Novotel Charleroi Centre 4 estrelas
Classificação clientes Avis (Classificação ALL) 4.4/5 782 comentários
Hotel ALLSAFE. Aprovado
Localização no centro da cidade
Close to motorway
Close to shopping mall
close to Football Stadium and Basketball Stadium
Close to main train station
Place Verte 17, Entrance Via Parking Rive Gauche, Boulevard J Tirou 54
BUS: CITY RIVE GAUCHE
BRUSSELS ZAVENTEM A 70 km / 43 milhas
CHARLEROI A 10 km / 6 milhas
CHARLEROI A 0 km / 0 milhas
Check-in a partir das - Check out até as
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Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Classificação TripAdvisor 5.0/5
meelosh13 Avaliação certificada TripAdvisor
Very nice hotel, when we landed in Charleroi they saw how tired we looked after a long flight so they upgraded us to suite (we have gold membership in Accor). All done without asking anything, super kind and nice staff.
Dear Meelosh23, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager
Very nice hotel
Classificação TripAdvisor 4.0/5
Stay408110 Negócios - Avaliação certificada TripAdvisor
Very nice hotel in Charleroi. Public parking is available on site (reservation is not needed) and costs EUR 10 per day. Fitness center. Direct access to the River Gauce shopping mall. There is an on-site restaurant, which specializes in European and local cuisine.
Dear Stay408110, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager
Classificação TripAdvisor 5.0/5
kurta9962021 Negócios - Avaliação certificada TripAdvisor
Perfect stay in the center of Charleroi! Easy to park. Staff was very friendly and helpfull, I received a very nice clean room with a big Tv :) due to covid breakfast option was really well organised, lot's of choice and delicious and definitely more then enough.
Dear Kurta9962021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager
Worst Hotel Visit Ever
Classificação TripAdvisor 1.0/5
Connector00543059705 Avaliação certificada TripAdvisor
When we checked into our room on the first night the room temperature was 22* and I set the room temperature to 18*. By the middle of the night it was 24* and very uncomfortable. The first thing the next morning I went down to the front desk and asked for instructions on how to set the thermostat. It seemed pretty straight forward and I have used numerous thermostats in many hotel chains on several continents. The front desk person showed me how to set the thermostat and my wife and I left the hotel for the day with our dog. When we returned in the evening the room temperature was 25*!!! We asked for a different room and were given the room next door and experienced the same thing the next night. 25* at 2am. For the third night we were “upgraded” to a suite and that room was 26* in the middle of the night. I took time-stamped pictures of the thermostat showing 26* and a setting of 18*. When we were doing our late check out Monday evening, the room was 20*. The technician had come and fixed the hotel’s HVAC. The manager(s) should have called the technician over the weekend. It probably isn’t even legal to leave my dog in the room with the temperatures of 26*. The local animal cruelty prevention society would take my dog away, fine me, and send me to jail.
Dear Connector00543059705, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore and as already discussed by mail the credit refund has been proceed to the bank company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager
Nice hotel in the hart of the City
Classificação TripAdvisor 5.0/5
ibelenkov Avaliação certificada TripAdvisor
Very nice hotel in the hart of the City! Good parking under ground, on the parking of the shopping center. Everything just around the corner. Unfortunately during this stay Gym was closed and breakfast was very small because of corona measurements! But staff was great as always!
Dear Ibelenkov, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the gym and breakfast. We do our very best to make things possible but indeed Corona measures are very tough. We pray everything goes bac normal soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager
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