Novotel Marrakech Hivernage 4 gwiazdki

Ocena klientów (Ocena ALL) 3.6/5 Liczba opinii: 696

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Novotel Marrakech Hivernage - Image 1
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESZ, Maroko

Opis

O hotelu

  • Minibar we wszystkich pokojach

  • Piękny odkryty basen

  • Bezpłatna sieć WIFI

  • Hotelowa restauracja Bazz'Art

  • W sercu modnej dzielnicy Hivernage

Nasze pokoje

Lokalizacja hotelu

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESZ
Maroko

Pozycja GPS:31.622722, -8.002278

Telefon
Faks +212 5244-24541

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Obsługa hotelowa

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.6/5  Liczba opinii: 696

Ocena TripAdvisor  3.7/5  Liczba opinii: 2 159

A good hotel with unhelpfull,inefficient reception staff who make you wait for the room.

Ocena na stronie TripAdvisor 1.0/5

Marlon V Opinia zatwierdzona w TripAdvisor

Arrived at the hotel at 12.30 hrs 27,11,2025 i was aware that check in was from 14.00 hrs onwards . the lady informed me that the rooms are not ready till 14,00 hrs we were sitting at the reception area 5 rooms checked out at 12,40 i saw them . After waiting till 13,50 i asked the gentleman at the reception about my room he said check in is 15.00 allthough the check in time written on my booking was written 14.00 , then the lady showed up and the same lady who said check in was 14,00 said it was 15 ,00 . i had enough of this waiting and lying morrocans i wanted to cancel my booking . then i received a room right away . Room 101 . These 2 reception staff give the hotel a bad name and should be given training in customer service or Fired from the hotel . from 12.30 to 14.00 . they did not care to call housekeeping and get a room ready and we were the only ones waiting in the reception . train these people that when a customer arrives and is waiting , to give them the room as soon as possible and cordinate it with housekeeping . The system they use is the rooms are allocated to the arrivals for the day and the paperwork is in different files at the reception with the guest name .and they are so lazy and dont care they wait till housekeeping informs that the room asigned to the guest is ready .until then they make the guest sit and wait . And at the end they tell me different booking companies have different check in times they think people are stupid and have not travelled before .Avoid this hotel .

Fair Review

Ocena na stronie TripAdvisor 2.0/5

Muhammad H Opinia zatwierdzona w TripAdvisor

Overall, the environment is good, but the washrooms are too small and there is no shower available, which was quite disappointing. Especially in a Muslim country, I didn’t expect this.

Value for money hotel in a beautiful city

Ocena na stronie TripAdvisor 5.0/5

simonhB4230WK Opinia zatwierdzona w TripAdvisor

Lovely facilities excellent food. Staff outstanding especially AÏCHA THE RECEPTIONIST. Very helpful, professional and smart. And a beautiful smile made me feel extremely welcome. Thank you Simon from England

Very good!!

Ocena na stronie TripAdvisor 5.0/5

DayTrip20770636007 Opinia zatwierdzona w TripAdvisor

Thanks to Aicha and Jaouad for the nice place! The hotel is next to everything. The breakfast en pool are very nice! See you net time!!

Disappointment Disguised as Hospitality

Ocena na stronie TripAdvisor 1.0/5

Benjamin O Opinia zatwierdzona w TripAdvisor

With over 100+ hotel stays this year alone I have never left a negative review, but this stay deserves one. My experience at Novotel Marrakech Hivernage was an extraordinary display of disorganisation, indifference, and false advertising from a hotel that has no business calling itself a resort. When I arrived, I was placed in a room directly above construction work, which made the space impossible to rest in. When I raised the issue, I was moved to a smaller, downgraded room with no balcony, no view, and fewer amenities than the one I had booked. I agreed to this only after being assured that I would be upgraded the following day. The next afternoon, after several hours of waiting, I was informed that an upgrade was ready. It turned out to be identical to the room I had just stayed in, located on a higher floor with broken air conditioning. This led to another move at two in the morning, this time into a single bedroom but with working air conditioning. Every room I stayed in suffered from the same faults. The showers flooded the floor, fittings were worn, and the overall atmosphere felt neglected. The hotel advertises itself as a resort, yet there is nothing about it that distinguishes it from a standard city hotel. There is no spa, no enhanced dining, and no sense of comfort that would make guests want to spend time there. If a property chooses to call itself a resort, it must deliver something that justifies that title. The pre-booked airport transfer I arranged and paid for through the hotel arrived 45 minutes late. Staff could not locate the booking and took an unreasonable amount of time to provide a solution. What made the stay most frustrating was the lack of accountability. There was no apology, no effort to correct the situation, and no gesture of goodwill. Guests book holidays to rest, not to chase down the basics of service. There is a clear difference between a place to sleep and a place to stay. This hotel presents itself as the latter but offers nothing that would make you want to remain inside it. I recognise how demanding hospitality work can be, and this is not a reflection of every staff member. The issue lies with management and oversight. Standards have slipped, and the absence of care shows. Until that changes, I would not recommend wasting your time and money at this hotel, if you are seeking the quality and professionalism normally associated with the Accor name.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 490 Liczba opinii 8.8/10 Lokalizacja
  • 730 Liczba opinii 4.7/10 Pokój
  • 1 112 Liczba opinii 7.5/10 Obsługa
  • 20 Liczba opinii 5.2/10 Internet
  • 369 Liczba opinii 4.2/10 Komfort
  • 327 Liczba opinii 6.3/10 Śniadanie
  • 326 Liczba opinii 4.5/10 Czystość
  • 230 Liczba opinii 5/10 Klimat

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