Rixos Almaty 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 263 görüş

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Otel ekstraları

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Konaklama olanaklarımız

Otelin konumu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMAATA

GPS:43.2493887, 76.9350809

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  263 görüş

TripAdvisor Derecesi  4.5/5  1.012 görüş

2024 mükemmeliyet sertifikası

Decent hotel

Tripadvisor puanı 4.0/5

947clivew Aileler - TripAdvisor onaylı yorum

Decent hotel that met all needs. Very good staff, friendly front desk and a very helpful guy on front door - to whom I had a very interesting discussion about football with (Wolves fan). Security present at front door so felt safe whole time - but indeed Almaty had that feel anyway. If you need a decent but not brilliant top end hotel then a very reasonable choice. Good buffet breakfast as well. Indoor pool definitely worth a dip.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that our staff, especially our front desk and door team, made a positive impression on you. It's great to know that you felt safe and appreciated the security measures we have in place. We are pleased that you found our buffet breakfast enjoyable and had a chance to use our indoor pool. Your kind words about our hotel and services are much appreciated. We hope to welcome you back soon and provide you with another pleasant stay. Best regards, Kamilla Akpanbet Guest Relations Agent

Horrible Experience

Tripadvisor puanı 1.0/5

ashok160666 TripAdvisor onaylı yorum

Customer Service Department Hotel Rixos Almaty Almaty, Kazakhstan. Dear Customer Service Team, I am writing to express my extreme dissatisfaction with the service I received during my recent stay at Hotel Rixos Almaty. My experience, spanning three days check in from 22nd june until 25th june was filled with numerous issues that marred what should have been an enjoyable visit. Firstly, the service from housekeeping was sub par. Despite my repeated requests, my room was not adequately cleaned or maintained during my stay. This basic level of service, which should be a given at a hotel of your caliber, was glaringly absent. Additionally, I was shocked to learn that only two bottles of drinking water were provided per person per day. When I requested more, I was informed of this restrictive policy. This is ridiculous and highly inconvenient for guests, especially considering the importance of staying hydrated, particularly in a hotel setting. Moreover, my experience at the coffee shop during breakfast was particularly disappointing. For all three days of my stay, there was no papaya available. Additionally, the Indian items that were prepared were of poor quality, lacking both taste and authenticity. This was a significant letdown, as I had specifically chosen your hotel for its reputed diverse and high-quality dining options. The room service was another major area of concern. Every time I had asked for cutlery or ice cubes I had to remind the staff at least four to five times. Each order took at least an hour or more to be delivered, which is entirely unacceptable. Efficient and timely room service is a fundamental expectation at any reputable hotel, and this experience fell far short. To further compound my dissatisfaction, the safe deposit locker in my room was not functioning when I checked in. Despite my continuous complaints, it was only resolved on the second day of my stay. This delay was highly inconvenient and raised concerns about the security of my belongings. The culmination of these issues occurred on the last morning of my stay. At 7 am, two executives knocked on my room door, despite the "Do Not Disturb" sign being displayed. They were there to check for a water leakage, but did not have the courtesy to request permission or apologize for the inconvenience caused. This lack of respect for guest privacy and comfort was the final straw in what was an already disappointing stay. What compounded these issues was the attitude of the staff. Many of the employees I interacted with were arrogant and unhelpful, which made my stay even more unpleasant. Good customer service is the cornerstone of the hospitality industry, and the behavior of the staff at your hotel was highly unprofessional and disheartening. Overall, my stay at Hotel Rixos Almaty was horrible, and I would strongly advise potential guests to avoid this hotel. The level of service I experienced was unacceptable, and it is evident that there are significant improvements needed in both staff training and operational efficiency. I hope that you take this feedback seriously and make the necessary changes to improve the quality of service at your hotel. Thank you for your attention to this matter. Sincerely, Ashok jain.

İyi konum

Avis müşterileri puanı 3.0/5

Anonim İş - ALL için doğrulanmış yorumlar

Temizlik iyi değildi, normal oda ile king oda arasında sadece metre kare farkı vardı yataklar rahat rahat değil ve mobilyalar eskiydi. Sipariş vermek için personel bulmak çok zordu,

Sayın Ozdemir E., Rixos Almaty ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Saya Metenova Guest relations agent

Great stay and lovely spa

Tripadvisor puanı 4.0/5

devika86 Couples - TripAdvisor onaylı yorum

So to begin with we were upgraded to a junior suite which was really nice. The food was great, breakfast spread was lovely and the spa centre is amazing. Would highly recommend. Only one down we were booked for a Romantic retreat package through the Accor app which included a wine bottle, bed decor and breakfast in bed. When asked at front desk they seemed unaware of it. Anyway we had a lovely stay irrespective. Location is perfect and staff is polite.

Dear guest, thanks so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and are happy that you loved every facility offered. It was a pleasure hosting you and we look forward to welcoming you back again. Kind regards, Anel Askarbekova Guestcrelations agent

Well located hotel with run down rooms in need of renovation

Tripadvisor puanı 3.0/5

Vipul112 TripAdvisor onaylı yorum

We stayed for 4 nights. On entering the rooms we were surprised to see the carpets had a worn look and requested for a change of room. We saw many rooms but all were in the same condition. The person handling the check in said we could take refund since all their rooms were in similar condition which we felt was rude. Since it was late we decided to take the best of worst room after a brief reiki. Very few vegetarian options at break fast, however the hotel staff was kind enough o make special preparations. The positives of the hotel is the location and view from the balcony.

Dear Mrs. Vipul, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's location and the views from the balcony, as well as the efforts of our staff. We truly value your insights as they help us to improve our guest's experiences. We apologize for condition of the rooms and the inconvenience it caused during your stay. Please be assured that we are in the process of planning renovations to enhance the comfort and aesthetics of our rooms. Your comments regarding the room conditions and the experience at check-in have been shared with our management team for immediate review and action. We strive to offer a welcoming and efficient service, and it's clear we fell short in this instance. We also acknowledge your comments about the limited vegetarian options at breakfast. We're actively working on expanding our menu to cater to a wider variety of dietary perferences. Your experience is not indicative of the high standards we aim to uphold. We would welcome the opportinity to regain your trust and demonstrate the improvements based on feedback like yours. Please feel free to to reach out to us directly at almaty@rixos.com if you are planning to visit again or if there's anything more we can do to make your next stay with us more emjoyable. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future under beter circumstances. Sincerely, Askhat Ishmukhambetov Director of rooms

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 162 görüş 9.1/10 Konum
  • 341 görüş 5.1/10 Oda
  • 372 görüş 6/10 Hizmet
  • 6 görüş 7.1/10 Wifi
  • 173 görüş 6.5/10 Otel Ambiyansı
  • 155 görüş 7.5/10 Kahvaltı
  • 141 görüş 7.5/10 Otel Donanımları
  • 135 görüş 3.7/10 Hijyen

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