Sofitel Marrakech Lounge and Spa 5 gwiazdki

I have been in this hotel several times, the rooms and suites are beautifully. My stay in May decided to do a group booking for my company. Still suprised how good the hospitality is, with many thanks to Soukayna from Public Relations. She is always available when needed and gives clients the best experience and hospitality. In my case the staff and the hotel are more than a 10 +

L'orangerie restaurant The service was professional also the stuff is truly friendly The food is so delicious A big thanks to Kebir ziyou and Ahmed We had a beautiful welcoming from souhaila and oumaima Thanks to amine Sofian hicham jouhaina image anouar I loved the cocktails thanks to train and redouan See you soon

Place to be in so lounge Marrakech , good services , chill , Rachid Oussama and Othman are good guys with smile 😀 Food are good , and price are not to much expensive Manager Mehdi , DJ STEF machallah 3li koum

l'orangerie restaurant The was so delicious Thanks kebir ziyou and ahmed for your professional job The drinks are so good thankyou tarik and anouar Thanks also to souhaila for taking care of us The welcoming was perfect Thanks oumaima jouhaina amine soufian hicham imad

Overall, this began well we arrived early and they were super accomdating in getting us a room on early check-in without any extra cost. Staff generally lovely / polite smiley and helpful. Breakfast was awsome. So Lounge, was our fav chill location post 7:30pm. It all went teribbly wrong for us in out final few hours. We checked out in sufficient and settled the account (even though it was no explained with clarity) £350, time to allowance to have breakfast and the drive to the airport for out flight. However as we about to get into the cab, the doormen staff told us reception wanted a word with us. We were spoken to like schoolc children being reprimanded, telling us are we are aware we took half board and we were only allowed to choose between a lunch or dinner option each day ( which we know, understood and adhered too) however we were told we have double used this option on one day yo yhe amount of 200 pounds, we explained this is not possible for numerous reasons, however the man was instance. He could see were in duress, as we were getting late to leave for our flight. We paid, just to exit on time and not miss our flight. Just as well as the earthquake struck that very evening. Bottom line, try not to book half board and pay as you go for your own sanity. Take an Iron as well. Staff generally are a bit weak in english, so brush up on your French.