Rixos Premium Tekirova - The Land Of Legends Access 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,695 件のレビュー

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Tekirova Beldesi P K 137, Kemer, 07995 ANTALYA, Turkey

説明

ホテルのその他の情報

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

当ホテルの客室

ホテル所在地

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
Turkey

GPS:36.50875, 30.53762

電話番号
ファックス +90 242 821 40 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,695 件のレビュー

トリップアドバイザーの評価  4.5/5  6,408 件のレビュー

2024エクセレンス認証

Not recommended

トリップアドバイザーの評価 3.0/5

Dream37467545449 トリップアドバイザー認証口コミ

The hotel is nicely located, the staff is polite and helpful. Unfortunately, the hotel rooms are not very good quality (damaged), probably due to the large number of guests with small children, both local and Russian. If someone is planning a trip with the intention of a quiet and high-quality rest, then rather due to the large number of children, the noise is omnipresent and the culture of the guests from Russia leaves much to be desired (feet on the tables in the lobby, lying in swimsuits on the sofas in the lobby, children running and screaming in the lobby - in which an adult should be able to calmly drink a drink, to which the staff does not react at all and for this unfortunately 3 stars because it is very far from the concept of luxury

Dear Guest, I very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive feedback. I will share your comments with our team. Your comments and suggestions we have been takin to our consideration .We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm very sorry that some aspects left a less than favorable impression of your vacation. I apologize on behalf of my team. Thank you again for sharing your experience, and we hope that you will give us one more chance to welcome you again. Sincerely, Tahir Altınkaya General Manager

Excellent place

トリップアドバイザーの評価 5.0/5

Mask A ファミリー - トリップアドバイザー認証口コミ

This is the second time we came. We would highly recommend it. The food is great as are all the staff. Guest relations surprised us with some birthday balloons and birthday cake- what a lovely gesture. The Indian food chef Jitender made lovely Indian food and we ate it everyday. He is truly a great chef of Indian food. Separately, I really like their grilled food they made. They even have heinz mayonnaise which is great. Everyone seems to speak English and I had no problems with this. What a great place and we look forward to coming back again. Room 2295 nov 6th to Nov 10th.

Dear Mask A, Thank you for your great review! I'm delighted you and your family were able to experience Rixos Premium Tekirova hotel. Each and every member of our team are here because they understand how to go the extra mile and make our guests' stay a uniquely memorable experience. I am so happy they made such an indelible mark on your visit and can't wait to share the feedback with them directly. I am sure they would want me to pass along to you how much of a joy it was to host you during your visit. Sincerely, Tahir Altınklaya General Manager

Great hotel for families

トリップアドバイザーの評価 5.0/5

726vladislavz ファミリー - トリップアドバイザー認証口コミ

We had fantastic holiday with the kids. Lots of activities, heated outdoor swimming pool made the difference. Personal concierge service on WhatsApp was also super helpful. Our girls who looked after us were fantastic a pure magicians with the bookings restaurants and kids club. Big thanks to Merve and Yagmur xx

Dear Guests, Thank you for choosing Rixos Premium Tekirova as the destination for your vacation! We are truly delighted that you enjoyed your stay with us. A big thank you for your positive feedback about our team and for highlighting the work of our assistants – this means a great deal to us and serves as excellent motivation for our staff! We truly appreciate you taking the time to share your impressions, and the entire team eagerly looks forward to your next visit. Best regards, Tahir Altinkaya General Manager Rixos Premium Tekirova

Excellent service in all aspect

トリップアドバイザーの評価 5.0/5

Istvan T トリップアドバイザー認証口コミ

The pool villa was excellent, Our guides Merve and Yagmur helped us during the week in every programs of the hotel. Thanks Rixos Premium is a real paradise for children. The nature and the environment are amasing. The quality of the foods is top top.

Dear Guest, We are honored by such an effusive and wonderful review! Thank you for choosing to stay with us – we are delighted to have been able to take care of you and your family so well on your trip. It is guests like you who truly elevate our hotel and make our work here so enjoyable and worthwhile. I am very pleased to read in your review that you were satisfied with the service provided by our Holiday assistants. We make every effort to ensure that our guests have a comfortable stay and don't have to worry about anything.I have shared your praise with our entire staff. We hope that you will return to stay with us again soon! Sincerely yours, Tahir Altınkaya General Manager

Honest review

トリップアドバイザーの評価 4.0/5

Chelsea K トリップアドバイザー認証口コミ

I have been to alot of 5 star hotels in Turkey and Europe. The transfer time is approx 2 hours. We were the last drop off and first pick up so it does add alot of travel time to the holiday. The A La Carte restaurants were a nightmare to book, all on the app. The booking opens at 9am and by 9.01am they were all fully booked. We did manage to eat at 3 though but only with the help of our assistants. ( I will mention them later) The kids area and the water park were just amazing.... however the pools were extremely cold so you stay in there for long. And came out blue and shivering. Get those pools heated! The daytime entertainment was not what I usually expect, only fitness programmes and darts. My family and I like to get involved in water polo but that wasn't on offer, and pool games but this was not offered either. So unfortunately this let the day time entertainment down. Evening entertainment was outside surrounded by about a foot of water which travelling with a 2 year was quite interesting and we weren't able to just let them be with the fear of them accidentally falling into the water... but the shows were a good mixture and entertaining albeit very very cold in the evenings. Unfortunately my 8 year old son had a wasp sting and a allergic reaction but the lifeguard, doctors and our assistant Merve were all amazing and very very helpful. Which took the stress away completely. The poolbar staff were just incredible, I drink baileys and they always came up with a baileys cocktail for me. And made friends with my 2 year old daughter so she kept wanting to go and say hello. The buffet food, it did have good variety but did get very samey after a couple days and wasnt overally hot. it was a free for all! Hardly ever any seats, people pushing in. And hardly any fresh vegetables!!!! However the service was always good, you did have to ask for a drink but it came quickly and with a smile. I really really would hate to think what's it like in peak summer... my son really wanted a steak and unfortunately to our surprise there never was any! Which was a shame. I think the hotel would really benefit from a pool side restaurant serving basic burgers, pizzas that you can get in your swimwear and eat by the pool. Our assistants were Merve and they sent texts every morning with all the information you needed for the day. They were extremely helpful especially when my son visited the doctor. They definitely made the week easier. They helped us with a la carte bookings as we had two rooms. And we're always very helpful. Big shout out to them! The rooms, albeit small were very comfy. And had a pillow menu. The rooms were very warm and the aircon did not go below 18c ( but ours was broken) we put in a request to move rooms and on our 5th day this was granted. Hotel was huge! Nothing close by, the icecream shop was about 0.5 mile away the kids club again a distance away. Which was a shame as the children couldn't really go off on their own to get these things. I don't think the hotel was overly luxurious. And only 1 heated pool! The others you couldnt get in because the were freezing! If travelling in October wrap up warm for the evening! No trouble getting sunbeds all week, but you do have the Get beds from the cold pools and move them around, again this could be a nightmare in peak summer! The beach was really nice but again didn't have the wow factor I expected from a 5 star hotel, no beach bar serving food. No comfy sunbeds... unless you saved them on the jetty. Overall I don't have any major issues and we all had a lovely time. And noone was poorly from food. Just a few tweaks needed! Get rid of the a la carte booking app, warm up the pools and have a poolbar that serves snacks and quick meals.

Dear "Chelsea", Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. All your your comments and observations were taken to heart and we will try and do better and improve our servise in the future.We always happy to welcome you again in our resort Best regards, Tahir Altınkaya General Manager

との提携 TripAdvisor

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周辺の他の施設

Antalyaのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。