TUI Magic Life Rixos Beldibi +16 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 338 件のレビュー

TUI Magic Life Rixos Beldibi +16 - Image 1
TUI Magic Life Rixos Beldibi +16 - Image 2
TUI Magic Life Rixos Beldibi +16 - Image 3
TUI Magic Life Rixos Beldibi +16 - Image 4
Beldibi Kemer, 07985 ANTALYA, トルコ

説明

ホテルのその他の情報

  • Relaxing atmosphere

  • Holistic relaxation program

  • Natural beauty

  • Cozy & Elegant

  • Personal Touch

当ホテルの客室

ホテル所在地

TUI Magic Life Rixos Beldibi +16

Beldibi Kemer
07985 ANTALYA
トルコ

GPS:36.71341, 30.56425

電話番号
ファックス +90 242 824 97 10

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  338 件のレビュー

トリップアドバイザーの評価  4.4/5  323 件のレビュー

2024エクセレンス認証

Büyük hayal kırıklığı/ huge disappointment

トリップアドバイザーの評価 1.0/5

Ayfer O トリップアドバイザー認証口コミ

Maalesef çok büyük bir hayal kırıklığı yaşadık. İşletme, kendi sorumsuzluklarının ve yetersizliğinin bedelini misafirlere ödetiyor. Sorunlar karşısında çözüm üretmek yerine yüzeysel bir ilgiyle geçiştiriliyor. Özellikle sessiz bir oda rica etmemize rağmen, inşaat olan bir odanın yanına yerleştirildik. Şikâyet etmesek bu durumun umurlarında olmayacağı çok açıktı. Oda değiştirildi ancak yeni odada da ciddi problemler yaşadık. Zemin ıslak bırakıldığı için kayıp düştüm. Odanın camı kapanmadığı için içeri güçlü bir rüzgâr girdi ve hasta olduk. Bu sorun ancak 3. günün sonunda, birkaç dakikada çözülebildi. Öncesinde ise 2 dakikada hallolabilecek bir sorun için sürekli geçiştirildik ve oyalandık. Yemeklerin kalitesi düşüktü. Özellikle öğle yemeklerinde eski yemeklerin tekrar servise konulduğunu fark ettik. Hasta olunca çorba derdine düştük ve her çorba kazanını her açışta ekşi yoğurtla yapılan bir çorba vardı…. Animasyon neredeyse yoktu. Yemek saatleri dışında animatör görmek mümkün değildi. Misafirleri bir araya getirme veya tatili keyifli kılma gibi bir çaba kesinlikle yok. Bu otel bizim için özel bir yerdi. Kızımız 4 aylıkken ilk kez gelmiştik, şimdi 20 yaşında ve doğum gününü kutlamak için tekrar geldik. Ne yazık ki bu özel an bizim için tamamen mahvedildi. Üstelik yaşadıklarımızın üzerine “memnun değilseniz gidebilirsiniz” denildi. Verdiğimiz puanı yalnızca işini düzgün yapan birkaç personel ve otelin sevimli kedileri için verdik. Onun dışında kesinlikle tavsiye etmiyoruz. Unfortunately, this stay was a huge disappointment. The hotel makes guests pay the price for its own lack of organization, poor management, and irresponsibility. Instead of providing real solutions, issues are handled with superficial attention and quickly brushed aside. Despite specifically requesting a quiet room, we were placed next to rooms under construction. If we had not complained, it was clear that this would not have mattered to them at all. Our room was changed, but the new room had serious problems as well. The floor was left wet, causing me to slip and fall. The window did not close properly, allowing strong wind to enter the room, and we became ill. This issue was only fixed on the third day — and it took just a few minutes. Before that, we were constantly blamed for the problem. Food quality was also poor. We noticed that leftover food was being quietly reused, especially during lunch service. The soup was almost the same every single day. Entertainment was practically non-existent. Outside of meal times, it was impossible to find any animation staff. There was clearly no effort to engage guests, create interaction, or make the holiday enjoyable. This hotel was very special to us. We first stayed here when our daughter was just 4 months old. Now she is 20, and we returned to celebrate her birthday. Sadly, this meaningful experience was completely ruined. To make matters worse, we were even told, “If you are not satisfied, you can leave.” The only reason we gave any points at all was for a few genuinely kind staff members and the lovely cats on the property. Other than that, we do not recommend this hotel.

Değerli Misafirimiz, Öncelikle, konaklamanız süresince yaşadığınız aksaklıklar nedeniyle otelimiz adına üzüntülerimizi iletmek isteriz. Görüşlerinize saygı duyduğumuzu belirtmekle birlikte, aktarılan bazı değerlendirmelerin gerçekleri yansıtmadığı ve katılmadığımızı da nazikçe ifade etmek isteriz. Ekibimiz, misafirlerimizin memnuniyetini her zaman ön planda tutarak, iletilen konulara çözüm üretmek ve destek olmak adına süreci yakından takip etmektedir. Konaklamanız sırasında da talepleriniz doğrultusunda farklı alternatifler ve iyi niyet çerçevesinde telafi seçenekleri sunulmuş; ancak bu yaklaşımlar tarafınızca tercih edilmemiş, beklentileriniz doğrultusunda talep edilen bazı telafiler otel politikalarımız ve hizmet standartlarımızı kapsamamaktadır. Bahsi geçen inşaat süreci, planlı bir durumdan ziyade sonradan ortaya çıkan ve anlık müdahale gerektiren teknik bir gereklilik sonucunda oluşmuştur. Yaşanan teknik aksaklıklar ise tarafımıza iletildiği andan itibaren ilgili ekiplerce ele alınmıştır. Bu süreçte yanınızda olunmuş, oda değişimi hemen teklif edilmiş, tarafınızca önce reddedilmiş ancak daha sonra oda değişimi gerçekleşmiştir. Paylaştığınız geri bildirimler, hizmet kalitemizi geliştirmek adına ilgili departmanlarımızla paylaşılmış olup değerlendirme sürecine alınmıştır. Yaşadığınız deneyim için tekrar üzgün olduğumuzu belirtir, gelecekte sizleri çok daha olumlu bir izlenimle ağırlayabilmeyi dileriz. Saygılarımızla Dear Valued Guest, First of all, we would like to express our sincere apologies on behalf of our hotel for the inconveniences you experienced during your stay. While we respect your opinions, we would also like to kindly state that some of the assessments shared do not reflect the actual circumstances and are not in line with our observations. Our team always prioritizes guest satisfaction and closely follows up on all reported matters in order to provide support and solutions. During your stay, various alternatives and goodwill compensation options were offered in line with your requests; however, these approaches were not preferred, and some of the compensations requested fell outside the scope of our hotel policies and service standards. The construction-related matter mentioned was not a planned process but rather a technical necessity that arose unexpectedly and required immediate intervention. Any technical issues were addressed by the relevant teams as soon as they were reported. Throughout this process, our team remained in close contact with you; a room change was offered immediately, initially declined, and later successfully implemented upon your request. Your feedback has been shared with the relevant departments and taken into consideration as part of our ongoing efforts to improve service quality. Once again, we regret the experience you had and hope to have the opportunity to welcome you again under much more positive circumstances in the future. Kind regards,

Great anniversary trip in December

トリップアドバイザーの評価 5.0/5

Cristina T トリップアドバイザー認証口コミ

We stayed at TUI Magic Life in early December and everything was fantastic! My partner and I decided to stay there to celebrate our anniversary and the team went above and beyond! They really took care of the smallest details so we truly felt at home. Everyone was so kind and it felt like they truly wanted to make our stay a very magical experience. We felt very very welcomed and taken care of. The facilities are also great and the food was very good! Even though it's off-season, there are still activities going on every day so that's great. We also had the chance to visit the Land of Legends and we had such a good time. Thank you so much to the team for the all attention and care! We had a lovely time celebrating our anniversary with you! I know we’ll remember this holiday forever

Dear Cristina, Thank you very much for your lovely review and for choosing TUI Magic Life to celebrate your anniversary with us. We are delighted to hear that you had such a memorable stay and that our team made you feel truly welcomed and well taken care of. It’s great to know you enjoyed the facilities, food, and daily activities, as well as your visit to the Land of Legends. Your kind words mean a lot to our team. We would be happy to welcome you again in the future and create more special memories together. Warm regards, TUI Magic Life Team

Wonderfull

トリップアドバイザーの評価 5.0/5

Ania M トリップアドバイザー認証口コミ

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-equipped. The staff were incredibly friendly and always ready to help. The location is perfect, close to everything but still quiet. I would definitely recommend this hotel and would love to come back!

Dear guest, Thank you very much for sharing your kind feedback. We are delighted to know that you had a Wonderful stay with us and truly appreciate you taking the time to share it with us. It was a pleasure hosting you, and your positive comments mean a great deal to our team. Kind regards, TUI Magic Life Team

Wunderbar 😄

トリップアドバイザーの評価 5.0/5

Meander28120672550 トリップアドバイザー認証口コミ

Orhan is the best bartender in the world. Doritos and Sebastian „Szymański” with love xxx love xxx love xxx love xxx love

Dear Guest, Thank you sooo much for your wonderful and cheerful feedback! We’re absolutely delighted to hear your amazing words about Orhan — he’ll be over the moon to know he’s “the best bartender in the world”! Your fun shout-out to Doritos and Sebastian “Szymański” also made us smile! We’re truly happy that you had such an enjoyable time with us, and we can’t wait to welcome you back for even more unforgettable moments filled with love, laughter and great cocktails! Warmest regards, TUI Magic Life Rixos Team

Outstanding holiday experience.

トリップアドバイザーの評価 5.0/5

James P トリップアドバイザー認証口コミ

An excellent experience in both high accommodation and catering standards with outstanding customer service. I wish to convey a special thanks to Oyku for her helpful advice. I would have no hesitation in recommending this hotel and looking forward to our return.

Dear Guest, Thank you for your wonderful review. We’re delighted that you enjoyed our high accommodation and catering standards, as well as the excellent customer service. Your special thanks to Öykü are truly appreciated — we will gladly share your kind words with her. We’re very happy to know you would recommend our hotel and we look forward to welcoming you back again. Warm regards, TUI Magic Life Rixos Team

との提携 TripAdvisor

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