Rixos Almaty 5 yıldız

Name: Rixos Almaty - ALL
Address: 506 99 Saken Seifullin Avenue, ALMAATA, 050012, KZ
Telephone: +77273003300
Rating: 4.0

Avis müşterileri puanı (ALL Puanlama) 4.0/5 149 görüş

En iyi fiyat
garantisi

72 72 fotoğrafa

506 99 Saken Seifullin Avenue, 050012 ALMAATA, Kazakistan

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Rixos Almaty

Rixos Almaty lüks ile konforun mükemmel bir birleşimidir. Çoğu şehrin en büyük parkı olan Pine Park manzarasına ve şık bir tasarıma sahip 237 oda ve süit bulunur. Otelde şık restoranlar, harika bir SPA, sofistike Lobi Bar, konferans ve toplantı tesisleri ve benzersiz bir hizmet sunulmaktadır. Kent merkezinde bulunan Rixos Almaty, müzeler, tiyatrolar, restoran ve kafelerle dolu ünlü semtlere kısa bir yürüyüş mesafededir ve şehrin finans merkezine yakın konumdadır.

Centrally located in the cultural and business heart of Almaty, next door to the Pine Park. The theatres, concert halls, cultural museums and business centers are also close by, while transportation affords easy access to the rest of the city.

Well-being seamlessly combines with indulgence in Rixos Almaty so that you can get the best out of your stay whether you want to relax, rejuvenate or focus. We are eager to make your stay unique.

Kuralay Ongarova Otel Yönetimi

Otel ekstraları

Location in the heart of Almaty with magnificent views to the mountains
The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms
Rixos SPA spans over 2 200 square meters and offers extensive range of treatments
24/7 available Food and Beverage outlets
Close proximity to Almaty International Airport and Almaty-2 Railway Station

Konaklama olanaklarımız

Oda

Deluxe King Room

3 kişi maks.
32 m² / 344 sq ft

Şilte 1 x King yataklar
Manzara: Şehir tarafı
Konaklama ekstraları: Balkon
Engellilere uygun oda

Oda

Deluxe Twin Room

3 kişi maks.
32 m² / 344 sq ft

Şilte 2 x İki adet tek kişilik yatak
Manzara: Şehir tarafı
Konaklama ekstraları: Balkon

Oda

Superior King Room

3 kişi maks.
32 m² / 344 sq ft

Şilte 1 x King yataklar
Manzara: Otopark manzarası
Konaklama ekstraları: Balkon

Oda

Superior Twin Room

3 kişi maks.
32 m² / 344 sq ft

Şilte 2 x İki adet tek kişilik yatak
Manzara: Otopark manzarası
Konaklama ekstraları: Balkon

Otelin konumu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMAATA
Kazakistan

GPS:43.2493887, 76.9350809

+7 727 300 3300

Helikopter pisti/uçak iniş pisti
Tren istasyonu
Çevreyolu çıkışı

ALMALY

Tren istasyonu

Erişim: 1.5 km / 0.93 mi 12 min walk / 5 min drive

ALMATY BISHKEK

Çevreyolu çıkışı

Erişim: 3 km / 1.86 mi 30 min walk / 8 min drive

ALMATY 2

Tren istasyonu

Erişim: 3 km / 1.86 mi 40 min walk / 10 min drive

Servis aracı

İlave ücret

Çağrı üzerine servis aracı

ALMATY

Helikopter pisti/uçak iniş pisti

Erişim: 16 km / 9.94 mi 25 min drive

Servis aracı

İlave ücret

Çağrı üzerine servis aracı

Kazakh State Academic Theatre of Opera and Ballet named after Abay

Eğlence/tiyatro bölgesi

Erişim: 10 m / 0.62 mi 12 min walk / 5 min drive

Main Botanical Garden

Botanik bahçeleri

Erişim: 40 m / 2.48 mi 45 min walk / 11 min drive

Almaty Zoological Park

Hayvanat Bahçesi

Erişim: 40 m / 2.48 mi 45 min walk / 10 min drive

Kapchagay Reservoir

Göl

Erişim: 800 m / 49.68 mi 1 hrs 20 min drive

Trans-Ili Alatau

Dağ

Erişim: 1.9 km / 11.8 mi 3 hrs 10 min walk / 30 min drive

Kolsay Lakes

Göl

Erişim: 2.87 km / 178.23 mi 4 hrs 30 min drive

MEGA Alma-Ata Shopping-Entertainment Center

Kapalı/Açık Alışveriş Merkezi

Erişim: 90 m / 5.59 mi 1 hrs 30 min walk / 15 min drive

Otel servisi

Otele giriş başlangıç saati: 15:00 - Otelden çıkış bitiş saati: 12:00

Otel içi

Yüzme havuzu
Araba parkı
Servis aracı
Restoran
Tekerlekli sandalye ile girişe uygun
Fitness merkezi
Wi-Fi
Klima
Kahvaltı
Bar
Toplantı odaları
Oda servisi

LALEZAR

Lalezar offers an exclusive ambience for fine dining gatherings and showcases diverse gastronomy of local and international cuisine, whereas eclectic list of wines in addition to a large selection of premium quality teas complement your dining experience.

BRASSERIE

Brasserie serves a delicious mix of local and international cuisine, complemented by interactive live cooking stations. Overlooking Pine Park with separate summer terrace, elegant interior reflects classic chic with chandeliers and contemporary serving.

LOBBY BAR

Offering a little break from hustle of busy city life, this calm oasis is where guests can enjoy a drink or bite. With a choice of comfortable sofas in a lush tropical garden, Lobby Bar is perfect place for informal meetings and friendly get togethers.

VITAMIN BAR

Enjoy healthy meals and rejuvenating beverages while relaxing at the Rixos SPA. Vitamin Bar is the perfect place to boost your energy and invigorate your senses with a fresh dose of vitamins after a workout in the gym or a calming session at the spa. Take a moment of bliss, rest to the sounds of chill-out music and let the busy days fade away.

FUN CENTER

This stylish gathering spot offers creative cocktails and an inventive menu along with live music and more to dine with friends and socialize with colleagues or relax after a busy day in the perfect place.

Toplantılar ve etkinlikler

Toplantı Odası sayısı: 6
En büyük odanın yüzeyi: 1100 m² / 11840 sq ft
Maksimum koltuk kapasitesi: 1500
Ziyafetler için maksimum kapasite: 550

Daha fazlasını öğrenin

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Daha fazla bilgi edinin

ALL Puanlama 4.0/5 149 görüş

TripAdvisor Derecesi 4.5/5 1.023 görüş

Pleasant stay!

Megsblogged Aileler - 08.04.2025 TripAdvisor onaylı yorum

We stayed in Rixos Almaty for 3 nights on our holiday in Kazakhstan and we had a pleasant stay. Check-in and check-out process was swift and easy. The location is central and very convenient. The property is lovely with spacious rooms and good amenities. The snow capped Mountain View from our room was wow! The breakfast selection was great. The rooms and bathrooms are dated and need an upgrade. Overall we had a wonderful stay.

Bad experience

Vandanabchhabra Friends getaway - 09.01.2025 TripAdvisor onaylı yorum

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

602gg 11.11.2024 TripAdvisor onaylı yorum

I recently stayed at the Rixos Hotel in Almaty, expecting a seamless experience from such a renowned brand, but I was disappointed by their handling of the credit card deposit. Upon check-in, the hotel required a deposit block on my credit card, which was understandable. However, I was surprised to find out that this block cost me an additional €20, even though there were no actual transactions made on the card. This charge was never clearly communicated beforehand, and it felt unreasonable to incur this cost without any explanation or justification.

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

A nice stay amid faded grandeur

Colin E 08.10.2024 TripAdvisor onaylı yorum

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Dear Coline, Thank you for sharing such a thoughtful review of your recent stay at the Rixos Hotel in Almaty. We're delighted to hear that you had a positive experience overall and appreciate your honest feedback. It’s great to know you enjoyed the spacious room, the amenities, and the hotel’s prime location. Almaty is indeed a unique city, and we’re glad you had the chance to explore it during your visit. We also appreciate your observations about the hotel’s condition. While the Rixos brand aims to deliver high standards of luxury, we understand that certain areas may show signs of wear over time. Rest assured, your feedback regarding the carpet and other details will be passed on to our management team as we continually look for ways to improve and maintain the hotel. We’d be thrilled to welcome you back on your next visit to Almaty and look forward to offering you an even better experience. Thank you once again for your feedback and for choosing Rixos. Best regards, Anara Balgimbayeva Guest Relations Manager

Not a 5 star hotel.

Heather P Couples - 21.09.2024 TripAdvisor onaylı yorum

This is not a 5 star hotel. The building is beautiful and the rooms are nice, but the service is that of a 3 star hotel and it’s definitely not worth the price. Our room lacked a robe on arrival (which we would have been charged for if we had not informed the front desk). The default is also that the refrigerator is locked, which is very strange for this level of hotel. The coffee in the room was instant and was not replaced either of the days we were there. Breakfast buffet was quite good with a lot of variety. I got a glass of completely flat Prosecco at the lobby bar and when I tried to explain that it was flat and ask for something else, the bartender showed me the date on the bottle (opened 4 days prior) and told me it was fine. I declined to drink it and was not offered the requested refund or a replacement drink. We also had to request airport transport twice. My husband requested it earlier in the day and when I checked in to confirm it (since it was for a very early flight),it had never been requested by the guest relations team. The location is great and the rooms are fine, but I would stay elsewhere when I return to Almaty. Not worth the money and they don’t seem to care about customer service.

Dear Heather, Thank you for taking the time to share your experience with us. We truly regret that your stay did not meet your expectations, particularly in terms of service, as this is an area we continuously strive to improve. We sincerely apologize for the issues you encountered with the room amenities, and we regret that we fell short in providing the seamless experience that is expected at our hotel. Your feedback about the coffee being replaced and the overall attention to room amenities will be addressed with our team to ensure such oversights do not happen in the future. We’re also sorry to hear about your experience with the Prosecco at the lobby bar. The flat drink and the response from the bartender were certainly not in line with the high standards of service we aim to provide. We will be following up with our bar staff to ensure that we are more attentive and responsive to guest concerns moving forward. In addition, we deeply regret the confusion surrounding your airport transfer. We understand how important timely arrangements are, especially for early flights, and we’re sorry that your request was not properly communicated. This will be reviewed within our guest relations team to ensure better coordination in the future. We're grateful for your positive comments on our breakfast buffet, the location, and the room itself. These are aspects we take great pride in, and it’s good to hear that they were to your liking. However, we truly regret that the service aspects of your stay detracted from your overall experience. We hope that you might give us another opportunity in the future to provide a stay that reflects the high level of service and hospitality that you expect and deserve. Thank you again for your feedback. Kind regards, Anara Balgimbayeva Guest Relations Manager

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149 görüş 9.3/10 Konum
273 görüş 5.5/10 Oda
340 görüş 7.4/10 Hizmet
6 görüş 7.1/10 Wifi
164 görüş 6.3/10 Otel Ambiyansı
130 görüş 7.9/10 Kahvaltı
115 görüş 7.6/10 Otel Donanımları
100 görüş 4.2/10 Hijyen

15 görüş 9.5/10 Konum
37 görüş 4.5/10 Oda
36 görüş 7.3/10 Hizmet
21 görüş 5.1/10 Otel Ambiyansı
16 görüş 6.9/10 Otel Donanımları
15 görüş 7.9/10 Kahvaltı
13 görüş 3.9/10 Hijyen
8 görüş 8.2/10 Wellness Bölümü

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Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.