Club Privé By Rixos Belek 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 50 件のレビュー

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Belek Mahallesi Kongre Caddesi, 7506 ANTALYA, Turkey

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当ホテルの客室

ホテル所在地

Club Privé By Rixos Belek

Belek Mahallesi Kongre Caddesi
7506 ANTALYA
Turkey

GPS:36.843156, 31.092727

電話番号
ファックス +90 242 710 19 19

ホテルサービス

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敷地内
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • バー

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  50 件のレビュー

トリップアドバイザーの評価  5.0/5  1,240 件のレビュー

2024エクセレンス認証

Club Prive luxury like no other.

トリップアドバイザーの評価 5.0/5

Cihanse3 トリップアドバイザー認証口コミ

Currently enjoying our last day at Rixos Premium Belek - Club Prive. We are a family of 7 from ages 71 to 12 years old. We were lucky enough to be able to stay in one of the 4 bedroom villa’s Club Prive at Rixos Premium Belek and what a beautiful experience. We had the most amazing butler Alena Boyshpolets. Alena created a WhatsApp group with my family, she was always so friendly and was always on call whenever we needed any help. She was just a text message away. In our private villa we had a private pool, seating area outside, 4 bedrooms all with en-suites, a lounge and a kitchen area. Everything was cleaned and topped up daily. Staying in Club Prive gave us access to a private dinning area (The Club house) which is open 24/7 and everything is cooked fresh and delicious, proper dinning experience. We also had access to a beach cabana for the duration of our stay which included drinks and food all day. Everyone was so friendly and nothing was too much hassle. We managed to book with the help of Alena 4 of the À la cart restaurants which were all lovely. We spent most of our time at the main pool as this is heated. We only ate at the hotel buffet once but there was so much choice and you definitely would not go hungry. Overall this has been an amazing holiday and we have made so many beautiful memories, this hotel is beautiful, definitely a must if you want abit of luxury. Thank you Alena for your hospitality, you have been amazing, thank you Rixos Premium Belek, your hotel is just so beautiful. I have been sharing my experience with all my family, friends and social media followers and this is definitely a hotel I will be recommending to every I know. Looking forward to returning and living the experience all over again. Definitely the best hotel in Belek.

Dear Cihanse3, Thank you for taking the time to share your review. Your feedback is very essential for us. We were pleased to learn that our villas, service, amenities offered you the comfort and pleasure you were looking for. It is certainly our goal to consistently provide sincere, unique, and memorable experiences. We are pleased to know that our staff , Alona were able to make your stay so comfortable and unforgettable, promptly responding to all your wishes. We look forward to welcoming you again soon in Club Prive by Rixos. Yours sincerely, Hotel administration.

Lack of quality and service in once a really nice place

トリップアドバイザーの評価 1.0/5

400olgab ファミリー - トリップアドバイザー認証口コミ

It was our 4th time in the last 1.5 years at Club Prive in Belek. Unfortunately, it got much worse than it was before. The last positive reviews here are probably from the people, who don’t know how it can be. It’s a nice location, you can use your own villa and the cabana on the beach and also the facilities of the hotel Rixos Premium. It’s quite beneficial for the families with children (Kids Club and Kids Pool). The villas are getting older - the doors get difficult to open, there is mold in the bathrooms, the furniture is quite worn. The food is not fresh and worse than the one you get in the main hotel. E.g. the tuna tartar was not fresh judging by the colour and the taste, the salmon in the salad was not cooked properly - quite raw, waffles for the breakfast- burned, syrniki - just a hard piece of flour without any taste of the cottage cheese. The dining carte got bigger in comparison with the one even 4 months ago, but the lack of quality is obvious. We both got food poisoning in the middle of our vacation. After that I didn’t feel safe to eat at the Club House. And the main point - service. It has just gotten terrible and we are people with not so many demands. Waiting times - for food or buggy - at least 30 minutes, also for something small like coffee and a croissant. Problems communicated to your butler are handled in the way “your issue is very important for us”, but you never get a solution to it. Our own cherry on the top: 3 times in a raw the fast track was booked for us for the departure flight. This time we learned that, apparently, “the policy of Club Prive changed” in the airport. Nobody cared to let us know before that, even considering we were not the first time customers. Apology was not offered. The attempt to contact the higher level of the management to clarify it was not successful, which speaks also volumes about how Club Prive really “cares” about their loyal customers. For us it’s a sign to spend our vacation at the much better and modern competitors.

Dear 400olgab, Thank you for choosing our hotel Club Prive by Rixos Belek, as well as for your feedback. We really appreciate your trust and sincerely regret that in some respects you were not satisfied with your stay at our hotel. We are very sorry that the design and situation of the villas did not meet your expectations. Our Quality team took samples of the foods and had not detected any negatives. And we shared the results with you by an e-mail. Our employees always try to provide guests with only the best service. Our summer concept is between 27 april - 30 september. Your accomadotion was out of this timeline. And we presented new offer for autumn season for guests. Due to Autumn offer we provide fasttrack service for you on arrival and we pointed out it to you. We hope that next season we will have the opportunity to see you again at the hotel and we will do everything possible to make your stay as comfortable as possible. With best wishes, Hotel administration

Exceptional Hospitality and Unforgettable Stay at Club Prive By Rixos Belek

トリップアドバイザーの評価 5.0/5

Akram F ファミリー - トリップアドバイザー認証口コミ

Thank you for the warm welcome and the exceptional care provided during our stay. We truly enjoyed our time at Club Prive and appreciated the excellent services you offered. Your hospitality made our vacation memorable, and we look forward to returning in the near future.

Dear "Akram F", it was a great pleasure to learn that you enjoyed your time at Club Prive By Rixos Belek We are looking forward to welcome you back again. Kind regards, Hotel Management

It couldn't be better

トリップアドバイザーの評価 5.0/5

Nadezhda I トリップアドバイザー認証口コミ

We're leaving here in tears. The best vacation is over... Everything was perfect. Villa: spacious, modern, wonderful layout (for each guest there is a private space and a bathroom), incredibly comfortable beds, pillows, cosmetics and accessories - everything is thought out to the smallest details. Service that`s impossible to compete with. On the second day, everyone knew about us: what do we prefer to drink, that we like melons more than watermelons, that we always eat fresh vegetables and herbs for breakfast, our allergies, etc. Very comfortable sandy beach with a gentle slope. Excellent food and very high-quality drinks for absolutely every taste, even for picky gourmets. You can praise everything indefinitely, but it's better to see for yourself, words are not enough. And, of course, it`s TEAM (beach club, club house, room service, housekeeping) that makes your stay excellent 24/7. Arda, Victoria are our incredible friends (a butler is just a position), you help so sincerely, warmly and it feels like you are taking care of the most beloved guest in your private home. With great love and see you again!

Dear "800nadezhdai", it was a great pleasure to learn that you enjoyed your time at Club Prive By Rixos Belek and big thanks for this kind review and compliments addressed to all our staff, especially Victoria and Arda . We are looking forward to welcome you back again. Kind regards, Hotel Management

Club Prive is the BEST in Turkey for Luxury

トリップアドバイザーの評価 5.0/5

Kunal P ファミリー - トリップアドバイザー認証口コミ

Wow! We usually stayed in Maxx Villa, but this service is exceptional. Club Prive Villa is the best. Our personal butlers Mr Hasan Ozan and Mr Aykut have met our every need and request. Available 24 hours a day via a quick WhatsApp. Club Prive has taken luxury to a whole new level. By far the best family holiday we have been too and also the most stress free with 3 kids (1, 6 and 16). The food is delicious and service perfect. The 24 hour buggy service was great to get around the huge resort especially with a 1 year old. My wife says the scrambled eggs for breakfast are the best she has ever had. Thank you Club Prive team for making the holiday as special as possible. We will be back next year for sure 🤩🤩

Dear "Kunal P", it was a great pleasure to learn that you enjoyed your time at Club Prive By Rixos Belek and big thanks for this kind review and compliments addressed to our staff Hassan Ozan and Aykut. We are looking forward to welcome you back again. Kind regards, Hotel Management

との提携 TripAdvisor

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