Angsana Xi'an Lintong

All the staff are very nice, helpful and hospitality. The facilities and the room condition are in very good standard. However, the air conditioning system is terribly bad because we could not adjust the room temperature. Although they sincerely apologised for this issue, but nothing they could do except sending us a movable air fan.

Size was huge and perhaps that was part of the issue with this hotel, even getting to the Chinese restaurant took some walking along very cold corridors in the cold of winter. The breakfast though grand was just passable. However the price was reasonable during this period of low season for such a huge room and service staff were friendly. All in all a great stay but could have been better

The change in Xian after my visit 20 years back is tremendous and overwhelming. Xian has become very much developed and an awesome city, wished I had more time to explore the streets and more places of interest. 7 days is definitely not enough for me. Weather was cold but forgiving. Except for the discomfort of my dry eyes, all went well for me. A city with lots of history and culture, lots to see, hotel service was excellent, warmth and thoughtfulness from the staff and walking distance to unexpected premium outlets for required and last minute needs. Angsana Xian Lintong is definitely an excellent choice for family get-together, where everyone gets to engage in something they like as an individual or in a big or small group. Food is never a worry.

During my 3 days stay with my family at the hotel in mid November 2019, we were served with excellent hospitality from all the staff at the hotel. All of them make extra effort to ensure our family of 4 are well taken care off. They provide not only tip-top quality of service but also good advise and recommendation on all our enquiries about among others local food, attractions, transportation and many more. No wonder people said XiAn people are very nice and friendly. I totally vouch for that! We were walking back to the hotel from a nearby Premium Outlet Mall. The security at the next door spa saw us and sent a buggy to fetch us back to our hotel! I also wish to extend my special and heartfelt thanks to their Guest Service Center Supervisor, Ms Kathy Min. We accidentally left a pair of new shoe at the hotel and returned to our home country without the shoe. Ms Kathy makes all the effort to help us retrieve our item back in the shortest of time. Really impressive!! Well done Ms Kathy and team! We will highly recommend the hotel and XiAn to all. We love XiAn!

I and my friends arrived Xi'an on 7th Nov. We grabbed a car at the airport ahead to the hotel immediately. The driver mentioned the fare was a standard one but it turned out with a very expensive charge. We argued with him upon arriving the hotel. Anthony, the Chief Concierge, noticed that there was a situation. He approached us without hesitation and assisted us to deal with the driver. Obviously, the case was resolved smoothly. On 8th, he offered his help to us on how to use the DIDI to arrange car service which made our journey an easy and pleasant one. On 9th, when we got back to hotel after a long day journey, we discovered that we left a bag at a shop in town. Anthony and his colleague Arthur tried every different ways to locate it for us. They spent almost 30 minutes on this matter. Throughout the whole process, they demonstrated a very professional manner which was so impressive. They were patient and very customer oriented. I have no doubt to recommend this hotel to anyone who demand a good hotel of high quality.