Das Ambassador Seoul - ein Pullman Hotel

The awkward experience started from check in. There was long que in Front office. I heard room was fully booked. There were 3 check in station plus 1 concierge but only 2 people were handling the que. The weird point was there were 3 staffs near the queue and standing around, doing nothing. 1. Suddenly one of staff approached to a couple who standed in front of us and aknowledged they are diamond member. Then this guy explained and apologized for a long queue so gently. There were nealy more than 20 people were standing but didn’t care about others, only diamond member. I think I have rights to be explained about system error whatsoever led to take so long to wait. It was my first experience that I felt insulted as a customer even before checking in. Maybe I was unlucky to stand behind of “precious” diamond member as a “normal” guest. To be honest, it is quite normal to wait for certain time during the weekend because many hotels have high room occupancy. Your 3 staffs who stand near by queue better explain to customer why you operated only 2 desk while they were doing nothig. 2. In general, front office experience was awful. When I made a reservation, the age of kids had been checked, extra charge was informed but during check in, after standing a queue, staff checked all over again and even miscalculated room charge. I wonder if this is the best practice that you could do. It is normal if you expect busy weekend, room should be pre assigned in the system, guest comment should have been checked in advance, and extra charge should be calculated. That’s how others do. The process was not like double checking what I made, he sounded like there was no information about my reservation. Why do I have to spend my time to reconfirm the reservation more than 3 times then? 3. The front office agent called us and said he miscalculated room charge. He said he would cancel the transaction but when I went to front office, he just left comment, nothing else. What a service.. I can’t imagine how inefficient the operation is. 4. During check in and check out, I strongly mentioned that I want to receive customer satisfaction survey via email but no email until today. This led me to send email to you and I will not even hesitate to send it over to headquater if you ignore this. When I checked out, he even wrote so big in the registration form to send email, double check my email address. It seems your staffs are pretending to listen to customers.

We went during our honeymoon. The hotel room was modern and full of technology. My name was displayed on the tv when we walked in. Front desk Kenny Kim was amazing and took care of out stay. He went above and beyond for us. Ellie at the pool terrace was also really nice to us to look after our ridiculous requests. 허니문으로 방문한 시간이었고 정말 즐거웠습니다 객실에 상태는 완벽했고 모든 스태프들은 친절했습니다 특히 환영과 따뜻한 응대를 해주셨던 프론트 데스크 근무하시는 캐니킴 에게 감사 인사를 드립니다 잊지 못할 추억을 만들어 주며 다시 한번 방문하고 싶습니다.

I stayed 4nights, During the stay there wasn’t any issue. Every single staff was being professional, kindly and helpful. I had breakfast at The Kings 3times. All Korean & international menu was great.

Very nice hotel (fully refurbished ending in Dec 2021, so brand new). Extremely confortable and top service. A lot of services, as restaurants, important gym room, swimming pool interior and exterior, virtual golf course,… Perfectly located to have access to the good places for shopping, muséums, etc…

My second time staying Ambassador Seoul, it has been significantly improved compared with 4 years ago. The room was fully of high tech system. The lights control was convenient, the curtain is automatic control, the television is huge with Netflix access. The facility in bath room was also decent. Shower was very strong and I stayed in basic room, but also with bathtub. The breakfast and evening buffet were fantastic, not too many choices but with quality food. The hotel service was also fantastic! The front desk team helped me a lot during check in, and Mr. David Kim from concierge helped me using Kakao Taxi App. Thank you all!