Rixos Premium Tekirova - The Land Of Legends Access 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 757 件のレビュー

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Tekirova Beldesi P K 137, Kemer, 07995 ANTALYA, トルコ

説明

ホテルのその他の情報

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

当ホテルの客室

ホテル所在地

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
トルコ

GPS:36.50875, 30.53762

電話番号
ファックス +90 242 821 40 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  757 件のレビュー

トリップアドバイザーの評価  4.5/5  7,336 件のレビュー

2025エクセレンス認証

Minimoon Stay

トリップアドバイザーの評価 4.0/5

110bhavinid トリップアドバイザー認証口コミ

We visited Rixos Tekirova for our minimoon and overall had a lovely time. The resort itself is beautiful; the grounds are stunning, the atmosphere is relaxing, and the facilities are genuinely impressive. From the pools to the beach area, everything felt well-maintained and thoughtfully designed. However, for a special occasion like a minimoon, we did feel the experience could have gone a little more above and beyond. While the staff were pleasant, there weren’t many personalised touches that made the stay feel extra special. The biggest downside for us was the food. Although there were plenty of dining options, the dishes became quite repetitive, and by the end of our stay we found ourselves ready to head home for a change of taste. Overall, Rixos Tekirova is a beautiful resort with great facilities, but there’s room for improvement, especially in terms of variety in the food and creating a more memorable experience for guests celebrating special occasions.

Cannot say it was bad, but not good either

トリップアドバイザーの評価 3.0/5

MissCriticism ファミリー - トリップアドバイザー認証口コミ

First will tell you what we liked: the location is great. Tekirova has wonderful mountain views and transparent water. No need to reserve sunbeds - there are enough of them. The territory is huge and nice. Our room was upgraded and we stayed in Family deluxe one while booked a regular deluxe room (that would definitely be pretty tight). The entertainment is lovely - lots of sport activities, including the ones for kids (mine especially liked kids yoga and trampoline class). At checkin we were not given any guidance or even a hotel map, being told that personal assistant will add us to a chat. Had to visit Guest Relations twice the next day to finally have a WA chat and stop feeling lost in a huge resort. Btw we knew the qr codes on the beach umbrellas allow you ro order drinks/snacks from the bar the day we were departing;) Looked like most people have not realized that either and noone ever told you that. Free a la cart restaurants are impossible to be booked - the app opens the reservation at 10.00, and at 10.02 there are no places available. Visited Mermaid and Rosetta restaurants (with surcharge) several times, they were always available and were pretty nice. Meals in main restaurants were variable but mediocre. Very poor choice of fruites. Sometimes there were some tasty meals, but not every day. The basic wine was awful, Rixos hotels should not serve such cheap wine, this is disrespectful to your guests. Room cleaning is below any expectations - looks like they only do the beds and mop the floors not very thorougly (there have always been hair in the bathroom), no cleaning at the balcony at all. Wash basin in the bathroom was never checked. By the end of our stay the water was hardly going away (probably due to stuck hair). Aquapark was impossible to be used by my kid as it's impossible to use the slides or the lazy river not having your head "pooring rained" and this feature is never switched off - my kid hates it, and the weather was not hot to let it be even acceptable. Overal there is a feeling the hotel just needs better management/maintenance and better thinking on details. Some examples: coffee house only serves coffee and sweets. Obviously, when a parent visits it with a kid, the kid would prefer to have ice cream other than just waiting to go for an ice creat to the other side of the resort. And in ice cream house coffee machine and some sweets would be nice not to make you just sit and wait with others eat ice cream you do not want. Lots of minors like this lead to the lack of comfort. The line is Starbucks coffee machine is huge all day long. I managed to see 1-2 people there only at 7.30am before my morning swim. Pavilions are pretty pricey (2500-350 euros per day), need to be booked a week in advance and have poor service - you can wait for half an hour to see the waiter and another half an hour to get your drinks. And they do not give you the bag/hat that is announced to be included in the price ("sorry, we ran out of them"). But the pavillion restaurant was pretty nice. We also had a safety issue in the room - our 3y.o. locked himself in the bathroom and the lock that is supposed to be easily opened from outside did not work - had to urgently call a handiman, who arrived in 7min, opened the door and set up the lock properly. All locks have to work properly as they are supposed to! This is another issue of proper maintenance and having reasonable protocals and processess to be followed.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Rixos Premium Tekirova. We greatly value both positive and constructive comments, as they help us continuously improve our services. We are delighted to hear that you appreciated the stunning location, the spaciousness of the resort, the mountain views, and the upgraded Family Deluxe room. It is also wonderful to know that your child enjoyed the kids’ activities and that the sports and entertainment programs added to your experience. However, we sincerely regret the challenges you encountered during your stay. Please accept our apologies for: The initial confusion at check-in and delays in connecting with your personal assistant via WhatsApp. Difficulties booking the free A-la-carte restaurants and the limitations of the app. Inconsistent meal quality and limited fruit selection in the main restaurants, as well as your disappointment with the basic wine served. Room cleanliness not meeting your expectations, including the bathroom, balcony, and wash basin issues. The limitations with the aquapark features for your child and the discomfort caused. Inconveniences in the coffee and ice cream offerings and the pavilions’ service. The safety concern in your room with the bathroom lock, which required urgent attention. Your observations highlight areas where we must focus more on attention to detail, maintenance, and operational efficiency. Please rest assured that your comments have been shared with the relevant departments, including management, housekeeping, food & beverage, and maintenance teams, to ensure improvements are made. We truly regret that these issues impacted your overall experience, and we thank you for pointing them out so we can address them properly. Our goal is to provide all guests with a seamless, safe, and enjoyable stay, and your feedback will guide us in achieving this. We hope to have the opportunity to welcome you and your family again, providing the high standard of service and comfort that Rixos Premium Tekirova aims to deliver. Warm regards, Tahir Altınkaya General Manager

Wonderful place, wonderful people

トリップアドバイザーの評価 5.0/5

Family R トリップアドバイザー認証口コミ

The trip was an absolute joy. Such a beautiful location, amazing facilities all made even more incredible thanks to the highly attentive and caring staff. Everything is taken care of - all you need is to relax and enjoy time with loved ones !!! A special thank you to Alena who is truly exceptional :)

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had such an enjoyable and relaxing stay with us. It’s great to know you appreciated our beautiful location, facilities, and the dedication of our team. A special thank you for mentioning Alena — she will be very happy to know that her attentive and caring service made your stay even more memorable. We truly hope to welcome you back soon for another unforgettable holiday at Rixos Premium Tekirova! Kind regards, Tahir Altınkaya General Manager

Average hotel that shouldn’t have the Rixos Premium Badge

トリップアドバイザーの評価 2.0/5

Safari45432364715 トリップアドバイザー認証口コミ

Having stayed at the Rixos Premium in Belek in the summer, which has to be said is incredible, I was expecting a similar standard from this hotel. Sadly that wasn’t the case, let me start with some of the positives. The location is stunning, the surrounding mountains are an incredible backdrop, the beaches is lovely, the gardens are beautifully landscaped and from the main restaurant the view out to see from the raised deck is a great way to start your day. Then the negatives, it was nigh on impossible to book in to the A La Carte restaurants and I complained daily to no avail, at one point just to try and eat some nice food, decided to pay the surcharge for one of the A La Carte restaurants…… I’ll discuss that later. The staff, barring the odd individual, (Said at the beach bar was excellent, the head barmen in both the Sports Bar and the main entertainment bar although I couldn’t remember their names) were pretty much grumpy throughout and took little interest in anyone. Waiter service anywhere was non existent. As discussed I had issues booking restaurants as they were always full on the app, although walk past them every evening and they were half empty but funny enough if you pay a surcharge guaranteed to get in a restaurant. The main buffet restaurant which due to not being able to book the A La Carte we had to eat in most nights was not great, food, although generally hot looked completely unappetizing and generally tasted the same. It states in the brochure there is a Starbucks………it’s a coffee machine at the end of a bar. So back to the restaurant we did pay for, for our family of 4 plus my daughter who will only eat chips, the meal came to €135. I don’t mind paying for nice food but this was average, pre starters came out and were placed on the table without being told what each dish was, the starters came out and they hadn’t even cleared the plates of the previous course, this happened again with the main courses, we had to keep getting the waiters attention to get drinks, the food was average at best and they charged me €15 for my daughters meal….. effectively chips. They did however take that off when I complained. All of the pools were freezing other than one, which meant everyone went to that pool, if you wanted a bed around the pool you had to be there at 8am to get one. Never had this issue at Belek, So my honest opinion, if you are looking for great service, great food, loads of sun beds, and an around stunning hotel, please book Rico’s Premium Belek. It may cost a little more but it’s worth every penny. Unfortunately we were excited by this holiday but wouldn’t return again, whilst we are pricing up a return to Rixos Premium Belek again next summer

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Rixos Premium Tekirova. We are truly sorry to hear that your experience did not fully meet your expectations, especially after your stay at Rixos Premium Belek. We are, however, very pleased that you appreciated our beautiful location surrounded by mountains, the landscaped gardens, and the lovely beach — as well as your positive comments about Said at the beach bar and our head bartenders. Your kind words will certainly be shared with them. At the same time, we sincerely regret that certain aspects of your stay — including the booking process for our à la carte restaurants, the buffet variety, and some service interactions — did not reflect the high standards that we strive to maintain. Please be assured that your comments have been shared with the relevant department managers for thorough review and improvement. Regarding the pool temperature and the à la carte experience, we understand your disappointment and appreciate your constructive remarks. Feedback such as yours is essential in helping us identify areas where we can enhance our guest experience. We hope you will give us another opportunity in the future to restore your confidence in Rixos Premium Tekirova and to demonstrate the true level of hospitality for which our brand is known. Kind regards, Taher Altınkaya General Manager

A gem in a tTurkish azure bay.

トリップアドバイザーの評価 5.0/5

Elena U トリップアドバイザー認証口コミ

We had a wonderful two weeks! The hotel is beautifully maintained — the rooms are clean, stylish, and very comfortable. The bay and the sea are absolutely stunning, with plenty of interesting spots to explore. I felt happy and relaxed knowing that my children were always entertained, whether in the kids’ club or on the beach, and that they easily made new friends. We will definitely come back!

Dear Guest, Thank you very much for sharing your lovely feedback about your recent stay at Rixos Premium Tekirova. We are delighted to hear that you had a wonderful two-week holiday and that you enjoyed the comfort of our rooms, the beauty of our bay, and the stunning sea views. It’s great to know that your children had such a good time at the Rixy Kids Club and on the beach — creating new friendships and enjoying every moment is what makes family holidays truly special. We truly appreciate your kind words and look forward to welcoming you and your family back for another unforgettable stay in our little corner of paradise. Warm regards, Tahir Altınkaya General Manager

との提携 TripAdvisor

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