Banyan Tree Bangkok

It’s second time here at Vertigo Banyan Tree Bangkok. I’m so impressed with all of the services, good atmostphere, good taste of food and excellent services especially for the staff, their name Lek and Chang. They’re so very nice and good take care of us. I rate them to one hundred point💯

To be honest, we normally only stay at the Shangri La Bangkok hotel when we go to Thailand, but this time we decided to try something different, so we decided to stay at the Banyan Tree Bangkok for 4 nights from 1 Aug - 5 Aug. There were some hickups when we arrived and during our stay, but staff were so helpful and attentive on every feedback to make sure that we had a great stay so we were looked after so very well. The room we stayed in had an amazing city view from the 58th floor and the bathroom has superb facilities. Special thanks to the managers at the front desk Khun Karn and Khun Anak and Khun Fah at the restaurant. They went above and beyond to pamper us and they succeeded. Management please make sure that these staff are recognised for their hard work and amazing attitude. Thanks a lot and we will be back here again soon. Thanks all.

Returning to Bangkok from Intercontinental Phuket , what a let down Banyan from a residents perspective . Spending 4 nights here and it’s a very average hotel . This is not luxury yet charges luxury prices . Second room not ready on arrival . Told to wait 2 hours . Wrong bed layout for our second room . Sent housekeeping who agreed a king sized bed can’t be spilt . Another hour . Had to wait an hour for another room to be cleaned . Room 4205 has a broken shower head which sprays everything expect you . Sorry but residents deserve better than “ first come first served “ for roof top bar . Crowded and no coasters for drinks ( on glass tables so dripping everywhere , wrong orders , no strawberry daiquiri as no ingredients and no one serving our table for 90 minutes ( I went to bar 6 times ) . What a sorry state of affairs for a hotel . Never mind 5 star , I’d give it 2 star . Simply underwhelming experience . As mentioned , faded glory and certainly without a roof top bar open to anyone able to walk in , this hotel would struggle .

We stayed here on our first post Covid international holiday. From start to finish it was incredible. We had the club room package so when we arrived were taken up to the club lounge to check in. Everything was very smooth and Pai who checked us in (and out) was wonderful. The room itself was very comfortable, huge bed with quality linen. Shower and bath were both amazing and the bath had some awesome views. The club lounge is definitely worth it. Breakfast is top notch and you have beer all day from 10 - 8 with cocktails and canapés from 5:30 - 7:30. The service is spectacular and you will never have to ask for a drink. This is important if you like to as we say down under, ‘can on’. The moon bar and vertigo are both also amazing. If I’m ever back in Bangkok this is the only place I will stay.

Thanks to the outstanding service team and a special thanks to Ray, who made our honeymoon unforgettable. We are looking forward visiting this great hotel and this great city again. It was simply a pleasure.