Novotel Orléans St Jean de Braye 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 066

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Opis

O hotelu

  • Lina Restaurant

  • 8 minutes from the A10/A19 highways

  • Heated outdoor swimming pool with terrace

  • 250m² of renovated lounges

  • Free private car park

Nasze pokoje

Lokalizacja hotelu

Novotel Orléans St Jean de Braye

145 Avenue de Verdun
45800 SAINT JEAN DE BRAYE
France

Pozycja GPS:47.922455, 1.988765

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LINA RESTAURANT

Come and discover our GourmetBar, where Italy takes center stage. Our chef offers home-cooked dishes as well as a selection of burgers. Simple and authentic cuisine in a relaxing and stylish setting.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 066

Ocena TripAdvisor  3.5/5  Liczba opinii: 810

Quitet, specious and even a pool!

Ocena na stronie TripAdvisor 4.0/5

MaxMeij Opinia zatwierdzona w TripAdvisor

Great beds, specious rooms and easy to reach from the motorways. Keep in mind the location is on the east side of Orleans. Comfy beds, bath, shower, tea/coffee facilities, minibar with complementary spring water. Perfect beds. Even a pool in the garden. Though surround by a few roads, the site itself is quiet. We slept with open windows. Restaurant is conveniënt but seems a bit overprices. Though it is a bit furter from the nort soutn Motorways, we liked this site better than the Accor hotels in other Orleans suburbs such as Saran.

Dear Max, We are pleased to hear you enjoyed your stay with us and we are looking forward to welcoming you again soon. Warmest Regards

Terrible communication !

Ocena na stronie TripAdvisor 1.0/5

nigel w Opinia zatwierdzona w TripAdvisor

I booked this hotel for my wife and I for 29th of April so we could attend a nearby car show . Unfortunately three days before my wife was admitted to hospital . The booking was non refundable , but given the circumstances , I thought a voucher for a future stay might be possible . On the Saturday morning I rang the hotel to inform them that we wouldn't be coming and a very helpful member of staff informed me a voucher /credit may be possible . I would have to speak to the general manager , but being a weekend and a public holiday on the Monday ... could we ring back Tuesday . We did this to be yold he was in a meeting . Could we ring back in two hours . We rang back in three . Still in a meeting (? ) We were asked our full details so he could ring us back . A week later .. absolutley nothing !. I've tried to message them but it takes you to the main company website . So I messaged them .... nothing ! Put a post on their facebook page ... nothing . Not the first time I've had a bad experience with Novotel . Six years ago I booked the one near Montlucon after a four hour drive to attend a big camping show. After returning to the hotel at 10pm on a Saturday night we were told the bar was shut .....due to lack of staff to man it (!!) I'm afraid that's it ... will never consider a Novotel again .. and I'm 148 Euros out of pocket !

Dear Mr. PLOD NIGEL, We thank you for your review. I'm sorry to hear that there was a health problem with your wife before your stay in our hotel, I hope everything is better now. I didn't receive any information regarding your issue, could you please send us an email to the GM adress : h1075-gm@accor.com. I think we can try to find an understanding because it is an exceptionnal reason. Looking forward to your mail. Best regards, Bernardo MENDES Front Office Manager

Inadequate Hotel and Service

Ocena na stronie TripAdvisor 1.0/5

Nicola s Opinia zatwierdzona w TripAdvisor

No air conditioning as advertised. Apparently the whole hotel AC system has been set to warm and the man who deals with it has gone on holiday. No help offered by staff other than to turn the AC system off to regulate to itside which is currently 24 degrees. No fans. The rooms are boiling hot. Having to use cold towels to cool the dog and children and take cold showers due to prickly heat. Despite it being unbearable for us adults, we have 2 children and a dog with us. No one can sleep and the only way to ventilate the room is to open the main room door or windows which fully open with no restriction at waist height which are the full length of the room. Unsafe for children and adults and mosquitos are everywhere. The whole restaurant has been empty since we arrived at 12:30pm. Told there’s no availability due to an event. Still at 10pm there has not been a single person seated in the restaurant. Service very slow stand at the bar for a while before even being acknowledged. Report to be able to speak multiple languages yet English and Dutch is not possible. Very disappointed. The hotel is beautiful but staff and service let it down massively. Shower filthy with yellow/orange dirt. Mini bar in room is warm. My guess is the hotel is highly booked and wanting save money with AC, fridge and cooking. Don’t know why else the facilities should be so inadequate with no assistance from staff to rectify the problem.

Dear Mr. NICOLAS, We thank you for your review of your last stay. We are sorry to hear that it didn't work out like it should have, regarding the room's A/C that could have been changed to make you feel better. We had an event that day that needed the restaurant staff, so the dinning area for other guests was not available, but our bar was open until 00:00pm. We hope we can welcome you back in the near future and everything will be better ! Best regards, Bernardo MENDES Front Office Manager

Quite disappointed ! The quality of the Accor group is getting down

Ocena na stronie TripAdvisor 3.0/5

A1613DHcyrilb Opinia zatwierdzona w TripAdvisor

I am a good client of the Accor group since many year, I had the Diamond card ! Last time we went in a Mercure in Rambouillet ; we shorten our stay. So this time I chose to go in a Novotel hopping we will not have the same problems It is not possible to sleep with opened windows, you could hear the trucks on the main road, if you have to go there you better try a room facing the swimming pool Breakfast is as disappointing too : over cooked croissant, fruit salad with preservatives (not cut on the premises), horrible scramble eggs Is that the French way ! it's a shame Before the croissant where always very very good Next time I am going to try another group

Mr. HCYRILB, We thank you for your comment regarding your last stay. We are sorry that breakfast didn't quite please you, despite the large choice that we have; with local pastries and other types of viennoiseries available. We hope you can come back, our friendly staff will be glad to serve you again ! Best regards, Bernardo MENDES Front Office Manager

Sweet dreams.

Ocena na stronie TripAdvisor 5.0/5

Alshehabi Rodziny - Opinia zatwierdzona w TripAdvisor

One of the best Novotel we stayed at. Slept one night on our way to Paris from Barcelona. Fantastic rooms. Nice staff. Typical Novotel breakfast. Gets full ticks. Value for money. Very close to Paris. Better than staying in Amboise. The design of the rooms is one of the nicest. We stayed in two rooms. Family of five.

We thank you for your comments and are delighted that your stay went well. We remain at your disposal for any new reservation among us. Happy 2023.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 208 Liczba opinii 8.7/10 Lokalizacja
  • 629 Liczba opinii 7.1/10 Pokój
  • 531 Liczba opinii 8.4/10 Obsługa
  • 308 Liczba opinii 8.4/10 Śniadanie
  • 234 Liczba opinii 6.5/10 Czystość

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