Sofitel Marrakech Palais Imperial & Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 806

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Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKESZ, Maroko

Opis

O hotelu

  • Pokoje i apartamenty z widokiem na góry Atlas, baseny i ogrody

  • Bezpłatny dostęp do salonu So Lounge dla gości hotelu (bez weekendów/wydarzeń specjalnych)

  • Obszar zewnętrzny: Ogrody, riady i łóżka wokół basenów, obsługa

  • Apartament i basen dla dzieci w wieku od 4 do 12 lat.

  • 15 min od lotniska, 10 minut od Jemaa El-Fnaa i nowoczesnego miasta

Nasze pokoje

Lokalizacja hotelu

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKESZ
Maroko

Pozycja GPS:31.62175, -8.002805

Telefon
Faks +212 5244-20505

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 806

Ocena TripAdvisor  4.4/5  Liczba opinii: 9 355

Most enjoyable short stay

Ocena na stronie TripAdvisor 5.0/5

Chris I Opinia zatwierdzona w TripAdvisor

Excellent service with very friendly and helpful staff throughout. Nothing is too much trouble. Nouhaila and Ilhoun at the Palace Darkum were extremely helpful on our last day. I think a site plan on the website or via the app would be a helpful addition but no complaints at all from our short stay

Dear Mr Chrisi, Thank you for your positive feedback. We are delighted that you enjoyed your stay and hope to welcome you again soon. Best regards, Ikram Jarid Operations Director

Best service

Ocena na stronie TripAdvisor 5.0/5

tehillab2021 Opinia zatwierdzona w TripAdvisor

Best service ever by Hind, she was phenomenal. Food, service, vibes was top notch!! Will definitely be back :) If you want to come and enjoy a beautiful weekend in Morocco, definitely stay and eat here. Couldn’t recommend it more, it was magnificent.

Dear Guest, Thank you for your positive feedback. We are delighted that you enjoyed your stay and hope to welcome you again soon. Best regards, Ikram Jarid Operations Director

A mixed bag - Theft, strict outside food/beverage policy, but a lovely hotel and service!

Ocena na stronie TripAdvisor 3.0/5

richieboy81 Friends getaway - Opinia zatwierdzona w TripAdvisor

My wife visited with friends in an imperial suite as Accor Platinum members. First let’s look at the positives. A lovely venue and great location, 10 mins from the airport and a 10 minute walk to both old and new towns. Can’t be beaten on that front. Breakfast was a superb spread, well worth the inclusion if in doubt. However staff were a little organised. Lotts and lots of staff, but disorganised. 4 separate members asking what drinks required, but none delivered! On the staff front, an abundance of staff throughout the hotel, never had to open a door! Now the not so good! Whilst at breakfast two of the four guests had money stolen from the room. A couple of notes stolen from handbags. Yes money should be in the safe but it’s still theft and spoils the impression of the hotel and the majority of the hard working staff. Reported to reception who promised a full a thorough investigation and they would report back. Disappointingly management didn’t even have the courtesy of contacting our party with their findings. Prior to checkout we had to enquire and the response was ‘we’ve looked into it and didn’t find anything’ Disappointing and lack of service to even follow up. Additionally, bear in mind we hand a suite with a dining room. We were stopped from bringing into the hotel a few sweet snacks purchased from the old town square. Security stopped and challenged - NO OUTSIDE FOOD OR BEVERAGE PERMITTED. This policy is ridiculous and over zealous. We wanted a snack to enjoy with coffee on our balcony, not to cook a three course meal in the suite! You cannot rent a suite to guests for 1000’s of euros and then dictate what can be brought in. I’m sure the copy and paste response from ‘management’ to this review will state some rubbish about health and safety regarding the food policy. Funny how every other property in the Accor portfolio seem to survive allowing it? Crazy. So overall 3/5. A lovely property and location, spoilt by petty theft and strict food policy.

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your experience did not fully meet your expectations and apologize for any inconvenience you encountered during your stay. Providing our guests with a seamless and enjoyable experience is our top priority, and we are truly sorry if we fell short in any way. Please know that your comments are valuable to us, and we take them seriously as we continuously strive to enhance our services. We truly appreciate your time and hope to have the pleasure of welcoming you again in the future for a more satisfying stay. Best regards, Sofitel Marrakech palais imperial and spa

Wonderfull

Ocena na stronie TripAdvisor 5.0/5

Happiness29688292417 Opinia zatwierdzona w TripAdvisor

I would like to extend a special thank you to Yassine from room service. His friendliness and attention to detail made my stay even more enjoyable. He handled all my requests with remarkable efficiency and kindness. I highly recommend this hotel to anyone looking for a luxurious getaway in Marrakech. Thank you to the entire team for their warm welcome, and a big congratulations to Yassine for his exceptional service!

Dear Guest, Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that Yassine from Room Service made such a positive impact on your stay with his friendliness, attention to detail, and exceptional service. Your kind words will certainly be shared with him. We are also grateful for your recommendation and are delighted that our team made your stay memorable. We look forward to welcoming you back to Sofitel Imperial Marrakech & Spa for another luxurious getaway. Warm regards, Nabila Boumaaza Guest Experience Manager Sofitel Imperial Marrakech & Spa

Magical night ramadan

Ocena na stronie TripAdvisor 5.0/5

fadoua i Opinia zatwierdzona w TripAdvisor

Kebbir , siham et hamza thank u for making my ftour so special iam so grateful thank u guys And the dishes were so delicious The food was so varient healthy food asian kitchen french and morrocan The show was so respectfull ❤️❤️❤️❤️❤️❤️❤️❤️❤️

Dear Fadouai, Thank you so much for your wonderful comment. We are thrilled to hear that your ftour was made special by Kebbir, Siham, and Hamza. Their dedication truly helped make the evening unforgettable. We're also delighted that you enjoyed the variety and quality of our dishes, from Asian and French cuisine to Moroccan specialties, as well as the respectful show. Your satisfaction is our top priority, and we sincerely appreciate your kind words. We look forward to welcoming you again on your next visit. Warm regards, Nabila Boumaaza Guest Experience Manager Sofitel Imperial Marrakech & Spa

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 902 Liczba opinii 9.6/10 Lokalizacja
  • 968 Liczba opinii 7.4/10 Pokój
  • 3 497 Liczba opinii 9/10 Obsługa
  • 14 Liczba opinii 6.7/10 Internet
  • 873 Liczba opinii 9.4/10 Klimat
  • 806 Liczba opinii 8.8/10 Jedzenie
  • 695 Liczba opinii 9.6/10 Śniadanie
  • 307 Liczba opinii 7.3/10 Czystość

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.