Dear Michael, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding breakfast, we would like to clarify that it is served as a buffet, with a selection in line with the standards of a 4-star hotel. We are nevertheless sorry that the breakfast did not meet your expectations. As for parking, the information regarding the available parking options provided on our website, allowing our guests to plan their arrival accordingly. We also take note of your comments regarding the comfort and size of the beds. Your feedback is valuable to us and helps us identify areas where we can continue to improve. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, Rachel

Dear Pascal, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay and appreciated our hotel and the friendliness of our team. We have taken note of your remark regarding the cleanliness of the shower area and will share it with our housekeeping team. We hope to welcome you again for another enjoyable stay. Kind regards, Vladimir Rooms Division Manager

Dear Louise, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the room and found it comfortable for your family. We have taken note of your comments regarding the bathroom and the access to the hotel, and we will share them with the relevant teams. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Vladimir Rooms Division Manager

Dear Nelly, Thank you for your kind rating. We are pleased to know that you enjoyed the comfort of your room and had a pleasant stay with us. We hope to welcome you back again soon. Kind regards, Vladimir Rooms Division Manager

Dear Sven, Thank you very much for your kind review. We are delighted that you enjoyed our central location, the comfort of our rooms, and the friendliness of our team. Your positive feedback is truly appreciated and will be shared with our staff. We look forward to welcoming you back soon. Best regards, Rachel

Dear Milouska, Thank you very much for your kind feedback. We are delighted to hear that you found our hotel calm, pleasant, and well located. We hope you had a comfortable stay with us. We look forward to welcoming you again soon. Best regards, Rachel

Dear Sander, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location, breakfast offering, comfortable rooms and parking facilities. We have also taken note of your remark regarding the air conditioning and will share it with our technical team for review. We hope to have the pleasure of welcoming you again for another pleasant stay. Kind regards, Vladimir Rooms Division Manager

Dear Michel, Thank you very much for your feedback. We are delighted to hear that you enjoyed our central location, our staff service, parking facilities, breakfast, and the comfort and cleanliness of your room. Your kind words about the friendly and professional service are greatly appreciated and will be shared with our team. We look forward to welcoming you again soon at Novotel Charleroi Centre. Best regards, Rachel

Dear Jordi, Thank you very much for your feedback. We’re glad you had an overall pleasant stay. We’re sorry that the room temperature and the clarity regarding stair access did not fully meet your expectations. Your comments have been noted and shared with our team. We hope to welcome you again soon. Kind regards, Vladimir Rooms Division Manager

Mrs H., Thank you for taking the time to share your feedback. We are very sorry to read your comments regarding the cleanliness and condition of your room, as this is not the standard we aim to provide. Your remarks have been immediately shared with our housekeeping and technical teams for thorough follow-up and investigation. We regret that your experience was not satisfactory and take your feedback very seriously. Kind regards, Vladimir Rooms Division Manager

Dear Dick, Thank you for your feedback. We’re glad you enjoyed our central location and the comfort of your room. We’re sorry that the air conditioning did not fully meet your expectations. We hope to welcome you again soon. Kind regards, Vladimir Rooms Division Manager

Dear Rita, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vladimir Front Office Manager

Mr c., Thank you for your feedback. We’re truly sorry that your stay did not fully meet your expectations. On the day of your arrival, no PMR rooms were available, as these are limited and subject to availability, but we did everything we could on site to accommodate you, including an upgrade to a family room and a connecting room with the door opened for your comfort. We regret that, despite our efforts, your stay did not go as smoothly as you had hoped. We hope to welcome you again and ensure your next stay is fully comfortable. Vladimir Front Office Manager

Dear Cindy, Thank you for taking the time to share your feedback. We are sorry to hear that noise impacted your rest, and we sincerely regret the incident that occurred with your vehicle, which understandably affected your stay. Please note that the underground car park is operated and secured by INDIGO, and such situations are handled directly by their teams. We appreciate your comments and hope to have the opportunity to welcome you again in better circumstances. Kind regards, Vladimir Front Office Manager

Dear T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the warm welcome, delicious meals, and cleanliness of your room. Your feedback is greatly appreciated. Sincerely, Vladimir Front Office Manager

Dear Adrien , Thank you for your feedback regarding your recent stay. I appreciate your comments on our location; however, I am sorry to learn about the condition of your room and the flooring. Your insights are valuable as we continually strive to enhance our facilities. Vladimir Front Office Manager

Dear Philippe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vladimir Front Office Manager

Dear Johan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vladimir Front Office Manager