Dear Sven N., Thank you very much for choosing to stay with us again and for taking the time to share your detailed feedback. As a valued and loyal guest of Novotel Ambassador Seoul Gangnam, we truly appreciate your continued support and the opportunity to serve you. First and foremost, please accept our sincere apologies that your recent stay did not meet your expectations. We fully understand your disappointment regarding the condition of the bathroom and the overall facilities. As you mentioned, our hotel has a long history, and we are continuously making efforts to maintain and improve our facilities to ensure that the age of the property does not cause any inconvenience to our guests. However, we sincerely regret that we were unable to meet your expectations during this stay. Please be assured that we are currently reviewing our facilities and improvement plans internally to ensure continuous maintenance and upgrades. We kindly ask for your understanding and patience as we work toward providing a more comfortable environment for our guests. Regarding the service experience you received, I would like to personally express my deepest apologies. As the Guest Experience Manager, it is truly disappointing and regrettable that we were not able to provide the level of service you deserved. As you rightly pointed out, even when a request cannot be fulfilled immediately, our responsibility is to sincerely consider possible solutions, offer alternatives, and make every effort to assist our guests. Unfortunately, we failed to demonstrate this level of care during your stay. Your comments are a valuable reminder of the importance of genuine hospitality. Small gestures can create meaningful moments for our guests, but the absence of those gestures can also lead to disappointment. We will take your feedback seriously and use it as an opportunity to further improve our service standards, especially for our valued Accor members who continue to place their trust in us. We will share your feedback with the relevant departments, including our Front Office and Food & Beverage teams, to ensure that your comments are reflected in our ongoing efforts for improvement. Thank you once again for your honest and thoughtful feedback. We truly appreciate your continued loyalty and hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional experience you have come to expect from us. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Thorsten S., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. Also we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear JOCHEN B., First of all, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your feedback. We truly appreciate your visit and the opportunity to serve you. We sincerely apologize that certain aspects of your stay did not fully meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced, particularly regarding the music, the strong air freshener in the lobby at night, and the temporary closure of Gran A, which is currently only available for group booking for private events. Your comments are extremely valuable to us, and we have shared them with the relevant departments to ensure that they are carefully reviewed. We are committed to taking the necessary steps to improve both our environment and services so that your next stay with us will be more comfortable and enjoyable. We humbly reflect on the areas where we fell short and will continue to make every effort to provide a satisfying experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Margit C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Denis P., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. We are deeply sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for any disappointment and inconvenience you experienced during your stay. With regard to your check-in, we understand that you expressed a preference for the 17th floor. In an effort to better accommodate your preference, we arranged an upgrade from your originally reserved room type. However, if there was any confusion or inconvenience caused during the all process of providing information regarding your room, including this arrangement, we sincerely apologize and regret that we did not meet your expectations. Furthermore, we take full responsibility for the lack of smooth and consistent service you encountered throughout your stay. It is truly disappointing to learn that we fell short in delivering the level of service you deserve, and we deeply regret the frustration this may have caused. Your feedback is extremely valuable to us, and we will carefully review your comments with the relevant teams to improve both our service standards and overall guest experience. We are committed to making meaningful improvements to ensure a more seamless and satisfying stay for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Seung H. L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Mr. Kim but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. Also, we will strive to make further improvements in the areas that did not fully meet your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire L. Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Marc C. T., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Louis but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Milan W., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We will strive to make further improvements in the areas that did not fully meet your expectations, and please rest assured that all the points you have shared will be carefully communicated to the relevant departments. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Mattheus B., First, thank you for choosing our hotel for your business trips over the years. We sincerely apologize that we were not able to provide you with a fully satisfactory experience during your recent stay. We are truly sorry that the room condition felt outdated and that we have not yet been able to show meaningful improvements, despite your feedback shared with us in the past. Please rest assured that room renovations are a matter we are actively discussing with our management team, taking into account valuable feedback from guests like you. As this is not a decision that can be made lightly, we are reviewing all aspects carefully and systematically to ensure a well-planned and effective improvement. We are making every effort to move this forward as promptly as possible. Thank you once again for your invaluable feedback. We will continue striving to provide better service and a more comfortable environment on your future stays. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Stefan B., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Frank Z., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. However, we are sincerely apologize to learn that certain aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced during your time with us. Your comments are extremely valuable to us, and we will carefully review them to improve our services and facilities. Your valuable feedback is a precious asset to us and will serve as an important guide in our efforts to provide better services and an improved environment. We humbly reflect on the areas where we fell short and are committed to making the necessary improvements to ensure that we become a hotel that offers a satisfying experience to all our guests. We hope to have the chance to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Bjorn Z., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We will strive to make further improvements in the areas that did not fully meet your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Fabian E., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Riemann J., Thank you so much for taking the time to share your valuable feedback with us. We are delighted to hear that you had an overall pleasant experience during your stay. We truly appreciate your comments about our hotel’s convenient location, as well as your satisfaction with the check-in/check-out process. It\'s also wonderful to know that you enjoyed the cleanliness and WiFi services. We have noted your feedback regarding breakfast and will continue to improve to offer a more enjoyable and satisfying experience for all our guests. We are committed to providing an even better experience for you in the future and hope to have the pleasure of welcoming you back soon. If there is anything else we can assist you with, please don\'t hesitate to reach out. We look forward to welcoming you again to our hotel. Sincerely, Chloe Lee Guest Relationship Officer Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Lehmann V., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Dear Guest, Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your review. We sincerely apologize for the inconvenience caused by the room maintenance. Your feedback will be shared with the relevant department, and we will implement staff retraining and a review of our service quality. Once again, we apologize for not providing you with a comfortable and special stay, and we appreciate you sharing your concerns with us despite the inconvenience. When you choose to visit our hotel again in the future, we will strive to offer you an even more comfortable and special experience, and we look forward to welcoming you back soon. Thank you. Sincerely, Kate Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. For food spots near the hotel, please do not hesitate to ask our concierge during your next visit! We always search for good restaurants around the hotel to make our guest's food experiences in Korea even better. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Yoo Guest Experience Manager Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +8…