Fairmont Royal Palm Marrakech 5 gwiazdki

Every member of staff were First Class , the devotion to making their guests happy is for the love of their role not a job, nothing is too much trouble… the concierge are unbelievable, reception beyond reproach and the Management go the extra mile always… and I cannot miss the pool guys whose attention to detail is superb and you want for nothing, a big thank you to Zak, Mouad, Omayma and Abderazzak , thank you for making our stay unforgettable , you are Simply the Best !!!

Not sure where to start as everything was so good The staff are so friendly and simply cannot do enough for you. The management are on hand 24/7 to help with any queries Breakfast is wonderful - everything you could wish for Room service is a real treat especially if you’re taking dinner in your room The shuttle service into town is great, The bar is spectacular - the views over the mountains are fabulous We were staying at the hotel when the earthquake struck - scary as it was, calm was soon restored at the hotel And what I admire most from Jean - Francois and his team is the humility and how they how they put their guests, staff and the survivors of the earthquake before anything else. I simply couldn’t recommend this Hotel enough. We will certainly be back to visit in the future. Anyone thinking of visiting Marrakesh- make sure you do. It’s a beautiful country and you’ll love your stay - especially if you choose The Fairmont Hotel

This was a luxury experience. The hotel is beautiful and the staff are attentive but not intrusive. Your every need is anticipated and the staff could not be more welcoming, helpful and friendly. The bed was like a cloud and the deluxe suite facing the Atlas Mountains was excellent. There are coffee and tea making facilities in the room and the facilities in the bathroom and dressing room are excellent. There are ample sun loungers in lovely and extensive gardens or surrounding the vast pool. We tried both the Moroccan and Italian restaurants and the food was excellent in both with the entertainment in the Moroccan restaurant being wonderful. For lunch there is a pool side restaurant with a good menu and great pizzas. There is also a well appointed gym with facilities to rival any of those at home. I would recommend this hotel without any hesitation and would love to go back at some point.

Even before we arrived the team were in contact to check on any pre arrival preferences and then when we arrived we we welcomed like royalty. The place is definitely set for royalty. The team could not do enough. From the Front office Manager to Concierge to the team that lead the F&B outlets. They are always on hand but never too intrusive. It’s always so nice to have a morning catch up with the Asst F&B Director who had time for everyone. He is certainly a true hospitality professional who performs his duties with care and passion. Our room was a deluxe suite with views of Atlas Mountain. What a view to wake up to. Thank you to all the team. There are far too many names to write on here but every employee we interacted with was professional and met or exceeded expectations. Keep it up! Ismail family from London

This was our first time in Marrekesh and I am so glad we chose this hotel. As soon as you arrive at the hotel gate, with a back drop of the Atlas Mountains, you know that you have come to a special place. The grounds and hotel are STUNNING and the personal welcome you receive show true 5* class. The hotel decor in modern Moroccan style is beautiful (even the public and pool toilets are like a show room!). Our junior garden suite was very large and spacious with a beautiful garden and the most comfortable beds and pillows I have ever slept in. The grounds are full of amazing plants, cacti and olive trees and mini golf carts are available to taxi you around the complex. The hotel facilities from the spa, over 5 restaurants, a sports complex ( with Olympic size pool), kids club (with toddler pool), cycle paths, golf course, mini boutique, country club ( with pool), farm and numerous swimming pools (the main pool area has 5 sections and a maximum depth of 1.2m - great for kids) are at your disposal BUT what makes this place so special is the amazing multilingual staff that cater to your every need. The wonderful Moulay Driss the concierge, Wissal the breakfast queen, Adanane the fabulous waiter, Maoud the life guard, Marcien the pool attendant and the coolest food manager ever Mr Hassan. Our waiters at breakfast Driss, Kahlid, Mohammad and Hassan THANK YOU SO MUCH for making us so welcome and for teaching us some Arabic! Breakfast is an amazing feast with options for even the fussiest eater (our party had plant based eaters, vegetarians, nut allergies and egg allergies). Lots of pastries, salads, milk options, cereals, fresh fruit and fresh cooked eggs are available alongside traditional msemen, fava beans, lentils and chicken sausages or salmon. Full range of teas, fresh juices (the cucumber juice is delicious- honestly!!!) and fresh breads are also available. Many of the items on the menu are grown from the hotel’s farm. The farm is well worth a visit. If I have to nitpick cons of the hotel it would be that the dinner food and drinks are average and prices are quite expensive for Marrekesh so ring ahead for half board options. Children under 6 ate free during our stay. There is also an extremely talented evening band trio with a wide repertoire of songs from Sam Smith, Latino classics and even old Bollywood classics. The hotel is around 25 minutes away from the medina and Gueliz but there is a wonderful free shuttle bus that runs from 11am and returns at 8pm. After this time expect to pay MAD 200 for a taxi. Our stay was truly magical. We don’t want to return home… but we are already looking forward to returning - even though we’ve always believed the world is too big to go to the same place twice! We will return with friends and family for another taste of this oasis paradise.