Mercure Orléans Portes de Sologne Hotel 4 gwiazdki

The Hotel itself is quite nice, pretty setting, staff we spoke to were nice, rooms okay, a bit dated and need updating, but the food is awful, the waiting staff rude, as a transit hotel its fine, but dine out with the Hotel to avoid the food.

Booked last minute for one night to break up the road trip home, paid £160ish for the privilege. Positives: Receptionist and barman were friendly, room was very spacious and linen clean. Negatives: Cheap uncomfortable bed, room may be spacious but feels soulless due to no pictures on the walls and furniture felt more appropriate for a hostel. Overall the room was clean until you look at the bathroom floor which was utterly filthy, more like something you’d see in a public WC. Very large but very old Samsung TV’s, not connected to WiFi so couldn’t log in to Netflix or even screen mirror from phone, so French TV it’ll be to relax then….oh and despite having two TV’s in the room one had to be unplugged as the remote worked both at the same time, genius. Finally the hotel corridors smell like an EasyJet flight returning from Magaluf (I imagine). Thoughts and msg to Mercure; Just because it’s a ‘business’ hotel doesn’t mean customers don’t want home comforts, buy some more pillows, pictures for the walls and upgrade the 10 year old TV’s. While you’re at it how about a headboard covered in fabric & foam so you can sit up comfortably in bed?? Finally I think it’s great that French hotels are so pro-dogs, we really struggle to find places to stay in England with ours but if your going to let people bring them you have to expect accidents so perhaps having your corridor carpets professionally cleaned once in a while might help to ensure the smell of caca goes away??? Peace.

We stayed for a stopover en route to our holiday destination, having stayed elsewhere in Orléans before we decided to try this hotel and are so pleased we did. The surrounding area is very pleasant and the hotel itself is beautiful, our room upgrade was wonderful with a lot of space and a balcony. The room was clean, well laid out and the bed very comfortable. Our fridge was well stocked with soft drinks which we appreciated as we stayed during a heatwave. Room air conditioning worked perfectly allowing a good nights sleep.

The hotel is lovely but my praise is for the manager. Our car got damaged by the amazing hail stone storm and the manager was so helpful. She made lots of calls for us and really did her best to get us out of trouble and back on the road. Well done.

Everything was good from team to the room, and a really good restaurant for my diner. Just some moskito hunting in the room a bit annoying :). Didn't esperienced the breakfast. Will return with pleasure in this hotel.