25hours Hotel Frankfurt The Goldman

We expected a lot with the current prices and reviews but were disappointed by the staff's service (didn't feel welcome or respected) and they charged us false fees multiple times, which we had to fight to get back. Rooms were okay, creative but had some weird features (bathroom completely open, strange decor) and were quite dark. Our luggage wasn't kept very safe and we didn't get any tags to prove they were ours. Overall fine for one night but we wouldn't go again for the same price and promises.

Everything was perfect (location, room,…) The hotel is very nice and we could feel the good vibe. The staff is amazing. So, we had a great stay and this hotel is definitely a perfect option for a stay in Frankfurt.

From the welcome to the rooms and the design are outranged, good comfortable rooms, spacious and well designed, all you have in the minibar is for free, coffee service set prefect. Bar is working excellent in the evening, warm décor and friendly staff, Breakfast in the same area as the bar, is large and various, here the service was great, quick, and excellent. The Italian restaurant has a large menu, tasty and large rations are served. In general, a great hotel near to Ostbahnhof and with good Tram connections.

Bad service and reception, dark rooms.They charged my credit card despite the fact that my accommodation was already paid. 15 days have passed and I have taken my money back ... I am still waiting for their response ...☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️

I will start with the bad part. I booked a room for 1 night, one month in advance. 48 hours before my arrival, I received an email stating that they are overbooked and that they are relocating me to another 25Hours hotel with an upgrade and they wrote: "If this is not an adequate solution for your stay in Frankfurt, we of course offer the opportunity to cancel your existing booking free of charge – regardless of the reservation status and cancellation policy booked. " After a few emails, I demanded that any further communication should be by phone and through the Hotel Manager. I was notified that the Hotel Manager will call me "Shortly" and the Manager never called. I emailed them back that I will go to the hotel and I expect to have a room ready and that I expect to meet the Manager who promised to call and never did. The Next day, I went to the hotel, found my room ready to check in, and I asked to see the hotel manager. The receptionist went to the Manager, then came back and told me that the manager is not available (Although I know he/she is there from the staff). Rule #1: When a guest asks to speak to the manager, the manager should respond and not avoid the guest. Ignoring such a request and failing to fulfill a promise to call "Shortly" only indicates a very very weak and unprofessional management. It also means DISRESPECT to the guest. You could have had someone else call or meet me one behalf of your and represents hotel management. Now the Good part: Rooms are small but nice. The staff at the restaurant are very friendly. The staff at check-in need some training. Breakfast buffet doesn't have a huge variety but convenient. The location of the hotel is very good. Bottom Line: This hotel should be a two/three stars hotel not a four stars. Next time I will stay in another hotel.