Dear Mr. G., thank you very much for your positive review! We are delighted to hear that you had a great experience with us and enjoyed your clean and comfortable room, our convenient parking garage, and our location close to the airport. We truly appreciate your feedback and hope to welcome you back again soon! Your Ibis Team

Dear Mr. B. F., thank you very much for your positive feedback! We’re delighted to hear that you enjoyed our convenient location and easy access to the airport. It’s also great to know that our friendly staff made a positive impression. We hope to welcome you back again soon! Your Ibis Team

Dear Mrs. L., thank you for taking the time to share your feedback. We’re sorry to hear that your experience at reception felt somewhat standard and impersonal. We appreciate your honest comments, as they help us identify areas where we can improve our service and create a warmer, more welcoming experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more personal experience next time. Your Ibis Team

Dear Mr. V. G., thank you very much for your positive feedback! We’re delighted that you appreciated our convenient location within walking distance of the airport. We’re also pleased that you enjoyed the option to have a drink or a meal at the hotel next door. We hope to welcome you back again soon! Your Ibis Team

Dear Mrs. V. S., thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our good location, friendly welcome and attractive price. We are sorry, however, that the room was too warm and that you were unable to cool it down sufficiently. We also regret the disturbance caused by outside noise and that the TV was not working properly during your stay. We understand how these issues can affect your comfort and apologize for the inconvenience. Thank you for bringing these points to our attention. Your feedback is valuable to us and helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay next time. Your Ibis Düsseldorf Team

Dear Mrs. M., thank you very much for your positive review! We are delighted to hear that you found our location convenient for an overnight stay before your flight from Düsseldorf Airport. It is also great to know that you appreciated the convenient taxi connection and our safe and tidy parking facilities during your week away. We hope to welcome you back again on your next trip! Best regards, your Ibis Team

Dear Mr. T., thank you for taking the time to share your feedback with us. We are pleased to hear that you found your short stay acceptable for the price. We are sorry, however, that the waiting times at reception during both check-in and departure were so long. We also appreciate your suggestion regarding water glasses and a small tea station in the room. We will take your comments into consideration as we continuously look for ways to improve our guests’ comfort. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a smoother and more pleasant experience on your next visit. Best regards, your Ibis Team

Dear Mr. F., thank you very much for your detailed review and for sharing your honest feedback with us. We are pleased to hear that you found our hotel very clean, enjoyed the overall atmosphere and, most importantly, had a comfortable night’s sleep in our beds. At the same time, we are sorry that some aspects of your stay did not fully meet your expectations. We are particularly sorry to hear that you experienced issues with the Wi-Fi during your stay. This is not the standard we aim to provide, and we will look into this matter carefully. Regarding dining options, we would like to kindly point out that dinner is available in our neighbouring hotel, where breakfast is also served. We are sorry if this was not clear during your stay. We also understand your concerns regarding the smoke. Your comfort is very important to us, and we appreciate you bringing this point to our attention. In addition, we would like to kindly inform you that all our rooms are equipped with air conditioning. However, please note that the system only works when the window is closed, in order to ensure optimal performance. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Your Ibis Team

Dear Mr. v. M., thank you very much for your positive feedback! We are pleased to hear that you enjoyed your stay with us and found our location convenient, especially for an early morning flight. It is great to know that you appreciated the clean room as well as the friendly and helpful service provided by our team. Thank you for choosing our hotel. We look forward to welcoming you back again on your next trip. Kind regards, your Ibis Team

Dear Mrs. D., thank you very much for your positive feedback! We are delighted to hear that you enjoyed our fresh and modern hotel, as well as your clean and comfortable room. It is wonderful to know that you appreciated the helpful and friendly service from our team. We will be happy to share your kind words with our reception colleague. Feedback like yours is a great motivation for our entire team. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, your Ibis Team

Dear Mr. P., thank you very much for your positive feedback! We are delighted to hear that you appreciated our convenient location close to the airport, as well as the friendly service provided by our team and the cleanliness of your room. It is great to know that you also enjoyed the facilities nearby, including the bar at the Novotel and the shared terrace area between our hotels. We are pleased that these options contributed to a pleasant stay. We look forward to welcoming you back again in the future. Kind regards, your Ibis Team

Dear Mrs. V., thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We regret that the distance from the airport and the route to the hotel were not as you anticipated. We strive to provide accurate information to our guests and appreciate your comments, as they help us review how this information is communicated. We also apologize for the inconvenience caused by the clogged shower. This is not the standard we aim to provide, and we will ensure the issue is addressed with our maintenance team. Regarding the breakfast box, we are sorry for the disappointment. If a breakfast box was booked but not provided, we sincerely apologize and encourage you to contact us directly so we can look into what happened. We also regret your impression regarding the reception service at your departure. Our reception is staffed throughout the night, and we will review your feedback with our team to ensure our service standards are consistently maintained. Thank you again for your comments. We appreciate your feedback, as it helps us improve our services. Kind regards, your Ibis Team

Dear Mr. H., thank you for your positive feedback! We are pleased to hear that you found our location convenient and that your stay with us was easy and well organized. It is great to know that everything met your expectations. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future! Your Ibis Team

Dear Mrs. H., thank you very much for taking the time to share your feedback. We are pleased to hear that you found the hotel and your room to your satisfaction, that you enjoyed the breakfast, and that you appreciated the parking facilities. At the same time, we are sorry to read that certain aspects of your stay did not fully meet your expectations. Your comments regarding the mattress comfort, the bathroom design (including water splashing), and the mirror lighting are very valuable to us. We will certainly share your feedback with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future. Kind regards, your Ibis Team

Dear Mrs. v. d. V., thank you for taking the time to share your feedback. We are sorry to hear that your experience after your stay left you with a negative impression. We understand that misunderstandings can be particularly frustrating when they arise due to language differences, and we regret that you felt insufficiently understood in this situation. After reviewing the information available to us, we would like to clarify that our team always aims to assist our guests as much as possible and to handle reservations according to the conditions agreed upon at the time of booking. Unfortunately, when a reservation is made and the cancellation or modification conditions are not met, a no-show charge may apply. We are sorry that the communication did not meet your expectations and that this situation left you with a disappointing feeling. We appreciate your feedback, as it helps us to continue improving the way we communicate with our guests. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Your Ibis Team

Dear Mrs. V., thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our location, especially for early flights, as well as the clean and well-organized rooms. At the same time, we sincerely thank you for your helpful comment regarding the reception. We understand how important it is—especially at night—to know that assistance is immediately available. Please be assured that we will share your feedback with our team to improve visibility and communication during such moments. We hope to welcome you back again in the future. Kind regards, your Ibis Team

Dear Mrs. D. B., thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location close to the airport. We also appreciate your suggestion regarding complimentary airport transportation. Guest feedback like yours is valuable as we continually look for ways to enhance our services and improve the overall guest experience. We hope to welcome you back again soon. Your Ibis Team