Novotel Marrakech Hivernage 4 gwiazdki

Our stay started off on a bad point. We arrived early and were told we could not check in until 3pm (we had just come off a flight). We were allowed to leave our luggage there but we sensed from the receptionist that we were not allowed to wait in the waiting area. We came back at 3pm and checked in. The receptionist we found to be really unprofessional but not rude. She took our ID but was then dealing with another customer and holding our ID’s face view for everyone to see our details for the hotel such as breakfast, pool times ect. She didn’t give us any information and just gave us our cards. The rest of the stay was pleasant. We had a double room. The bed was big and comfy. We had a fridge and microwave which was a life saver. The toilet is separate from the bathroom / shower but there were no locks and there was a hotel in the door of the shower room which was odd! There is a desk and a chair. We were faced at the front and could have done with two fold up chairs outside to sit. The room is spacious and appears to be sound proof. It was clean and the cleaners cleaned everyday and also folded our clothes. We didnt feel the bath was cleaned as well. The air con and wifi worked well. The only issue was that as we were faced at the front, there was alot of noise which kept us up most of the night. This was not the hotels fault. The hotel is located close by (walking distance) to the attractions which is good. Theres also an exchange money place around the corner. We had breakfast included and would advise if you want a fried egg / omelette to ask staff. Staff were helpful and friendly. There are birds that come in the mornings and we did see them eating the bread so be careful. When we checked out, the staff called our transport to see where transport was which was nice of them. Overall a good stay. I would stay here again.

We.booked this hotel online for a few days stay in marrakech. Hotel was clean and welcoming. We checked in easily and we're greeted by welcoming hotel reception. The rooms were spacious and comfortable. There was a coffee/tea station which was convenient as the breakfast price was quite high, it was stocked up everyday but no milk unfortunately. The toilet was seperate but had no lock and the shower had no lock either which I found unusual. All the rooms were designed like thus. We would expect locks on these private areas. Overall we were happy with the hotel. Thank you for our stay.

Visited for 4 nights with family and booked two rooms next to each other (314 and 316). This is a great hotel, which I would mark at 3.5-4 stars by European standards. We had a twin room which conveniently had separate toilet and shower rooms, coffee, microwave and kitchen station, sofa and desk and a Tv ( no English channels found). The balcony overlooked the main road, fountain and the Sofitel. I was very comfortable during the stay and found the hotel to be more than perfectly serviceable for the price we paid. Good points- - modern decor, decent location. ( 8 minutes to supermarket, 15 minute walk to square, mosque and in different direction- menara mall. - great rooms for the price - a prayer room in the basement of the hotel -Staff- the staff were lovely - currency converter round the corner - the microwave in the room was so convenient to purchase my own breakfast and reheat Bad points- I felt that, at checkout I was not treated as I have come to expect from hotels. I would expect the staff to ask how my stay was, wish me a safe onward journey or make some small talk- this was not the case but I do appreciate how busy they are at checkout time Excursions- other reviews of this hotel said that the reception arranged their excursions, I’m not sure how as they are so expensive. I booked the same ones online at get my guide website and got them at half price No qibla indicator in room. This should be a standard in such countries.

We stayed five nights in this hotel during Ramadan on two separate visits during our trip to Morocco. The hotel is located at a high end area, with international hotels, restaurants and shopping malls. It is only 20 minutes walking from the Medina (Jemaa el Fnaa). Taking the airport bus L19 (DH30) to the hotel will drop you along the main road, 5 minutes away from the hotel. The hotel has a nice and well-maintained swimming pool. The check in however was really slow since there was only one staff manning the reception. She initially couldn't find our reservation but kindly allowed us to stay for the night, before we managed to resolve the issue the next day. The family room given to us has a double bed and a sofa (Room 216). We needed to make up the sofa bed ourselves on the two occasions unfortunately as the sofa bed was not ready when we checked in to the room. The room is well-maintained, with separate toilet and bathroom (which was nice), tea and coffee making facilities, microwave, fridge, safe and plenty of storage. Our room has access to balcony, which was nice. However, the air-conditioning system did not work properly, as it was not cold enough during hot days (especially at night). Our rates included the buffet breakfast, which was served in the Bazzart restaurant on the ground floor. The breakfast experience was a mixed for us. On the first two days, there was no hot food offering and only cold bread, salad, fruits, juices, etc. On our second visit, hot foods consisting of sausages, eggs, etc were served. Breakfast started from 7am, which was quite late in my opinion as some guests may need to check out and leave the hotel quite early for airport or desert tour (pickup normally around 7am). I hope they should consider serving breakfast earlier than current time as most hotels do. We paid around £70 per night for the hotel, which was reasonably priced. I will recommend this hotel to those who visiting Marrakesh, as it was much nicer to stay in a hotel in Hivernage than staying in a riad in medina. Nice hotel, friendly staff with only minor issues.

Was it the last day of Ramadan or? Staff was not very friendly and pretty unorganized at our arrival. When we had dinner we enjoyed a very average Iftar buffet and had to ask staff to come so we can order drinks. And this while plenty of staff was present. The morning, breakfast, a surprise - not Novotel standard at all. Most baskets of croissants, etc. empty. Dirty tables with the dishes of customers. Nescafé coffee. A never again experience.