Mensagem informativa

Mercure Hotel Kaiserhof Frankfurt City Center 4,5 estrelas

Nota clientes Avis 4.4/5 1.200 comentários

Hotel aprovado por ALLSAFE

Reservar este hotel

Quarto 1

Número de pessoas
Idade das crianças
Accor Live Limitless

Grátis: torne-se membro

Ao efetuar uma reserva neste hotel:

  • Eu ganho Pontos Status e Recompensa

  • Posso utilizar os meus pt Recompensa

  • Beneficio de vantagens

  • Posso beneficiar da Tarifa para Membros

Mercure Hotel Kaiserhof Frankfurt City Center
Ver em um mapa
+ 21 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE

  • DEHOGA Classificação 4 estrelas superior

  • Tablet inteligente em todos os quartos com concierge digital e jornais internacionais

  • Todos os 106 quartos estão dotados de ar condicionado e equipamento moderno

  • 8 novas salas de conferências com tecnologia de ventilação e apresentação moderna.

Serviços no hotel e nas proximidades

Check-in desde as 15h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Lavandaria
  • Casa de câmbio Serviços a pagar
Catering
  • Pequeno-almoço Serviços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Sala de ginástica
  • Passeios de barco (próximo)
  • Outras atividades desportivas
Serviços empresariais
  • 8 Sala(s) de reunião
  • Hotel de convenções
  • Área de Internet (Macintosh)
  • Business center self-service
  • Servicio disponible fotocopia/impresión

Localização do hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329 frankfurt am main
alemanha

Tel: +49692561790

Fax: (+49)69/25617919

Check-in desde as 15h00

Check-out até às 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • De avião

    FRANKFURT A 15 km / 9,32 milhas

  • De comboio

    HAUPTBAHNHOF A 0,2 km / 0,12 milhas

GPS:50.10827, 8.667662

As nossas opções de alojamento

O hotel Mercure Kaiserhof Frankfurt City Center de 4 estrelas Superior, dispõe de quartos Standard e Superior, quartos Privilege luxuosamente decorados com cama dupla e Suites Privilege espaçosas. Todos os 106 quartos para não fumadores são totalmente climatizados, dispõem de WIFI gratuito e um tablet PC para máxima individualidade. As crianças até aos 12 anos de idade ficam gratuitamente no quarto dos pais. As camas para bebés são gratuitas.

Quarto standard com uma cama de casal

  • Número máx. de pessoas: 2
  • Superfície: Desde 20 / 215 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Standard com 2 camas individuais

  • Número máx. de pessoas: 2
  • Superfície: Desde 20 / 215 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Superior com cama dupla

  • Número máx. de pessoas: 2
  • Superfície: Desde 24 / 258 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Superior com 2 camas indiv.

  • Número máx. de pessoas: 2
  • Superfície: Desde 24 / 258 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Privilege com camas twin e sofá

  • Número máx. de pessoas: 2
  • Superfície: Desde 28 / 301 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)
Quartos

Os nossos restaurantes e bares

MAINART

Tipo de cozinha: Mediterrâneo

Cozinha mediterrânica e diversão. Delicie-se com as nossas iguarias ao pequeno-almoço. Inspirada no Mediterrâneo, fresco e saudável. Para reuniões de trabalho e eventos, escolha entre os nossos menus ou regale-se no nosso bufete.

Gallery Lounge

Desfrute de um serviço exclusivo no nosso lounge. Quer seja uma cerveja fria ou um copo da famosa lista de vinhos Mercure, temos a bebida certa para encerrar a sua noite.

Foto não contratual

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 8

  • Tamanho máximo: 150

  • Capacidade máxima: 110 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Mercure Hotel Kaiserhof Frankfurt City Center

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.4/5

1.200 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

394 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Nice stay

Nota Tripadvisor 5.0/5

PeNor Business - 03/10/2020 Avaliação com certificação TripAdvisor

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Covid 19 ... danger here riskybreakfast

Nota Tripadvisor 1.0/5

Parisian750062 Business - 29/06/2020 Avaliação com certificação TripAdvisor

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

Nota Tripadvisor 5.0/5

royhi Business - 07/03/2020 Avaliação com certificação TripAdvisor

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Tudo muito bom!

Nota clientes Avis 4.5/5

Adriana L. Viajante individual - 29/02/2020 Comentários confirmados de ALL

Foi deliciosa, só não dei 10, pois achei o café da manhã muito caro. Já era a 30186 cidade da Alemanha que passava e nenhuma o café foi tão caro. Muito bom, também, mas não justifica ser o preço de um almoço num restaurante bom.

Exmo Senhor (a) Gomes Ferreira L., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hotel Kaiserhof Frankfurt City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Scott F. Thaxton Operations Manager

No heater on the first night

Nota Tripadvisor 3.0/5

Soo Chuan K Couples - 07/01/2020 Avaliação com certificação TripAdvisor

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Great stopover in Frankfurt.

Nota Tripadvisor 5.0/5

mpearce2017 Family - 04/01/2020 Avaliação com certificação TripAdvisor

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Dear mpearce2017, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

3 Nights at the Mercure Kaiserhof Frankfurt

Nota Tripadvisor 5.0/5

gradscholar Business - 26/12/2019 Avaliação com certificação TripAdvisor

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Overall, a nice hotel in Frankfurt city center

Nota Tripadvisor 4.0/5

NTSalvermoser Family - 24/12/2019 Avaliação com certificação TripAdvisor

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Dear NTSalvermoser, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Hotel is good overall! Thanks

Nota Tripadvisor 4.0/5

iboy003 Family - 21/12/2019 Avaliação com certificação TripAdvisor

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Great hotel

Nota Tripadvisor 4.0/5

Getaway787631 Business - 21/12/2019 Avaliação com certificação TripAdvisor

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Cumulative pettiness

Nota Tripadvisor 2.0/5

Voyage288735 Business - 26/11/2019 Avaliação com certificação TripAdvisor

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very good hotel, perfect for busines and visit to the city

Nota Tripadvisor 5.0/5

Johnny_English71 Couples - 22/11/2019 Avaliação com certificação TripAdvisor

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Bom hotel e localização. Problemas pontuais.

Nota clientes Avis 4.0/5

Alexandre M. Casais - 18/11/2019 Comentários confirmados de ALL

O hotel é bom, tem um bom quarto, bom café da manhã, boa localização. No entanto, num dos dias, tivemos uma má experiência, quando demoraram demais a realizar a limpeza do quarto e, quando o fizeram, deixaram de repor vários amenities e, o pior, recolheram as toalhas usadas e deixaram de colocar novas (ficamos sem nenhuma toalha). Reclamamos na recepção por telefone e disseram que já seria levado. Esperamos por 15 a 20 minutos e não apareceram. Descemos, e reclamamos pessoalmente na recepção, quando disseram que a pessoa que levaria estava ocupada e logo iria levar. Aguardamos mais cerca de 20 minutos e ninguém apareceu com as toalhas. Reclamamos mais uma terceira vez na recepção, e só então, depois de 5 minutos, é que apareceu alguém com as toalhas.

Exmo Senhor(a) M., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Hotel Kaiserhof Frankfurt City Center. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Scott Thaxton Operations Manager

ótima estadia

Nota clientes Avis 5.0/5

Frank M. A. Casais - 04/11/2019 Comentários confirmados de ALL

Hotel bem localizado, excelente café da manhã

Exmo Senhor (a) A., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hotel Kaiserhof Frankfurt City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Scott Thaxton Operations Manager

Excelente localização, café da manhã top, quarto excelente, camas e roupas de cama muito bom, excelente custo benefício!

Nota clientes Avis 4.5/5

Joao M. Famílias - 13/10/2019 Comentários confirmados de ALL

Hotel excelente, comodidades nota dez!

Exmo Senhor (a) m., Agradecemos os seus comentários no seguimento da sua estada no Mercure Hotel Kaiserhof Frankfurt City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Scott Thaxton Operations Manager

Wow.

Nota Tripadvisor 5.0/5

Edwards4732961 Friends getaway - 07/10/2019 Avaliação com certificação TripAdvisor

Excellent hotel. Great service and the rooms are some of the best I have stayed in. Can not fault this hotel. If you are in Grankfurt and would like a central hotel do not go anywhere else. Mercure is the way forward.

Dear Edwards4732961, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Nice location, great breakfast options, but lousy cushons

Nota Tripadvisor 3.0/5

Joeri V Couples - 25/09/2019 Avaliação com certificação TripAdvisor

The Mercure hotel is ideally situated if you come by train. Less than 5 minutes walking. Usually accor hotels offer online check in. This one not for some reason. Also it was required to have the credit card with which the booking was paid with you. Very odd. Not very welcoming. The room was good. Yet the quality of the cushons was a drama. An even bigger drama was that reception told me that they dont have any other ones. Very dissapointing for a 4 star hotel and I am not used to this from Mercure.

Dear Joeri V, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very luxurious room in downtown Frankfurt

Nota Tripadvisor 5.0/5

Sightseer21901883166 Business - 23/09/2019 Avaliação com certificação TripAdvisor

I always book this hotel, for it's high quality standards and location close to Central Station. The breakfast is also really good. They try hard and keep surprising me (this time with eggs in gruene sose, which was very nice). I needed help with connecting an HDMI cable to the back of the tv, which was done without any trouble and they also helped when I forgot my phone adapter. I will keep coming back.

Dear Sightseer21901883166, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Excellent

Nota Tripadvisor 5.0/5

Jonas G Business - 16/09/2019 Avaliação com certificação TripAdvisor

Very accommodating staff whom made sure we had all our needs covered. From receiving personal packages to arranging the rooms that were reserved for my colleagues, they made the IAA event experience a lot less tiring.

Dear Jonas G, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Thaxton Operations Manager

A questionable Area for a family hotel

Nota Tripadvisor 2.0/5

WorldtravellerBC7 Family - 04/09/2019 Avaliação com certificação TripAdvisor

My family and I just came back home from staying at the Mercure Hotel Kaiserhof in Frankfurt. I must say that the location although close to the Main Train Station, it is very questionable at best. The hotel is located virtually next to a dubious "cinema", some sex shops (especially one with quite an assortment of dildos on display). It is a very shady area to come with family. I was concerned to have brought my 12 year old daughter around here. The hotel website should make a point to explain than although it is a up and coming area that is experiencing a revival, it is still a red light district with drunken/addict people around the area. I would have never bring a young child around sex shops. Another unpleasant experience was that, although I booked my hotel directly through accor, and my receipt stated that there were no additional charges at the hotel, as soon as I checked-in, I was advised that I must pay an additional 12€ in cash for "city taxes", when I explained that there was no mention of additional taxes to be paid locally in my reservation confirmation, I was told that I still had to pay them for the 3 people 2 nights. Although I did not agree with this additional, uninformed "City Tax", I had no more remedy but to pay. Then, I was told it must be done in cash. That was a first for me, as I had paid city taxes across European hotel (including Accor Hotels) and I have done this with my credit card. I explained that I was not to pay in was and only with credit card, the clerk had to ask to reception manager, which she grudgingly agreed to do it. Certainly, I felt that even as a "Platinum" member I was too much of an inconvenience. Lastly, our Suite seems older than only 1 year since last renovated. The mattresses are hard as rocks. Breakfast was very acceptable. The Upper Lounge was so hot, and the AC could not be adjusted to make it a bit more welcoming. As I mentioned during my check-in to the reception clerk, It is the first and last time I stay at this hotel. It is the worst Accor Hotel I have ever stayed by far.

Dear WorldtravellerBC7, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Os 20 comentários mais recentes

Em parceria com TripAdvisor

Os nossos outros hotéis nas proximidades

Todos os nossos hotéis em frankfurt am main