Sofitel Marrakech Palais Imperial & Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 332

Gwarancja
najniższej ceny
Sofitel Marrakech Palais Imperial & Spa - Image 1
Sofitel Marrakech Palais Imperial & Spa - Image 2
Sofitel Marrakech Palais Imperial & Spa - Image 3
Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKESZ, Maroko

Opis

O hotelu

  • Pokoje i apartamenty z widokiem na góry Atlas, baseny i ogrody

  • Bezpłatny dostęp do salonu So Lounge dla gości hotelu (bez weekendów/wydarzeń specjalnych)

  • Obszar zewnętrzny: Ogrody, riady i łóżka wokół basenów, obsługa

  • Apartament i basen dla dzieci w wieku od 4 do 12 lat.

  • 15 min od lotniska, 10 minut od Jemaa El-Fnaa i nowoczesnego miasta

Nasze pokoje

Lokalizacja hotelu

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKESZ
Maroko

Pozycja GPS:31.62175, -8.002805

Telefon
Faks +212 5244-20505

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 332

Ocena TripAdvisor  4.4/5  Liczba opinii: 9 835

Lovely experience

Ocena na stronie TripAdvisor 5.0/5

Mohammed A Opinia zatwierdzona w TripAdvisor

I checked in to Sofitel Marrakech Palais Impérial & Spa on 18th December for a five-night stay, and overall my experience was very positive. From the moment I arrived, the hotel made a strong first impression. The property looked immaculate, very well maintained, and professionally staffed. The décor throughout the hotel is modern and trendy, with a luxurious Moroccan touch that suits the brand well. At reception, I was greeted politely by the receptionist, who began the check-in process efficiently. We were asked to take a seat while the formalities were being completed. While waiting, I noticed that another couple checking in were offered welcome drinks, followed by additional refreshments. Unfortunately, this was not extended to us. As we did not have any luggage, I felt that some of the staff may not have immediately noticed that we were also checking in, and therefore the welcome drinks were overlooked. This did not cause any major inconvenience, and I am not complaining as such, but it would be nice if staff were a little more vigilant to ensure consistency in service for all arriving guests. Once check-in was completed, we received our room keys and were briefly shown the hotel’s restaurants before being directed to our room. The room itself was of a very good standard, clean, comfortable, and well equipped with all the essential amenities. The balcony offered a lovely view overlooking the pool area, which added to the overall experience. Breakfast was included in our stay, and we dined at the restaurant every morning. The breakfast offering was impressive, with a wide variety of fresh bakeries, traditional Moroccan dishes, and a solid European selection, including a full English breakfast. The variety catered well to different tastes. While the options were already very good, a small Asian section would have been a welcome addition—but this is merely a suggestion, not a criticism. Most days we were out exploring the beautiful city of Marrakech and taking part in activities. Each evening when we returned to our room, housekeeping had done an excellent job. The room was always kept clean and tidy, with fresh towels and replenished tea and coffee supplies. Whenever we needed anything extra, the staff were extremely helpful and quick to send items to the room. A special mention must go to the breakfast service, which truly stood out. During our stay, we were consistently looked after by Iwachtan, who provided exceptional service every morning. He was incredibly kind, warm, and always smiling. What impressed me most was his attention to detail—before we even sat down, he would remember our usual drinks and ask if we wanted our regular latte and cappuccino, placing the order immediately. This level of personal care made us feel genuinely welcomed, almost like being at home among family. Sofitel is very fortunate to have such dedicated and professional staff members. Overall, I was very happy with the service and the experience at Sofitel Marrakech Palais Impérial & Spa. I am normally an IHG member, but on this occasion, I decided to try something different—and I am pleased with that decision. I would certainly consider staying here again and would recommend this hotel to anyone looking for comfort, quality service, and a welcoming atmosphere in Marrakech.

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and help

Ocena na stronie TripAdvisor 5.0/5

Explorer44392108173 Opinia zatwierdzona w TripAdvisor

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and helped us choose what to eat with great care and professionalism. She truly made us feel comfortable.

Disappointing for a Sofitel

Ocena na stronie TripAdvisor 2.0/5

OliversTrips Opinia zatwierdzona w TripAdvisor

Unfortunately a poor experience from start to finish, which was a real shame as the property itself is lovely and in a great location. The check in team at the arrival reception were rude and dismissive, which was obviously noticed by a number of guests who were all talking about it in the reception waiting area. We finally got assigned a room at gone 5pm, but were then disappoint to then discover the room was shabby and tired, with furniture obviously missing and stains on the sofa and carpet. As it was now getting late, and we were only staying a few days, we didn't mention the state of the room but instead headed off to dinner. When we returned we were surprised to find that money had disappear from the bedside table while we were out. The turndown service had come into the room despite the do not disturb sign being on the door. We reported it to reception first thing in the morning, and were told that it would be looked in to. There was no follow up, and when we asked the concierge and the people at reception what was happening about our issue, they said they had not been told about it and so there was nothing they could do. Bar staff in the grounds were equally unhelpful, constantly being pointed from one team to another when we just wanted to get a drink. We usually love our stays at Sofitel, but this one did not live up to the brand. Such a shame.

True 5 star experience

Ocena na stronie TripAdvisor 5.0/5

Jolu980 Opinia zatwierdzona w TripAdvisor

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.

Dear Guest, Thank you very much for sharing such a wonderful and detailed review following your stay with us. We are truly delighted to read that your birthday celebration at Sofitel Marrakech Palais Impérial & Spa was a memorable one and that your experience reflected a true five-star stay. It is a pleasure to know that you appreciated the beauty of the hotel, the immaculate cleanliness, the comfort of your room, as well as the quality of our breakfast and service. Your kind words regarding the warmth and professionalism of our team are particularly appreciated, and we will be sure to share your compliments with the colleagues you mentioned, who will be very proud to have contributed to making your stay so special. We are also pleased that you enjoyed our location and felt comfortable and safe throughout your visit. Your recommendation means a great deal to us and is the greatest reward for our teams. We very much look forward to welcoming you back for another exceptional stay in Marrakech. Warm regards, Ikram Jarid Director of Operations

Great place

Ocena na stronie TripAdvisor 5.0/5

535jeffreym Opinia zatwierdzona w TripAdvisor

Oussama Palais darkum perfect hospitality and great place! Good staff good hotel and like staying here everyone is friendly

Dear Mr Jeffrey, Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay and appreciated the hospitality at Palais Darkum, as well as the friendliness of our team. Your positive comments about the hotel and our staff are truly encouraging and will be shared with the team. We look forward to welcoming you back for another pleasant stay at Sofitel Marrakech Palais Imperial & Spa. Warm regards, Ikram Jarid Director of Operations

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 072 Liczba opinii 9.5/10 Lokalizacja
  • 1 212 Liczba opinii 7.7/10 Pokój
  • 4 627 Liczba opinii 9.1/10 Obsługa
  • 19 Liczba opinii 7.6/10 Internet
  • 1 136 Liczba opinii 9.3/10 Klimat
  • 986 Liczba opinii 8.6/10 Jedzenie
  • 974 Liczba opinii 9.5/10 Śniadanie
  • 645 Liczba opinii 8.5/10 basen

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Marrakesz - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.