Club Privé By Rixos Belek 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 44 件のレビュー

Club Privé By Rixos Belek - Image 1
Club Privé By Rixos Belek - Image 2
Club Privé By Rixos Belek - Image 3
Club Privé By Rixos Belek - Image 4
Belek Mahallesi Kongre Caddesi, 7506 ANTALYA, トルコ

説明

当ホテルの客室

ホテル所在地

Club Privé By Rixos Belek

Belek Mahallesi Kongre Caddesi
7506 ANTALYA
トルコ

GPS:36.843156, 31.092727

電話番号
ファックス +90 242 710 19 19

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • バー

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  44 件のレビュー

トリップアドバイザーの評価  5.0/5  1,353 件のレビュー

2025エクセレンス認証

Disappointing Service Experience & Booking Difficulties

トリップアドバイザーの評価 1.0/5

Pascal G トリップアドバイザー認証口コミ

We have visited this private club twice a year and have always appreciated the environment and facilities. Unfortunately, our most recent stay highlighted some recurring challenges that ultimately made us decide not to return. The booking process has consistently been complicated — we’ve never been able to simply use official reservation links, and each stay seemed to require an alternative method or special instructions for payment. For a property of this caliber, a smooth and transparent booking experience should be standard. During this stay, unclear communication and inconsistent policies resulted in a €330 charge for VIP airport access. When discussing the matter with management, the decision was made to proceed with the charge rather than prioritize guest loyalty. While the amount itself is not the concern, the principle and approach to customer care were disappointing. After many repeat visits, it became clear that retaining returning guests was not seen as a priority in this situation. As a result, we will be returning to Max Royal for future stays, where we have always experienced clear communication and consistently attentive service. This property has many strengths, but guest relationship management and booking clarity are areas that would benefit from improvement.

Astonishing experience

トリップアドバイザーの評価 5.0/5

Arda B トリップアドバイザー認証口コミ

Perfect holiday with room, pool, beach, food and beverage and esprcially service. Thanks to all stuff and management for this amazing experience.

Dear Arda, Thank you so much for your kind words! We’re delighted to hear you had such an amazing experience and enjoyed every part of your stay. It was a pleasure to host you, and we hope to welcome you back soon! Warm regards, Your Club Privé by Rixos Belek Team

Absolutely perfect!!

トリップアドバイザーの評価 5.0/5

Mihai N トリップアドバイザー認証口コミ

Our stay at Rixos belek was nothing less than excellent! The whole experience started as soon as we landed with the premium transfer from thw airport, got to the villa and our concierge was waiting there for us with flowers and champagne. Everyday we had full support from the staff and they were so so helpful and allways with a smile on their faces!!!! Food amazing, loads of activities for children and adults too. There is absolutly nothing I can complain about! Many many thanks to the amazing staff that made our holiday perfect!!! Will sure come back next year!

Dear Mihai, Thank you very much for sharing your wonderful feedback! We are truly delighted to hear that your stay at Rixos Premium Belek was absolutely perfect from start to finish. It’s great to know that you enjoyed the warm welcome, the comfort of your villa, the delicious food, and all the activities for both children and adults. Your kind words about our team mean a lot — we’re thrilled that their hospitality made your holiday so memorable. We’ll be sure to share your appreciation with everyone who contributed to your experience. We can’t wait to welcome you back next year for another fantastic stay! Warm regards, Your Club Privé by Rixos Belek Team

Incredible family holiday

トリップアドバイザーの評価 5.0/5

Meander40773730510 トリップアドバイザー認証口コミ

Incredible holiday! We stayed in one of the villas at Club Prive by Rixos Belek and had an outstanding stay. From the moment we arrived the staff treated us like VIPs — they anticipated our every need and happily organized everything we asked for, from restaurant bookings and private cabanas to excursions. The highlight was my son’s 11th birthday: the team filled our villa with balloons and planned a full, fabulous day at Land of Legends with special experiences that made him feel so special. In the evening we enjoyed a lively plate‑smashing dinner at the Greek restaurant — a fun, authentic touch that capped off a wonderful day. Everyone we met was warm, professional and eager to help, which made our stay effortless and truly relaxing. I highly recommend as it’s a perfect family‑friendly resort. A huge thank you to Alena and Rasul, we will be back next year.

Response: Dear Meander, Thank you so much for your wonderful review and for sharing your family’s experience with us at Club Privé by Rixos Belek. We are delighted to hear that you had such an incredible stay and that your son’s 11th birthday celebration was truly special. It means a lot to know that our team, especially Alena and Rasul, helped make your holiday memorable and full of joy. We are thrilled that you enjoyed the personalized service, the villa experience, and the festive dinner at our Greek restaurant. Your kind words motivate our entire team to continue creating unforgettable moments for our guests. We can’t wait to welcome you and your family back next year for another exceptional stay! Warm regards, Club Prive Team Club Privé by Rixos Belek

Vegan options in Rixos Premium Belek and Club Privé

トリップアドバイザーの評価 5.0/5

587lassel トリップアドバイザー認証口コミ

Our group of 9 adults and 2 children, including 4 vegans plus one adult and one child allergic to dairy, eggs, and soy, recently stayed at Rixos Premium Belek and Club Privé. We spent 5 nights at Rixos Premium Belek and our final 2 nights in a villa at Club Privé, so this review reflects experiences from both properties. The service and vegan options improved noticeably when we moved to the Club Privé side. Pre-Arrival Communication We contacted the hotel 9 months before our trip after reading a previous review where vegan guests had not been particularly satisfied. We wanted to ensure the hotel could accommodate our group's vegan dietary needs and learn whether they had improved their processes. The responses we received were mostly vague without any concrete improvements mentioned. The typical response was to contact our holiday assistant upon arrival. For example, our request for vegan ice cream options was not addressed in any way. Guest Services Upon arrival, the hotel created a WhatsApp group for our party with a dedicated holiday assistant. The service through this channel was excellent: fast, friendly, and responsive to our needs throughout our stay. Breakfast The main buffet breakfast was fast and efficient but had a limited vegan selection. Club House, the Club Privé side restaurant, offered very good breakfast quality but service was quite slow, particularly on the first day when only one vegan received their meal on time and several orders never arrived. We had to order multiple times and take the final dishes to go. Lunch and Dinner The main buffet restaurant offered adequate vegan main courses, though protein options were limited. However, we connected with an Indian chef at the buffet who prepared excellent Indian dishes for us on several evenings. Club House restaurant was a pleasant surprise, featuring a dedicated vegan main course menu with diverse protein options. À la Carte Restaurants We dined at two à la carte restaurants, Z'Asya (Asian) and Mykorinos (Greek), informing them of our dietary requirements in advance through our holiday assistant. Z'Asya handled our group exceptionally well. At Mykorinos, while the vegan appetizers were excellent, they were not prepared for vegan main courses and could only offer side dishes (french fries, rice, and broccoli), which was disappointing. The restaurant did prepare a good vegan birthday cake for our celebration, which we had pre-ordered through our holiday assistant. Desserts Vegan dessert options were very limited. Initially, when I asked what they could prepare, the staff wanted specific requests, and most of my suggestions were declined. I eventually resorted to sending vegan recipes through our holiday assistants, which resulted in good pancakes and churros, though this required considerable effort on my part during vacation. Critical Food Safety Issue Some buffet items were incorrectly labeled as vegan despite containing animal products. We encountered several dishes that were marked as vegan, but when we verified, they turned out to contain eggs and milk. A chef acknowledged that the labels are not always accurate and advised checking ingredients regardless of markings. Although we reported this labeling issue during our first days, the labels were not corrected during our week-long stay. Incorrect allergen labeling is a serious error with potentially severe consequences and is unacceptable for a hotel of this caliber. Overall Impression While the vegan food quality did not always meet the expectations we had for a hotel of this standard, especially given our active communication with the hotel throughout the 9 months prior to our trip, we were overall very satisfied with both properties. The diverse environment, extensive activity offerings (though the outdoor functional fitness area would have benefited from barbells, especially since weight plates were already available), and varied food selection made for an excellent stay.

Dear 587lassel, Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate the effort you put into describing your experience, and we are delighted to hear that overall you and your group enjoyed your stay with us, especially the improvement you noticed after moving to Club Privé. We are sincerely grateful for your constructive feedback regarding the vegan options and allergen labeling. Please accept our apologies for the inconvenience and concern caused. Your comments have been shared in detail with our Food & Beverage management team to ensure greater accuracy and consistency in labeling and to further develop our vegan and allergy-friendly menus. It is also heartwarming to read your kind words about our Indian chef, the Club House restaurant, and the service you received from your holiday assistant team — they will be very pleased to know their efforts made a difference to your stay. We truly value guests like you who help us grow and improve through such balanced and insightful feedback. We hope to have the pleasure of welcoming you and your family again soon and providing an even better culinary and holiday experience. Warm regards, Club Privé by Rixos Belek Management Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 10 件のレビュー 10/10 ロケーション
  • 13 件のレビュー 8.5/10 客室
  • 40 件のレビュー 9/10 サービス
  • 24 件のレビュー 8.9/10 料理
  • 14 件のレビュー 9.8/10 雰囲気
  • 13 件のレビュー 9.2/10 設備
  • 10 件のレビュー 9.5/10 ビーチ
  • 7 件のレビュー 8.6/10 清潔さ

Powered by Trustyou

周辺の他の施設

アンタルヤのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。