Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 090
Discover our range of standard, executive or suite rooms with the latest in comfort for your business or leisure stay. For a family stay, we offer bedrooms with 1 large bed and sofa with 2 single beds.
Novotel Orléans St Jean de Braye
145 Avenue de Verdun
45800 SAINT JEAN DE BRAYE
Pozycja GPS:47.922455, 1.988765
Kontaktowy adres e-mail
Dostęp: 1 km / 0.63 mi
Dostęp: 5 km / 3.13 mi
Dostęp: 7 km / 4.38 mi
Dostęp: 12 km / 7.5 mi
Zameldowanie od: - Wymeldowanie do:
Come and discover our GourmetBar, where Italy takes center stage. Our chef offers home-cooked dishes as well as a selection of burgers. Simple and authentic cuisine in a relaxing and stylish setting.
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Terrible communication !
Ocena na stronie TripAdvisor 1.0/5
nigel w Opinia zatwierdzona w TripAdvisor
I booked this hotel for my wife and I for 29th of April so we could attend a nearby car show . Unfortunately three days before my wife was admitted to hospital . The booking was non refundable , but given the circumstances , I thought a voucher for a future stay might be possible . On the Saturday morning I rang the hotel to inform them that we wouldn't be coming and a very helpful member of staff informed me a voucher /credit may be possible . I would have to speak to the general manager , but being a weekend and a public holiday on the Monday ... could we ring back Tuesday . We did this to be yold he was in a meeting . Could we ring back in two hours . We rang back in three . Still in a meeting (? ) We were asked our full details so he could ring us back . A week later .. absolutley nothing !. I've tried to message them but it takes you to the main company website . So I messaged them .... nothing ! Put a post on their facebook page ... nothing . Not the first time I've had a bad experience with Novotel . Six years ago I booked the one near Montlucon after a four hour drive to attend a big camping show. After returning to the hotel at 10pm on a Saturday night we were told the bar was shut .....due to lack of staff to man it (!!) I'm afraid that's it ... will never consider a Novotel again .. and I'm 148 Euros out of pocket !
Dear Mr. PLOD NIGEL, We thank you for your review. I'm sorry to hear that there was a health problem with your wife before your stay in our hotel, I hope everything is better now. I didn't receive any information regarding your issue, could you please send us an email to the GM adress : firstname.lastname@example.org. I think we can try to find an understanding because it is an exceptionnal reason. Looking forward to your mail. Best regards, Bernardo MENDES Front Office Manager
Inadequate Hotel and Service
Ocena na stronie TripAdvisor 1.0/5
Nicola s Opinia zatwierdzona w TripAdvisor
No air conditioning as advertised. Apparently the whole hotel AC system has been set to warm and the man who deals with it has gone on holiday. No help offered by staff other than to turn the AC system off to regulate to itside which is currently 24 degrees. No fans. The rooms are boiling hot. Having to use cold towels to cool the dog and children and take cold showers due to prickly heat. Despite it being unbearable for us adults, we have 2 children and a dog with us. No one can sleep and the only way to ventilate the room is to open the main room door or windows which fully open with no restriction at waist height which are the full length of the room. Unsafe for children and adults and mosquitos are everywhere. The whole restaurant has been empty since we arrived at 12:30pm. Told there’s no availability due to an event. Still at 10pm there has not been a single person seated in the restaurant. Service very slow stand at the bar for a while before even being acknowledged. Report to be able to speak multiple languages yet English and Dutch is not possible. Very disappointed. The hotel is beautiful but staff and service let it down massively. Shower filthy with yellow/orange dirt. Mini bar in room is warm. My guess is the hotel is highly booked and wanting save money with AC, fridge and cooking. Don’t know why else the facilities should be so inadequate with no assistance from staff to rectify the problem.
Dear Mr. NICOLAS, We thank you for your review of your last stay. We are sorry to hear that it didn't work out like it should have, regarding the room's A/C that could have been changed to make you feel better. We had an event that day that needed the restaurant staff, so the dinning area for other guests was not available, but our bar was open until 00:00pm. We hope we can welcome you back in the near future and everything will be better ! Best regards, Bernardo MENDES Front Office Manager
Quite disappointed ! The quality of the Accor group is getting down
Ocena na stronie TripAdvisor 3.0/5
A1613DHcyrilb Opinia zatwierdzona w TripAdvisor
I am a good client of the Accor group since many year, I had the Diamond card ! Last time we went in a Mercure in Rambouillet ; we shorten our stay. So this time I chose to go in a Novotel hopping we will not have the same problems It is not possible to sleep with opened windows, you could hear the trucks on the main road, if you have to go there you better try a room facing the swimming pool Breakfast is as disappointing too : over cooked croissant, fruit salad with preservatives (not cut on the premises), horrible scramble eggs Is that the French way ! it's a shame Before the croissant where always very very good Next time I am going to try another group
Mr. HCYRILB, We thank you for your comment regarding your last stay. We are sorry that breakfast didn't quite please you, despite the large choice that we have; with local pastries and other types of viennoiseries available. We hope you can come back, our friendly staff will be glad to serve you again ! Best regards, Bernardo MENDES Front Office Manager
Ocena na stronie TripAdvisor 5.0/5
Alshehabi Rodziny - Opinia zatwierdzona w TripAdvisor
One of the best Novotel we stayed at. Slept one night on our way to Paris from Barcelona. Fantastic rooms. Nice staff. Typical Novotel breakfast. Gets full ticks. Value for money. Very close to Paris. Better than staying in Amboise. The design of the rooms is one of the nicest. We stayed in two rooms. Family of five.
We thank you for your comments and are delighted that your stay went well. We remain at your disposal for any new reservation among us. Happy 2023.
Ocena na stronie TripAdvisor 3.0/5
beeswaxLondon Couples - Opinia zatwierdzona w TripAdvisor
We stayed here for a couple of nights at the end of September. It's advertised as a 4 star hotel, but personally I class it as 3 star. It is very basic. The room was very clean, the bathroom was mostly clean but there were slops of toothpaste and product up the walls and on the door, housekeeping needs to be a bit more vigilant. The carpet in the rooms is so thin and grey and would be more fitting in an office or municipal space. Reception staff were fine but not stellar. I did appreciate the kettle in the room. Couldn't swim as they'd just closed the pool for the season , but it looked nice and very clean. It's OK, fine for a night or two if passing through, but in my opinion it should be 3 star.
We thank you for your feedback and would like to welcome you back. Cordially
Cena od, za 1 noc dla 1 osoby w kategorii pokoju, której cena zbliżona jest do ceny, bez dodatkowych usług, bez śniadania. Odpowiada najniższej cenie publicznej obejmującej wszystkie podatki (VAT i podatek turystyczny) za zakwaterowanie, znajdujące się na stronie internetowej https://all.accor.com/ w dniu dzisiejszym, za pobyt na 1 noc w ciągu kolejnych 20 dni. W zależności od okresu i dostępności miejsc. Cena jest gwarantowana wyłącznie w momencie dokonywania rezerwacji. Wszystkie rezerwacje (za granicą) są płatne w walucie kraju, w którym znajduje się hotel. Gwarantowaną kwotą w walucie jest kwota potwierdzona w momencie dokonywania rezerwacji. Przedstawimy szacunkowy koszt przeliczenia na walutę, ale nie jest to wiążące. W momencie płatności bank może naliczyć prowizje bankowe i/lub prowizje z tytułu wymiany waluty.Powrót do ceny pokoju