The Porter House Hotel Sydney - MGallery Collection 5성

Dear Seohee, Thank you for taking the time to share your wonderful feedback following your recent stay with us, and for your valued loyalty as an ALL Platinum member. I am delighted to learn that you enjoyed your stay and experienced the friendly service our team strives to deliver. It was particularly pleasing to read your comments regarding our assistance with both your request for utensils and the return of your lost earrings. We understand how meaningful these moments can be, and I am glad our team was able to assist promptly and make a positive impression. Thank you also for recognising Mr Wong and Mr Parkes for their contribution to your stay. I will be sure to share your kind comments with them, and I know they will be delighted to receive your recognition. While I am pleased that your check-in experience was quick and friendly, I sincerely apologise that important information regarding breakfast, hotel facilities, and your The Merchant x Maybe Sammy package was not communicated to you upon arrival. We should have provided clear information regarding the package inclusions, including the cocktails and commemorative coasters, and I regret that this was overlooked. I also appreciate your feedback regarding breakfast. As our restaurant operations are managed by an external hospitality partner, I have shared your comments regarding the limited buffet selection and your suggestion for additional à la carte options with their management team for consideration. Thank you once again for your generous ratings and valuable feedback. We truly appreciate your support and are delighted that our team helped make your stay memorable. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection on your next visit to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Saedbyul, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. While I am pleased to hear that you enjoyed our convenient location, facilities, breakfast, and friendly restaurant team, I am very disappointed to learn that the cleanliness and maintenance of your room did not meet your expectations. Please accept my sincere apologies for the condition of your room upon arrival. Discovering that rubbish from a previous guest had not been removed is completely unacceptable and certainly not reflective of the standards we strive to maintain. I can understand how this would immediately affect your impression of the hotel. I am equally sorry to learn that the inconsistencies continued throughout your stay, with incomplete room servicing and missing amenities requiring repeated requests to our Front Office team. Our guests should be able to enjoy their stay without having to follow up on basic housekeeping requirements, and I regret that we fell short in this regard. That said, I am pleased to know that you enjoyed your breakfast experience and found the restaurant team friendly and welcoming. It is also encouraging to receive positive ratings for your arrival experience, WiFi, and departure process. Please be assured that your comments have been shared with our Housekeeping leadership team for immediate review and follow-up. We will use your feedback as an opportunity to reinforce our room inspection and servicing standards to ensure greater consistency moving forward. Thank you again for your honest feedback. While I am pleased that there were positive aspects to your stay, I regret that the housekeeping shortcomings impacted your overall experience and value perception. We appreciate your support and hope to welcome you back and provide a much-improved experience in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Yunjin, Thank you for taking the time to share your wonderful feedback following your recent stay with us, and for your valued loyalty as an ALL Gold member. I am absolutely delighted to see your perfect overall score and to learn that you had such an enjoyable stay. It is wonderful to know that you appreciated our central location, comfortable room, and the cleanliness of our facilities. I was particularly pleased to read your comments about the timber flooring and the overall cleanliness of the room, bedding, and bathroom. Our Housekeeping team takes great pride in maintaining the highest standards, and your feedback will be very rewarding for them to receive. Thank you also for your kind recognition of our team. Providing friendly and genuine hospitality is at the heart of what we do, and I am delighted to know that our team helped make your stay memorable. As an ALL Gold member, I am especially pleased to hear that you enjoyed your room upgrade, welcome amenity, late check-out, and member recognition. Ensuring our loyal members feel valued and appreciated is extremely important to us, so it is wonderful to know that these benefits exceeded your expectations. I also appreciate your positive comments regarding our sustainability initiatives and efforts to reduce single-use plastics. It is encouraging to know that these initiatives are recognised and valued by our guests. Thank you once again for your generous recommendation and kind feedback. We truly appreciate your support and look forward to welcoming you back to The Porter House Hotel Sydney on your next visit to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Seolkeong, Thank you for taking the time to share your feedback following your recent family stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you enjoyed our central location and found your room to be spacious, clean, and good value for money. It is also wonderful to know that the bedding, amenities, and overall room presentation met your expectations. I do, however, appreciate your comments regarding the external noise. As our hotel is located in the heart of Sydney's CBD on a main thoroughfare, some street-facing rooms can occasionally experience city noise. I understand how this may impact comfort, and I am sorry if it detracted from your stay. I also note your feedback regarding the reception experience, departure process, and WiFi connection speed. We continually review these areas to ensure we provide a seamless guest experience, and your comments help us identify opportunities for improvement. Thank you once again for your feedback and recommendation. We are grateful for your support and hope to welcome you and your family back to The Porter House Hotel Sydney in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Minwoo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff cooperative and enjoyed the breakfast and facilities. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards, The Porter House Hotel Sydney - MGallery Collection