Dear Saedbyul, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. While I am pleased to hear that you enjoyed our convenient location, facilities, breakfast, and friendly restaurant team, I am very disappointed to learn that the cleanliness and maintenance of your room did not meet your expectations. Please accept my sincere apologies for the condition of your room upon arrival. Discovering that rubbish from a previous guest had not been removed is completely unacceptable and certainly not reflective of the standards we strive to maintain. I can understand how this would immediately affect your impression of the hotel. I am equally sorry to learn that the inconsistencies continued throughout your stay, with incomplete room servicing and missing amenities requiring repeated requests to our Front Office team. Our guests should be able to enjoy their stay without having to follow up on basic housekeeping requirements, and I regret that we fell short in this regard. That said, I am pleased to know that you enjoyed your breakfast experience and found the restaurant team friendly and welcoming. It is also encouraging to receive positive ratings for your arrival experience, WiFi, and departure process. Please be assured that your comments have been shared with our Housekeeping leadership team for immediate review and follow-up. We will use your feedback as an opportunity to reinforce our room inspection and servicing standards to ensure greater consistency moving forward. Thank you again for your honest feedback. While I am pleased that there were positive aspects to your stay, I regret that the housekeeping shortcomings impacted your overall experience and value perception. We appreciate your support and hope to welcome you back and provide a much-improved experience in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Yunjin, Thank you for taking the time to share your wonderful feedback following your recent stay with us, and for your valued loyalty as an ALL Gold member. I am absolutely delighted to see your perfect overall score and to learn that you had such an enjoyable stay. It is wonderful to know that you appreciated our central location, comfortable room, and the cleanliness of our facilities. I was particularly pleased to read your comments about the timber flooring and the overall cleanliness of the room, bedding, and bathroom. Our Housekeeping team takes great pride in maintaining the highest standards, and your feedback will be very rewarding for them to receive. Thank you also for your kind recognition of our team. Providing friendly and genuine hospitality is at the heart of what we do, and I am delighted to know that our team helped make your stay memorable. As an ALL Gold member, I am especially pleased to hear that you enjoyed your room upgrade, welcome amenity, late check-out, and member recognition. Ensuring our loyal members feel valued and appreciated is extremely important to us, so it is wonderful to know that these benefits exceeded your expectations. I also appreciate your positive comments regarding our sustainability initiatives and efforts to reduce single-use plastics. It is encouraging to know that these initiatives are recognised and valued by our guests. Thank you once again for your generous recommendation and kind feedback. We truly appreciate your support and look forward to welcoming you back to The Porter House Hotel Sydney on your next visit to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Seolkeong, Thank you for taking the time to share your feedback following your recent family stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you enjoyed our central location and found your room to be spacious, clean, and good value for money. It is also wonderful to know that the bedding, amenities, and overall room presentation met your expectations. I do, however, appreciate your comments regarding the external noise. As our hotel is located in the heart of Sydney's CBD on a main thoroughfare, some street-facing rooms can occasionally experience city noise. I understand how this may impact comfort, and I am sorry if it detracted from your stay. I also note your feedback regarding the reception experience, departure process, and WiFi connection speed. We continually review these areas to ensure we provide a seamless guest experience, and your comments help us identify opportunities for improvement. Thank you once again for your feedback and recommendation. We are grateful for your support and hope to welcome you and your family back to The Porter House Hotel Sydney in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Minwoo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff cooperative and enjoyed the breakfast and facilities. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection

Dear Soyi, Thank you for sharing your positive experience at The Porter House Hotel Sydney - MGallery Collection. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the quality of our breakfast offerings. Your feedback is greatly appreciated. Best regards, Renato SIONILLO Rooms Division Manager

Dear Nayoung, Thank you for your kind words regarding our location, cleanliness, and the comfort of your stay. We appreciate your feedback about the bedding and will take it into consideration for further improvements, as we strive for the highest standards in guest comfort. Warm Regards, Renato SIONILLO Rooms Division Manager

Dear Cha Ye-won, Thank you for your valuable review. We are pleased to hear that you appreciated the location of our hotel, the friendliness of our staff, and the cleanliness of our facilities. We are truly glad that you were satisfied with the room upgrade. We look forward to seeing you again. Thank you. The Porter House Hotel Sydney - MGallery Collection

Dear Mina, Thank you for your feedback. We are pleased to hear that you appreciated our location. However, we regret any confusion regarding breakfast options and additional guest arrangements. Your comments have been noted as we continuously strive to enhance our guests' experiences. Best regards, The Porter House Hotel Sydney - MGallery Collection

Dear Yunjeong, Thank you for your positive feedback regarding our convenient location and comfortable bedding. We are delighted to know that you enjoyed your stay and appreciated the quality of our amenities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Renato SIONILLO Rooms Division Manager

Dear Hanul, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location, comfort, and aesthetics of our hotel, along with the friendliness of most of our staff. However, we regret that your experience with one of our team members fell short of expectations. Warm regards, Renato SIONILLO Rooms Division Manager

친애하는 이수현님, 소중한 리뷰를 남겨주셔서 감사합니다. 저희 직원이 제공한 서비스에 만족하셨다는 소식을 듣게 되어 기쁩니다. 귀하가 허니문을 위해 저희 호텔을 선택해 주신 것에 대해 매우 감사드리며, 다음 방문을 고대하고 있습니다. 안녕히 가세요. 포터 하우스 호텔 시드니 - MGallery 컬렉션

Dear Changkyu, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our location and the friendliness of our staff. We understand your disappointment regarding the early check-in policy, and we appreciate your understanding. Best regards, The Porter House Hotel Sydney - MGallery Collection

Dear Keumyi, Thank you for your kind words regarding our location and the friendliness of our reception staff. We are delighted to hear that our hotel met your needs for city exploration. Your feedback is greatly appreciated. Best regards, The Porter House Hotel Sydney - MGallery Collection

Dear Seungah, Thank you for your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly concerning the room upgrade and housekeeping service. Your comments will be reviewed as we strive to enhance our guest experience. Warm regards, Renato SIONILLO Rooms Division Manager

Dear Minjeong, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, room condition, and the exceptional service provided by our staff. It is our goal to create a welcoming atmosphere for all our guests. Best wishes, Renato SIONILLO Rooms Division Manager

Dear Shinchul, Thank you for your positive feedback regarding the cleanliness and neatness of our facilities. We appreciate your comments about the windows, and we will take your observations into consideration as we continually strive to enhance our guest experience. Regards, Renato SIONILLO Rooms Division Manager

Dear Sola, Thank you for your kind words regarding our service, staff, and room conditions. We are delighted to hear that you enjoyed your stay and appreciate your understanding of the room size. We look forward to welcoming you back to The Porter House Hotel Sydney - MGallery Collection. Best regards, The Porter House Hotel Sydney - MGallery Collection

Dear Hansol, Thank you for your wonderful feedback regarding the architecture and location of our hotel. We appreciate your comments about the heating and water pressure in one of the rooms, and we will take note of your observations for future consideration. We are pleased to hear that you found our staff friendly and the overall experience enjoyable. Best regards, Renato SIONILLO Rooms Division Manager

Dear Mijin, Thank you for your kind words regarding our staff and the cleanliness of your room. We appreciate your feedback about the elevator issue and will certainly take it into consideration as we strive to enhance our guest experience. Goodbye and best regards, The Porter House Hotel Sydney - MGallery Collection.