Swissôtel Living Al Ghurair 5 estrelas

Being a regular guest of nearly 10 years, I am extremely satisfied and can’t imagine staying elsewhere. Highly professional staff, clean and welcoming environment and convenient location makes it my choice in Dubai.

Swissotel Living Al Ghurair was a really good choice for us. We have a 23 month old toddler, and we were looking for a serviced apartment so that we could have access to amenities such as the washing machine. Swissotel ticked all our required boxes - great location (10 minutes from the airport, linked to an amazing mall, easy access to other places if you drive); it had all the amenities we needed, it had a lovely balcony, the list goes on. We landed at 1am, and had booked the apartment from the night before. I had emailed the hotel beforehand to request them to keep the apartment ready for us, with a crib and a baby chair as well. Sure enough, when we arrived around 3am, check in was easy and smooth, and the apartment was perfect and ready for us. I also want to commend the housekeeping staff - the apartment was always impeccably clean! Every single day, the housekeeper did a great job. It was a pleasure to return to the apartment every evening after a whole day's sightseeing/shopping. Breakfast was overall very good. Just one minor complaint would be that there wasn't much variety. We were there for 9 nights, and the dishes didn't change much. I was also disappointed to find that the egg station didn't have any scrambled eggs, only fried. But that's a minor thing, not a big deal. The servers were very good. Always accommodating. I want to highlight Jayesh (I hope I got his name right - he is usually at the coffee counter near the entrance, tall guy) - I usually asked for a soy latte and he always ensured he informed me that the coffee machine's milk pipe had some milk so if I had a milk allergy that might be problematic. I don't have a milk allergy, but I appreciated how he took the initiative to inform me of this. Sumon (trainee server) was very good too. The other servers, such as Wai (I think that's his name) were very good too. There is a small playroom for children, which was nice and cute. However, it wasn't as clean and well maintained. Maybe that can be looked into. It also felt a bit claustrophobic as there were no windows in that room. We especially liked the parking system, where we could just tap our room keycard at the parking gantry to exit. This is a welcome change from other hotels where we have to always validate the parking ticket at the reception before heading out! However, just one small feedback - perhaps you could seal off some parking spots for hotel guests. As it is a shared carpark with the shopping mall, we sometimes could not find a convenient parking lot. Checkout was a smooth process too. We requested a late checkout till 1pm, and then paid to checkout eventually at 5pm as our flight was at night. No issues with that, the hotel obliged and the rate was reasonable. Overall, we really enjoyed our stay. If we visit Dubai again, we will surely stay here again. :)

It was a pleasant stay; location of the property is very good. The property itself is lovely and has some good options. The rooms are well maintained and neat. Very good option for a family stay Some suggestions: 1) Suggest the bedrooms have lock inside them, the Swiss living room I stayed in did not have lock in the bedrooms 2) The locker in my room was opened by the cleaning staff though I did not lose anything, appreciate if it does not get opened

This place was not quite as we had expected and perhaps a longer stay is required to get a better idea. My family and I stayed for one night as it was close to the airport in Dubai so we stayed the night before moving to our resort. We had a double room suite. The atmosphere of this place seemed a little dull and people appeared very glum (not so welcoming). They were however nicer at the check in desk. The rooms were spacious and there were good basic facilities. There was a strange smell in the pillows and bedding and the place had a general musky smell. The air con and room temperature situation is not something we managed to work out only being there for one night and basically did not get a very good night’s sleep. I’m sure it could make a very tidy functional apartment for someone but I just felt the environment was dull and oppressive and I was pleased to be moving to another hotel the next day.

Reprey did an amazing job in regards to cleaning. My room was cleaned on time with all the requirements kept as well! Such as towels, water bottles, and much more. I had a very nice time at the hotel with good staff.