Novotel Ambassador Seoul Gangnam 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.5/5 1.614 Bewertungen

Bestpreisgarantie
Novotel Ambassador Seoul Gangnam - Image 1
Novotel Ambassador Seoul Gangnam - Image 2
Novotel Ambassador Seoul Gangnam - Image 3
Novotel Ambassador Seoul Gangnam - Image 4
130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, Südkorea

Beschreibung

Hotel-Extras

  • Im Stadtbezirk Gangnam nahe der Station Sinnonhyeon und COEX mit guter Flughafenanbindung

  • 332 moderne Gästezimmer und 12 Tagungsräume für bis zu 400 Personen

  • 6 luxuriöse Restaurants und Bars mit internationaler und Bistro-Küche

  • Web-/Internetecke und gratis WIFI für Ihre Geschäftsanforderungen mit Komfort und Privatsphäre

  • Pool, Fitnessraum, Sauna und Golfplatz (jeden ersten Montag im Monat geschlossen)

Unsere Unterkünfte

Dieses Hotel buchen
Zimmer 1

Lage des Hotels

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
Südkorea

GPS:37.505258, 127.028829

Tel
Fax +82 2-564-4573

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.5/5  1.614 Bewertungen

Note Kundenmeinungen 3.0/5

Sven N. Geschäftsreisende - Bestätigte Mitteilungen ALL

Dear Sven N., Thank you very much for choosing to stay with us again and for taking the time to share your detailed feedback. As a valued and loyal guest of Novotel Ambassador Seoul Gangnam, we truly appreciate your continued support and the opportunity to serve you. First and foremost, please accept our sincere apologies that your recent stay did not meet your expectations. We fully understand your disappointment regarding the condition of the bathroom and the overall facilities. As you mentioned, our hotel has a long history, and we are continuously making efforts to maintain and improve our facilities to ensure that the age of the property does not cause any inconvenience to our guests. However, we sincerely regret that we were unable to meet your expectations during this stay. Please be assured that we are currently reviewing our facilities and improvement plans internally to ensure continuous maintenance and upgrades. We kindly ask for your understanding and patience as we work toward providing a more comfortable environment for our guests. Regarding the service experience you received, I would like to personally express my deepest apologies. As the Guest Experience Manager, it is truly disappointing and regrettable that we were not able to provide the level of service you deserved. As you rightly pointed out, even when a request cannot be fulfilled immediately, our responsibility is to sincerely consider possible solutions, offer alternatives, and make every effort to assist our guests. Unfortunately, we failed to demonstrate this level of care during your stay. Your comments are a valuable reminder of the importance of genuine hospitality. Small gestures can create meaningful moments for our guests, but the absence of those gestures can also lead to disappointment. We will take your feedback seriously and use it as an opportunity to further improve our service standards, especially for our valued Accor members who continue to place their trust in us. We will share your feedback with the relevant departments, including our Front Office and Food & Beverage teams, to ensure that your comments are reflected in our ongoing efforts for improvement. Thank you once again for your honest and thoughtful feedback. We truly appreciate your continued loyalty and hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional experience you have come to expect from us. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Note Kundenmeinungen 4.5/5

Thorsten S. Geschäftsreisende - Bestätigte Mitteilungen ALL

Dear Thorsten S., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. Also we have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Note Kundenmeinungen 4.5/5

Jochen B. Geschäftsreisende - Bestätigte Mitteilungen ALL

Dear JOCHEN B., First of all, thank you very much for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your feedback. We truly appreciate your visit and the opportunity to serve you. We sincerely apologize that certain aspects of your stay did not fully meet your expectations. Please accept our heartfelt apologies for any inconvenience or discomfort you may have experienced, particularly regarding the music, the strong air freshener in the lobby at night, and the temporary closure of Gran A, which is currently only available for group booking for private events. Your comments are extremely valuable to us, and we have shared them with the relevant departments to ensure that they are carefully reviewed. We are committed to taking the necessary steps to improve both our environment and services so that your next stay with us will be more comfortable and enjoyable. We humbly reflect on the areas where we fell short and will continue to make every effort to provide a satisfying experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Note Kundenmeinungen 5.0/5

Margit C. Familien - Bestätigte Mitteilungen ALL

Dear Margit C., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Note Kundenmeinungen 1.5/5

Denis P. Geschäftsreisende - Bestätigte Mitteilungen ALL

Dear Denis P., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your patronage and the opportunity to serve you. We are deeply sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for any disappointment and inconvenience you experienced during your stay. With regard to your check-in, we understand that you expressed a preference for the 17th floor. In an effort to better accommodate your preference, we arranged an upgrade from your originally reserved room type. However, if there was any confusion or inconvenience caused during the all process of providing information regarding your room, including this arrangement, we sincerely apologize and regret that we did not meet your expectations. Furthermore, we take full responsibility for the lack of smooth and consistent service you encountered throughout your stay. It is truly disappointing to learn that we fell short in delivering the level of service you deserve, and we deeply regret the frustration this may have caused. Your feedback is extremely valuable to us, and we will carefully review your comments with the relevant teams to improve both our service standards and overall guest experience. We are committed to making meaningful improvements to ensure a more seamless and satisfying stay for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Once again, thank you for your understanding and for sharing your valuable feedback. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

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