Grand Mercure Khao Lak Bangsak 5 étoiles

Dear Sami, Thank you for sharing your lovely feedback following your peaceful stay with us. I am delighted to know that you had such a beautiful experience and enjoyed the peaceful atmosphere, great food, delicious cocktails, and lively beach. It is always rewarding to hear when our guests have been able to truly relax and enjoy their time at the resort. I can see from your scoring that while your overall experience was very positive, your check in and arrival experience did not fully meet expectations. I would be very grateful to understand what we could have done better in this area, so we can improve and make your next stay a full 100. Please feel free to share any further thoughts with me directly at pa… We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Remi, Thank you for sharing your kind feedback with us. I am pleased to know that you had a pleasant stay, found our team friendly, and appreciated that the resort was well maintained. Thank you also for recommending us without hesitation. I can see from your scoring that while your overall experience was very positive, breakfast was rated lower than other areas. I would be very grateful to understand what we could improve in this area, so we can make your next stay a full 100. Please feel free to share any further thoughts with me directly at pa… We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Sami, Thank you for taking the time to share your feedback following your stay at Grand Mercure Khao Lak Bangsak. I am sorry to read that your experience felt mixed and that the resort did not fully meet your expectations. Bangsak is intentionally a quieter and more secluded area of Khao Lak, and many of our guests choose this destination specifically for relaxation, beach time and a slower pace. However, I understand that this may not suit every traveler, particularly those seeking more entertainment or a central location. I am particularly concerned by your comment that the service felt average for the price paid. This is certainly not the standard we aim to deliver. If you would be willing to share more detail regarding the specific service interactions that led you to feel this way, it would greatly assist me in reviewing the matter properly with the team. Please feel free to contact me directly at pa… . Thank you again for your honest feedback. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Sofien, Thank you for your outstanding review and for choosing Grand Mercure Khao Lak Bangsak for your family stay. We are very pleased to hear how much you enjoyed your time with us, and we truly appreciate your generous comments about the hotel, our facilities and the level of service provided by the team. It’s especially rewarding to know that your direct booking experience with our reception team worked so well and met your expectations. Your kind words about the warm welcome, well maintained gardens and overall cleanliness are greatly appreciated. The team takes pride in maintaining the resort to a high standard, and your feedback means a great deal. I also want to thank you for highlighting the team member with the constant smile and energy throughout the day. While we regret not having her name, your description will be shared with the team, and I’m sure it will be recognised. Comments like yours are a great motivation for everyone. Thank you again for your feedback and recommendation. We would love to welcome you and your family back to Khao Lak again. Grand Regards, Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Hadjeria, Thank you for taking the time to share your feedback following your stay with us. I am delighted to hear you enjoyed ten days on a half board basis and that everything went wonderfully, from the quality of the room and common areas through to the food. It is also lovely to know you appreciated the resort layout, with different areas offering peace and relaxation alongside quality entertainment. As your score was not 100, I would value any thoughts on what we could improve to make your next stay even better. If you would like to share any details, you are most welcome to reach me at pa… Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak