Dear Mrs. M., thank you for your kind feedback! We are delighted to hear that you had a comfortable stay and appreciated the friendly welcome and comfortable room. It is great to know that you found everything you needed for a pleasant overnight stay before your departure from the airport. We hope to welcome you back again in the future! Kind regards, your Ibis Team

Dear Mr. G., thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room clean and suitable for a one-night stay, and that you enjoyed the breakfast at our neighboring Novotel. We are particularly sorry to hear about your experience at reception. A friendly and welcoming arrival is very important to us, and we regret that our service came across as uninterested and rather abrupt. We take your comments seriously and will share them with our team to help improve the welcome and service we provide to our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, your Ibis Team

Dear Mr. S., thank you for your positive feedback! We are pleased to hear that you found your room clean and suitable for a short stay. We also appreciate your suggestion regarding the pillows. We will gladly pass this feedback on to our team for consideration. We hope to welcome you back again in the future! Kind regards, your Ibis Team

Dear Family K., thank you for sharing your feedback with us. We are pleased to hear that you found our hotel clean and well maintained. We are sorry that the limited availability of drinks throughout the day was a disappointment. We understand that having the option to enjoy a coffee, tea, or another drink at the hotel during the day is convenient, and we appreciate your feedback regarding this change. We will gladly share your comments with our team as we continuously look for ways to improve our guests’ experience. We hope to welcome you back again in the future. Kind regards, Your Ibis Team

Dear Mr. V. N., thank you very much for your lovely review! We’re delighted to hear that you enjoyed your clean, spacious, and quiet room, the comfortable bed, and our clean facilities. We’re especially happy to hear that our housekeeping team made such a positive impression. We will be sure to share your kind words with our colleague — they will certainly appreciate the recognition! We hope to welcome you back again before your next flight. Ihr Ibis Team

Dear Mr. G., thank you very much for your positive review! We are delighted to hear that you had a great experience with us and enjoyed your clean and comfortable room, our convenient parking garage, and our location close to the airport. We truly appreciate your feedback and hope to welcome you back again soon! Your Ibis Team

Dear Mr. B. F., thank you very much for your positive feedback! We’re delighted to hear that you enjoyed our convenient location and easy access to the airport. It’s also great to know that our friendly staff made a positive impression. We hope to welcome you back again soon! Your Ibis Team

Dear Mrs. L., thank you for taking the time to share your feedback. We’re sorry to hear that your experience at reception felt somewhat standard and impersonal. We appreciate your honest comments, as they help us identify areas where we can improve our service and create a warmer, more welcoming experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more personal experience next time. Your Ibis Team

Dear Mr. V. G., thank you very much for your positive feedback! We’re delighted that you appreciated our convenient location within walking distance of the airport. We’re also pleased that you enjoyed the option to have a drink or a meal at the hotel next door. We hope to welcome you back again soon! Your Ibis Team

Dear Mrs. V. S., thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our good location, friendly welcome and attractive price. We are sorry, however, that the room was too warm and that you were unable to cool it down sufficiently. We also regret the disturbance caused by outside noise and that the TV was not working properly during your stay. We understand how these issues can affect your comfort and apologize for the inconvenience. Thank you for bringing these points to our attention. Your feedback is valuable to us and helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay next time. Your Ibis Düsseldorf Team

Dear Mrs. M., thank you very much for your positive review! We are delighted to hear that you found our location convenient for an overnight stay before your flight from Düsseldorf Airport. It is also great to know that you appreciated the convenient taxi connection and our safe and tidy parking facilities during your week away. We hope to welcome you back again on your next trip! Best regards, your Ibis Team

Dear Mr. T., thank you for taking the time to share your feedback with us. We are pleased to hear that you found your short stay acceptable for the price. We are sorry, however, that the waiting times at reception during both check-in and departure were so long. We also appreciate your suggestion regarding water glasses and a small tea station in the room. We will take your comments into consideration as we continuously look for ways to improve our guests’ comfort. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a smoother and more pleasant experience on your next visit. Best regards, your Ibis Team

Dear Mr. F., thank you very much for your detailed review and for sharing your honest feedback with us. We are pleased to hear that you found our hotel very clean, enjoyed the overall atmosphere and, most importantly, had a comfortable night’s sleep in our beds. At the same time, we are sorry that some aspects of your stay did not fully meet your expectations. We are particularly sorry to hear that you experienced issues with the Wi-Fi during your stay. This is not the standard we aim to provide, and we will look into this matter carefully. Regarding dining options, we would like to kindly point out that dinner is available in our neighbouring hotel, where breakfast is also served. We are sorry if this was not clear during your stay. We also understand your concerns regarding the smoke. Your comfort is very important to us, and we appreciate you bringing this point to our attention. In addition, we would like to kindly inform you that all our rooms are equipped with air conditioning. However, please note that the system only works when the window is closed, in order to ensure optimal performance. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Your Ibis Team

Dear Mr. v. M., thank you very much for your positive feedback! We are pleased to hear that you enjoyed your stay with us and found our location convenient, especially for an early morning flight. It is great to know that you appreciated the clean room as well as the friendly and helpful service provided by our team. Thank you for choosing our hotel. We look forward to welcoming you back again on your next trip. Kind regards, your Ibis Team

Dear Mrs. D., thank you very much for your positive feedback! We are delighted to hear that you enjoyed our fresh and modern hotel, as well as your clean and comfortable room. It is wonderful to know that you appreciated the helpful and friendly service from our team. We will be happy to share your kind words with our reception colleague. Feedback like yours is a great motivation for our entire team. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, your Ibis Team

Dear Mr. P., thank you very much for your positive feedback! We are delighted to hear that you appreciated our convenient location close to the airport, as well as the friendly service provided by our team and the cleanliness of your room. It is great to know that you also enjoyed the facilities nearby, including the bar at the Novotel and the shared terrace area between our hotels. We are pleased that these options contributed to a pleasant stay. We look forward to welcoming you back again in the future. Kind regards, your Ibis Team

Dear Mrs. V., thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We regret that the distance from the airport and the route to the hotel were not as you anticipated. We strive to provide accurate information to our guests and appreciate your comments, as they help us review how this information is communicated. We also apologize for the inconvenience caused by the clogged shower. This is not the standard we aim to provide, and we will ensure the issue is addressed with our maintenance team. Regarding the breakfast box, we are sorry for the disappointment. If a breakfast box was booked but not provided, we sincerely apologize and encourage you to contact us directly so we can look into what happened. We also regret your impression regarding the reception service at your departure. Our reception is staffed throughout the night, and we will review your feedback with our team to ensure our service standards are consistently maintained. Thank you again for your comments. We appreciate your feedback, as it helps us improve our services. Kind regards, your Ibis Team