경험을 드릴 수 있도록 최선을 다하겠습니다. 다시 한 번 감사드리며, 조만간 다시 모실 수 있기를 진심으로 바랍니다. 감사합니다. 당직지배인 박 종두 배상

Dear Stephanie B., Bonjour, herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Vielen Dank, dass Sie sich für einen Aufenthalt in unserem Haus entschieden haben und sich die Zeit genommen haben, Ihre freundlichen Eindrücke mit uns zu teilen. Als geschätztes Accor Classic Mitglied war es uns eine große Freude, Sie bei uns willkommen heißen zu dürfen. Es bedeutet unserem gesamten Team sehr viel zu wissen, dass Ihr Aufenthalt einen positiven Eindruck hinterlassen hat und Sie Ihre Zeit in Seoul angenehm und komfortabel genießen konnten. Ihre herzlichen Worte wissen wir sehr zu schätzen und werden diese selbstverständlich mit unseren Ambassadors teilen. Rückmeldungen wie Ihre sind eine wunderbare Motivation für unser gesamtes Team und bestärken uns darin, weiterhin aufmerksame und herzliche Gastfreundschaft zu bieten und das Gästeerlebnis stetig weiterzuentwickeln. Vor allem aber freuen wir uns sehr, dass Sie schöne Erinnerungen an Ihren Aufenthalt und Ihre Zeit in Korea mitnehmen konnten. Wir würden uns sehr freuen, Sie schon bald wieder im Sofitel Ambassador Seoul willkommen heißen zu dürfen. Mit freundlichen Grüßen, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences