Dear Wirklich schön, First of all, I would like to sincerely thank you for choosing to stay with us and for taking the time to share such detailed and thoughtful feedback about your experience. We are truly delighted to hear your kind words regarding the overall condition of the hotel, the friendliness and attentiveness of our team, the breakfast selection, and the quality of our room facilities. Your positive comments are deeply appreciated and will be shared with our team as a great encouragement. We are also very grateful for the constructive feedback you have provided, and we have carefully reviewed each point. Regarding towel replacement, we would like to kindly share that during daily housekeeping service, used towels are generally replaced as part of our standard room care. At the same time, we truly appreciate your preference for less frequent towel changes, and we also support our guests’ choice to participate in our sustainability efforts where applicable. With regard to the minimum spending requirement for window seating at Latitude 32 Bar, we truly appreciate your comments and understand your concern. This policy is in place to manage seating demand and ensure fair access to limited window seats. Nevertheless, we acknowledge your experience and will review the current operational guidelines with the relevant department to explore whether a more flexible and guest-friendly approach can be introduced. Please rest assured that your feedback has been specifically shared with Latitude 32 Bar for their review. We would also like to sincerely apologize regarding the turndown service. As this is a standard service provided at Sofitel Ambassador Seoul, it should have been offered and arranged during your stay. We regret that it was not properly presented or extended to you upon check-in and during your stay. Please kindly accept our sincere apologies for this oversight. We fully understand that turndown service is an important part of the Sofitel experience, and it should have been proactively communicated and provided without requiring a separate request. We have shared this matter with the relevant team to ensure that turndown service is consistently offered and properly explained to all guests moving forward. Your valuable insights are extremely important to us as they directly help us improve the quality and consistency of our guest experience. Please be assured that your comments have been shared with the relevant departments for immediate review and consideration. We truly hope to have the opportunity to welcome you back in the near future, so that we may provide you with an even more refined and seamless experience that fully reflects the Sofitel brand standards you expect and deserve. Wishing you all the best in health and happiness. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you very much for taking the time to share such a wonderful review following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that you thoroughly enjoyed your five nights with us and that every aspect of your stay met your expectations. Knowing that you felt at home from the very first moment is one of the greatest compliments we could receive, as creating memorable and heartfelt experiences for our guests is at the core of everything we do. Your kind words regarding the attentive service provided by our team are deeply appreciated. We are especially grateful for your recognition of Vincent and his team. Your compliments will certainly be shared with all our Heartists, from the doormen to the management team, as such encouragement serves as a wonderful motivation for us all. Thank you once again for your generous recommendation and for choosing Sofitel Ambassador Seoul. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

친애하는 고객님께, Bonjour, 안녕하십니까! Sofitel Ambassador Seoul Hotel & Serviced Residences를 찾아주셔서 진심으로 감사드리며, 따뜻한 후기를 남겨주셔서 깊이 감사드립니다. 저희는 모든 고객님께 고품격의 휴식과 섬세한 서비스를 제공하고자 최선을 다하고 있습니다. 고객님의 소중한 말씀은 전 직원에게 큰 격려가 되었으며, 앞으로도 한층 더 정성을 다한 서비스로 보답하겠습니다. 소피텔 앰배서더 서울은 프렌치 감성과 한국의 환대가 조화를 이루는 공간으로서, 고객님께 의미 있는 순간을 선사하는 것을 목표로 하고 있습니다. 고객님의 만족은 저희에게 있어 가장 큰 보람이며, 다음 방문 시에도 잊지 못할 경험을 드릴 수 있도록 최선을 다하겠습니다. 다시 한 번 감사드리며, 조만간 다시 모실 수 있기를 진심으로 바랍니다. 감사합니다. 당직지배인 박 종두 배상

Dear Stephanie B., Bonjour, herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Vielen Dank, dass Sie sich für einen Aufenthalt in unserem Haus entschieden haben und sich die Zeit genommen haben, Ihre freundlichen Eindrücke mit uns zu teilen. Als geschätztes Accor Classic Mitglied war es uns eine große Freude, Sie bei uns willkommen heißen zu dürfen. Es bedeutet unserem gesamten Team sehr viel zu wissen, dass Ihr Aufenthalt einen positiven Eindruck hinterlassen hat und Sie Ihre Zeit in Seoul angenehm und komfortabel genießen konnten. Ihre herzlichen Worte wissen wir sehr zu schätzen und werden diese selbstverständlich mit unseren Ambassadors teilen. Rückmeldungen wie Ihre sind eine wunderbare Motivation für unser gesamtes Team und bestärken uns darin, weiterhin aufmerksame und herzliche Gastfreundschaft zu bieten und das Gästeerlebnis stetig weiterzuentwickeln. Vor allem aber freuen wir uns sehr, dass Sie schöne Erinnerungen an Ihren Aufenthalt und Ihre Zeit in Korea mitnehmen konnten. Wir würden uns sehr freuen, Sie schon bald wieder im Sofitel Ambassador Seoul willkommen heißen zu dürfen. Mit freundlichen Grüßen, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour. Thank you sincerely for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for sharing your valuable feedback regarding your recent stay with us. We are truly delighted to learn that you had an enjoyable and memorable experience overall. Your generous compliments regarding the friendliness and attentiveness of our reception team, as well as the exceptional service provided by our concierge colleagues, are deeply appreciated. We are especially pleased to know that our team was able to assist you throughout your stay and contribute positively to your visit. It is also rewarding to hear that you were satisfied with the cleanliness and upkeep of your room, our breakfast selection, and the hotel’s convenient location and accessibility. Your thoughtful recognition will certainly be shared with all related departments as great encouragement. At the same time, please accept our sincere apologies for the inconvenience caused by the volume of the music during breakfast service. We fully understand that a comfortable and relaxing atmosphere is an important part of the dining experience, and we regret that this aspect did not meet your expectations. Kindly rest assured that your feedback has been carefully shared with the responsible team for review and improvement. Your comments are truly valuable to us as they help us continuously refine and enhance the guest experience we strive to provide. Once again, thank you for your kind words and constructive feedback. It would be our great pleasure to welcome you back on your next visit to Seoul and provide you with an even more exceptional stay. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Markus B., Bonjour, herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Vielen Dank, dass Sie sich für unser Haus entschieden haben und sich die Zeit genommen haben, eine so ausführliche und aufmerksame Bewertung Ihres Aufenthalts zu teilen. Es bedeutet unserem gesamten Team sehr viel zu wissen, dass Ihr Aufenthalt angenehm und in guter Erinnerung geblieben ist. Ihr freundliches Feedback wissen wir sehr zu schätzen und es ist eine große Motivation für uns alle. Es bestärkt uns darin, den erlebten Service nicht nur aufrechtzuerhalten, sondern kontinuierlich weiterzuentwickeln und zu verfeinern, um Ihnen bei Ihrem nächsten Besuch ein noch angenehmeres und rundum verbessertes Erlebnis bieten zu können. Wir hoffen zudem sehr, dass Ihre Zeit in Seoul voller schöner Momente war und Ihre Reise in South Korea Ihnen in bester Erinnerung bleibt. Es wäre uns eine große Freude, Sie bald wieder bei uns begrüßen zu dürfen und Teil eines weiteren besonderen Aufenthalts zu sein. Sollten Sie jederzeit Unterstützung benötigen, stehen wir Ihnen selbstverständlich gerne zur Verfügung. Mit freundlichen Grüßen Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Duraisamy S., Bonjour, Herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Zunächst möchten wir uns herzlich bei Ihnen bedanken, dass Sie sich für unser Haus entschieden haben und sich die Zeit genommen haben, Ihr ausführliches und wertvolles Feedback nach Ihrem letzten Aufenthalt mit uns zu teilen. Ebenso danken wir Ihnen für Ihre Treue als Accor Classic Mitglied. Wir freuen uns sehr zu erfahren, dass Ihr Aufenthalt für Sie zu einem rundum angenehmen und unvergesslichen Erlebnis geworden ist. Es ist für uns besonders schön zu hören, dass Sie mit unserem Service, dem kulinarischen Angebot sowie dem Komfort und der Großzügigkeit Ihres Zimmers so zufrieden waren. Ihre detaillierten und positiven Rückmeldungen bedeuten unserem gesamten Team sehr viel, und wir hoffen, dass Ihr Aufenthalt bei uns zu einer schönen Erinnerung geworden ist. Gleichzeitig danken wir Ihnen auch für Ihren Hinweis bezüglich der Obstauswahl beim Frühstück. Bitte seien Sie versichert, dass wir Ihr Feedback sehr ernst nehmen und diesen Bereich positiv prüfen werden, um unser Frühstückserlebnis weiter zu verbessern. Nochmals vielen Dank für Ihr wertvolles Feedback und Ihre Unterstützung. Wir würden uns sehr freuen, Sie in naher Zukunft erneut bei uns begrüßen zu dürfen. Sollten Sie weitere Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Jurgen K., Herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Zunächst möchten wir uns herzlich bei Ihnen bedanken, dass Sie sich für unser Hotel entschieden haben und uns besucht haben. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr wertvolles Feedback mitzuteilen. Es tut uns aufrichtig leid, dass Sie während Ihres Aufenthalts Unannehmlichkeiten erfahren haben. Für einen bereits vergangenen Aufenthalt möchten wir keine weiteren Erklärungen abgeben, jedoch bedauern wir sehr, dass Ihre Erwartungen nicht vollständig erfüllt wurden. Abgesehen von den von Ihnen genannten Punkten hoffen wir sehr, dass Ihr Aufenthalt ansonsten angenehm und komfortabel war. Sollten Sie sich entscheiden, uns in Zukunft erneut zu besuchen, versichern wir Ihnen, dass wir unser Bestes tun werden, Ihnen einen noch flexibleren und verbesserten Service zu bieten. Vielen Dank nochmals für Ihr wertvolles Feedback, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Für weitere Anmerkungen oder Unterstützung stehen wir Ihnen jederzeit gerne zur Verfügung. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Aleksej J., Bonjour, Herzliche Grüße vom Sofitel Ambassador Seoul Hotel & Residences. Zunächst möchten wir uns herzlich bei Ihnen bedanken, dass Sie unser Hotel besucht haben und sich die Zeit genommen haben, Ihr wunderbares Feedback mit uns zu teilen. Wir freuen uns sehr zu hören, dass Sie einen angenehmen Aufenthalt hatten und dass die herzliche Gastfreundschaft unseres Teams einen positiven Eindruck bei Ihrem Besuch hinterlassen hat. Ihre freundlichen Worte wissen wir sehr zu schätzen und werden diese selbstverständlich mit unserem gesamten Team teilen, da eine solche Anerkennung für uns alle eine große Motivation darstellt. Es ist stets unser Ziel, jedem Gast einen unvergesslichen und angenehmen Aufenthalt zu bereiten. Sollten wir Ihnen in Zukunft in irgendeiner Weise behilflich sein können, zögern Sie bitte nicht, uns jederzeit zu kontaktieren. Wir freuen uns schon jetzt darauf, Sie bald wieder im Sofitel Ambassador Seoul begrüßen zu dürfen. Sincerely, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed our hotel’s stunning views, comfortable rooms, beautiful lounge, pool, and excellent service. It is especially gratifying to know that our housekeeping and entire team were able to attend to all of your requests with care and attention. Your kind words about our elegant and well-maintained design, as well as the Executive Lounge offerings, are truly appreciated. We will continue striving to provide every guest with exceptional experiences that exceed expectations. We look forward to welcoming you back soon and wish you and your family health and happiness throughout 2026. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are delighted to hear that you found your stay overall perfect. We also appreciate your comment regarding the elevator system and will review this to ensure a smoother experience for our guests in the future. It is wonderful to know that, despite this minor issue, you enjoyed the service provided by our team. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Jun Yoon

Dear Hans A. M., Bonjour! Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you so much for taking the time to share your experience with us, and for your generous feedback. It’s truly rewarding to know that your stay left you with a positive impression. We deeply appreciate your kind recognition, and it brings us great joy to know that the time you spent with us was both enjoyable and comfortable. Providing a relaxing and convenient environment for our guests is always our priority, and your comments reaffirm that we’re moving in the right direction. Guest feedback like yours motivates our entire team to continue delivering warm, thoughtful service and maintaining a space where every stay feels memorable. We’re sincerely grateful for your support and hope to have the opportunity to welcome you back for another great experience in the future. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Pfitzner K., Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. Thank you very much for taking the time to share your experience with us and for your thoughtful feedback. We are delighted to know that overall, your stay was enjoyable and that you found our facilities and services to your satisfaction. At the same time, we sincerely regret any aspects of your experience that may have fallen short of the high standards we strive to offer. Your observations regarding certain operational details and dining service have been carefully noted, and we are actively working with our teams to refine and enhance these areas. Please be assured that we are fully committed to continual improvement, and your feedback plays an important role in helping us provide an even more seamless and enjoyable experience in the future. We very much look forward to welcoming you back, where we hope to exceed your expectations and demonstrate the improvements made based on your kind suggestions. Once again, thank you for your support and for sharing your impressions with us. We are motivated by guests like you to keep delivering thoughtful and attentive service at every opportunity. If you need anything else, please let us know! Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Dear Nursah D., Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you so much for taking the time to share your experience with us, and for your generous feedback. It’s truly rewarding to know that your stay left you with a positive impression. We deeply appreciate your kind recognition, and it brings us great joy to know that the time you spent with us was both enjoyable and comfortable. Providing a relaxing and convenient environment for our guests is always our priority, and your comments reaffirm that we’re moving in the right direction. Guest feedback like yours motivates our entire team to continue delivering warm, thoughtful service and maintaining a space where every stay feels memorable. We’re sincerely grateful for your support and hope to have the opportunity to welcome you back for another great experience in the future. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Dear Sonja K., Bonjour! Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you so much for taking the time to share your experience with us, and for your generous feedback. It’s truly rewarding to know that your stay left you with a positive impression. We deeply appreciate your kind recognition, and it brings us great joy to know that the time you spent with us was both enjoyable and comfortable. Providing a relaxing and convenient environment for our guests is always our priority, and your comments reaffirm that we’re moving in the right direction. Guest feedback like yours motivates our entire team to continue delivering warm, thoughtful service and maintaining a space where every stay feels memorable. We’re sincerely grateful for your support and hope to have the opportunity to welcome you back for another great experience in the future. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Dear Andreas S., Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you so much for taking the time to share your experience with us, and for your generous feedback. It’s truly rewarding to know that your stay left you with a positive impression. We deeply appreciate your kind recognition, and it brings us great joy to know that the time you spent with us was both enjoyable and comfortable. Providing a relaxing and convenient environment for our guests is always our priority, and your comments reaffirm that we’re moving in the right direction. Guest feedback like yours motivates our entire team to continue delivering warm, thoughtful service and maintaining a space where every stay feels memorable. We’re sincerely grateful for your support and hope to have the opportunity to welcome you back for another great experience in the future. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences