Novotel Charleroi Centre

Novotel Charleroi Centre 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 782 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Localização no centro da cidade

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Localização do hotel

Novotel Charleroi Centre

Place Verte 17, Entrance Via Parking Rive Gauche, Boulevard J Tirou 54
6000 CHARLEROI
Bélgica

  • BUS:  CITY RIVE GAUCHE

  • De avião

    BRUSSELS ZAVENTEM A 70 km / 43 milhas

  • De avião

    CHARLEROI A 10 km / 6 milhas

  • De trem

    CHARLEROI A 0 km / 0 milhas

GPS:50.408153, 4.441233

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

GOURMETBAR

O GourmetBar é um restaurante contemporâneo com pratos simples, saborosos e originais. Disponível durante todo o dia, você sempre encontrará algo para agradar seu paladar. O restaurante estará fechado nos dias 24 e 31 de dezembro. Lanches abertos.

Nossas acomodações

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Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Novotel Charleroi Centre

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  782 comentários

Classificação no TripAdvisor  4.0/5  204 comentários

Certificado de excelência 2022

Wow

Classificação TripAdvisor 5.0/5

meelosh13 Avaliação certificada TripAdvisor

Very nice hotel, when we landed in Charleroi they saw how tired we looked after a long flight so they upgraded us to suite (we have gold membership in Accor). All done without asking anything, super kind and nice staff.

Dear Meelosh23, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager

Very nice hotel

Classificação TripAdvisor 4.0/5

Stay408110 Negócios - Avaliação certificada TripAdvisor

Very nice hotel in Charleroi. Public parking is available on site (reservation is not needed) and costs EUR 10 per day. Fitness center. Direct access to the River Gauce shopping mall. There is an on-site restaurant, which specializes in European and local cuisine.

Dear Stay408110, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager

Great Hotel

Classificação TripAdvisor 5.0/5

kurta9962021 Negócios - Avaliação certificada TripAdvisor

Perfect stay in the center of Charleroi! Easy to park. Staff was very friendly and helpfull, I received a very nice clean room with a big Tv :) due to covid breakfast option was really well organised, lot's of choice and delicious and definitely more then enough.

Dear Kurta9962021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager

Worst Hotel Visit Ever

Classificação TripAdvisor 1.0/5

Connector00543059705 Avaliação certificada TripAdvisor

When we checked into our room on the first night the room temperature was 22* and I set the room temperature to 18*. By the middle of the night it was 24* and very uncomfortable. The first thing the next morning I went down to the front desk and asked for instructions on how to set the thermostat. It seemed pretty straight forward and I have used numerous thermostats in many hotel chains on several continents. The front desk person showed me how to set the thermostat and my wife and I left the hotel for the day with our dog. When we returned in the evening the room temperature was 25*!!! We asked for a different room and were given the room next door and experienced the same thing the next night. 25* at 2am. For the third night we were “upgraded” to a suite and that room was 26* in the middle of the night. I took time-stamped pictures of the thermostat showing 26* and a setting of 18*. When we were doing our late check out Monday evening, the room was 20*. The technician had come and fixed the hotel’s HVAC. The manager(s) should have called the technician over the weekend. It probably isn’t even legal to leave my dog in the room with the temperatures of 26*. The local animal cruelty prevention society would take my dog away, fine me, and send me to jail.

Dear Connector00543059705, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore and as already discussed by mail the credit refund has been proceed to the bank company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

Nice hotel in the hart of the City

Classificação TripAdvisor 5.0/5

ibelenkov Avaliação certificada TripAdvisor

Very nice hotel in the hart of the City! Good parking under ground, on the parking of the shopping center. Everything just around the corner. Unfortunately during this stay Gym was closed and breakfast was very small because of corona measurements! But staff was great as always!

Dear Ibelenkov, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the gym and breakfast. We do our very best to make things possible but indeed Corona measures are very tough. We pray everything goes bac normal soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

Problems in the check-out

Classificação TripAdvisor 4.0/5

553di_genesc Couples - Avaliação certificada TripAdvisor

The hotel and the room were good, but I had a problem in the check-out. The hotel charged me in 86 Euros for Dry cleaning, but I neve asked this kind of service. The front desk refunded me with cash, but I didn't like with this attitude from the hotel charging me this service.

Dear Diogenes C, Thank you for taking time to tell us about your experience at the Novotel Charleroi Centre. I am happy to read that you had a great stay with us ! But I took good notes of your remarks from the check out, please allow me to express my sincerest apologies that something wrong was put on your invoice. We will discuss this internally to make sure it won't happen again. In the other hand, I am happy to read that our front desk reacted directly and proceed to the reimbursment. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Kind Regards, Christophe

Business trip

Classificação TripAdvisor 4.0/5

Passport149641 Negócios - Avaliação certificada TripAdvisor

Good hotel, good location in the center near and behing shopping mall. room was nice and bigger with acceptable bed quality. Breakfast correct (but coffe and milk not really hot from the machine). Good hotel if you are in the center.

Dear Passport149641, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

great hotel, perfectly situated

Classificação TripAdvisor 5.0/5

Benoit G Família - Avaliação certificada TripAdvisor

Really nive clean and modern hotel, with lyrics of Jacque Bertrand on the walls (Pays de Charleroi)... ;o))) Excellent service and very good value for money...I recommand this hotel. We will also book there next time we come to Charleroi.

Dear Benoit G, thank you so much for rewarding us with your comments :-) I am sure that our team will be happy of your remarks and this is the best thanks they can get ! thank you again and see you soon !! Christophe

Decent for Tourist not great for Business travellers

Classificação TripAdvisor 2.0/5

Invul10 Negócios - Avaliação certificada TripAdvisor

I had an awkward time during checkout due to issue hotel had with their card readers. It got stuck on "Please Wait" and one of the receptionists persisted that it was my card. We had same issue with another card as well as my colleagues card. After this i was charged again while original blocked 600EUR stayed on my card. Because hotel was unable to charge my colleagues card I had to pay for both of our stays and additional 600EUR for his stay is also blocked. I have no intention of staying here for business. I saw a lot of tourists which assume using CRL as transit port. Good for tourists not that much for business trips.

Friendly staff

Classificação TripAdvisor 4.0/5

Meander06906604465 Negócios - Avaliação certificada TripAdvisor

The Hotel is quite new and staff staff very friendly. Restaurant good as well.Only the access by car is a bit difficult - the parking garage of the attached Shopping Center is the only reasonable way to get there.

Dear Meander, Thank you so much for your great review ! We are very happy to read that you had a great stay with us :-) We hope to see you again soon. Kind regards, Christophe Front Office Manager

Hotel is nice, but service is a disaster

Classificação TripAdvisor 2.0/5

thomasz132 Negócios - Avaliação certificada TripAdvisor

The hotel itself is quite nice and relatively new. Nice rooms as well. However the service (especially for breakfast) is nothing but a disaster. At my stay in early October, there were no coffee cups, missing plates etc. and the service people (untrained and unskilled) were running around like chicken without a head. It took 20 Minutes to get a plate, some cutlery and a coffee cup.Absolutely unprofessional and pathetic.

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