Sofitel Frankfurt Opera 5 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 1.554 comentários

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Sofitel Frankfurt Opera - Image 1
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Opernplatz 16, 60313 FRANKFURT AM MAIN, Alemanha

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • Um hotel certificado ALLSAFE

  • O único Hotel Particulier da cidade

  • Galeria de arte de estilo francês no lobby

  • Spa Sofitel, piscina e Sofitel Fitness aberto 24 horas por dia

  • Localizado na Praça da Ópera

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Localização do hotel

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Alemanha

GPS:50.115941, 8.673665

Telefone
Fax +49 69 256695802

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

RESTAURANT SCHÖNEMANN

A cozinha local de Frankfurt encontra-se com a cozinha francesa. O ambiente interior elegante e mediterrânico da praça da ópera reflete a filosofia culinária, desfrutando de especialidades de ingredientes locais e vinhos finos.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.6/5  1.554 comentários

Classificação do TripAdvisor  4.5/5  640 comentários

Certificado de excelência 2023

Sensacional

Nota clientes Avis 5.0/5

Tulio Casais - Comentários confirmados de ALL

Excelente localização do hotel. A equipe sempre com atendimento prestativo. Desde o cara que carrega mala até a gerência. Ga guri um upgrade sensacional!

Dear Tulio F., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vera Blackert Assistant of the General Manager

Disappointing

Nota Tripadvisor 3.0/5

JeanFelipeL1 Negócios - Avaliação com certificação TripAdvisor

I can’t say I had very big expectations with the hotel, knowing how little effort is put into 5 star service in Germany, but my stay was still below expectations. Housekeeping was by far the worst area, with very little attention to detail just carelessness. On the day I checked in, I even entered my room to find the housekeeper sat on the chair speaking on her phone in a foreign language in speaker mode. The front desk and restaurants were also all over the place, with some excellent people and some indifferent ones. I complained twice about a non functional lamp on my room, to which I never received any follow up. The breakfast selection left a lot to be desired, and I just did not like the set up of the room. The amenities felt cheap as well. I would not recommend this property.

Bonjour dear JeanFelipeL1, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We value your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. We regret to read that your stay with us was not entirely living up to your expectations. Our aim is to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. Your comments will be shared with the department heads in order to prevent from happening again in the future. We would very much appreciate a second chance to prove ourselves a better host and hope to see you ageing at Sofitel Frankfurt Opera. Sincerely, Vera Blackert Assistant to the General Manager

Bem localizado, aconchegante e funcionários excepcionais

Nota clientes Avis 5.0/5

Elizabeth A. E. S. Casais - Comentários confirmados de ALL

Agradável, familiaridade e respeito pela longa experiência com a rede Accor

Dear Ms. Andrade E S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great downtown location

Nota Tripadvisor 4.0/5

PandM0 Avaliação com certificação TripAdvisor

Hotel is newer and sleek. Booked a Prestige Suite which was terrific and large. Great view of the adjacent park, beautiful furnishings, spacious bath with great shower. Didn’t know the mini-bar items were free until we checked out. Location is great—across from the beautiful Opera House, it’s in a quiet pocket of downtown, across from a park. About a 20-minute walk to the river—fun to do a river cruise to see the city from the water. Very unhappy with reception. Check-in was a pain as after standing in line for at least 15 minutes, someone walks out of the elevator, cuts in front of us and goes directly to the agent who just became available—extremely frustrating for a hotel of this caliber, and unacceptable as the agent did nothing and knew we were next in line. Check-out was similar. No express checkout was available on the tv and seemed too long for the person to call up our reservation for us to check out. After waiting too long, asked for the invoice to be emailed (and confirmed my email), which was never sent. The hotel restaurant was closed, and no lounge was available either. We had an outstanding dinner at Villa Merton, about an 8-minute cab ride away.

Bonjour PandMO, Thank you for taking the time and effort to complete our survey following your recent stay at the Sofitel Frankfurt Opera. At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this. The points you raised do indeed not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services. We look forward to welcoming you back to the Sofitel Frankfurt Opera in the near future. Andre Beermann Guest Experience Manager

boas acomodações

Nota clientes Avis 4.5/5

Regis F. D. O. Famílias - Comentários confirmados de ALL

Na recepção a pessoa que me atendeu não entendia o que era ser "diamond". Não ofereceu o Wellcome drink. Tive que pedir. Mas, no mais, tudo bem.

Bonjour Mr O., Thank you for taking the time and effort to complete our survey following your recent stay at the Sofitel Frankfurt Opera. At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this. Indeed, the points you raised do not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services. We look forward to welcoming you back to the Sofitel Frankfurt Opera in the near future. Andre Beermann Guest Experience Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 313 comentários 9.5/10 Localização
  • 552 comentários 8.3/10 Quarto
  • 754 comentários 8.7/10 Serviço
  • 5 comentários 2.6/10 Internet
  • 222 comentários 7.8/10 Pequeno-almoço
  • 173 comentários 9.5/10 Atmosfera
  • 138 comentários 6.6/10 Comida
  • 114 comentários 7.2/10 Limpeza

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.