풀만 시드니 하이드 파크 5성

고객 평점 (ALL 평가) 4.1/5 3,968 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 시드니 하이드 파크 - Image 1
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36 College Street, 2010 시드니, 호주

호텔설명

호텔 추가 정보

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 이그제큐티브 수준의 객실(이그제큐티브 라운지 포함)

  • 예술, 쇼핑 및 비즈니스 지구 중심지의 유명한 하이드 파크 맞은편 위치

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호텔 위치

풀만 시드니 하이드 파크

36 College Street
2010 시드니
호주

GPS:-33.876042, 151.212419

전화
팩스 +61 2 9361 8599

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  3,968 리뷰

TripAdvisor 평가  3.9/5  2,968 리뷰

Fantastic Stay will be back!

트립어드바이저 평점 5.0/5

Glenn T TripAdvisor 인증 리뷰

We have just arrived back home in Hobart after a 1 week stay in Sydney staying at the Pullman Hyde Park. What can we say that does this Hotel the justice it so deserves, Location is perfect, train station across the road, bus stops down the road, light rail 2-3 bocks away. From the moment we walked in the door and was greeted by the lovely Mackenzie on check in, the friendliness of the bar and breakfast staff, in fact all the staff were always cheerful and friendly. The hotel was clean and tidy, seemed nothing was a problem! Mackenzie was wonderful upon check out this morning. Was excellent value, fitted right in with our budget for the trip. Even though it is located on a busy road, you did not notice the traffic noise. We are already missing the hotel and are looking forward to our next stay.

Great location, but standards have slipped badly

트립어드바이저 평점 1.0/5

bhrjnq TripAdvisor 인증 리뷰

We’ve stayed at Pullman Hyde Park around four times over the past 12 to 18 months. Each stay has been worse than the last. Basic in-room functionality keeps failing. On our last three stays the room phone did not work. Pressing the guest services button gets no answer or is faulty. When calling the hotel from a mobile, that button doesn’t work, but there are no clear instructions anywhere on how to reach reception if it does not work. They told me someone would come fix the phone - no one came. On our most recent stay, after eventually reaching someone, we asked for ice and a knife to cut a lemon as we were having drinks in the room. Nothing arrived. Housekeeping is inconsistent. Soap, shampoo and conditioner are often empty, suggesting they are not being refilled as standard between guests. On a previous stay we had to ask twice for refills because the first request was ignored. Toilet paper seems a rare commodity and also not replenished. Room service was acceptable, but the tray was left inside our door for two nights. Even after informing staff and it was clearly visible to housekeeping all day and ignored by night staff. The lifts remain a major issue. One has been out of service for at least 18 months. Wait times of up to 15 minutes to get to breakfast or the ground floor are common. It does not appear anything is being done to fix it. Staff listen to complaints and do nothing. The location is excellent. This was once our go-to hotel in Sydney, but based on our recent stays we will be finding somewhere else. We expected more from Pullman and this experience does not reflect well on Accor as a brand.

고객 평점 5.0/5

Donggyu L. 가족 - 전체(All) 통지 확인

가족여행에서 풀만시드니하이드파크는 최고의 선택이었습니다. 7박 동안 편안함을 충분히 느꼈습니다. 장점은 1. 위치가 좋습니다. 가족여행이다보니 번잡스러운 곳 보다는 적당히 조용한곳을 원했고, 특히 아이들이 좋아하는 호주박물관이 도보 3분거리라 몇번씩 잘 갔습니다. 지하철역과 본다이비치가는 버스노선도 근처에 있는게 장점입니다. 2. 룸컨디션과 조식이 괜찮습니다. 최고 컨디션이라고 보기는 어렵겠지만, 실질적으로 왜 5성급인지 보여주는 컨디션과 룸서비스등 편의성이 좋았습니다. 3. 나름 소소한 해피아워나 캔디바등 작은 이벤트가 좋았습니다.

Dear Mr. L., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you had a comfortable and enjoyable seven-night family stay and that Pullman Sydney Hyde Park was a great choice for your trip. It’s wonderful to know that our location suited your needs so well — particularly the proximity to the Australian Museum, public transport, and routes to Bondi Beach — and that the quieter surroundings made your family holiday more relaxing. We’re also pleased to hear that you were satisfied with the room condition, breakfast, and overall comfort, and that our room service, cleanliness, and small touches such as happy hour and the candy bar added to your experience. Your kind words about our housekeeping and overall cleanliness are especially appreciated and will be shared with our team. Thank you as well for your honest feedback regarding amenities and our sustainability approach. We understand your perspective, particularly from a guest experience and hygiene standpoint, and we appreciate you sharing this so openly. Your comments have been noted and are valuable as we continue to balance sustainability initiatives with the expectations of a premium hotel experience. We truly value your feedback and are grateful for the opportunity to learn from it. We hope to welcome you and your family back again in the future for another comfortable and memorable stay. Kind regards, Pullman Sydney Hyde Park

Don't order food from the pool!

트립어드바이저 평점 3.0/5

Ernie L TripAdvisor 인증 리뷰

Have stayed here multiple times and this is probably the most disappointing experience so far. The hotel overall is in need of updating, the rooms are good size but cleaning was not great with it being quite dusty in areas, the house cleaning feels very cursory. The light switch was hanging off and the phone and clock were unplugged. Like others have said the lifts are still not all working after several months it seems, so took up to 15 mins to get a lift. View from Pool area and room facing the park were great. The pool area itself is small and can get busy, but didn't see anyone come up to tidy up the rubbish, only to replace towels. Don't bother ordering food from the pool. The app they advertise doesn't requires table number and doesn't accept any kind of entry. Ended up calling to order, the receptionist came up to pool side to confirm order and advised 20 min wait. 50 mins later and two calls, became apparent the order was not placed, no apology from staff or much care. For the price they charge there would definitely be better options in Sydney.

고객 평점 0.5/5

Sujin L. 가족 - 전체(All) 통지 확인

웰컴 드링크를 마시기 위해 바를 찾았는데 직원들이 너무 불친절했어요. 로비에 위치한 바는 음식을 주문하려면 옆 레스토랑으로 가라고 하고 옆 레스토랑은 웰컴드링크를 마시려면 옆 바로 가라고 하더라고요. 그리고 관광객은 기본적으로 영어가 서툴 수 있는데 여러번 묻는것에 상당히 귀찮아 하더라고요. 호텔 직원으로서 자세가 엉망이었어요. 풀먼에 묵기전에 소피텔과 스위소텔에도 묵었었는데 두 호텔과 객실의 컨디션 그리고 직원들의 자세까지 너무 차이가 나더군요. 다시는 풀먼에서 묵고싶지 않아요.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered during your stay, particularly regarding the service at the bar and restaurant. Your experience does not reflect the level of hospitality we strive to provide, and we sincerely apologise for the frustration and discomfort this caused. It is especially concerning to hear that you were directed back and forth between venues when trying to enjoy your welcome drink, and that the interactions you had with our team members felt unfriendly and unhelpful. This is far from the standard of service we expect, and your comments have been shared with our Food & Beverage leadership team for immediate review and retraining. We also regret that you felt uncomfortable communicating in English. Every guest deserves patience, clarity, and respectful support—especially travellers navigating a new language—and we are sorry that this was not your experience. Your comparison to other hotels is taken seriously, and we will be addressing your concerns internally with urgency. Please be assured that our senior manager will be reaching out to you privately to discuss your experience in more detail and to ensure your concerns are personally addressed. Thank you again for bringing this to our attention. We genuinely regret that your stay fell short of expectations and hope we may have the opportunity to restore your trust in the future. Warm regards, Pullman Sydney Hyde Park

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,110 리뷰 9.5/10 위치
  • 2,918 리뷰 6.7/10 객실
  • 2,372 리뷰 8/10 서비스
  • 76 리뷰 4.7/10 인터넷 가격
  • 1,194 리뷰 3/10 편의 시설
  • 930 리뷰 4.2/10 청결도
  • 879 리뷰 3.8/10 분위기
  • 730 리뷰 7.1/10 조식

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